Could you describe the rationale behind selecting Salesforce as your preferred solution?
We are focusing on data integration and unfortunately my team did not have significant experience with Salesforce.com. We are utilizing Salesforce.com for a number of tasks. One is for customized integration/application with Visualforce, Spade, AppExchange, etc. These were the areas where we required outside expertise. Investing in them was a good decision. We were heavily dependent on their knowledge at the time, because they have significant expertise in our areas of interest. We have worked with a couple of other folks. However, we found MassMailer to have superior quality and value. They were willing to spend extra hours with us and, most importantly, they are helping us finish the process successfully. They were not only committed to us, but to our customers as well. That is why we chose them.
Apart from that, obviously, the cost is another reason. The cost is pretty good. It was not very expensive. Beyond the cost, it’s all about how we are able to win customers successfully. MassMailer helped us with that, even if something goes off-track, they made sure they put the right people, and brought it up to speed. That is a big plus when it comes to working with MassMailer.
We also have a mutually beneficial working relationship. My team and I have worked with the MassMailer team onsite in Bangalore, India, for upwards of two years. That is not the norm. They consistently take the initiative and reach out in order to update us on our project, which is pleasantly surprising. Their work is no longer exclusive to Saleforce.com, either. Their work has moved into other areas, too. Cloud products and applications are emerging so rapidly that it becomes difficult to keep pace. In order to remain competitive, you need many experienced hands. They provide us with the right people, resources, and attitudes to meet our business objectives.
Did they do all the design, development, and support? Or, did you in-house some of it?
They did everything. The entire process is essentially in their hands. They are fully responsible for the design, development, support, and implementation of the solution.
What technologies were used? What kind of programming languages, servers, databases, or other platforms?
As for the operating systems: Windows, Linux, and Unix – these are the basics. Oracle and MS SQL were the databases involved. We also utilize Salesforce.com programming notes using the Force.com platform. We also use them for application knowledge as well, because programming is just one part of it. Overall, they possess a wide array of technical knowledge that we have been able to tap into, which has been extremely beneficial.
How recently was the project finished?
The first component is ongoing. The second component is a joint project, which is also ongoing. Nevertheless, they have probably completed 15- 20 components for us at this point. There are numerous MassMailer projects, making it difficult to count them all. As an estimate, however, I would say they have successfully completed 20 projects, with 10-12 still in progress. The majority of the projects are not large in scale. Some of the projects range from 2-3 months. A fraction of them could take an entire year, but even those are divided in order to make them more manageable.