MAXBURST Client Reviews

Reviews

Web design

May 26, 2016

the project

Web Design & Development for Transportation Solutions Firm

"The entire MAXBURST team was great. ... These guys are at the top of their industry, and I would absolutely recommend them to anyone that is serious about building a new website for their business."

Web design

$50,000 to $199,999

2011 - Ongoing

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

2011 - Ongoing

Project summary:

The client hired MAXBURST to build their new WordPress website with an emphasis on making it mobile-friendly, visually appealing, and optimized for search engines.

201-500 Employees

New York Metro Area

Marketing Director, Transervice Corp

Verified

the reviewer

Marketing Director, Transervice Corp

Transportation

201-500 Employees

New York Metro Area

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"The entire MAXBURST team was great. ... These guys are at the top of their industry, and I would absolutely recommend them to anyone that is serious about building a new website for their business."

May 26, 2016

Feedback summary:

MAXBURST delivered an excellent website that performs better than the previous iteration in every metric, including unique site visits, click conversion rate, and display advertising conversion rate. MAXBURST is highly recommended to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Transervice Corp. has been in business for over 40 years providing leading transportation and logistics solutions to Fortune 500 companies worldwide. Our solutions include dedicated contract maintenance, full service truck leasing, 3PL and 4PL logistics, and freight management.

What is your position?

I am the Marketing Director for the New York and Chicago locations.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address with MAXBURST?

The biggest challenge for us was to look cutting edge and current on the web in a business that has not changed much at all in the past 50 years, other than the engines and technology in the trucks we use. We compete against companies like Ryder and Penske, so the need for our company to stand out online is strong. We approached MAXBURST and hired them to give us this unique look online which we have accomplished.

What were your company’s business goals for the project?

We needed a brand new website that would be mobile responsive, which looked visually appealing, and would allow us to position ourselves higher on the search engines. MAXBURST was able to accomplish all of this for us, and continues to be a strategic partner for all our web and marketing related needs.

SOLUTION

Please describe the scope of their involvement in detail.

We primarily needed a new website that would be current with today’s technologies; a website running on the WordPress CMS [content management system] platform, mobile responsive, ranked highly on the search engines across many of our industry key terms, and one that would allow our internal marketing staff to easily log in and make necessary updates. In addition to all of this, one of our main goals was to reduce our bounce rate considerably and convert the traffic we receive into actual leads for our sales staff to follow up on.

How did you come to work with MAXBURST?

We have been working with MAXBURST for over 5 years now on other web and marketing projects, so they were the obvious choice for us moving forward. We did solicit other quotes from competing web design firms, just to compare the level of service and pricing that this type of project demands. For us, MAXBURST had the best portfolio and very competitive pricing, so we were very clear on selecting them.

Could you provide a sense of the size of this initiative in financial terms?

The total expense for the web design and development was $25,000, plus an additional $75,000 for the entire year of website marketing including SEO and Social Media.

What is the status of this engagement?

We launched the new website in January of 2016, and we are now engaged with them in an active SEO and SEM campaign.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

To date, we have seen a tremendous increase from previous years in unique site visitors, display ad conversions, reduced bounce rates, and mobile engagement along with more lead form submissions.

Some baseline numbers that we ran compared to last year this time are:

New site increased unique site visits by over 1,500%
Click conversion rate reached a high of 32%
Display advertising conversion rate increased from 2.25% to 5.83%

How did MAXBURST perform from a project management standpoint?

The entire MAXBURST team was great during this five-month web design and development process. Whenever I needed anything, my project manager, Amanda, was there for me and answered any concerns that I had. These guys are at the top of their industry, and I would absolutely recommend them to anyone that is serious about building a new website for their business.

What distinguishes MAXBURST from other providers?

It definitely helped that we already had a relationship with them before doing this project, but I was tasked with finding and vetting out web firms with talent. MAXBURST went through the process like all the other firms that I had listed as our top choices. At the end, their personal responses along with their strong portfolio, made us choose them for this project, and we are glad we did.

Is there anything MAXBURST could have improved or done differently?

Overall, I must admit the process went very smoothly with them. I suggested a few minor things during the course of the project that would have made it a bit easier for us to review and approve, but they are so small and not worth mentioning here.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

We had a few small delays on our side and on theirs. Normal project issues that I would anticipate coming up for a large scale web project like this.

5.0 Cost

Value / within estimates

We stuck with the original budget even though I know that we added some unanticipated complexity during the midpoint. Even with that, they were still able to stay within our target budget range.

4.5 Quality

Service & deliverables

I do not believe anyone deserves a 5 here because we can always improve our skills.

5.0 NPS

Willing to refer

I wouldn’t hesitate recommending them to anyone of my colleagues looking to do such a project. MAXBURST was and continues to be an absolutely pleasure to work with ... I strongly recommend them.

Web design

Mar 21, 2016

the project

Web Design for Telecom Management Provider

"They've come through with their promises and project plan. Our expectations were set from the beginning, and scope changes (from our side as the client) were handled well."

Web design

Confidential

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Confidential

Project summary:

The client hired MAXBURST to provide a variety of services including web design, web development, and SEO with the goal of better promoting their brand.

51-200 Employees

New York Metro Area

Darren Mass

CEO, MASS Communications

Verified

the reviewer

CEO, MASS Communications

Darren Mass

Telecommunications

51-200 Employees

New York Metro Area

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"They've come through with their promises and project plan. Our expectations were set from the beginning, and scope changes (from our side as the client) were handled well."

Mar 21, 2016

Feedback summary:

MAXBURST’s contributions achieved the client’s goals; the new website improved brand recognition, increased customer awareness, and validated the organization. The client praised MAXBURST for their professionalism, timeliness, and reliability.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

MASS Communications designs, implements, and supports outstanding voice and data networks. We provide the best customer service in the industry. We're based in New York City in the Wall Street area, serving customers ranging from small to medium businesses within the United States and throughout the world. We are an international connectivity provider.

What is your position?

I am the Chief Executive Officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with MAXBURST?

We were in need of a website to promote our brand.

SOLUTION

Please describe the scope of their involvement in greater detail.

MAXBURST delivered an appealing site which explained what we did for our existing and potential clients. Their team has grown along with our company, during which time we've gone through several iterations of our website.

They've also provided search engine optimization and design services, as well as some good pointers on how to attract new business through the Internet.

How did you come to work with MAXBURST?

I knew about their company through past experiences. As with any company, we did our research, checked references, and started our relationship from there. MAXBURST met our needs for project scope, timeline, and cost.

Could you provide a sense of the size of this initiative in financial terms?

The initial website design cost was $20,000.

What is the status of this engagement?

Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The website has helped us achieve better brand recognition. It has helped increase customer awareness of our products and services, and it’s also been helpful in the validation of our organization when discussing new prospects. It has been a great help in establishing our branding and mission values.

What distinguishes MAXBURST from other providers?

They're very professional, they stick to their timelines, and the budget is usually within the right frame, with the exception of our own scope creep. MAXBURST has been very reliable.

Is there anything MAXBURST could have improved or done differently?

They've come through with their promises and project plan. Our expectations were set from the beginning, and scope changes (from our side as the client) were handled well.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

Scope creep has been our main challenge, but this is not their fault.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web design

Mar 17, 2016

the project

Web Design for Educational Organization

"I think that MAXBURST did a great job in structuring the project, and in assigning an account manager and graphics designer to us."

Web design

$50,000 to $199,999

2014 - Ongoing

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

2014 - Ongoing

Project summary:

Over the course of their partnership with the client, MAXBURST provided development services on two website and may provide SEO services in the future.

New York Metro Area

Susan Smith

Public Relations, Western Suffolk BOCES

Verified

the reviewer

Public Relations, Western Suffolk BOCES

Susan Smith

Education

New York Metro Area

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"I think that MAXBURST did a great job in structuring the project, and in assigning an account manager and graphics designer to us."

Mar 17, 2016

Feedback summary:

MAXBURST performed extremely well for the client and delivered websites that achieved their goals. The client praises the agency for their communication and ability to take feedback and grow from it. MAXBURST is highly recommended to others

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Western Suffolk BOCES provides specialized services to 18 school districts. We are best known for our special education programs, as well as our career and technical education. We also offer a variety of other programs, from outdoor and environmental education to demographic studies.

What is your position?

I am in charge of public information.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with MAXBURST?

We needed to redesign two websites for our company, plus a career and technical education program that we run.

SOLUTION

Please describe the scope of their involvement in greater detail.

MAXBURST developed our websites.

They don't provide search engine optimization services to us, but this is on my list of things to do. We're currently still doing work on the main implementation. As a public agency, we have to create requests for proposal for all our contracted services.

How did you come to work with MAXBURST?

We sent out a request for proposal to a number of companies. I considered WordPress to be the best solution for us, but the IT department considered that I should write out a more general RFP. Three vendors responded to it, each of them working with a different platform. Based on my experience and MAXBURST’s presentation, we decided that WordPress was indeed the best solution for our needs.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was around $50,000.

What is the status of this engagement?

We started working with MAXBURST in 2014. We launched one site in November of 2015 and another in February, 2016.

RESULTS & FEEDBACK

How did MAXBURST perform from a project management standpoint?

I think that MAXBURST did a great job in structuring the project, and in assigning an account manager and graphics designer to us. I had a good idea of how I wanted the work to be organized and also knew what the capabilities of WordPress were. They were excellent at listening to us and making good suggestions for things that we either hadn’t thought of, or which would be better than our original plan. They took the time to understand our company, which I give them credit for. We were thus able to come up with a general design scheme which could be replicated throughout the site.

We had weekly, hour-long conversations. This helped me determine what we liked and didn’t like about their approach. By the time our next meeting took place, I knew what I wanted to do with the sites.

Is there anything MAXBURST could have improved or done differently?

No, they did a really good job, and whenever I told them that I didn't like something, MAXBURST worked on it without taking it personally. It was a great team effort.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

The project took longer than initially thought, but some of the delays were due to us. There was a lot of content which had to be re-written.

5.0 Cost

Value / within estimates

I am sure that MAXBURST lost money on this project. The work was much more complex than they bargained for....the ultimate result was much more than a simple redesign. It took a lot of work to get to where they did, but MAXBURST never nickel-and-dimed me.

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web design

Nov 21, 2014

the project

Web Design for Business Solution Company

"The work MAXBURST has done is impeccable. They just really did a great job. It was very convenient and very easy to use."

Web design

$10,000 to $49,999

2011 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2011 - Ongoing

Project summary:

Over the course of their partnership with the client, MAXBURST provided a variety of services including coordination, consulting, design, and security.

11-50 Employees

New York Metro Area

Eric Kuvykin

Founder, Subsidiary of Phantom Fiber Corp.

Verified

the reviewer

Founder, Subsidiary of Phantom Fiber Corp.

Eric Kuvykin

Financial Services

11-50 Employees

New York Metro Area

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The work MAXBURST has done is impeccable. They just really did a great job. It was very convenient and very easy to use."

Nov 21, 2014

Feedback summary:

MAXBURST is an extremely efficient partner for the client and delivers high quality work in a timely manner. The client praises the agency for their value and excellent communication. There were no complaints and MAXBURST is highly recommended to others.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your company.

We are a business solution company. We are a wholly owned subsidiary of Phantom Fiber. We specialize in one-stop solutions for small or mid-size business owners, merchants, nationwide. We power their merchant services, mobile payments. We give them alternative means of following money and working capital. We also help them with all their digital media, such as web development, design, maintenance. We handle their SEO [search engine optimization], their online reputation management, 800 telephone numbers, as well as their traditional printing process. We have been able to consolidate these through a very easy, one-stop dashboard in which the merchant saves time and money.

What is your role and responsibilities?

I’m a co-founder of the original company. After we sold the company to Phantom Fiber, I stayed on in a consultant capacity for three years.

OPPORTUNITY / CHALLENGE

What was your goal for working with MAXBURST?

We had initially gone to MAXBURST to help us with bringing up our own sites and our own technologies, as well as participate in design process.

SOLUTION

Please describe the scope of their work.

They were very instrumental in coordinating and consulting us into how to make all of our systems work together. Integration is something that they were really good with, which was important to us. They’ve done a number of sites for us, and they’ve done extensive consulting and call conferencing pertaining to integration with some very high-end systems and high-end providers for very secure data. Security is key to us, and they were very good with it. They had an understanding.

What was your process for selecting MAXBURST with which to work?

We talked to around 30 different companies, about 50 percent of them in the Northeast, and 50 percent being nationwide. We did speak to four or five overseas, but didn’t seriously consider them because of the difficulties in communication and time zone problems. I did prefer someone in the Northeast. I think MAXBURST is a higher-end development company. They have a clear understanding not only of what is called for today, but they have a good concept of what the future will call for. I may go as far as calling them visionaries.

Most of the companies we interviewed just don’t get it, if you don’t write it out for them. These guys get the business logic, and to me that was very important in making that decision. They actually think through the development process, and they’re honest.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We initially had a budget of $50,000, and we finished up at about $43,000.

RESULTS & FEEDBACK

What were the results of the project?

We started working with them about three years ago. We are continuing to work with them into the future.

Do you have any statistics or metrics to track improvement from the project?

The work MAXBURST has done is impeccable. They just really did a great job. It was very convenient and very easy to use.

Is there anything unique about them that really makes them stand out, compared to other companies?

Pound for pound, they’re relatively cheap, considering that you don’t have to chase them, and then redo the programs. They’re great with communication. You can always get a hold of them, which is a blessing of its own, and they deliver.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

We had 60 or 70 deadlines, and I think we missed one or two.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

These are the first guys I’ve actually recommended to friends.

SEO & PPC

Sep 09, 2014

the project

SEO for Non-profit Research Firm

"We are very happy with their team. Their responsiveness and expertise is demonstrated in their work."

SEO & PPC

Confidential

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Project summary:

MAXBURST provides a variety of services for the client including maintaining their account, making updates, consulting on strategies, and doing search engine optimization.

2-10 Employees

New York Metro Area

Executive Director, Non-Profit

Verified

the reviewer

Executive Director, Non-Profit

Health care & life sciences

2-10 Employees

New York Metro Area

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"We are very happy with their team. Their responsiveness and expertise is demonstrated in their work."

Sep 09, 2014

Feedback summary:

MAXBURST delivers high-quality work for the client that achieves their objectives. Their search engine rankings have improved and they receive more traffic on their website. The agency is praised for their responsiveness and recommended to others.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please give a brief description of your company.

Established in 1998, we are a nonprofit whose mission is to fight certain diseases through research, education, and advocacy.

What is your role at the company?

I am the executive director

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached MAXBURST?

We wanted a local company to work with us on a new CMS [content management system] site, and we needed a firm that could provide us with ongoing support and SEO [search engine optimization] work.

What were your company’s business goals for the project?

We were looking to receive quick results relating to Web expertise and SEO improvement.

SOLUTION

Can you talk about the scope of the project?

MAXBURST maintains our account, makes updates as requested, does regular SEO, and consults on strategies to improve the success of our business goals.

What was your process for selecting MAXBURST with which to work?

We were given the contact information of MAXBURST through a recommendation. This has led to us referring other clients to them as well.

What is the status of the project?

The relationship is ongoing.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

We are very happy with their team. Their responsiveness and expertise is demonstrated in their work. We have also seen an increase in key SEO keyword search and the time visitors spend on our website.

How did MAXBURST perform?

Beautifully. We highly value our relationship with MAXBURST.

When working with them, was there anything unique or special about them compared to other companies with which you may have worked?

I would say that their quick response time and their willingness to go the extra mile are two unique characteristics.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web design

Jul 25, 2014

the project

Web Design for Floor Covering Company

"I like the fact that MAXBURST not only do they listen to what we need, but they're finding solutions to other matters that perhaps I didn't think about."

Web design

$50,000 to $199,999

2013 - Ongoing

4.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

2013 - Ongoing

Project summary:

MAXBURST designed and developed the client’s outdated website with an emphasis on increasing visibility and bringing attention to the client’s underutilized products.

501-1000 Employees

Fort Lee, NJ

Larry Mahurter

VP of Marketing, Couristan

Verified

the reviewer

VP of Marketing, Couristan

Larry Mahurter

Design

501-1000 Employees

Fort Lee, NJ

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"I like the fact that MAXBURST not only do they listen to what we need, but they're finding solutions to other matters that perhaps I didn't think about."

Jul 25, 2014

Feedback summary:

MAXBURST’s contributions achieved their goals and opened doors for the client in terms of marketing. The client praised the agency for their responsiveness and resourcefulness and highly recommends MAXBURST to others.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you provide a brief description of your company?

We are 88-year-old manufacturer and importer of floor covering products that specifies in the contract in the hospitality industry as well as the residential. We concentrate on area rugs, outdoor area rugs, wall to wall carpeting, and contract carpeting. We're approximately 700 employees, worldwide, and family owned.

What is your position?

I'm the vice president of marketing and advertising.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address?

We're trying to increase our visibility online, revamp our websites, which were quite outdated. Also, we wanted to bring attention to our contract and hospitality division which never had any online means of marketing before. The landscape has changed more than the last three or four years, so the need to be online and be digital and have digital marketing was important.

SOLUTION

Could you describe the scope of the project?

We're at the early stages, but they basically created and designed an entire website geared to our residential site. Regarding our contract and hospitality division, which concentrates on portfolios covering our services, and product lines, that site will fit the foundation for what we're going into with the next stages, revamping our residential site.

They also created a small microsite for what we are calling our customary rug division, which is basically a subsection of our residential site right now. Right now, they're concentrating on revamping the look and appearances of our site and really for our contract division starting from scratch. They've completed a brand new website, which we're launching in September [of 2014].

How did you select MAXBURST as your solution partner?

It was a referral from a third-party vendor that we've used in the past for our Web development who no longer could provide us the service that's required. We wanted to stay with a boutique shop, but somebody that had more hands on experience and a slightly larger staff and certainly more experienced in multiple platforms of digital.

Could you provide a sense of the size of this initiative in monetary terms?

On our contract website that we're launching, that was a $40,000 investment. The microsite for our ARP [address resolution protocol] was a $10,000 investment. The residential site, which we're into early development right now, the proposal is approximately $140,000.

When was the project started?

For the contract, it was started a little bit more than a year ago. It was completed in March. Our U.K. office is putting another section into the site and we're waiting for them to complete it to launch.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they've delivered?

Yeah, we have 50 reps out there for the contract division. They were involved from Day 1. For the final scope of the project completed, the feedback has been outstanding so far. They're thrilled with what they've received so far. I personally like it, because the way the site was developed and created, there's room for a few initiatives that we want to cover and have available online to our customers. And it's easy to do with the way that MAXBURST put the whole program together in the backend. From a marketing standpoint, I'm thrilled with the possibilities of what we have out there.

How well has MAXBURST performed as a whole?

Great. One of the reasons that we went with them is they're a boutique shop and they responded to all my needs on a personal basis. I'm dealing with the top people there. I can pick up the phone, call them instantly and I have their attention. The service has been great so far. The design expertise has been great.

When working with MAXBURST, is there anything you'd consider unique or special about their approach or development methodology that distinguishes them from other vendors you've used?

Yes, I like that they're very hands on. Being boutique is something that I looked for. Working with boutique shops is unique because you're getting the top people there. You're getting the responses. I like the fact that MAXBURST not only do they listen to what we need, but they're finding solutions to other matters that perhaps I didn't think about.

Is there any area that they could improve on?

No.

4.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web design

Jul 16, 2014

the project

Web Design for Binoculars Company

"I think they [MAXBURST] were excellent. We’re very happy with them."

Web design

Confidential

May - Nov. 2013

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

May - Nov. 2013

Project summary:

The client partnered with MAXBURST for the redevelopment of their website on a new platform, which included using Joomla for the graphics and backend.

11-50 Employees

New York Metro Area

Marketing Manager, Binoculars Company

Verified

the reviewer

Marketing Manager, Binoculars Company

Plastics

11-50 Employees

New York Metro Area

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"I think they [MAXBURST] were excellent. We’re very happy with them."

Jul 16, 2014

Feedback summary:

The website MAXBURST contributed to was user friendly and easy to update. It received positive feedback from users, especially on its visual appeal. The client praises the agency for their responsiveness and highly recommends MAXBURST to others.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you provide a brief description of your company?

We are a manufacturer of optics such as binoculars, monoculars, telescopes, and optical accessories. We have about 50 employees and we’re located in New York. What makes us unique is probably our wide array of different optical goods and quality and customer service.

What’s your current role and responsibilities?

I’m the marketing and public relations manager.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address before you sought help from MAXBURST?

Our old website platform was outdated and not user friendly for us to update information. We have a very large database and we needed to port over all our information with an existing database. The challenge was we have a lot of videos, we have a lot of photos, and we needed someone to take that information and move it to a new platform where a user like myself can update all our products easily.

SOLUTION

Could you describe the scope of the project?

They redeveloped the entire website on a different platform. They used Joomla for the graphics and the backend. They did everything. We started with the homepage design and then we went through a couple rounds of design and they were helpful in making it exactly what we wanted it to look like. The whole website was done.

What was your process for selecting MAXBURST to work with? How did you find them and why did you pick them?

I Google searched and found them. I interviewed three firms and I liked MAXBURST the best and the pricing was competitive. They had a good vibe, so we went with him.

When was the project started and when was it completed?

We started in May of 2013 and completed in November of 2013.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

We’re very happy with the website that MAXBURST did for us. It has become very user friendly on our end, and we can change information quickly and easily. We get a lot of compliments for the graphics and how the images really pop out. The whole website is much cleaner. The videos are really where they should be now. Everything is just more organized and up to date.

How well do you think they performed?

I think they were excellent. We’re very happy with them. They always answer their emails very promptly. They went above and beyond on many of the things we asked for, and they always delivered. They never said no to anything we wanted. We had a good relationship with them.

Is there anything unique or special about them compared to other companies you’ve worked with in the past?

I would say that MAXBURST is very flexible. I could email them anytime and they’ll just respond right back to me. I think that’s pretty unique. They have a lot of other projects going on, but they still have fantastic customer service.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

MAXBURST

Contact

Web Design, Development and Internet Marketing

headquarters

Focus

Portfolio

Heckscher Museum of Art

TRInternational

Executive Snow Control

NY Tent

Galaxy Freight

Industrial Parts & Electric Motors

Luxury Puppies

Trilogy Lacrosse

The Organic Harvest

Jamaica Bearings Group

Industrial Parts & Electric Motors

Stevens Aerospace

Aerial Titans

SSI Optics

Berdon LLP

Advanced Pavement Group

Manton Cork

Law Office of Usman B. Ahmad, P.C.

Medshadow

Disc Graphics

Sim Com

Excalibur Homes

Darrelle Revis

Tall Order

Swim Tank

UAP Supply

Anna Victoria

Diversified Maintenance

Torchlight Investors

Pizzer

Sonenshine Partners

Belmont Metals

Quimby Equipment Co., Inc.

Remsen Graphics

Airitan Construction

Daria Martine

Boston Business Printing

FotoExchange

Big Daddy’s Restaurant

Morrison's Pastry

Transervice

Planet Payment

MAS

Jeffrey Earnhardt

Couristan

Lark Tattoo

GarageTek

True North Restaurant

LaunchPad Long Island

Design Skull Tees

Reviews

Reviews

the project

Web Design & Development for Transportation Solutions Firm

the reviewer

the review

May 26, 2016

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Web Design for Telecom Management Provider

the reviewer

the review

Mar 21, 2016

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Web Design for Educational Organization