What evidence can you share that demonstrates the impact of the engagement?
From the accounting standpoint, the best result is that I don't have to worry about it. I trust that everything is being done, and I have a high level of confidence that if there are any issues, they’ll raise them quickly. They developed a good grasp of our business and our clients and the vendor relationships quickly, so they're pretty quick to point out anything unusual. They've gotten a really good feel for our business which has taken a lot of the pressure off of me to be a CFO and Controller.
They’ve provided us great HR guidance and confidence, since we don’t have a dedicated HR person on staff. They’re also giving us good best-practices for small businesses for staff communication. The confidence level we feel always having someone we can call directly to help with questions or challenges is invaluable.
We obviously picked up a lot more traffic and a lot of additional likes from our presence on the web. We didn't really have a presence on social media before, so that too picked up tremendously. I think people are just much more aware - we're a small business, so the goal is always to cast a bigger shadow, and I think we're very successful in doing that. They helped us move ourselves up a couple of pages when people are looking for services similar to ours.
How did MAVENTRI perform from a project management standpoint?
I’m sure we’re one their smaller clients, but the CEO is always there to take my calls. I always feel like I can get access to her on anyone on that team at a moment’s notice. They're very responsive and very helpful with new things that we bring up, and even if they're not completely aware or knowledgeable about a certain thing, they’re able to find resources and get some background on it. They've also been very helpful with other referrals and business in terms of potential partners for us. Communication wise, we do a little bit of everything: we text, we phone call, we email, and we use Slack. There's a lot of different ways for us to have touchpoints. We also do in-person visits.
What did you find most impressive about them?
Because of the level of communication, we don’t feel like any other account, which I think is special. Going with a large company means calling into a large center where people have idea about your specific type of work or your staff. MAVENTRI does a fantastic job of integrating themselves into our business and getting a good feel for your people, the way you operate, and the culture you’ve created. I have a good comfort level with them that has developed into a family-type and personal-rapport that’s deeper than the traditional vendor-client relationship.
Are there any areas they could improve?
They're going to run into the challenge of – as they grow – how do they maintain that rapport and appeal to small businesses like myself? How do they maintain that personal touch as they continue to grow and have success in building their business and their brand?
Any advice for potential customers?
I would challenge anybody that's new and looking for a service provider in this space to really think about what's important and if they value relationships. If they want to develop that rapport with an outsourced solution – so that it's not just a vendor – then they need to dedicate the time to really sharing their business and working closely with MAVENTRI’S team.