Considering the time restraints, how do you think Maven Wave performed?
Beyond expectations, exceeded expectations, and outstanding. I would recommend this company and – I worked directly with the leaders of the company, people that were assigned to our account and our project. I have already recommended them and referred them to other segments within our company. They were tremendous.
When you’re working with them, is there anything that stood out as being unique or special compared to other developers or vendors that you’ve worked with?
They have an outstanding communication approach. They’ve got a knack for savvy explanations of highly complex, critical tasks. I am dealing with customers and sales managers from five different geographies whose English is their second language, and never once did they have any issues understanding, like translating what Maven Wave was trying to explain to them.
Looking back on the project, is there anything that you would do differently a second time around, or think they can improve upon?
You know, I prepared for that question because I assumed that it might come up. Honestly, I don’t know if we were a special case because we had a critical task. I don’t know if this team of four superstars would be assigned to any other customer. It felt like we were granted extra special treatment. My question would be: if one of my other business partners approached them with a similar situation, would they get that same kind of expertise from this topnotch team? But I mean, even the handoff, one of our critical project managers was going on vacation, I was traveling on business overseas, those handoffs were as seamless as it could be. I’m assuming it was perfect all the way around. We didn’t miss a beat. We did have to overcome time zone challenges; the fact that people weren’t where they were supposed to be sometimes. Then again, we also brought in a third party to help us in support. But even at its worst, it was still a positive experience. I can’t think of anything that I would improve other than really giving them the amount of time that they really require to migrate a small group like this.