Mastroke

BACKGROUND

Please describe your company and position.

I am the Owner of Greek Flavours

Describe what your company does in a single sentence.

Retail e-commerce of food and drink

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Shopify platform update

SOLUTION

How did you find Mastroke?

Shopify Expert marketplace

Why did you select Mastroke over others?

• High ratings
• Good value for cost

How many teammates from Mastroke were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed an update to the last version of our Shopify frontend based on Dawn Theme. The areas impacted were:

• homepage
• collections
• product pages
• blog
• static pages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to check the updates during the project through the staging area in Shopify.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rubi (our assigned PM) has always been available for every inquiry, always ready to make the extra-step for the good of the project. The project has been delivered on time and we have been able to confirm the planning during the project development.

What was your primary form of communication with Mastroke?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team assigned to us stood out for their professionalism, knowledge of the Shopify environment and respect for deadlines.

Are there any areas for improvement or something Mastroke could have done differently?

I would have liked better alignment in the final golive phase. Since this is a website that was already live and generating revenue every day, the migration to the new version of the theme is a little more delicate than a site that goes live for the first time.

BACKGROUND

Please describe your company and position.

I am the Owner of Naari Inc.

Describe what your company does in a single sentence.

We are selling woman's clothing online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Getting reach to many Audience

SOLUTION

How did you find Mastroke?

Online Search

Why did you select Mastroke over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Mastroke were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Fully functional, responsive e-commerce website.
• Comprehensive branding and visual content.
• We are engaging written content for products and blogs.
• Strategic social media and digital ad campaigns.
• Regular performance reports and ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Initial sales target met within the first 3 months.
• Conversion rate (visitors to buyers).
• Average order value.
• Monthly revenue growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was efficient and well-coordinated, with deliverables consistently met on time. The team maintained clear and proactive communication, promptly addressing our needs and feedback. They demonstrated flexibility and responsiveness, ensuring that any issues or adjustments were handled swiftly to keep the project on track.

What was your primary form of communication with Mastroke?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about the company was their holistic approach to project management, seamlessly integrating web development, content creation, and digital marketing into a cohesive strategy. Their commitment to understanding our brand and target audience resulted in a tailored solution that exceeded our expectations. Additionally, their proactive communication and quick responsiveness set them apart, ensuring a smooth and successful collaboration.

Are there any areas for improvement or something Mastroke could have done differently?

While the overall experience was positive, an area for improvement could be providing more detailed progress reports and updates at each project milestone. This would enhance transparency and keep stakeholders better informed. Additionally, offering more in-depth training on the CMS post-launch could help ensure that the client team is fully equipped to manage the website independently.

BACKGROUND

Please describe your company and position.

I am the Sole Proprietor of Annabel's Jewelry

Describe what your company does in a single sentence.

Jewelry, Rocks, & Fossils sold on the internet

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Web Design
• Marketing
• Continued Support

SOLUTION

How did you find Mastroke?

Shopify Expert

Why did you select Mastroke over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from Mastroke were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In the beginning, I hired CED Commerce to re-design my website.  They have done this twice.  Mastroke handles my marketing for Google, Facebook and Instagram.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team continues to assist me with further questions and requests.  They have performed two audits with suggestions on how I can improve my website.  They are friendly, competent, and easy to reach.  It is a pleasure to work with them and I will continue to do so.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were excellent.  All projects were timely.  They continue to respond to my needs, and I am more than satisfied with their work.

What was your primary form of communication with Mastroke?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are in India and all of them speak English well.  It is a pleasure to work with them and the company handles many different aspects for businesess.

Are there any areas for improvement or something Mastroke could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Carter Allen

Describe what your company does in a single sentence.

My Company sells goods through Ecommerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Complete Website Makeover

SOLUTION

How did you find Mastroke?

Shopify

Why did you select Mastroke over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from Mastroke were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vaishali and Priyanshi redesigned my Ecommerce website and made sure that it functioned well and that all the Policies, Terms, and Conditions were updated for my business. The site turned out better than I could have imagined.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The newly designed site represents my brand and vision for the company much more clearly now.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very patient and listened to everything I asked them to do. They made sure I was happy with the work and even provided technical support when I had an issue with my business email address. 

What was your primary form of communication with Mastroke?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found their ability to understand my vision for the site impressive.

Are there any areas for improvement or something Mastroke could have done differently?

The process took longer than expected but I didn't mind.

BACKGROUND

Please describe your company and position.

I am the Owner of HeavyMetalFX

Describe what your company does in a single sentence.

Online Guitar and Bass Gear Store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Improve website ascetics
• Improrve website speed

SOLUTION

How did you find Mastroke?

Shopify

Why did you select Mastroke over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Navigation menu is now optimized by making navigation menu bigger than the notification bar or content menu, Highlighting navigation menu from rest of the page, Adding collections directly in the navigation bar, rather than drop down menu in shop by category or shop by brands. & adding Contact & about us menu should in the header menu.

• Breadcrumb is now added as a secondary navigation aid that shows users where they are on the website, which improves the overall site navigation for a user.
• Chatbot/ messenger is added. to resolve customer service issues and provide with customer support instantly, improving the shopping experience of a customer and building brand loyalty.
• Footer is now optimized with the contact information, business location, many important policy links. Footer is a relevant source of navigating the site and connecting with the business so it needs to be optimized.
• About us page is added for Anyone visiting your site for the first time will want to discover more about the company and will head to the About page to learn more.
• The contact page is now optimized with inquiry form as it helps site visitors to easily connect with you & increase number of leads by collecting emails.
• FAQ page is added to fulfill the purpose to answer all the common questions related to your company, product, or service upfront on the site so that lack of information should not delay any conversion.
• Billing terms & conditions page is added for online store rules that your customers must follow while using your services, 
• Secure checkout page is also added that will inform user that all their personal information is safe with you and will not be shared with anyone. 
• Product related trust badges are added such as original product, quality checked product to instill trust within your customers.
• Delivery timeline is added with every product gives an idea to the customer when she will receive the product. If any user wants a product early, she/ he will purchase the product that can be delivered on his required time.
• Added status of your product inventory on the website itself such as In stock, Low Stock or Out of Stock.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site looks great.  The site loads faster.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything promised.  The team was very pleasant to work with.

What was your primary form of communication with Mastroke?

Email or Messaging App

What did you find most impressive or unique about this company?

Their speed and professionalism.  

Are there any areas for improvement or something Mastroke could have done differently?

I am happy with all they did for my site.

BACKGROUND

Please describe your company and position.

 I am the Owner of a Cycling Apparel Retailer

Describe what your company does in a single sentence.

Sells Cyclling Apparel and accessories

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• SEO
• Google Ads

SOLUTION

How did you find Mastroke?

Online Search

Why did you select Mastroke over others?

Pricing fit our budget

How many teammates from Mastroke were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Google Ads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ROAS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are quick to respond

What was your primary form of communication with Mastroke?

Email or Messaging App

What did you find most impressive or unique about this company?

We were pleased with their price and quality of work.

Are there any areas for improvement or something Mastroke could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Manager of a retail company 

Describe what your company does in a single sentence.

Online retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Digital Marketing management

SOLUTION

How did you find Mastroke?

Online Search

Why did you select Mastroke over others?

• High ratings
• Pricing fit our budget

How many teammates from Mastroke were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing management on our digital marketing including Social media marketing and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Still waiting to the the results

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They normally come back within a couple of hours for our needs.

What was your primary form of communication with Mastroke?

Email or Messaging App

What did you find most impressive or unique about this company?

They act fast and stick with the schedule.

Are there any areas for improvement or something Mastroke could have done differently?

Pay a bit more attention to the details

BACKGROUND

Please describe your company and position.

I am the Owner of Sunshine Caps Co

Describe what your company does in a single sentence.

Surgical scrub caps that will brighten your day!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Google Ads
• SEO

SOLUTION

How did you find Mastroke?

• Shopify

Why did you select Mastroke over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Mastroke were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Goole Ads management, website SEO, SMO and SMM. I hired them for SEO 1+ yrs ago and then added Google Ad management and social media marketing now too. I had previously worked with a different marketing company and had a terrible experience, so I had a hard time trusting anyone at first but they have been very patient each step of the way and proven themselves with great results. I am very grateful for all the work they have done to help my business grow

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in sales and traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Mastroke?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Very good at what they do.
• Good communication and proof in reports

Are there any areas for improvement or something Mastroke could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the CEO of MFI Medical

Describe what your company does in a single sentence.

Distribution of medical items.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Website Optimization
• Website Speed Enhancement
• Website Features
• Organic SEO

SOLUTION

How did you find Mastroke?

Shopify Vendor Marketplace

Why did you select Mastroke over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Mastroke were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website speed optimization
• releases fixes to our current features and add new features to our website
• organic SEO improvements
• Klaviyo email marketing improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in website traffic
• search engine placement
• revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are great at responding promptly and addressing all concerns.

What was your primary form of communication with Mastroke?

Email or Messaging App

What did you find most impressive or unique about this company?

They have a great team that cares about delivering the best work for your project.

Are there any areas for improvement or something Mastroke could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CTO of Natural Label SAS - PoderMax

Describe what your company does in a single sentence.

We are an ecommerce of adult entertainment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mastroke to accomplish?

• Technical review of the website
• Improve organic positioning

SOLUTION

How did you find Mastroke?

Online Search

Why did you select Mastroke over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Mastroke were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The approach was to perform a general analysis of the web and the points that should be improved, for this was delivered a very complete report on the web. From the report they detailed the activities and objectives per month, which was almost a SEO approach was done from an excel with the points to be corrected. And every 15 days they made us delivery of the improvement and the objectives achieved so far.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the realization of the service great objectives were reached, among them a recovery of more than 20% of the site healt, a very high improvement of the value content and everything related to <H> tags, meta titles and meta descriptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is a very professional staff with a great sense of belonging, very proactive. Their compliance is very good to all objectives.

What was your primary form of communication with Mastroke?

Virtual Meeting

What did you find most impressive or unique about this company?

We had a big challenge and that is the language, we are Colombian and also the market segment that we handle, which is adult entertainment. We found it excellent that they were able to adapt quickly to meet our objectives.

Are there any areas for improvement or something Mastroke could have done differently?

We found the work to be impeccable