Simplifying Solutions

Maruti Techlabs is a team of young, highly skilled, and highly motivated professionals with the aim of using their diverse and extensive experience in the IT industry to help businesses solve IT-related problems. Maruti Techlabs specializes in Bot Development, Web and Mobile development, Big Data Analysis, IT Strategy & Consulting, Process Automation, and Twilio integration. We are also a Consulting Partner of Amazon Web Services (AWS).

Our clients’ business needs are our highest priority even as we strive for innovation in software development.

We believe that the best business comes from long-term relationships, and it’s why we strive to build a long-term friendship with our customers. Our love for delivering great products is deep-rooted and it’s what drives us to take each assignment with a fresh perspective and great commitment.

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
Ahmedabad, India
headquarters
  • Regency Plaza #302, AnandNagar Cross Road
    Ahmedabad, GJ 380015
    India

Portfolio

Key clients: 

Zuru, Hayward Baker, BlueRISC

Reviews

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Chatbot Dev for Real Estate Firm

"Their passion and willingness to collaborate were outstanding." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Mar. 2019
Project summary: 

Maruti Techlabs developed a chatbot and integrated it into an email notification system. The bot shares information about client properties and prepares visitors for the next stage of the sales process.

The Reviewer
 
501-1,000 Employees
 
Kolkata, India
Sibasish Guha
Digital Marketing Manager, Srijan Realty
 
Verified
The Review
Feedback summary: 

Qualified leads have started to flow in thanks to Maruti Techlabs fast development. With a tight deadline to augment a social media campaign, Techlabs communicated frequently and immersed themselves in brainstorming. Their transparency and deliverable previews are highlights of their engagements.

BACKGROUND

Please describe your company and your position there.

I’m the digital marketing manager at Srijan Realty.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We hired them to build an interactive chatbot that could probe visitors on our website and offer information on different properties we’d developed, as well as those under construction.

What were your goals for this project?

We set out to complement our digital marketing strategy and drive ROI in the form of sales-ready leads. The chatbot would answer FAQs and lead visitors further down the sales funnel. This, in turn, would give our team qualified leads ready to move to a new stage.

SOLUTION

How did you select this vendor?

Someone in our network referred us to Maruti Techlabs. We found them to be the best fit relative to the myriad other vendors we were evaluating.

Describe the project and the services they provided in detail.

The built our chatbot using a proprietary chatbot development platform. We gave them an overview of the type of conversation we wanted the chatbot to have with the visitors. Maruti built the bot in less than 10 days, covering over 20 of our different properties and their details.

They integrated it with our email so whenever a lead is generated we receive a notification with the chatbot transcript embedded. There were several additional integrations with a series of microsites, as opposed to one main website, which helps us drive leads from multiple sources.

What was the team composition?

We worked a tech lead, a backend developer, a frontend developer, and an account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Maruti Techlabs built a fully functional chatbot in a very short timeframe to accommodate our social media campaigns. We’re now starting to see an influx of pre-qualified leads for our sales team to contact.

How was project management arranged and how effective was it?

They were convenient, fast, and affordable. We had phone calls every other day with our account manager to update us on the project’s progress and preview upcoming deliverables. Maruti Techlabs was thoroughly engaged and as invested in this project as we were.

What did you find most impressive about this company?

Maruti Techlabs’ in-depth development approach and focus on delivering our requirements were impressive. They worked less as vendors and more as partners, brainstorming ideas and swiftly executing them. Their passion and willingness to collaborate were outstanding. We look forward to working closely with them in the future to further improve our chatbot capabilities.

Are there any areas for improvement?

We’ve already suggested several additional features that they’re working on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service Chatbot Dev for Tour Agency

"I was impressed with how quickly they executed."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Dec. 2018 - Jan. 2019
Project summary: 

Maruti Techlabs designed, developed, and implemented a chatbot for a tour website.

The Reviewer
 
11-50 Employees
 
India
Ranju Joseph
Director, Tour Agency
 
Verified
The Review
Feedback summary: 

The functional chatbot has generated more sales leads. Maruti Techlabs delivered quickly and their customer service earned positive feedback. Other team skills include communication and project management.

BACKGROUND

Please describe your company and your position there.

We are a tour operating company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We needed them to develop a chatbot.

What were your goals for this project?

We wanted the chatbot to engage visitors to our website and understand their requirements.

SOLUTION

How did you select this vendor?

We conducted an online search and then talked with them over the phone.

Describe the project and the services they provided in detail.

They developed, designed, and implemented a chatbot.

What was the team composition?

I worked with a contact on their team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The chatbot has helped us to generate more leads.

How was project management arranged and how effective was it?

My contact did a great job of keeping me updated on the project.

What did you find most impressive about this company?

I was impressed with how quickly they executed, as well as their effort in following up after delivery.

Are there any areas for improvement?

No, we’re completely satisfied.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Chatbot Implementation for Musician Website

“Maruti Techlabs was willing to do the seemingly impossible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2017 - Jan. 2018
Project summary: 

Maruti Techlabs designed and developed a proprietary chatbot framework. The easily modifiable chat sheet simulates conversations with users. They implemented it on the site to assist with the purchase process.

 

The Reviewer
 
1-10 Employees
 
Bengaluru, India
Ajit Padmanabh
Artist and Musician, World Void Web
 
Verified
The Review
Feedback summary: 

Maruti Techlabs worked diligently to rapidly deliver the final product. Within just weeks, they had a finished chatbot ready to deploy. They took the initiative to send frequent updates and kept the workflow organized. Enthusiastic and committed, they were eager to secure client satisfaction.

 

BACKGROUND

Please describe your company and your position there.

As an independent musician, I wanted to leverage the latest technology to reach out to a broader audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

I hired Maruti Techlabs to implement a chatbot on my website, worldvoidweb.com.

What were your goals for this project?

I wanted to enable site visitors to buy albums from their favorite links by interacting with a chatbot.

SOLUTION

How did you select this vendor?

I found Maruti Techlabs on Google and chose them based on a good first impression.

Can you go into detail about the services they provided and the scope of the project?

Maruti Techlabs designed, developed, and implemented their proprietary chatbot framework with a simple-to-use chat sheet to simulate the conversations. The technology delivery was easy to understand and manage.

What was the team composition?

The team included a tech lead and an implementor.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Maruti Techlabs offered excellent delivery speed. Their preliminary chatbot without the NLP constructs was ready and deployed within weeks. I am looking forward to NLP implementation as promised by their team.

How was project management arranged and how effective was it?

Project management was simple and effective. Most importantly, they proactively provided updates regularly.

What did you find most impressive about this company?

Maruti Techlabs was willing to do the seemingly impossible. The team demonstrated an eagerness to perform and deliver. They were committed to exciting the client.

Are there any areas where they can improve?

For some reason, it took close to eight months to receive an initial response. They could definitely work on this.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer