Realize the full value of your brand at McLean

Brands are built on consumer engagement, meaning that a successful brand has captivated the consumer and enriched their life in some unexpected and enduring way. Powerful brands have that kind of significance built in, delivering a perspective that makes a lasting connection.

That’s what we do at McLean. We use every tool at our disposal to reveal the core meaning of a brand and enhance the consumer's experience beyond the mere utility of a product or service.

Realize the full value of your brand at McLean.

CAPABILITIES
Brand Strategy
Packaging Design
Naming
Brand Identity
Structural Design
Collateral
Pop Display
Production Consulting

 

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1991
Show all +
Walnut Creek, CA
headquarters
  • McLean
    1889 Mt. Diablo BLVD, STE 200
    Walnut Creek, CA 94596
    United States

Portfolio

Key clients: 

Chevron
Chiquita Brands
Clorox
Coca-Cola
Cytosport
Gimbal’s Candies
Grimmway Farms
Hopkins Manufacturing
Hormel
Kingsford
Monster Energy
Mothers Polishes & Waxes
Nautilus/Bowflex
Nestlé
Oldcastle
Pabst
PepsiCo
Shell Oil
Smithfield
Sun-Maid
Sunsweet
Tree Top
WD-40

Reviews

Sort by

Packaging Designs for Food & Beverage Consultants

“We've received nothing but incredibly positive reactions from both retailers and salespeople to McLean's designs.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

McLean is one of a few vendors referred to clients for product packaging design needs, as well as naming, production, and printing as needed. 

The Reviewer
 
11- 50 Employees
 
Battle Creek, Michigan
Lucinda Wright
Marketing & Strategy Practice Leader, JPG Resources
 
Verified
The Review
Feedback summary: 

McLean provides outstanding packaging design work that continues to make clients happy, improving the company's overall reputation as a result. Extremely professional and responsive to client needs, their approach is seamless and their work continues to exceed expectations.

BACKGROUND

Introduce your business and what you do there.

I manage the marketing, sales strategy, and innovation practices at JPG Resources, a startup food and beverage company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean Design, Inc?

As a consultant to other businesses, McLean is one of three vendors we recommend our clients choose to work with for their packaging design needs.

SOLUTION

What was the scope of their involvement?

We provide our clients with three vendors to choose from for product packaging design. Should they choose to work with McLean, we supply the team with a brand brief and work on the strategy separately with the client if needed. McLean's team then scopes out the work and provides at least four creative options for the client to review. After some back and forth to finalize the design, they arrange for production and printing as needed. They also help our clients with product naming should they need it.

What is the team composition?

I usually work with Ian (Founder and Creative Director, McLean Design, Inc.), Rifle (Managing Director, McLean Design, Inc.), and Angela (Senior Project Manager, McLean Design, Inc.). Others may be involved as well depending on the type of project.

How did you come to work with McLean Design, Inc?

As a consultancy company, I'm always searching for agencies that can meet our standards. I believe we came across McLean on BevNET.com—they're a pretty well-known company that's worked with some top brands. We wanted to work with them based on the quality of their work and strategic thinking, as well as their level of professionalism when working with clients, since our reputation is dependent on the vendors we refer to others.

What is the status of this engagement?

We started working with them around July 2017 and we continue to refer them to our clients.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their results are phenomenal. We've received nothing but incredibly positive reactions from both retailers and salespeople to McLean's designs.

How did McLean Design, Inc perform from a project management standpoint?

Their team is very patient. Our clients can be difficult to work with at times, but McLean's team always handles communication with professionalism and responsiveness. They're not defensive to my own points of view either.

Despite the range of budgets our clients may have, McLean always provides the same level of quality and customer service, which I greatly admire. They stick to their scope of work and, if anything, lose money on their end by going and above and beyond for each project. They genuinely care about project success—I couldn't ask for more from them.

Typically, we collaborate a lot upfront on a project and they'll come back to us within a couple weeks with some great creative options to present. Overall, most projects take around six or so weeks.

What did you find most impressive about them?

While I greatly appreciate their customer-centric approach, the quality of their work is why we ultimately continue to work with them.

Are there any areas they could improve?

They could probably market themselves better to reflect how talented they are.

Do you have any advice for potential customers?

McLean is a great team to work with, whether you have a brand strategy or not. However, you're likely to have more success by understanding your industry, what your brand stands for, and what channels you want to compete within.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They're willing to work with smaller budgets more than other agencies.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Packaging for Natural Sweetener Company

"“We wanted to distinguish our product on the shelf and McLean helped achieve that goal."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2017
Project summary: 

After creating initial concepts, McLean designed new packaging for a product and assisted with updating the brand. In addition, they handle ongoing advertising projects.

The Reviewer
 
51-200 Employees
 
Boulder, Colorado
Mark Maggio
VP, Sales & Marketing, Madhava
 
Verified
The Review
Feedback summary: 

The product was presented at a major trade show and received rave reviews from the public. McLean went above and beyond to meet all needs and deadlines, while their highly-skilled team of designers brought fresh perspectives to the table.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of sales & marketing at Madhava. We produce, market, and sell natural sweeteners in Boulder, CO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean?

We had some ideas on providing a different type of honey to people, so we needed to design new packaging and update our brand. We had an internal resource, but we were struggling to get satisfactory results through that internal resource. I worked with McLean before, so I reached out to them again.

SOLUTION

What was the scope of their involvement?

We spent a couple of hours on the phone with them, discussing our challenges. Then, they came up with six initial concepts, which we reviewed. Our CEO and our internal team loved the new perspective and all of the concepts. After we decided on the final design and made some tweaks, they started working on the design.

They're our agency of record, so they're also doing our advertising and handling other small projects, such as overall company imagery.

What is the team composition?

We worked with our project manager, their founder, and a team of designers.

How did you come to work with them?

We were introduced by a third party in our industry.

How much have you invested with them?

We spent between $25,000–$50,000.

What is the status of this engagement?

We worked with them on this project for 12 weeks in 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're still in the process of getting the product out into the marketplace, but the feedback from the general public that we got so far has been fantastic. We presented the product at Expo West and everyone loved its look. We wanted to distinguish our product on the shelf and McLean helped achieve that goal.

How did they perform from a project management standpoint?

They met all their deadlines and we never had any issues with them.

What did you find most impressive about them?

We held up the project because our internal resource had a hard time hitting our deadlines, but McLean has been very responsible when it came to deadlines. Also, they had different designers involved in our project and did a great job mixing up different perspectives.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Logo & Packaging Design for Bottled Tea Company

“They know how to transform a founder’s vision into something that would get grabbed off the shelf.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Mar. 2018
Project summary: 

As part of a rebranding initiative, McLean created a new logo and bottle designs. They delivered results in time for a major industry exposition.

The Reviewer
 
1-10 Employees
 
Hawaii
Founder, Bottled Tea Company
 
Verified
The Review
Feedback summary: 

The new packaging doubled sales and attracted customers on a national scale. McLean’s team was responsive and adapted well to changing timelines. They translated requirements into appealing designs, to the extent that they've been assigned additional projects.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and president of a ready-to-drink bottled iced tea company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean?

We hired them to do a rebrand that could compete outside our home market. Our goal was to create a distinctive and iconic brand, something that would resonate with consumers even if they weren’t from Hawaii. Up until now, we’ve only been available to local retailers.

SOLUTION

What was the scope of their involvement?

McLean designed all of the bottles and refined our logo. We launched four new bottles on our website in March, in time for the Natural Products Expo West 2018.

What is the team composition?

Our day-to-day communication was with their managing director and senior project manager. Their founder was also available for larger calls and ideations.

How did you come to work with McLean?

Someone from the food and beverage industry recommended them. I also met McLean’s managing director when I was a finalist at an industry competition.

How much have you invested with them?

We spent $30,000–$40,000 on these projects.

What is the status of this engagement?

We worked together from August 2017 until March 2018. We’re now working with them on another project because we had such a great experience the first time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new brand is resonating with a nationwide market. People love the new brand and say that it’s easier to find. Our first label had a black background, which made it hard to see on a shelf. Now, it has a lighter, bamboo look that pops out more. As a result, our May 2018 sales are double that of last year’s.

How did McLean perform from a project management standpoint?

They were awesome and did more than what was required to hit deadlines. They were accommodating about our ever-changing schedule and responsive to our needs.

What did you find most impressive about them?

They are expert designers — they know how to transform a founder’s vision into something that would get grabbed off the shelf. I think that choosing food and beverage products is an emotional and experiential process, so I appreciated the fact that McLean took the time to listen. I enjoyed working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Expression & Packaging Solutions for Food Cooperative

"The quality of the work is high and their turnaround is good."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2014 - Ongoing
Project summary: 

McLean provides brand expression and packaging services, working on aluminum can and pouch package printing, as well as the brand's strategic vision.

The Reviewer
 
1,001-5,000 Employees
 
Selah, Washington
Bryce Godfrey
Director of Marketing, Tree Top, Inc.
 
Verified
The Review
Feedback summary: 

Their deliverables are always excellent, whether the project in question is large or small. They meet deadlines, adhere to the timeline at all times, and keep within budget limits, while always listening carefully and being attentive to the specific project requirements.

BACKGROUND

Introduce your business and what you do there.

I'm the director of marketing for Tree Top, a grower-owned cooperative that produces apple juice and applesauce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean?

We needed ongoing improvement of our overall expression and packaging for the food cooperative.

SOLUTION

What was the scope of their involvement?

It's very hard to get good quality print on aluminum cans, so we were looking for someone with experience that could do a good job for us. We were also launching applesauce in a pouch which was a new print medium. They printed on film—we had several flavors and different architecture that needed to be taken into account to make it work.

They have a strategic vision for the branding and the architecture of the packaging design to make sure we were communicating to the consumer what we needed to communicate, as well as differentiating across the broader portfolio.

What is the team composition?

We worked with four to six people from their team. We had a day-to-day contact with a couple of designers.

How did you come to work with McLean?

They were on a shortlist of people we put out an RFP to. Their price was a consideration. They're not a huge agency, but big enough to create a good quality product without the overheads pushing up the cost. We felt like they were a good fit for us and our budget. It's always important to have a good fit in terms of the personality and the people you are working with, and they felt like a good cultural fit for us.

How much have you invested in them?

We've spent between $75,000–$100,000.

What is the status of this engagement?

We began working with them in February 2014 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They're so good to work that we send more business their way. We originally would only go to them for the larger projects, but since we found that they're so good to work with and have a quick turnaround, we started using them for smaller projects too. The quality of the work is high and their turnaround is good. We've been really happy with them.

How did McLean perform from a project management standpoint?

Their project management is one of the biggest reasons we've used them and continue to go back to them. They're good at laying out the timelines for the project, they always hit their deadlines, and they help keep us on track. They've been excellent in that regard.

We mostly communicated through email. The person from our team who works with them is in contact at least weekly, if not more, depending on the needs of the project.

What did you find most impressive about them?

They're good listeners. They listen to what our needs are and do their best to try to meet or exceed what we've asked them to do. Rather than just being wildly creative and making things look pretty, they actually listen to what the client needs, which is something I really appreciate about them.

Do you have any advice for potential customers?

They're good at communicating, but you need to make sure you can communicate with them as well as they do with you. Tell them what you need, when you need it, and be clear on what your expectations are­—they will rise to the occasion.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They always stick to the budget.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Print Design for Wine Company

“Virtually every new brand that we've developed with McLean has been successful.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2011 - Ongoing
Project summary: 

McLean provides branding and design services for various products, working closely with clients and partners. They also help prepare required documents for tax approval as needed.

The Reviewer
 
11-50 Employees
 
California
Doug Walker
President, Plata Wine Partners
 
Verified
The Review
Feedback summary: 

McLean delivers thoughtful, modern designs that help brands succeed in the market. Across the board, clients and competitors alike have been very impressed by their work. They follow up and follow through on all project milestones, delivering high-quality work that's always on time.

BACKGROUND

Introduce your business and what you do there.

I'm the president and a partner at Plata Wine Partners. We produce wines for major retailers and are based in Napa, Calif.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean?

When I joined the company, we wanted to freshen up some of the branding for the wines we provide to our retailers. 

SOLUTION

What was the scope of their involvement?

Typically, we'll meet with McLean's team for a brand briefing to go over our target audience and other details. They'll collaborate with us to engage our customer in joint meetings and brainstorming sessions to present concepts before any final decisions are made.

Their team then designs our labels and shipping carton packaging and provides some of the copy on the back of each label. They also help prepare the required materials and information we need to submit for the Alcohol and Tobacco Tax and Trade Bureau for approval.

What is the team composition?

I typically work with four or five people on their team, including a business manager, a couple designers, and Ian (Founder and Creative Director, McLean).

How did you come to work with McLean?

I had worked with McLean at another company and I really liked their work, so I brought them on. I felt that other design firms weren't as exciting or modern.

What is the status of this engagement?

We started working with them in March 2011 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we work with another firm as well, we give the majority of our design work to McLean. Our company and clients have been very happy with their work across the board. They've been great about engaging some of our key customers, which has empowered them to take more ownership of brands.

Virtually every new brand that we've developed with McLean has been successful. One of the brands they designed, for example, sold 50,000 cases in Hawaii within just six months. I've even received positive feedback from our competitors, who have commented on McLean's quality design work.

How did McLean perform from a project management standpoint?

I have no trouble getting in touch with them and their follow up is excellent. They manage their time well and always hit deadlines. I also get the feeling they enjoy working with us, so it's been a great experience overall.

What did you find most impressive about them?

I think the world of their team. We were just awarded a bunch of new projects that I wouldn't consider working with another vendor on. They execute well and their follow up is immediate.

Are there any areas they could improve?

I can't think of a single criticism.

Do you have any advice for potential customers?

Providing as much information about your brand as possible is very helpful, including your target audience, goals, etc. Communication is also key. Their team does a great job of working closely with you to brainstorm and come up with design solutions, so I definitely recommend sitting down with them take advantage of that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They put together a budget for each project and stay on course.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding, Packaging, & Logo for Gluten-Free Food Producer

"They have innovative designs in the marketplace, which is easy to see by looking at their portfolio."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jul. - Oct. 2016
Project summary: 

McLean redesigned the logo, branding, and packaging, finding an innovative way to distinguish the product on shelves. They had total creative freedom and produced several concepts to choose from.

The Reviewer
 
1-10 Employees
 
Columbus, Ohio
Founder, The Toasted Oat
 
Verified
The Review
Feedback summary: 

The out-of-the-box packaging and unique image they created has boosted the brand, increasing store acceptance by 600%. McLean is not only punctual, responsive, and friendly but also extremely talented at producing distinctive branding and packaging concepts.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of The Toasted Oat Bakehouse, a manufacturer of a gluten-free natural granola product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean?

We were beginning a full brand and packaging redesign. This involved changing our actual containers, as well as having our logo updated.

SOLUTION

What was the scope of their involvement?

We had been using a closed container before, with no visibility of the product. It was important to have some type of packaging that allowed consumers to see what’s inside. Also, our branding didn’t accurately represent our company ethos. We wanted to relay to the consumer that we had a clean label and a natural artisan product, speaking to the pure, pantry-style ingredients we use to create our product.

The first iteration of our packaging redesign was done internally. After that, we shared a brand positioning document with McLean, giving them the creative freedom to come back with whatever their imaginative brains produced. They brought to the table about a dozen concepts to choose from, all following our requirements but different from one another. It was actually hard to choose.

What is the team composition?

Rifle (Managing Director, McLean) was our primary contact on their side in charge of handling any project management issues. I had a marketing advisor on my team and the three of us would connect whenever necessary to touch base on progress. Rifle had three to four people on his team working on the project.

How did you come to work with McLean?

I looked at three vendors in total. Someone referred McLean to me and it seemed like they really understood our brand positioning. The other brands in their portfolio spoke highly of their execution capabilities. There was also an overall chemistry that helped.

How much have you invested with them?

The overall cost of the work—including a separate logo design on top of the packaging design—was $30,000.

What is the status of this engagement?

We worked with McLean during July–October 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has had a very strong impact on our brand. We launched the new packaging in April–May 2017 and our store acceptance increased by 600%, which is consistent until today. The overall feedback from buyers has been very positive on the actual design itself.

Our brand now stands out in the granola category. It’s a soft-baked product that has a similar texture and taste of an oatmeal cookie. It was important for us to relay that at the shelf level since consumers are used to dry, crunchy granola.

I made it clear to McLean that, even though the product tasted like a cookie, I didn’t want the outside of the package to mention that. They came up with a window that looks like a circle with a bite taken out of it. It looks like a cookie to someone standing in front of a shelf, but it’s just the shape of a window. It’s a playful part of the design and buyers really love it. McLean stepped out of the box to come up with that concept.

How did McLean perform from a project management standpoint?

As a brand owner, it’s normal to always want the work done faster, however, McLean met their deadlines just fine.

What did you find most impressive about them?

They’re great to work with, responsive, personable, and very creative. If someone has a unique product and is looking for a way to deliver their message through the packaging, McLean will figure out a way to do it. They have innovative designs in the marketplace, which is easy to see by looking at their portfolio.

Do you have any advice for future clients of theirs?

I would ensure that the team has all the information necessary to start and finish a project, including objectives and timelines. Not being organized upfront and giving them what they need can lead to a lot of back and forth.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Packaging Design for Beverage Company

"They were very easy to work with and we had a very positive relationship."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jul. 2016 - Mar. 2018
Project summary: 

McLean proposed design elements and developed designs for all canned products. They also provided overall marketing services by advising on brand positioning and strategic direction.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Marketing Manager, Beverage Company
 
Verified
The Review
Feedback summary: 

Internal staff has praised the new designs and consumers, new and old, increased their purchasing intent—increasing predicted sales. McLean's ability to deliver high-quality designs and expert strategic planning make them a valuable long-term partner. 

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager for a refreshment business with high profile brands.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with McLean?

We have a top cider brand across Canada and were in a very comfortable place. Competitors soon came in and our market share was eroding. We saw that we needed to do something different, especially to market towards millennials that were making up a large amount of growth and 30% of consumers.

We wanted to relook at our brand positioning, packaging, and renovation the brand. We wanted to ensure that it's appealing to the younger consumer without eliminating our current customer, which is an older consumer. We knew it was going to be a tough challenge and keeping our current consumer was very important.

We found in our preliminary consumer research that millennial consumers prefer the canned format instead of bottles. We needed that change within our portfolio, but we found a lot of difficulties getting our artwork onto the aluminum substrate. We needed an expert on that.

SOLUTION

What was the scope of their involvement?

They started with involving themselves in our focus groups in Vancouver and Toronto. Then, their president gave advice on our positioning statements and future strategic direction.

They proposed design elements, mapped out competitive stats, and researched on which part of the market we could thrive in. Their team produced the master format and mechanical key elements for our canned designs. Due to their expertise, we decided they would be responsible for the development of all our canned product designs. They personally flew up to our pilot and press runs for our canned products to oversee the development.

What is the team composition?

They provided one product manager, a managing director, one designer, and the president for mainly the strategic portion. They provided expertise depending on what we were executing.

How did you come to work with McLean?

We sent out an RFP and three agencies pitched to us. McLean impressed us with their knowledge and portfolio—experience with a high-profile beverage company. They were very strategic in their proposal.

What is the status of this engagement?

We started the engagement in July 2016 and ended it in March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I think it’s still a bit early, but our internal team was shocked and amazed at how good our new designs were. We were presenting our sales meetings and national retail meetings with the new designs across the country and everyone was astounded with our drastic change—in a very positive way.

From a consumer standpoint, we really valued that our new packaging design was able to hold purchase intent with our current consumers, but also able to increase purchase intent from consumers that don’t buy our product.

We are seeing an overall positive impact, and our forecasting department is predicting an increase in our over-the-counter sales.

How did McLean perform from a project management standpoint?

They were very easy to work with and we had a very positive relationship. Their product manager worked very closely with us and they delivered everything on time according to our timeline. My only challenge was the differing time zones, but that wasn’t their fault.

What did you find most impressive about them?

Not only did McLean execute great designs, their strategic thinking was very valuable. We felt that they were really a partner versus just an agency.

Do you have any advice for potential customers?

Try to involve them early. Have them entrenched in understanding the market in your different regions. Have them actually come out to see your market locations and understand your brand’s positioning. That’s how you’ll help them deliver winning packaging design.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We have a small budget for our project, which is the only reason this is a four.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've talked about them non-stop to everyone.

Packaging Design & Branding for Retail Brand Food Co-op

“Their updated designs for various products have helped lift sales by as much as 5%.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
1991 - Ongoing
Project summary: 

McLean's long-standing relationship has included the development of a brand strategy and guidelines and the design of various product packaging. They provide additional design services as needed.

The Reviewer
 
201-500 Employees
 
California
VP Marketing, Retail Brand Food Co-op
 
Verified
The Review
Feedback summary: 

McLean's design work has help create cohesiveness across the product line. As a result of products standing out on shelves more than before, sales have also seen improvement. In addition to their thoughtful, strategic approach to each design, they also collaborate well with other partners.

BACKGROUND

Introduce your business and what you do there.

I'm the vice president of an established old grower's co-op with retail branded items across the globe. We specialize in dried fruits and juices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McLean Design?

The initial challenge was finding a design team that could help our merchandising stand out on shelves and create more cohesiveness across the brand.

SOLUTION

What was the scope of their involvement?

McLean developed a brand strategy for our products, including brand guidelines. They oversee the design, brand positioning, tag lines, and ad layout and formats. They've collaborated with our other vendors, including an advertising agency, providing them with assets as needed such as photography, ads, or logos.

What is the team composition?

I work with the CEO on big picture projects, such as brand strategy and guidelines, as well as an account representative and up to four designers at a time depending on the project.

How did you come to work with McLean Design?

Our CEO had worked with them in the past and was happy with their work, so we engaged them again. They've been working with us since before I came onboard.

How much have you invested with them?

We establish costs on a project by project basis.

What is the status of this engagement?

We've been working with them since 1991.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do a great job of knowing and defining what works for our brand. They've successfully extended our product lines out with design consistency from a merchandising standpoint. We've received lots of positive feedback from retail partners that the products stand out on shelves. Their updated designs for various products have helped lift sales by as much as 5%.

How did McLean Design perform from a project management standpoint?

They're very receptive, timely, and organized when it comes to project management. They're thoughtful in their approach and manage our expectations well. We speak to them weekly, if not daily, depending on the workload.

They're easy to work with and collaborate well with our other partners. 

What did you find most impressive about them?

They're very strategic and able to think about the big picture in everything they do. I appreciate their feedback and careful attention to detail with any redesign request we submit.

They've done various projects outside of product packaging, including designs for trade show booths and signage. They're able to provide great insight and a good foundation to help us move along into new approaches to design for new products.

Are there any areas they could improve?

No. They're very receptive and open to feedback.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer