What evidence can you share that demonstrates the impact of the engagement?
The site just launched, so in terms of recouping investment, the jury is still out on that, and we will have to see. It was an intense project. It took time, but basically, we now have a very nimble and fast site. It is thorough, and it can be built on, and we can expand on it. We structured the site in a way that we could continue to make it better.
In terms of navigation, clarity, pictures, speed, serviceability, and the site not going down, in addition to the nagging problems that I consistently had previously, and promptness, they are getting it done.
A couple of weeks ago, our server was getting pinged, and it was almost to the point it was about to crash. We were getting such an overload, which we had not seen in an amazing amount of time. There were many bots, and we found out the country of origin before it happened, and we were able to keep them from crashing the website. With my old company, that wasn’t the case. We were always reacting.
The website could go down, and we could be down for a couple of minutes or hours, and we had to put in a ticket to restore the website the way it was before, and that always took time. Matchbox Design Group has another version of the website, which is a staging site where they can work on and test it before we go live with that change or that problem. They could do all the work on the staging site, and it is incorporated into the cost, but I think it has been a fantastic value.
They were able to project that information to me in an understandable way, so my business wasn’t interrupted.
How did Matchbox Design Group perform from a project management standpoint?
They have been fantastic. For everything you do, they have a project manager. That project manager relays that information to the team member that would be in charge of that particular project. We have a good communications system that we communicate through, which forwards the information back and forth in real-time. It also gives us historical information.
In terms of communication, they have a really good communication system for all the projects and it can be delegated to multiple team members or just one, and we have a system that we communicate through and we know when these projects are completed and who is responsible for those projects. Even if there is a problem, it is done in the very same manner. You can put in a ticket for something to be changed, repaired, or anything like that. On the site, that was always a nuisance. If we were to ever have problems with the future site, I know I can count on them.
What did you find most impressive about them?
Their professionalism and their ability to communicate and to ask the right questions and look for answers that match what it is we are trying to do. It is always about making sure it is our vision coming to life, and then if there is something that doesn’t work well with what it is they do, they are able to say there might be a better way to do that and give suggestions.
Communication was always good, and the detail and thoroughness are really unlike anything that I have dealt with even in other aspects of the business.
Are there any areas they could improve?
Not off the top of my head. Communication is always open with them. What I’ve learned about the fees in this industry is that cheap doesn’t always get you what you need.
If you want good service, sometimes you have to pay for that. I do think they fulfill that without any doubt at all.
Do you have any advice for potential customers?
I would interview other companies and I would interview Matchbox Design Group. Once you talk to other companies and then talk to these guys and gals, you will see they are a fantastic team of people. I think when you sit down with them, they know how to bring your vision to life.
If you don’t have a vision, they can help you create that vision. Sometimes people don’t know exactly what they want, or they know what they want but don’t know how to get it. Matchbox Design Group has the experience, the team, and the know-how to get that done. Everything up to this point that I have asked for, they have been able to do.