MasterJira

Technologies and trends such as cloud computing, mobility and big data are enabling IT organizations to provide and support services faster. At the same time, information technology users expect an experience similar to that of the end consumer to interact with popular applications. On top of that, many service desk tools are difficult to deploy, configure, and maintain, and traditional IT organizations are often perceived as insensitive, slow, and cumbersome. This inevitably leads to painful and expensive service center projects, unmet business expectations, increased compliance and security risks.