Memorres

BACKGROUND

Please describe your company and your position there.

I am the Director of a Genuine Hand-Block Printed apparel and home decor products with the brand name Pittora

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memorres, and what were your goals?

Our brand was dealing in manufacturing and wholesaling and wanted to stablish a stable and robust online project. We tried doing the same before but couldn't succeed as the other developers were not able to understand our requirements and concept. So we hired team Memorres for designing and development of the e-commerce website with desired and customised features.

SOLUTION

How did you select this vendor and what were the deciding factors?

Before reaching and finalizing Memorres we interviewed and met 3-4 different web developer and consultants but after reviewing the past sucessful results of Memorres and thier penetration in International market lead us to finalize Team Memorres.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team undertaken the entire project from web development to designing to marketing. They provided us with timelines for all the steps and delivered them accordingly.

How many people from the vendor's team worked with you, and what were their positions?

A designer, a project manager and the director were in direct contact with us throught the project. A web developer and a sales member were also connected to us when required.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The customers loved the new and improved website. The product pages are now user-friendly and the customised features lead to more attraction

Describe their project management style, including communication tools and timeliness.

The team adhere to timelines and provided a streamlined process.

What did you find most impressive or unique about this company?

We really liked the team, their zeal and enthusiasm. They always came up with innovative ideas while the website was in development. The team of Memorres leaves no stone unturned to make their customers satisfied.

Are there any areas for improvement or something they could have done differently?

We are completely satisfied as the director of the company always took efforts to manage all the project.

BACKGROUND

Introduce your business and what you do there.

I am a motivational speaker.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Memorres?

I was finishing a book, and wanted a website to increase my subscriber base.

SOLUTION

What was the scope of their involvement?

They found out what I wanted, and created a site that fit my needs. I gave them a list of other websites I liked, and they built my website from scratch, based on that inspiration. I provided the content and branding, and they did all the design and functionality work. They used Wordpress to create an e-commerce platform with a video page, blog capabilities, and connections to my social media channels.

A few years later, they completely rebuilt the site to keep it up-to-date. They also help with any updates or maintenance, and answer any questions I have. When GoDaddy updated their security policy, Memorres walked me through the process.

What is the team dynamic?

My initial contact was Ranjana [Founder & CEO, Memorres]. When we first started working together, it was a smaller company, but they’re growing. I still work directly with Ranjana and a few other people. They handle the rest of their team internally.

How did you come to work with Memorres?

I put a request on Upwork. They were the first company to submit a bid that matched my needs. I also knew someone who worked with them in the past.

How much have you invested with them?

In total, I’ve invested $5,000–$6,000.

What is the status of this engagement?

We started working together at the beginning of 2014, and they continue to maintain my site and make changes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re great to work with. People like the functionality and layout of the site. It provides the tools I wanted.

How did Memorres perform from a project management standpoint?

We talk mostly by email, but use Skype a lot more for big projects, like the website rebuild. They’re in a different timezone, but they’re on top of things and get back to me quickly. Sometimes I’ll get up early to catch them at the end of their workday. Even though they’re so far away, their responsiveness is great.

What did you find most impressive about them?

They work hard, and are responsive and on time with everything. I’m also glad to work with a woman-owned company, and I applaud Ranjana for everything she has accomplished so far.

Are there any areas they could improve?

We communicate a lot via email. Customers who haven’t worked as closely with them as I have might prefer more phone conversations.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and creative director of an independent creative company, ÄITI Creative. We are internationally-based and specialize in story-centric and character-driven storytelling in the medium of film.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memorres?

Memorres designed a stellar website for us. We wanted a website that encapsulated our brand identity and our aesthetic as creatives. They also cultivated our brand's presence within social media spheres.

What were your goals for this project?

Our goal was to create a strong website that reflected our identity as a creative team. We also wanted to increase our internet presence in order to gain broader exposure on an international scale.

SOLUTION

How did you select this vendor?

We heard from some co-workers and friends that Memorres would be a good fit for us and that they were an emerging and quality-first company, all which we admired greatly.

Describe the project in detail.

The project entailed website interface design, brand identity cultivation, overall IT consulting, and social media marketing.

What was the team composition?

We worked with a project manager who communicated our ideas and needs to her team. They then worked on the website and sent us drafts for approval and notes. They worked quickly and with great attention to detail, which was important to us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Following the website's completion, we experienced a 40% increase in client demand and are pleased to say that our company has excelled beyond initial expectations. We attribute all of that to the website and increased social media presence that Memorres created.

The website was a huge success and garnered a significant amount of traffic, giving our company the exposure we were striving for. Additionally, we were able to establish our company on the web in a big way and we felt that through the website and social media presence, we could touch an entirely new client base.

How effective was the workflow between your team and theirs?

Our workflow was very smooth. I would say that communication was the strongest element of our dynamic. They executed our ideas well and listened attentively to our needs and concerns. As an added plus, they were very congenial and pleasant to interact with on a consistent basis.

Memorres worked professionally and expertly throughout the process and the final outcome reflected that diligence. They met every deadline and worked efficiently and diligently. We couldn't be more happy with the final outcome and the process it took to get here.

What did you find most impressive about this company?

Their ability to communicate effectively with us and ensure that every aspect of the process was clear and established. This was hugely helpful throughout the two months we worked together and helped to avoid countless potential pitfalls. Additionally, their fees were extremely attractive to an emerging company such as ourselves and the quality of their work far surpassed our expectations.

Are there any areas for improvement?

I can't think of ways for them to improve at this time. They are a strong company and we look forward to seeing what ventures they embark on in the next several years.

BACKGROUND

Introduce your business and what you do there.

I am the Design Director of HealthBeacon. We are a medication adherence company that builds tools to help patients manage their medication. I design all the hardware and software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Memorres?

We needed to create a mobile version and experience because we only had a legacy web-based desktop version of our application. 

SOLUTION

What was the scope of their involvement?

Memorres helped to convert our desktop version to make it mobile responsive and created native iOS and Android apps. I essentially designed the screens and then handed it over to Memorres for them to implement. They developed the apps, the API’s, and worked with our internal team at HealthBeacon to get all the information that they needed out of the database. I had an idea of some of the features, but they built everything for both apps. They are our core developers for the app.

Our company created a hardware device that helps patients to manage their injectable medication. When patients take medication via a needle, typically they discard that into a Sharps bin after usage. We have added connectivity into that through our work with Memorres.

In terms of patient experience, the device now connects with your pharmacy, doctor, and can be controlled by the patient through the app. Within the app, there are reminders of when medication is to be taken and it notifies the patient regarding adherence to the medication and whether they are on track or not. It also lets the patient know where they are to inject that medication on their body.

There is another app spec that the patient’s nurse would use, where the nurse can remotely monitor their patient and see how adherent their patient population is. If they find that some of their patients are not adherent to medication, they can follow up via the app to intervene and support the patient. Traditionally, those patients might have ended up in the hospital, or a nurse might have to actually go to their home and help them. Therefore, it has been a great tool for the nurses as well. We then provide all that information back to their doctor, as well as their loved ones if requested.

They have done a great job so far and we continue to work with them now on more in-depth projects. They are working on some machine learning to do image verification, which is a part of the patient support aspect we provide.

What is the team dynamic?

We have 3 developers, and 1 project manager that work on our project.

How did you come to work with Memorres?

I had worked with Memorres when I was with another company. As I moved to different companies, when something came up, I would always recommend them for the job. We have had a good working relationship over the past five to six years, and I have always been happy with their work. They would always deliver on time with very clear communication. We started out small, and then the projects got bigger.

How much have you invested in them?

We have spent approximately $35,000 to $40,000 USD at this point.

What is the status of this engagement?

We started working with Memorres on this specific project in February 2015, and the work is ongoing with maintenance, development and adding more features and functionality into the mobile experience.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our users love it, and it has been a huge selling point for us. Traditionally, we would do demos with our web-based version, but now that we are able to demo the product on our phones. Not many people use our web-based portal anymore; it is all moving towards the app. We are phasing out the previous desktop version somewhat, and now focusing more on the mobile version. We have had great feedback from the patients and clients. All around it has been a good experience.

How did Memorres perform from a project management standpoint?

From a project management standpoint, it has been great. If they can’t hit the deadline for some reason, they keep us updated and there are no surprises. I have never had a problem with their timelines or communication. They are readily available, and in comparison to some other agencies I have used in the past, their availability is really impressive. I had been based in Dublin working with them, as well as partially based in the Eastern time zone in Canada, and I have never had any issues. They make themselves available whenever is convenient for me. We do face-to-face calls via Skype, and when it isn’t possible to use Skype, we communicate through text messaging.

What did you find most impressive about them?

I can come to them with an issue I am trying to solve, and they use their own creativity to come up with options to find the best way to solve it, instead of just executing it. They think critically and creatively around the problems that are presented to them, and then they come up with the best solution for what we are trying to achieve. Many other developers have their way of doing it, and later I might find out that it probably wasn’t the best way to do it.

Are there any areas they could improve?

Perhaps doing more documentation or using some more cutting edge, frontend web development technologies. However, if I am to request documentation, they are always happy to do it. We communicate on the project and a lot of big issues don’t really come up. As minor things come up, we deal with them. 

BACKGROUND

Please give a brief description of your company and your role there.

I am the Managing Director of a large kids entertainment firm, serving both Australia and New Zealand. 

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address with Memorres? What were your business goals?

We needed to build our proprietary CRM. Off the shelf CRM software was never going to work for our company, given the complexities in our scheduling workflows. We also did not have the in-house resources for this job. 

SOLUTION

What was the scope of their involvement?

Memorres built the CRM from scratch. We were running in spreadsheets before the CRM was built and data was merged in. The CRM has a number of company specific functionalities. It is a PHP build on MySQL database with some JS.

What is the team dynamic?

We dealt directly with project manager and there were a handful of developers supporting the build. 

How did you come to work with Memorres?

I’d worked with Ranjana [CEO, Memorres] on other projects in the past and have established real trust in her advice and recommendations.

How much have you invested with them?

We have invested $10,000 - $50,000. 

What is the status of this engagement?

We first engaged in 2013 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our CRM powers our entire business successfully. It is mission critical software and it has proven highly reliable.

How did Memorres perform from a project management standpoint?

Our main communication methods are Email and Skype. We'd kick off major builds with a scope document, followed by Skype calls, and then clarifications and updates via email.  

What did you find most impressive about them?

Ranjana, our project manager, understands what we are building and this means she doesn’t just build to spec but will help architect the right solution. For an outsourced team, we view them as more as an in-house CTO or development capability.

Are there any areas they could improve?

We’ve worked together so long now there are no specific points I can highlight here. As with all teams, there is a need to work on how you communicate but honestly, we wouldn’t have been with them for so long if it wasn’t working.