Visit Website

Atlanta Experience Design Agency

4.9
10 reviews

MaxMedia is the best design and development agency in Atlanta.

MaxMedia is an innovation agency whose nimble and diverse team of creatives and technologists use empathy and design-thinking to create killer solutions for real problems.

Strategy, experience design, custom development, content, business intelligence, marketing—whatever the challenge, we create with empathy. Because knowing how our users feel and knowing what they need makes us better designers. And because knowing what's important to you makes us better partners.

 

And we’ve been the best for 23 years.

For over 23 years, MaxMedia has created exceptional experiences—exceeding both user and client expectations— while delivering on-time and on-budget for startups, Fortune 50s, and everything in between.

 

We only bring our A-team.

We don’t off-shore, we don’t outsource, and we never bait-and-switch after the pitch. And because we’re smaller than the Huges and Publicis-Sapients of the world, we also have less overhead. That means our team is more senior and more available. We hold ourselves and our work to the highest creative standards, prioritize craft, and make everything we create with love, right here in the ATL.

READ MORE...
 
$50,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
1996
Show all +
Atlanta, GA
headquarters
  • 2160 Hills Ave NW, Ste A
    Atlanta, GA 30318
    United States
    404.564.0063

Portfolio

Key clients: 

AT&T, Aio/Cricket Wireless, Andersen Windows & Doors, Beats, BoxLock, Coca-Cola, Cox, Deloitte, Digi, Driven Brands (Maaco, Meineke, Take 5) The High Museum of Art, The Home Depot, IHG, LexisNexis, The Magnificent Mile Association, NBA, NCR, Powerade, Pepper, Samsung, Shell, The Smithsonian Institution, Surterra Wellness, Tempur-Pedic, TruClear, Vision Source, W Hotels

The marijuana mindshift. Image

The marijuana mindshift.

Surterra, a medical marijuana startup, needed to redefine its brand experience, de-stigmatize the category, and build an e-commerce infrastructure that could serve as a hub for their omnichannel experience despite the unfriendly legislative environment. The result facilitates product exploration, ordering, refill management, delivery queuing, sales tracking, and intelligent CRM communications.

Turn the site you need into a site they’ll love. Image

Turn the site you need into a site they’ll love.

Faced with an unprecedented pandemic, America’s top auto paint and collision repair service tasked MaxMedia with revamping their customer-facing online estimating tool. Our solution makes it easy for customers to securely share their information, paint/repair needs, and book an appointment—all from the safety of their home. But, more importantly, our algorithm behind the tool creates a more accurate breakdown of costs for

…
paint, repair and labor giving the customer a more reliable estimate and the franchisee the peace of mind that the customer understands the estimate they received.
Read more...
Keep ‘em coming
back for more. Image

Keep ‘em coming
back for more.

NEC came to MaxMedia to help design and develop customer-facing solutions. Be it an experience with intuitive navigation, quick access to a searchable knowledge base, and end-to-end order cycle tracking or a robust device ordering platform that helps users manage multiple accounts and locations, MaxMedia’s unparalleled focus on customer needs helped NEC achieve increased sales and higher customer satisfaction

…
scores.

 

Read more...
Leveling up 
the flagship. Image

Leveling up 
the flagship.

The strategy for AT&T’s ‘crown jewel’ store helped redefine how customers shop for and learn about wireless technology in an increasingly interconnected world. Creating a store that is as much an innovative educational space as it is a retail space, “One Powell” as it’s called is an embodiment of AT&T’s new entertainment-based philosophy. From a connected bike experience to a seven foot tall hologram, and a signature…
48-foot generative “coded-art” screen that changes with the music, this flagship store is a feast for the senses.
Read more...
Take control of social media. Image

Take control of social media.

MaxMedia partnered with AT&T’s PR

and IT teams to create a social media command center called the Public Relations News Operation Center (PRNOC). The PRNOC aggregates real-time data from over 150 million online sources and alerts AT&T to trends, potential issues and customer sentiment. 


These data enable AT&T to swiftly formulate smart business decisions and implement strategic plans of

…
action. And the large-scale implementation gives the whole team a single point of reference.


This large-scale hardware configuration pushes 16,588,800 pixels per frame at 220 frames/second to provide 1080p resolution across eight 55” monitors. The hardware uses gaming software to provide data visualizations that are compelling, informative, and immersive.


Individuals from all levels and departments visit and utilize the PRNOC, and find it easily understandable—on big screens and small! PRNOC’s data aggregations, visualizations, and trend analyses are accessible on the large multi-screen display but also on desktop, tablet, and mobile.

Read more...
The voice of the customer. Image

The voice of the customer.

A leading telecom insights group brought MaxMedia in to help them create a dashboard that aggregates data from a variety of customer survey databases into one world class portal. This platform captures customer feedback and translates that data into something easily understandable, actionable, customizable, and reportable.


Because data can tell a powerful story if it’s presented in the right way. And that

…
story serves both the business and the customer’s needs.


The platform’s varied data types and data sources required equally varied visualization techniques to make the data intelligible, actionable, and scalable.


A library of on-brand data visualizations were created and coded to service the platform on devices ranging from large NOC screens all the way down to tablets and smartphones.


The right data, visualized the right way, paints a complete picture of the customer’s experience. And this reporting is further accentuated by the user’s ability to drill down into the underlying data, where trends become discrete details.


This platform garnered a 90% adoption rate in the first 30 days after launch, serving 40,000 unique users, and helping associates meet or exceed their NPS targets and win JD Power’s 2019 Business Wireline Satisfaction award for Large Enterprise Business.

Read more...
Process the opportunity. Image

Process the opportunity.

A top-five management consulting firm asked MaxMedia to help them visualize the complex non-linear processes that retail giants use to bring products from all over the world to your neighborhood.


The result embraced visual metaphor to contextualize processes and business opportunities at the highest and the most tactical levels.


Complex business analyses—many of which defy conventional

…
visualization—become accessible through relational interfaces that use either clever illustrations or interactive graphs. 


At a glance, users can see where specific solutions have the greatest impact, inside and outside of their preferred process categories.


Giving users the ability to view the same data sets in various ways helps them contextualize and understand what the data are saying. Accommodating different mindsets is the first step to facilitating different approaches to problem solving and change management.


With thousands of processes always working and being worked upon, seeing how changes to one impact the others is key to business planning. 


As the data changes and grows, so do the visualizations representing them, letting retail executives and consultants keep their eyes on the opportunities and impacts that matter the most to their business and their customers.

Read more...
Big data. 
Big screen. Image

Big data. 
Big screen.

A top-five management consulting firm engaged MaxMedia to tackle a unique business-intelligence challenge: How to turn a defense contractor’s 1,500-step process for building and maintaining the bleeding-edge combat aircraft into a relatable and easy-to-understand executive-level interface. And all that on an 84-inch, high-resolution multi-touch screen. The result shows how processes, projects, and systems can interact in new

…
and profitable ways.


With 1,500 discrete processes, the challenge became how to create a collaborative business-intelligence interface that spoke to C-level executives as well as tactically-minded business analysts.


The solution allowed users to drill down though various levels of complexity while visualizing only those metrics that are meaningful to them. It even allowed users to create scenarios where they could model alternative data-sets against the current state to demonstrate tactical value. 


Complex, interactive, high-resolution data visualizations revealed the high-stakes impacts changes to one process can have on many others—both from process and from project portfolio perspectives.


This ability to see dependencies, gauge impacts, and measure shared resources gives both consultants and defense contractors tremendous transparency into their operations and the power to make smarter decisions about the road forward. 


This solution also allowed decision-makers of all levels to model changes to both processes and projects and then to compare sophisticated analyses of those hypotheticals using all the latest data.

Read more...
Business intelligence is your superpower. Image

Business intelligence is your superpower.

Cox Communications wanted to better connect with their audience of carriers, resellers, and business customers. The Solution Finder, a multi-platform experience, focuses on a holistic perspective of Cox’s business capabilities and shows customers how Cox’s solutions scale and grow with their business. An automated system allows the most valuable leads to be captured, collected, and utilized so customer dialogs keep going from

…
the moment of contact.


But the backbone of the solution was the data, showing the location, speed, and impact of Cox’s nationwide fiberoptic backbone—all derived from real data sources and up-to-date carrier maps.


Working both online and off, Solution Finder leveraged Cox’s impressive network data to create leads and close sales in a way marketing materials can’t—with the kind of business insights usually reserved for a data center.

Read more...

Reviews

4.9
10 reviews
Sort by

Web Development for Automotive Industry Software Company

"It’s been a pretty great metamorphosis."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Mar. 2020
Project summary: 

MaxMedia redeveloped a website, building on a new CMS that prioritizes easy changes and updates. They also created a blog.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Joe Miller & Shannon Meadows
VP Client Experience & Manager of Design, AutoIMS
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise their new website’s advertising potential and enhanced ability to communicate a message to customers. Beyond technical development, MaxMedia taught internal resources how to manage the new site and navigate the CMS. Customers can expect an understanding partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Joe Miller: AutoIMS is a small software company in the auto auction and auto remarketing industry. I’m the VP of client experience.

Shannon Meadows: I’m the manager of design and UX. Joe and I work together to coordinate marketing messages and visually inspire our users to understand how we work and what sort of role they can play by integrating with our system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

JM: We had an outdated public-facing website and our development team was largely focused on the inventory management system that we provide for our users behind the login. Our brochure-ware, so to speak, doesn’t get a lot of attention even though our message changes. We wanted to be able to update and talk about and visualize our value proposition in new ways all the time. The website needed a newer, more modern feel, and it had to be able to be updated by less tech-savvy people. We wanted to be able to change it without having to write new code.

SM: We had a bunch of meetings with our client experience team trying to define how we wanted to express ourselves, what we wanted to put in, what imagery we wanted to use, and how best to put some complicated messaging into a very digestible, relatable form. We had 90% 0f the design figured out, but we didn’t have the expertise for someone to come in and do all the coding and advise us on best industry practices.

SOLUTION

What was the scope of their involvement?

JM: They were very flexible with us. We interviewed several different potential partners for this project and MaxMedia came with the most balanced and thoughtful approach to understanding the technical requirements. We’re used to Java and HTML as a public website, so they could manage that, but the most important thing was finding a CMS that Shannon and I would be able to use easily. They assessed our needs and identified a CMS called Contentful that we now use. It’s been very intuitive.

What is the team composition?

JM: There were 4-6 people on any given call. The project went quickly. Bear (Senior Creative Technologist) and Travis (Director of Technology & Integration) had their hands on it, Jim managed the project, and then we had a few account management folks.

How did you come to work with MaxMedia?

SM: Their website was very impressive, and they were located in Atlanta which would let us visit them at their office.

How much have you invested with them?

JM: All in, we were around $20,000.

What is the status of this engagement?

Both: We worked together from February until March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JM: We’ve been satisfied with the website itself. We’re not huge measurement people, though we are going to dive into our Google Analytics soon. We just waited to give patterns a chance to develop. In terms of using the CMS and updating everything, it’s been quite seamless.

SM: They’ve made a huge difference in the way we communicate with our clients. We have a blog now, and our digital advertising sends customers right where we want them to go instead of moving through a landing page. They’ve completely changed how we feel about advertising. It’s been a pretty great metamorphosis.

Now, we don’t have to wait for IT to change things. We can put our hands on it. Joe and I are very excited about it.

How did MaxMedia perform from a project management standpoint?

JM: Our CTO called them genuine and forthcoming and said they went above and beyond for us. Where we really saw this was the hand-off process. They built the website using Shannon’s design very quickly, but there were little bugs getting us acclimated to Contentful. We knew there would be things we were unsure about but they held our hand through it all without saying anything about it.

What did you find most impressive about them?

SM: I would recommend them and use them again myself if we needed something.

Are there any areas they could improve?

JM: There were a couple of bugs and unexpected things but we don’t see those as mistakes they made. They jumped on the little nit-picks in minutes.

SM: Part of the creative process is finding things that weren’t apparent at first glance.

Do you have any advice for potential customers?

JM: One of the reasons we were successful is that they helped us articulate the need we were trying to solve and tried to understand that. In our conversations with our own clients, that’s the most important thing. You have to be able to articulate the issue you’re trying to solve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web, Mobile, & E-Commerce Software Dev for Healthcare Co

"I've found an accountable and competent team delivering the best of their abilities against goals."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2018 - June 2019
Project summary: 

MaxMedia provided full-package e-commerce development, building a healthcare company's mobile-responsive website, mobile app, and kiosk software. This involved several rounds of research and user testing.

The Reviewer
 
1,001-5,000 Employees
 
Atlanta, Georgia
Levent Hamdemir
CMO & Sales Officer, Surterra Holdings
 
Verified
The Review
Feedback summary: 

Conversion rates have skyrocketed after implementing the digital platforms, not to mention improved data acquisition tools and higher user retention rates. A methodical partner, MaxMedia's consistently delivered above and beyond to produce impactful results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Chief Marketing and Sales Officer for a consumer health company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MaxMedia?

Digital site/platform/channel development, digital experience development for omnichannel presentation (i.e., digitally enhanced kiosks)

What were your goals for this project?

Dramatically enhance the digital experience to improve conversion on-site and thru mobile, as well as enhance acquisition funnel for the brand with digitally enhanced physical presence kiosks / experiential marketing tools.

SOLUTION

How did you select this vendor?

MaxMedia has presented themselves as a competent, digitally savvy and experience-oriented agency, and their preparation as well as proposal set a high bar in comparison to their peer group.

Describe the project and the services they provided in detail.

MaxMedia designed and implemented our website (desktop + mobile), mobile app, and digitally enhanced physical presence kiosks. Their work included various rounds of research, user testing, and validation, which have proven to be an essential ingredient for their success.

What was the team composition?

MaxMedia team was a diverse group of individuals with strategy, design, customer experience, engineering, and implementation skills. They exhibited harmony and open-minded approach to learning from users and each other along the way.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We've drastically increased conversion rates for the digital platforms, reduced bounced rates and with an extensive suite of data acquisition tools deployed improved retention rate to lead the industry.

How was project management arranged and how effective was it?

Project Management was timely and the team consistently delivered above expectations. Project Manager assigned for the project has done a great job keeping things on track and distributed information effectively to all stakeholders with insightful and proactive updates.

What did you find most impressive about this company?

Their power to imagine and implement digital experiences in expected formats is unprecedented.

Are there any areas for improvement?

I have found MaxMedia on target with our needs, however, I can imagine them expanding offerings towards ad buying and digital marketing to offer adjacent services.

5.0
Overall Score Excellent job, passionate and engaged team! Keep up the good work, and help your clients make the world a more connected place.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    MaxMedia was quite flexible, keeping up with our ever changing schedule and scope against rapidly evolving business needs.
  • 4.5 Cost
    Value / within estimates
    They have presented and delivered the right value all along the journey.
  • 5.0 Quality
    Service & deliverables
    I've found an accountable and competent team delivering the best of their abilities against goals.
  • 5.0 NPS
    Willing to refer
    I would feel comfortable referring MaxMedia or employing them for upcoming projects for my own business.

UI Design & Development for Centralized Data Application

"We plan on doing more work with them next year because of their success."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Oct. 2018 - Ongoing
Project summary: 

MaxMedia built a web app for customer feedback from a large telecom company. They developed the frontend with React, designed the site from the ground up, and continue to enhance the project.

The Reviewer
 
10,000+ Employees
 
Atlanta, Georgia
Josh Johnson
Senior Project Manager, AT&T Business Global Operations
 
Verified
The Review
Feedback summary: 

The site has drawn mass user adoption in a short amount of time. MaxMedia’s UI/UX design and project management are excellent. They do a great job of meeting and setting work timelines. Due to their success, they have been contracted for more work with the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a senior project manager with AT&T’s global business operations department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We are trying to put our customers’ feedback and data in one centralized web application. This would allow the entire business to access feedback from the customer. Our president wanted to change the focus of our company to a more customer-centric model, so we needed to release an MVP with customer data to reflect that switch.

SOLUTION

What was the scope of their involvement?

Their team builds a web application for customers to submit feedback. The site was built with React, HTML, and JavaScript. MaxMedia does all design work and a vast majority of the frontend work from the ground up. AT&T provides the backend data and content, but did not supply any wireframes.

What is the team composition?

We work with at least a dozen MaxMedia members. We have one centralized project manager, 1–2 UI developers, and two client-facing developers.

How did you come to work with MaxMedia?

I had an established relationship with MaxMedia working on projects in digital marketing and retail marketing. I already knew they were a quality partner that has delivered award-winning design and implementation.

How much have you invested with them?

We’ve invested $1.5 million with them.

What is the status of this engagement?

They began work in October 2018. We released a beta launch in June 2019, and the project is still ongoing. MaxMedia is providing support and enhancements to the product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site services 10,000 unique customers and has 75,000 hits within two months of launch. We’ve had great adoption among customers; people are using it like crazy. They have fostered a smooth adoption of a cultural transformation to a customer-centric focus. We plan on doing more work with them next year because of their success.

How did MaxMedia perform from a project management standpoint?

Project management is excellent; Lauren Harms (Project Manager, MaxMedia) is probably the best I’ve ever worked with. They operate with agile sprint development. They do a good job of setting expectations, reviewing the customers’ stories, and asking the right questions. When we request changes or need bug fixes, they let us know when it could be delivered and response extremely fast.

What did you find most impressive about them?

The UI/UX is at a high level and functions well. They built a very user-friendly application.

Are there any areas they could improve?

Not really. Some small improvements could be done from a QA perspective to patch a few things before it’s sent to us.

Do you have any advice for potential customers?

I would say don’t be extremely prescriptive with your requirements. I’d let them have an overarching user story and problem to solve, and then let them have creative freedom. You want to hone in on what you’re trying to solve instead of telling them what to create.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX and UI Design for IoT Company

“It was refreshing to open the door to their creativity, allowing them to bring more innovative approaches to the table.”

See More

5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2018 - May 2019
Project summary: 

Over the course of seven two-week sprints, MaxMedia delivered UI/UX designs for a device management app that needed a more user-friendly interface. They presented on their progress weekly.

The Reviewer
 
501-1000 Employees
 
Hopkins, Minnesota
Kim Griffin
Director of Product Management, Digi International
 
Verified
The Review
Feedback summary: 

The team received great internal feedback, often meeting expectations on early iterations. Their strong management and presentation skills kept the project on schedule, despite its complexity. Encouraged by their innovative spirit, the client intends to re-engage with them in the future.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product management for enterprise software at Digi International. I manage both the software and firmware on our mobile and web apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We engaged MaxMedia for help with UI/UX design on our web apps.

SOLUTION

What was the scope of their involvement?

We primarily worked with them on UI design, but we also wanted to dive deeper with UX. Our web device management portal was tired, complex, and not intuitive for our users. We needed to refresh the look and feel of the app as well as the UI/UX. The portal is for device management, which can include enterprise connectivity, mass deployments, or functionalities related to the transportation industry. This was a considerable undertaking, so we brought on MaxMedia using an agile development methodology. 

We started with an investigation and discovery phase. After gathering information regarding our need, they broke the work up into several individual sprints. Those entailed user interviews, internal feedback, and the development of the UI/UX based on our recommendations. We met with them weekly to adjust goals and evaluate progress. They offered to handle some development work as well, but we decided to focus exclusively on UI/UX.

What is the team composition?

In total, I worked with five of their team members, but I interfaced with four of them most frequently. There was a UI designer, a UX designer, a project manager, and a technical director. 

How did you come to work with MaxMedia?

One of the developers here in Tampa worked with MaxMedia in a prior role. That project yielded great results, so I reached out. After some interviewing, we decided that we liked what we heard, even though they didn’t have considerable experience working in our industry. Still, we were very impressed with their portfolio, so we decided to move forward with them.

How much have you invested with them?

Over the course of the project, we spent just under $250,000. 

What is the status of this engagement?

The project lasted from December 2018–May 2019, but we hope to re-engage with them once we secure funding in our next fiscal year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because this project wasn’t pushed to production and the team only provided upfront design work, it’s difficult to measure their impact. However, we received great feedback from our developers on the quality of their work. Additionally, everything was clear and laid out during our weekly sprint review meetings, giving me confidence in the quality of their work. In fact, necessary changes in their design work were minimal. While there were some aspects we asked them to change, they were usually on point in early iterations. We asked them to take a blue sky approach, and they exercised their creative choice very well. 

How did MaxMedia perform from a project management standpoint?

They were on top of tasks and very organized. However, they seemed to underestimate the scope of this undertaking, likely because they’re pretty new to device management projects. I appreciated them being upfront with their experience, while still making sure we were on-task every week. 

What did you find most impressive about them?

In the past, we’ve always handled UI/UX in-house. I was most impressed with the depth of experience they have working across various industries. As such, they were able to offer creative, fresh ideas that weren’t necessarily centered around tech. While we initially were concerned about this, it was refreshing to open the door to their creativity, allowing them to bring more innovative approaches to the table.

Are there any areas they could improve?

Aside from the fact that they underestimated the magnitude of a device management project, I think they did a great job. In the future, it would be great if they could be upfront with their industry experience levels in the discovery phase.

Do you have any advice for potential customers?

Make sure to communicate the magnitude of your project to ensure MaxMedia is right for the job. But, with the deliverables they presented, I’m confident in saying that their skills are great.

5.0
Overall Score They were open, communicative, and innovative.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    This was a very big project, but they kept us on track.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    From wireframes to the final UI, we got exactly what we asked for.
  • 5.0 NPS
    Willing to refer

Rebranding for an Events Company

“I appreciate their willingness to look outside themselves and find suitable solutions.”

See More

4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

MaxMedia led an annual rebranding initiative. They created marketing materials to support a sales convention and a subsequent advertising campaign. Their efforts include digital and print design.

The Reviewer
 
2-10 Employees
 
Cartersville, Georgia
Ian Anthony
Former Employee, Next Page Events
 
Verified
The Review
Feedback summary: 

MaxMedia revamped a company’s entire communication package. They delivered new marketing visuals, pop-up displays, and email headers. Their contributions have received positive feedback from the client’s executive-level officials. A talented and flexible staff facilitates a productive engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a former employee of Next Page Events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We needed an experienced design firm to help rebrand our client’s internal sales communication materials. The deliverables were going to be unveiled at a marketing event, so expert-level skills were necessary.

SOLUTION

What was the scope of their involvement?

Our client hired us to develop the visuals for their yearly marketing redesign. MaxMedia worked directly with myself and the client to discuss the project’s overarching vision. The collaboration process ensured that each party started the engagement with a refined understanding of each other’s goals. We approached the client with three potential looks and made additional adjustments per their feedback. Once the design elements were outlined, MaxMedia starting creating new marketing materials.

From newsletters to general email signatures, MaxMedia​​​​​​​ redesigned the client’s entire communication suite. That process involved creating new PowerPoint presentations, images, and fonts. They also developed new banners, print materials, pop-up displays, email headers, and visuals.

What is the team composition?

Their co-founder and project manager were our primary points of contact, respectively.

How did you come to work with MaxMedia​​​​​​​​​​​​​​?

We sent out RFPs to about five different design firms, but MaxMedia​​​​​​​ stood apart from the rest. They have experience communicating with large-scale corporate clients, so it made sense to hire them.

How much have you invested with them?

We spent over $30,000.

What is the status of this engagement?

We first reached out to them in June 2018. The project was delayed several months, but it’s currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are a couple of different metrics we look at with this project, but what was most important to us was getting the approval of our client’s communications team. In addition to our main contact, there’s a team of 12–14 people that we needed to impress. Thanks to MaxMedia’s contributions, we quickly got the reassurance that we were heading in the right direction. That was followed by approval from many of our client’s executive-level employees.

We’ve received both positive feedback and constructive criticism from the sales and marketing teams that use our deliverables to do their jobs. We’d make immediate adjustments if dictated by client feedback. It’s an ever-evolving engagement.

How did MaxMedia​​​​​​​​​​​​​​ perform from a project management standpoint?

They were incredibly involved in our scheduling. Due to communications problems on our end, we had to delay the project for several months. Luckily, MaxMedia​​​​​​​ was more than willing to adjust their timeline and accommodate our needs. They modified their internal resources in response to the project’s progression and budget.

What did you find most impressive about them?

They’re passionate about their work. I appreciate their willingness to look outside themselves and find suitable solutions. The client gave us a lot of stock images to work with that weren’t hitting the message we wanted to put forward. MaxMedia​​​​​​​ fought with the issue for a long time before admitting that the materials didn’t work. That transparency allowed us to come up with an innovative approach. They went above and beyond our expectations.

Are there any areas they could improve?

Our ability to communicate with each other could be improved. That’s likely a symptom of two small companies trying to serve a giant one by comparison.

Do you have any advice for potential customers?

Approach MaxMedia​​​​​​​ with a passion-project. They have real creative talent on their staff, so not leveraging that would be a waste of money and time. Come to them open-minded, prepared to be challenged, and willing to take risks.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for Marketing Agency

"They moved our website into the modern age."

See More

4.5

Quality: 
5.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. - Oct. 2018
Project summary: 

MaxMedia redesigned a website. The team added features and created a mobile-responsive design to support the larger branding effort.

The Reviewer
 
201-500 Employees
 
Atlanta, Georgia
Markham Butler
Director, Consumer Experience, Moxie
 
Verified
The Review
Feedback summary: 

The design and technical upgrades made the website cutting edge in a competitive industry. The team demonstrated leadership and accountability throughout the partnership. They were communicative and diplomatic as they worked around scheduling conflicts between teams.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of consumer experience at Moxie, a marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MaxMedia​​​​​​​?

We engaged them to redesign our website’s UX and provide consulting.

What were your goals for this project?

We wanted to amplify our value proposition in the marketplace and differentiate our team from the competition. Specifically, we wanted to build brand trust and loyalty in a vertical that had seen year-over-year declines in enrollment. An enhanced website would showcase our team’s new direction and take advantage of modern web and marketing platforms.

SOLUTION

How did you select this vendor?

I worked with JD (Design Director, MaxMedia) at previous agencies. We needed someone who could deliver specific requests and own the workstream with little-to-no oversight. I engaged JD because he had the right experience, maturity, and focus to deliver a superior product.

Describe the project in detail.

MaxMedia​​​​​​​ redesigned the website with an entirely new feature set and platform. They provided branding services and updated our set of metrics.

What was the team composition?

We worked with JD, who coordinated with multiple offices and agencies in the same corporate network. In total, we worked with account leadership, project management, UX, creative, development, content strategy, brand strategy, and intelligence, and QA resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They moved our website into the modern age. The site is not yet launched, but we already have mobile-responsive design and modern web technologies and components in place. Our users expect these advanced features.

How effective was the workflow between your team and theirs?

JD owned the project with minimal oversight. He was extremely effective.

What did you find most impressive about this company?

MaxMedia was committed to the final product and doing the “right thing” for the client. Detail-oriented and communicative, the team handled difficult interactions with diplomatic tact. What’s more, their sound thinking resulted in expert decisions and sophisticated design artifacts.

Are there any areas for improvement?

Scheduling was our only challenge. Occasionally, our clients and internal structure put strict time constraints on our availability. At times, our expectations for short-term deliveries were impractical due to scheduling conflicts with MaxMedia​​​​​​​. However, we resolved that issue each time it arose.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Cannot answer, I did not negotiate the contract.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Presentation Design for Creative Studio

“Their creativity is unique, and they bring new assets to the table that other vendors don’t.”

See More

4.5

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Sept. 2018
Project summary: 

MaxMedia​​​​​​​ completed a PowerPoint deck for a third-party client within a very short turnaround time. They originated 3D designs and added point-of-sale and quick-serve retailer assets.

The Reviewer
 
51-200 Employees
 
Atlanta, Georgia
Alex Gangi
Creative Producer, Studionow
 
Verified
The Review
Feedback summary: 

The presentation deck was a success and generated new opportunities for the client. MaxMedia​​​​​​​ worked late to meet deadlines and delivered everything on time. Their designs were attractive, clear, and easy to read.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a creative producer for Studionow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We had an important PowerPoint deck for a client that needed to be completed in a week. It was a high-level, demanding request, and we needed a creative team to help us.

SOLUTION

What was the scope of their involvement?

Our client and I laid out the PowerPoint slides we wanted, and MaxMedia did design work for us. They took notes and redesigned the slides quickly. The final product was a presentation deck and out-of-home design pitch. They built a deck for the pitch and another for our client to present. The team came up with 3D design layouts, added point-of-sale assets, rebuilt a quick serve retailer into the design space, and did some high-end rendering.

What is the team composition?

I'm not sure how many team members worked for us, but I interacted with both of the owners. They handled my project personally.

How did you come to work with MaxMedia​​​​​​​​​​​​​​?

They joined our network, and we reached out to them and started working together. We typically don’t do many presentation decks, but we'd worked with them in the past.

How much have you invested with them?

We spent $8,000 on the project.

What is the status of this engagement?

We worked together for about nine days in September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work was very high, and the design was beautiful, engaging, and easy to read. Our client was thankful for the decks; the pitch went well and opened new doors for them.

How did MaxMedia​​​​​​​ perform from a project management standpoint?

They had to balance their time with other work but always delivered what I asked for, even if it meant working late. MaxMedia​​​​​​​ hit all their timelines and did a good job.

What did you find most impressive about them?

Their creativity is unique, and they bring new assets to the table that other vendors don’t. The quality was much better than expected.

Are there any areas they could improve?

They could improve their communication and availability. Sometimes, I needed instant feedback and didn’t always have the time to wait on last-minute deliverables. That’s the only place they could improve; otherwise, they work really well as a team.

Do you have any advice for potential customers?

Be upfront about your expectations. Give them exactly what you expect and a solid timeline to stay ahead of schedule.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They hit most of the deadlines, even though there were some scheduling conflicts.
  • 5.0 Cost
    Value / within estimates
    They were affordable.
  • 5.0 Quality
    Service & deliverables
    They delivered above and beyond what I was expecting. A similar deliverable would have taken other vendors a month.
  • 4.0 NPS
    Willing to refer

Video Production for Food and Nutrition Non-Profit

"There's a lot of one on one attention provided by MaxMedia, and I think they're darn near perfect."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2017 - Ongoing
Project summary: 

MaxMedia managed pre- and postproduction for a series of videos created by a food and nutrition non-profit. Project elements included storyboarding, film location management, and script re-writing.

The Reviewer
 
100-500 Employees
 
Atlanta, Georgia
Tammy Reasoner
Director of Cooking Matters, Open Hand Atlanta
 
Verified
The Review
Feedback summary: 

The videos created by MaxMedia have received positive feedback from focus groups and everyday viewers. Fruit and vegetable sales have increased at a farmer’s market highlighted in the films, and general brand awareness for the non-profit has grown as well. Future projects are forthcoming.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of a program called Cooking Matters, which is a part of Open Hand Atlanta. We are a Supplemental Nutrition Assistance Program Education (SNAP-Ed) agency that works with low-income individuals and families on healthy food shopping and cooking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We engaged MaxMedia to come up with creative ideas for videos that we could then shoot and show in different settings where lower income individuals would be able to watch the material.

SOLUTION

What was the scope of their involvement?

MaxMedia helped us make a total of five videos. One is around 10 minutes and was shot in a grocery store while the others are 30-second snapshot videos about a farmer’s market that are shown on the subway system in Atlanta. MaxMedia oversaw the pre­– and postproduction of all the videos, and even rewrote the script for our longer video after we expressed dissatisfaction with it. We really didn’t have any experience with this type of thing, but J+E were great at helping us with storyboarding and dealing with the different personalities on set.

What is the team composition?

We worked with their design director and media director.

How did you come to work with MaxMedia?

They have a long-term partnership with Open Hand, so they came referred from our senior director of development and communications.

What is the status of this engagement?

We have been working with them since February 2017 and have some more video productions coming up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The short videos that we created ended up being run on our subway system and they have definitely grown awareness of our agency's brand and the farmer’s market. Fruit and vegetable sales at the farmer’s market increased this summer, and I get messages and pictures of our work from people saying how excited they are to see the videos on the subway they're riding.

Additionally, the larger product we shot has been shown to two focus groups and the feedback has been extremely positive. As a result we have received approval to show it at Georgia Women, Infants, and Children (WIC) clinics.

How did MaxMedia perform from a project management standpoint?

Very well. They have stayed on deadline and on budget for us, and they really have been miracle workers at times when we found ourselves up against a tight deadline. They make everything work.

What did you find most impressive about them?

Creative and film is not our specialty, nor do we want it to be. It was a very stressful process for us so having a firm like MaxMedia to manage the communications, outcomes, and the expectations in a way that I didn't have to become an expert in the field has been super helpful.

They are very reliable and understand that we're a non-profit with pretty strict expectations as to what the end product should be. They really work with us to meet those expectations and they don’t have an ego when our superiors want something slightly different than what's been proposed. It's just been a pleasant experience and they definitely have saved the day a couple of times on our video shoots. I definitely want to work with them more when I have the chance.

Are there any areas they could improve?

Not so far. They are a small agency but I think there's a benefit to that. I actually think it would be sad if they grew to be huge and we were just one of a million clients that get handed off. There's a lot of one on one attention provided by MaxMedia, and I think they're darn near perfect.

Do you have any advice for potential customers?

Coming in with a project scope, clear expectations, and being as transparent as possible will help them do their best to work and facilitate creating the programming at a faster pace.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design for Broadcast Media Company

"The quality of their work is top-notch. I couldn't ask for anything better."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2016 - Ongoing
Project summary: 

MaxMedia design collateral – pictorials, diagrams, and maps – for the broadcast industry, presenting data transfers across the network.

The Reviewer
 
10,001 + Employees
 
Atlanta, Georgia
Marketing Manager, Broadcast Media Company
 
Verified
The Review
Feedback summary: 

Exceeding all expectations, they deliver creative and unique designs. The final products are visually appealing, impressing external and internal clients. They stay on top of deadlines, responding to emails within hours and implementing changes immediately.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work at a broadcast media company that provides foundational access services, such as internet, metro ethernet, and voice solutions to business customers. I support the carriers – indirect and wholesale groups – and make sure they have the foundational access they need for different collateral pieces, trade shows, and events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We needed a company to help us create collateral, such as images, icons, and a new map, to show what was on our network and how data transferred across the network. 

SOLUTION

What was the scope of their involvement?

I usually reach out to them via phone or email to let them know what exactly I need – presentations or artwork for different trade shows – and they deliver it. So far, we've done 10 projects with them.

What is the team composition? 

We work with JD [Jordan, Design Director, MaxMedia] and Ellie [Jordan, Media Director, MaxMedia].

How did you come to work with them?

It was a referral from one of my co-workers who had worked with them. We looked at the collateral that MaxMedia had created for other companies and liked the quality, so we decided to choose them.

What is the status of this engagement? 

We started working together in December 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our internal team and our external clients are very pleased with the pictorial and the diagram that MaxMedia has created. They took something that was very technical and made it visually appealing. 

How did they perform from a project management standpoint? 

They're very responsive and never missed a deadline. Exceeding my expectations, they reply to my emails within 2–3 hours (with other vendors, it's 24–48 hours). If I request any changes, they implement them promptly.

What did you find most impressive about them?

They think out of the box, creating materials that are better than anything I could think of – even if it's something simple.

Are there any areas they could improve?

No, what they're doing is great.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They stay on schedule and often have to push me.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The quality of their work is top-notch. I couldn't ask for anything better.
  • 5.0 NPS
    Willing to refer

Product Development for Company Incubator

“They were able to go from concept to prototype in five days, which speaks for itself.”

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Nov. 2017
Project summary: 

MaxMedia helped refine a business model through target marketing and user research, and then built a high-fidelity prototype of a web-based application. They also created a packet for internal developers.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
Michele Grant
Founder, Block + Tackle and Post-Office Co-Working
 
Verified
The Review
Feedback summary: 

The prototype successfully secured additional funding, and the resulting end product has garnered hundreds of users. MaxMedia was dedicated and transparent in regards to progress both during and after development. Their meticulous attention to detail and brand awareness were also notable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Block & Tackle.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MaxMedia?

We wanted to prototype an application we were developing, which is the core of our business model for our co-working space. I’d worked with other development companies on app design and builds before, and my biggest complaint was the speed at which it took to get them to market.

SOLUTION

What was the scope of their involvement?

MaxMedia did work for us on a new company that we started called Post-Office Cowork. They helped us refine our business model through user research, as well as through our app’s UX and design.

They have a product called Unicorn Rescue that brings a product from concept to prototype in five days, which intrigued me. We started with user research on the first day, and they worked with us to figure out a target market and then gather a sample of relevant people. They interviewed them about how and where they work, as well as what they were looking for in a co-working space. They delivered a summarized user research analysis at the end of that first day. They organized all of those comments into clusters of similar user needs.

On the second day, we started addressing user needs from a functionality perspective within the app. The next day, they created a high-fidelity design. They sat in front of a screen and designed our app based on all of the user scenarios we’d created in addition to the originally defined functionality. By the next day, we were testing and making live changes to our prototype.

Our board and investors provided feedback and revisions after we showed them our prototype. We were able to engage with MaxMedia again to bring in a second phase of the app’s design. They translated all of that design into a packet for our development team, and then consulted with them to ensure that the design and functionality specs were respected. They were engaged throughout the entire development process.

The app was built for web, but we wanted to make everything scale across mobile and desktop without requiring multiple builds. The app was actually designed for desktop and mobile, but our developer then decided to go in the native app direction, so they ended up becoming iOS and Android apps. After we paid for all of that, we moved back to having it as a desktop app. They used a lot of different tools, including Zeplin and Sketch, which were all really effective.

What is the team composition?

We worked with six people from their team, including a copywriter they’d brought in for us.

How did you come to work with MaxMedia?

I knew JD [Design Director, MaxMedia] when he was at another company. He worked with another company for a while, and we tried to do work with them there, but the principles of that company weren’t great. I checked out his website at that time and saw they were doing Unicorn Rescue, and it happened to coincide with our development cycle.

How much have you invested in them?

We spent $37,000 with them.

What is the status of this engagement?

We began working with them in May 2017, and the work was completed in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to go from concept to prototype in five days, which speaks for itself. The fact that we were able to use the prototype to secure another round of funding is pretty impressive. We have hundreds of users. When I look at the time we saved, that product is the most valuable and also probably the hardest to quantify the value of.

How did MaxMedia perform from a project management standpoint?

I was highly satisfied. They were on site for five days, and we worked directly with them from 8AM until 5PM. After they left, we could see in Slack that they were still talking about the project and working on it all evening. I really appreciated the visibility of everything. There was nothing hidden from us. We didn’t have to have complex client meetings where they presented formal deliverables. Everything was continuously open and transparent, which was refreshing.

What did you find most impressive about them?

Their ability to understand their clients is impressive. I felt like they were reading my mind at times. I also really appreciated JD’s meticulous attention to detail during the design and development processes. Their passion made us better. I also really appreciated their humor because it made for a nice working environment.

They also trained the copywriter to write with our brand’s voice in mind, which I didn’t think was possible.

Are there any areas they could improve?

They’re great. It’s tough to search for their stuff sometimes because of the plus sign in their name.

Do you have any advice for potential customers?

Lean into their process. It’s unique and different, and probably not what a corporate buyer is expecting from an agency. On the first day, I felt frustrated because we were rehashing territory that I thought we’d covered already. I’d been thinking about those questions for two years. However, relaxing into the process validated all of my ideas.

I learned new things, and I got other people’s perspective on things that I’d thought about so much that I couldn’t even see my own blind spots. This is really tough, and although I didn’t enjoy the first day, it was worth it.

5.0
Overall Score Their work speaks for itself. What they’ve done is gorgeous, and the methodology is even more appealing.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We didn’t miss a single deadline.
  • 5.0 Cost
    Value / within estimates
    When I calculate the value and time saved versus a traditional agency’s approach, it really was very cost effective.
  • 5.0 Quality
    Service & deliverables
    They did everything professionally. Their analysis was well summarized, and they paid attention to every pixel.
  • 5.0 NPS
    Willing to refer
    I refer them all the time.