MassLight

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder and CEO of Pacify. We're a telehealth platform that works primarily in maternal and child health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MassLight?

We have a fairly complicated backend that we use to securely manage our health data. We also have iOS and Android apps for our consumers as well as our provider teams that are fielding calls from those consumers. As soon as we founded our company, we realized that we needed a vendor to help us with our technology needs.

SOLUTION

What was the scope of their involvement?

They handled the entire process from developing our platform to deploying and maintenaning it. They were also involved in the early design and wireframing and they were extremely proficient at every stage.

What is the team composition?

We work directly with their CEO Daniel, a lead programmer, and other members of their team.

How did you come to work with MassLight?

We met Daniel at a conference and he immediately understood what we were trying to accomplish.

What is the status of this engagement?

We started working with them in May 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a dramatic improvement in the functionality of our core technology. Before engaging MassLight, the MVP of our technology had about 90% success rate on connecting calls, which is the core of what we do. Once MassLight redesigned our technology from ground up, that number went up to 99%. They do a very high-quality work and we haven't missed a single SLA (Service Level Agreement) because of their support.

How did MassLight perform from a project management standpoint?

We've never had any issues over the course of our relationship. They've met every deadline and every goal. We use Github to track the project.

What did you find most impressive about them?

They're dedicated to doing things the right way without cutting corners. They do that even when it doesn't optimize their profit in the short run because it might require them to spend more time on a project. Also, they're very responsive. If we have any bugs, they address them within minutes–not within hours or days.

Are there any areas they could improve?

They focus on the coding and the skills that go into the backend development, but the creative side of things has never been their focus. In our case, it worked out very well because we have an in-house design team. But in order to cater to more clients, they could focus a bit more on the UX/UI side of things.

Do you have any advice for potential customers?

Treat them like a partner rather than a contractor. The more you involve them in your strategy and mission, the better the relationship will be.