What evidence can you share that demonstrates the impact of the engagement?
Their results are phenomenal. We've received nothing but incredibly positive reactions from both retailers and salespeople to McLean's designs.
How did McLean Design, Inc perform from a project management standpoint?
Their team is very patient. Our clients can be difficult to work with at times, but McLean's team always handles communication with professionalism and responsiveness. They're not defensive to my own points of view either.
Despite the range of budgets our clients may have, McLean always provides the same level of quality and customer service, which I greatly admire. They stick to their scope of work and, if anything, lose money on their end by going and above and beyond for each project. They genuinely care about project success—I couldn't ask for more from them.
Typically, we collaborate a lot upfront on a project and they'll come back to us within a couple weeks with some great creative options to present. Overall, most projects take around six or so weeks.
What did you find most impressive about them?
While I greatly appreciate their customer-centric approach, the quality of their work is why we ultimately continue to work with them.
Are there any areas they could improve?
They could probably market themselves better to reflect how talented they are.
Do you have any advice for potential customers?
McLean is a great team to work with, whether you have a brand strategy or not. However, you're likely to have more success by understanding your industry, what your brand stands for, and what channels you want to compete within.