Simplifying Solutions

Maruti Techlabs is a team of young, highly skilled, and highly motivated professionals with the aim of using their diverse and extensive experience in the IT industry to help businesses solve IT-related problems. Maruti Techlabs specializes in Bot Development, Web and Mobile development, Big Data Analysis, IT Strategy & Consulting, Process Automation, and Twilio integration. We are also a Consulting Partner of Amazon Web Services (AWS).

Our clients’ business needs are our highest priority even as we strive for innovation in software development.

We believe that the best business comes from long-term relationships, and it’s why we strive to build a long-term friendship with our customers. Our love for delivering great products is deep-rooted and it’s what drives us to take each assignment with a fresh perspective and great commitment.

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
Ahmedabad, India
headquarters
  • Regency Plaza #302, AnandNagar Cross Road
    Ahmedabad, GJ 380015
    India

Portfolio

Key clients: 

Zuru, Hayward Baker, BlueRISC, Zydus Hospitals, Tablebook, Kalpataru Group, Srijan Realty, Symphony Aircoolers, Kathryn Harbour Real Estate, and Escalon Services.

Reviews

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Chatbot Development for Restaurant Booking Platform

"They were flexible in expanding the scope to include specific features and provided regular updates."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2018 - Jan. 2019
Project summary: 

Maruti Techlabs developed a natural language processing chatbot for a restaurant reservation platform. The product answers user queries and has a human handover feature for responses outside its capability.

The Reviewer
 
51-200 Employees
 
Hertford, United Kingdom
Simon Davey
Director, Tablebook Me Ltd
 
Verified
The Review
Feedback summary: 

Maruti Techlabs successfully delivered a functional chatbot ahead of schedule, which advanced the overall project vision. The team demonstrates a well-rounded skill set and a commitment to transparency and organization. They are thorough and communicative, making for a seamless engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder and director of Tablebook.me and Tablebook.ai. We offer a 24/7 digital assistant product for the restaurant industry.  

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We hired Maruti Techlabs to build an AI-based chatbot that could handover to human agents when it came across queries that it couldn’t handle. The human handover feature was vital for us as it allowed us to bring in our human agents only when needed, while the bot dealt with the rest of the conversation.

What were your goals for this project?

The goal was to build a chatbot that complemented our final product vision. This chatbot would assist in checking availability, making, modifying, and canceling reservations for guests. This would, in turn, reduce the overhead on customer support agents and allow them to focus on other tasks.

SOLUTION

How did you select this vendor?

We found them through their content, which we found to be quite engaging and well-researched. We held a couple of introductory calls with them, and it was clear they had the requisite technical expertise and skill set to carry out a project of this nature.

Describe the project and the services they provided in detail.

Maruti Techlabs built our chatbot using their proprietary chatbot development platform, which was further integrated with our booking systems and partners. This was a natural language processing-based chatbot that could answer different questions raised by the end users around bookings and restaurant availability timings. Maruti Techlabs also developed a separate human handover feature that helped our agents jump into the conversation only when they were needed. This was an essential feature for our business as it allowed our agents to focus on other tasks while the bot managed multiple conversations at scale.

What was the team composition?

The team comprised of one tech lead, one backend developer, one frontend developer, and one account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Maruti Techlabs created a functional product in a short period, which gave us a huge head start in moving forward with our product vision. We integrated with multiple restaurants and started seeing promising results while our staff could focus more on other duties.

How was project management arranged and how effective was it?

They managed the project well through open communication and useful solutions. They were forward-thinking and anticipated every issue. Their methodical approach ensures long-term solution effectiveness. Maruti Techlabs brings active project management to the partnership. Their communication is seamless, and their availability to answer questions and resolve issues is much appreciated.

What did you find most impressive about this company?

The solution's language processing and omnichannel capabilities are testaments to Maruti Techlabs’ technical skill. Ever since our first call, they continually showcased a focus on the user’s perspective of the product, which produced exceptional results. They were flexible in expanding the scope to include specific features and provided regular updates. Future clients can expect a smooth cooperation, timely communication, and a thorough partner.

Are there any areas for improvement?

No, we consider this a successful engagement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Lead Generation & Chatbot Development for Real Estate Firm

"They wanted to, above all else, deliver the best customer experience possible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - June 2018
Project summary: 

Maruti Techlabs developed a chatbot to generate leads and conversions on a website. They implemented a Salesforce integration that linked chatbot-generated leads to an internal sales team dashboard.

The Reviewer
 
1,001-5,000 Employees
 
Mumbai, India
Shreya Gulati
Digital Marketer, Kalpataru Limited
 
Verified
The Review
Feedback summary: 

The chatbot gathered contact information from site visitors, providing daily leads for the sales team. Maruti Techlabs impressed with their technical expertise and user-centric development. Proactive and professional, the team provided frequent updates and quickly addressed questions and issues.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a digital marketing specialist at Kalpataru Limited. We offer world-class products in real estate, power transmission and distribution, civil infrastructure, and logistics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We reached out to Maruti Techlabs to build a property-focused chatbot that could interact with visitors landing on our website and collect their contact information.

What were your goals for this project?

The goal was to build an interactive chatbot that could offer a variety of services to website visitors, including an ability to address a myriad of FAQs. We were looking to engage the incoming traffic that was being brought to the website through multiple different paid campaigns. By implementing a chatbot that quickly answers questions, we were hoping to generate sales-ready leads.

SOLUTION

How did you select this vendor?

We found Maruti Techlabs listed as a top chatbot development company. Upon conducting further research, we discovered that they had experience in the fields of chatbot development and marketing automation.

When we called Maruti Techlabs, they showed a strong understanding of our needs and goals. Additionally, they offered a competitive price and were able to start working within a few days.

Describe the project and the services they provided in detail.

Maruti Techlabs built our lead generation and FAQ chatbot using their proprietary chatbot development platform. After completing the chatbot, they introduced a Salesforce integration that automatically populated leads within our sales team dashboard.

What was the team composition?

The team included a technology lead, a backend developer, a frontend developer, and an account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We saw a high ROI on our ad campaigns as the chatbot converted a significant amount of traffic that landed on our site. We’d previously relied on content marketing and SEO to generate leads.

The chatbot helped us skyrocket our conversions by moving interested prospects into the second stage of the sales process. Our sales team had a new set of leads to contact every 24 hours.

How was project management arranged and how effective was it?

The team was in touch with us regarding overall progress at every stage. Also, they addressed all of our questions quickly and effectively. Every representative from Maruti Techlabs was both friendly and professional, and their explanations and responses were always clear.

What did you find most impressive about this company?

We were impressed not just by their technical skill set, but also by their ability to understand our target segment and ideal buyer persona. Ever since our first call, they continually focused on the user’s perspective, which produced exceptional results.

We were able to get on the same page extremely quickly, and they built a solution that surpassed our expectations. Furthermore, their team was proactive in identifying possible changes and managed everything effectively.

They wanted to, above all else, deliver the best customer experience possible. I would highly recommend them to a client that’s looking for quality work.

Are there any areas for improvement?

Nothing that I can think of at the moment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot Dev for Real Estate Firm

"Their passion and willingness to collaborate were outstanding." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Mar. 2019
Project summary: 

Maruti Techlabs developed a chatbot and integrated it into an email notification system. The bot shares information about client properties and prepares visitors for the next stage of the sales process.

The Reviewer
 
501-1,000 Employees
 
Kolkata, India
Sibasish Guha
Digital Marketing Manager, Srijan Realty
 
Verified
The Review
Feedback summary: 

Qualified leads have started to flow in thanks to Maruti Techlabs fast development. With a tight deadline to augment a social media campaign, Techlabs communicated frequently and immersed themselves in brainstorming. Their transparency and deliverable previews are highlights of their engagements.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the digital marketing manager at Srijan Realty.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We hired them to build an interactive chatbot that could probe visitors on our website and offer information on different properties we’d developed, as well as those under construction.

What were your goals for this project?

We set out to complement our digital marketing strategy and drive ROI in the form of sales-ready leads. The chatbot would answer FAQs and lead visitors further down the sales funnel. This, in turn, would give our team qualified leads ready to move to a new stage.

SOLUTION

How did you select this vendor?

Someone in our network referred us to Maruti Techlabs. We found them to be the best fit relative to the myriad other vendors we were evaluating.

Describe the project and the services they provided in detail.

The built our chatbot using a proprietary chatbot development platform. We gave them an overview of the type of conversation we wanted the chatbot to have with the visitors. Maruti built the bot in less than 10 days, covering over 20 of our different properties and their details.

They integrated it with our email so whenever a lead is generated we receive a notification with the chatbot transcript embedded. There were several additional integrations with a series of microsites, as opposed to one main website, which helps us drive leads from multiple sources.

What was the team composition?

We worked a tech lead, a backend developer, a frontend developer, and an account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Maruti Techlabs built a fully functional chatbot in a very short timeframe to accommodate our social media campaigns. We’re now starting to see an influx of pre-qualified leads for our sales team to contact.

How was project management arranged and how effective was it?

They were convenient, fast, and affordable. We had phone calls every other day with our account manager to update us on the project’s progress and preview upcoming deliverables. Maruti Techlabs was thoroughly engaged and as invested in this project as we were.

What did you find most impressive about this company?

Maruti Techlabs’ in-depth development approach and focus on delivering our requirements were impressive. They worked less as vendors and more as partners, brainstorming ideas and swiftly executing them. Their passion and willingness to collaborate were outstanding. We look forward to working closely with them in the future to further improve our chatbot capabilities.

Are there any areas for improvement?

We’ve already suggested several additional features that they’re working on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service Chatbot Dev for Tour Agency

"I was impressed with how quickly they executed."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Dec. 2018 - Jan. 2019
Project summary: 

Maruti Techlabs designed, developed, and implemented a chatbot for a tour website.

The Reviewer
 
11-50 Employees
 
India
Ranju Joseph
Director, Tour Agency
 
Verified
The Review
Feedback summary: 

The functional chatbot has generated more sales leads. Maruti Techlabs delivered quickly and their customer service earned positive feedback. Other team skills include communication and project management.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a tour operating company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We needed them to develop a chatbot.

What were your goals for this project?

We wanted the chatbot to engage visitors to our website and understand their requirements.

SOLUTION

How did you select this vendor?

We conducted an online search and then talked with them over the phone.

Describe the project and the services they provided in detail.

They developed, designed, and implemented a chatbot.

What was the team composition?

I worked with a contact on their team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The chatbot has helped us to generate more leads.

How was project management arranged and how effective was it?

My contact did a great job of keeping me updated on the project.

What did you find most impressive about this company?

I was impressed with how quickly they executed, as well as their effort in following up after delivery.

Are there any areas for improvement?

No, we’re completely satisfied.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Chatbot Implementation for Musician Website

“Maruti Techlabs was willing to do the seemingly impossible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2017 - Jan. 2018
Project summary: 

Maruti Techlabs designed and developed a proprietary chatbot framework. The easily modifiable chat sheet simulates conversations with users. They implemented it on the site to assist with the purchase process.

 

The Reviewer
 
1-10 Employees
 
Bengaluru, India
Ajit Padmanabh
Artist and Musician, World Void Web
 
Verified
The Review
Feedback summary: 

Maruti Techlabs worked diligently to rapidly deliver the final product. Within just weeks, they had a finished chatbot ready to deploy. They took the initiative to send frequent updates and kept the workflow organized. Enthusiastic and committed, they were eager to secure client satisfaction.

 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

As an independent musician, I wanted to leverage the latest technology to reach out to a broader audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

I hired Maruti Techlabs to implement a chatbot on my website, worldvoidweb.com.

What were your goals for this project?

I wanted to enable site visitors to buy albums from their favorite links by interacting with a chatbot.

SOLUTION

How did you select this vendor?

I found Maruti Techlabs on Google and chose them based on a good first impression.

Can you go into detail about the services they provided and the scope of the project?

Maruti Techlabs designed, developed, and implemented their proprietary chatbot framework with a simple-to-use chat sheet to simulate the conversations. The technology delivery was easy to understand and manage.

What was the team composition?

The team included a tech lead and an implementor.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Maruti Techlabs offered excellent delivery speed. Their preliminary chatbot without the NLP constructs was ready and deployed within weeks. I am looking forward to NLP implementation as promised by their team.

How was project management arranged and how effective was it?

Project management was simple and effective. Most importantly, they proactively provided updates regularly.

What did you find most impressive about this company?

Maruti Techlabs was willing to do the seemingly impossible. The team demonstrated an eagerness to perform and deliver. They were committed to exciting the client.

Are there any areas where they can improve?

For some reason, it took close to eight months to receive an initial response. They could definitely work on this.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer