Phone Systems | Data Infrastructure | Connectivity

With over three decades of experience, Matrix Networks has developed a proven method for discovering, testing, deploying & supporting technology solutions that our clients depend on. Our close-knit team is passionate about delivering technology solutions that are innovative and simplify IT projects & long-term support.

Whether your goal is improving Enterprise Communications, Internet Connectivity, Meraki Network Infrastructure, or finding the best ShoreTel Support partner, rest assured you are aligning with an experienced partner with a proven track record of success. After all, our success is yours! 

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1984
Show all +
Portland, OR
headquarters
  • 4243 SE International Way, Suite C
    Portland, OR 97222
    United States

Focus

Service lines
  • Productivity, Collaboration & UC Consulting and SI
  • IT Strategy Consulting
  • Cloud Consulting & SI
Client focus
  • Midmarket ($10M - $1B)
  • Small Business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Arts, entertainment & music
  • Consumer products & services
  • Financial services

Portfolio

Key clients: 
Portland Trail Blazers, Dr. Martens, Leatherman Tools, Powell's Books
Managed Cloud-based Phone System Image

Managed Cloud-based Phone System

At our client's request Matrix Networks developed an in-house managed and maintained Cloud Phone System that is a fit for businesses of all sizes. mTALK is a modern solution for office phones without the stress of big vendor mismanagement, providing a boutique experience at an affordable cost.

With mTALK as your business phone solution, you are always our most valuable client. 

Managed Network Infrastructure Image

Managed Network Infrastructure

Because hiring and managing a team of Network Administrators is no easy task (onboarding, training, sick time, vacation, etc.) With Matrix Networks managing your network, you have an entire team of professionals overseeing your mission critical infrastructure from WAN/LAN, WiFi, connectivity, and communications systems without the hassle of internal personnel.

Managed Connectivity as a Service Image

Managed Connectivity as a Service

At the request of our clients, Matrix Networks developed MCaaS, a platform that provides a single partner for the management and support related to every aspect of business connectivity. From carrier-agnostic circuit sourcing to built in company-wide redundancy, 24/7 support/monitoring, and consolidated billing - MCaaS has simplified the way our clients experience connectivity, allowing them to focus on what matters. Their

business!
Cisco Meraki Data Infrastructure Image

Cisco Meraki Data Infrastructure

The term fullstack refers to having network equipment that are all easily managed together, supply analytics, and telemetry data that creates a fuller picture of the network. Meraki was the first to bring the notion of "fullstack" to market, so when you combine Meraki MS, MR, and MX appliances together under Meraki's cloud-based management platform, you have a Meraki Fullstack. Matrix Networks is taking the

notion one step further...
ShoreTel Support Image

ShoreTel Support

Matrix Networks is dedicated to delivering the best ShoreTel support experience possible. Matrix Networks' team of close-knit Pro-Techs and Account Executives is here to support your ShoreTel system, whether you have one location or branch offices around the globe.

RingCentral Preferred Partner Image

RingCentral Preferred Partner

Only 15 vendors on the planet were selected to be a part of RingCentral's Prefered Partner Program! What makes Matrix Networks worthy of such an honor? Learn how partnering with Matrix Networks for your RingCentral deployment is a cut above the average experience.

Reviews

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Migration of Phone Systems for Professional Basketball Team

"They’re a team that works beside me to get the company where it needs to be."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2014 - Ongoing
Project summary: 

Matrix Networks helps support the telecommunications efforts of a professional hockey team. The team handled the phone system migration to SureTel and remains on board for maintenance.

The Reviewer
 
201-500 Employees
 
Portland, Oregon
Lou Pallotta
Telecommunications Manager, Portland Trail Blazers
 
Verified
The Review
Feedback summary: 

Matrix Networks’ contributions to the project have been extremely impactful. A responsive, available team, they’ve integrated well with the internal team, and they offer an impressive amount of technical knowledge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the telecommunications manager for the Portland Trail Blazers. I handle all infrastructure, wireless systems, antenna system, and cellular components of our 1,000-line phone system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Networks?

We were looking to migrate our phone system to SureTel.

SOLUTION

What was the scope of their involvement?

Matrix Networks did the phone migration in three phases, starting with the contact center, then office phones, and finally, analog phones.

They’re also helping with the interface of the contact center, as well as helping us move to a Cloud-based contact center, which encompasses all the departments of the company. The team provides ongoing support for any issues that arise in the system.

What is the team composition?

I interact with several people, including JP (Business Technology Integrator), my main contact, and Kyle (President), my go-to for technology. Beyond them, I work with Jason, Anson (Technician), Jon (Systems Admin), and Jeremy (CTO). 

How did you come to work with Matrix Networks?

I knew of them, and found they were structured in a way that was best to achieve our goals. We especially appreciate that they offer 24/7 on-site support.

How much have you invested with them?

We’ve spent $400,000.

What is the status of this engagement?

We began working together around January 2014, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Matrix Networks has done a great job. They’re always ready to step up whenever we reach out to them. They’ve been an integral part of the overhaul of the contact center. It’s very important that I talk to the same people, and they understand the system and our needs without needing extensive explanations. 

How did Matrix Networks perform from a project management standpoint?

They are available and responsive. Matrix Networks monitors the system continuously, notifying us of any issues that arise. There is a basic service number I can call, as well as direct numbers to my contacts.

What did you find most impressive about them?

I don’t feel like they’re a hired vendor, but rather an extension of myself. They’re a team that works beside me to get the company where it needs to be. Jon is one of the smartest people I know regarding telephony.

Are there any areas they could improve?

No, they meet our needs completely.

Do you have any advice for potential customers?

Matrix Networks is a smaller company that provides a personal relationship and works alongside you.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer