What evidence can you share that demonstrates the impact of the engagement?
They are incredibly holistic in their approach and they really care about all the angles for solving a problem. Just from the beginning, you can tell that you’re working with a company that is going to get it right, and so far they absolutely have.
Once you get down into the design phase, their ability to work through things and turn things around is actually even greater than what we can accomplish ourselves.
How did MaxAudience perform from a project management standpoint?
We have certainly been grateful for their response time. I can email my project manager and get a response within an hour, usually. That kind of responsiveness and care for the customer is definitely something that you notice.
We mainly communicated via phone and email. They have a pretty streamlined system, which makes it really easy to figure out who you're contacting. All of our inquiries and discussions go through our project manager, Ave. Ed, who is in charge of sales, kind of oversees things and if there are any problems, he'll come into the picture. So far, though, we've had no problems whatsoever. It doesn't take multiple emails to figure out who we need to be talking to or what's going on — the answer is always right there.
What did you find most impressive about them?
If I could reiterate anything it would be their excellent communication with the client. It’s most definitely a breath of fresh air from other vendors that I'm working with or used to try to chase down to get an answer out of. When I communicate with MaxAudience, they have the answer to the question I want an answer to and an answer for the question I don't even know I need to ask yet.
They're very proactive in their communication and that means a great deal to us.
Are there any areas they could improve?
It might be helpful if they could offer a little more information or literature to kind of give you a roadmap of the process.
Now that being said, at the same time, I think they don't do that because that might kind of overwhelm a small business. So that's really just a personal preference; I kind of like to see the whole picture right away because I'm impatient.
Advice for potential customers?
Just let them have the chance to talk to you honestly and they're going to tell you all their products, hands down. They’ll walk you through everything from their low initial investment to their constant feedback. We’re truly happy that they are involved with our product at this point.