In terms of results, could you share any statistics, metrics, or user feedback you've received that would demonstrate the effectiveness of their work?
It's difficult to give you any real statistics or figures because the work they've done isn't necessarily so conducive to that kind of tracking. I mean, we're not really anticipating increases in traffic or anything. As I'd mentioned, a lot of their work was repairing broken functionalities and making minor enhancements on the backend. I can say, however, that since hiring them, we've received far fewer and fewer support requests from our users. That's always a good sign. In a similar respect, from an internal administrative perspective, the site is also much easier to use.
When working with Morroni Technologies, is there anything you'd consider unique about their approach that distinguishes them from other vendors?
I would have to say their thoughtfulness is a huge differentiator. They've been invaluable not only as our technical arm, but also at providing insightful recommendations. We hired them to fix our site and make improvements that we thought were necessary, but they've been able to do a whole lot more. They've made recommendations for things we'd never really thought about. They've also been very accommodating with us, which is always appreciated.
In retrospect, are there any areas you think they could improve on as a service provider?
The only thing would be I wish that they'd provide a little more explanation for some of the fixes they perform. To some extent, I don't need everything explained because I know I won't understand certain things. However, there are certain times when I think having a better understanding of a problem and its proposed solution would be helpful in the long run. That would be my only recommendation.