What evidence can you share that demonstrates the impact of the engagement?
We are seeing efficiency in usage of the maps, so much so that we may have a lot of usage left over. We have a call set up in the near future to talk about strategies for how to use the surplus. They will be advising us on testing our sites to obtain a better guest experience as they search destinations.
How did Maven perform from a project management standpoint?
They do very well. We had lots of conversations in the first and second quarter regarding moving over. We never had difficulty getting in touch with Marc [Principal, Maven Wave Partners] or Shel or any of the team to make sure everything was done and the contracts were moving along.
They’ve been very responsive. We’re happy with their consultative style and the way they stay in touch. They consistently advise us, provide reporting, and keep track of our level of usage. They provide creative solutions for improving how our sites use Google Maps.
What did you find most impressive about them?
What I liked the most about Maven compared to Accenture is the wealth of knowledge throughout their organization. Everyone I’ve talked to is very knowledgeable—it’s almost like talking to Google directly. I have confidence that I can get things done through them. I can get the answers I need without a confusing discussion about what Google is and how it functions.
Their responsiveness is commendable. I’ve never had to escalate anything. I receive answers quickly, and if we have a troubleshooting issue, they resolve it immediately.
Are there any areas they could improve?
I can’t think of anything. Some people might like meetings or a quarterly review, but I don’t think this type of project necessitates that. We have a peak season, after which it’s good to reflect on what we’ve done, what we can do better, and what we are going to do with our leftover calls. Shel and Marc come to the table and give us suggestions. I don’t know what I would change about our process.