Maruti Techlabs

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Combined LA Westside MLS

Describe what your company does in a single sentence.

We are a real estate technology company that creates MLS software to support the needs of the real estate industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Maruti Techlabs to accomplish?

• Staff augmentation on existing projects
• Create ancillary software modules

SOLUTION

How did you find Maruti Techlabs?

• Online Search

Why did you select Maruti Techlabs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Maruti Techlabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Staff Augmentation : They provided engineers who were embedded in our existing software teams and worked. to implement complex software products using technology such as .net, c#, angular,angular JS and react native. Their engineers worked well and were very professional.The company provided an account executive whose role was to address any needs we had during the project. The quality of engineers provided was excellent.
• Custom Software Development: We asked them to develop a chat software which will enable our helpdesk to utilize to answer questions from our members. We need various customization and Maruti Tech was able implement them in a timely manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Staff Augmentation: Engineers provided by Maruti Tech were involved in creating applications that over 20,000 users of our software use.
• Custom Software: The application developed by Maruti tech has been used by our Help to address the needs of our members for over three years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Custom Software Development: They assigned a project manager for this project who worked with our staff to collect requirements and worked with their teams to implement the software. Once the project was completed, they were available every step of the way to address any specific changes we had. All work was completed in a timely manner.

What was your primary form of communication with Maruti Techlabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Capable of providing good quality talent, has good technical infrastructure to meet diverse technical needs.

Are there any areas for improvement or something Maruti Techlabs could have done differently?

Continue to strive to maintain a high standard of service and quality of work,

BACKGROUND

Please describe your company and position.

I am the Founder of an information technology company

Describe what your company does in a single sentence.

We provide web-based technology solutions for our customers to help them meet their business and marketing goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Maruti Techlabs to accomplish?

• Development of a Mobile application
• Integration with a desktop application that we are developing

SOLUTION

How did you find Maruti Techlabs?

Outbound Marketing

Why did you select Maruti Techlabs over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Maruti Techlabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We developed a web-based application to collect and report data on a broad range of assets in a multi-tenant environment. Maruti was asked to provide native iOS and Android applications that interact with the data being collected and provide a user-friendly access.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We leveraged a sprint-based development model and they met the objectives of each sprint within time and budget. Additionally, there was the qualitative measure of end-user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The delivered work on time. We had weekly meetings to discuss deliverables, blocking issues and needs for upcoming sprints. We also used these sprints to talk about medium and long-term objectives to assure we were using both the correct technologies and the correct team-members on the project. The team was readily available via Slack throughout the project to iterate through any questions or blocking issues.

What was your primary form of communication with Maruti Techlabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are unique in that they provide a solution-based approach where they see your project as an extension of their team. Rather than just assigning resources and backing away, they assure that they are engaged from project planning all the way through the QA process. They may not be the least expensive, but they are the best because they provide much more than just "developers".

Are there any areas for improvement or something Maruti Techlabs could have done differently?

Not really. We had a time or two where we had some communication issues. These were however worked through immediately when they were brought to the attention of the team. They continually strive to assure we have a very good working relationship and are looking for ways to always improve it.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Medigap Life, a national insurance distributor focused on the Medicare vertical. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We were attempting to develop new technology solutions associated with the improvement of our customers’ suite of apps.

SOLUTION

What was the scope of their involvement?

We initially completed a workshop to determine the total scope of work, requirements, and our definition of success. From there, Maruti began the development process. We launched the beta and did QA tests. After that, we finally moved to production. The frameworks they used were PHP and Python. 

One of the deliverables was built from scratch, while the other was a combination of a new platform and an existing one. They did some design work, too; they produced wireframes that we used for our projects’ UX. 

What is the team composition?

I worked with their account manager, the project manager, and one senior developer.

How did you come to work with Maruti Techlabs?

I found Maruti online and read their reviews. That was how we engaged them.

How much have you invested with them?

We’ve spent between $200,000–$1 million. 

What is the status of this engagement?

We started the partnership in January 2022, and it’s ongoing. Although our first project has been completed, we have other projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our measure of success is based on our ROI or the number of sales that we’ve generated as a result of their software build effort. 

How did Maruti Techlabs perform from a project management standpoint?

Maruti does an excellent job in terms of project management. They’re truly organized with their deployment — they’re always on schedule. Their accuracy in terms of work scope is excellent. Most of our communications are handled through weekly and semiweekly phone calls, along with Slack communications.

What did you find most impressive about them?

They have accurate project scoping and timelines. 

Are there any areas they could improve?

No, there aren’t any. They’ve done a good job.

Do you have any advice for potential customers?

Maruti is hands-on and does a good job of planning and setting expectations. As a result, you should complete their workshops. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a software agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

I had been tasked to develop a brand new platform for the temporary workforce industry. This project had a complex challenge regarding turning paper-based and hidden data into a visual dashboard with a communications component to communicate with temporary workers. This aspect was challenging because there is a three-parties agreement for these kinds of engagements in the UK. The workers work for an agency, and the agency provides them to the end client, which causes an important data disconnect.

SOLUTION

What was the scope of their involvement?

My company and I created the design document that specified our requirements, and we hired Maruti Techlabs to translate those requirements into code. It was a very collaborative and transparent process.

The product is a data analytics platform with multiple dashboards, a messaging component, and a complimentary mobile app. The technology stack that Maruti Techlabs used included PHP, Node.js, React Native, and AWS.

What is the team composition?

We worked with about 10–12 people from Maruti Techlabs, including the CEO, the commercial director, a business development person, senior leads, a project lead, a backend development lead, and a frontend development team.

How did you come to work with Maruti Techlabs?

I worked with my client to define the requirements. Then, we went through a tender process in which we sent the design document to many agencies, including some agencies listed on Clutch. Maruti Techlabs was among the top three of the 17 agencies we found for this project.

One of the key elements we were looking for in a partner was clear and transparent communication. During the tendering process, Maruti Techlabs asked us for some extra time to read the document thoroughly, and they came back with very good questions about the design from a software perspective. Ultimately, we chose them out of the three companies we shortlisted.

How much have you invested with them?

We spent around $180,000–$200,000.

What is the status of this engagement?

We engaged with Maruti Techlabs in November 2021, started working on the development project in December 2021, and completed the first part of the project in June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been in the technology industry for 20 years, and I can say that the performance of our product is exceptional, especially related to its dashboard. It has 23 components, all feeding and requesting data, and their response time is just a few seconds. Once we go live with some larger customers, we will see if its performance matches what we’ve seen during the initial testing phase.

How did Maruti Techlabs perform from a project management standpoint?

Maruti Techlabs performed very well. We managed the sprint cycles using Confluence and Jira, and we used Zoom and Google Meet to communicate. We had daily to at least weekly stand-up meetings, depending on the stage of the project and its criticality. We also kept track of the Jira tickets, and we had recordings and notes of every conversation we had.

What did you find most impressive about them?

Communication and transparency were the two key strengths of Maruti Techlabs. Their honesty was crucial, as it always is in software development projects. They knew their boundaries and what they could and couldn’t do. During the initial calls, they brought in the right people for the task, which was great.

Are there any areas they could improve?

Maruti Techlabs’ use of the project management tools could have been better to improve visibility into the progress during the particular sprint. Additionally, I’ve noticed that some offshore teams, including them, seem to be afraid of telling the customer when something is not right. Thus, it would be great if they opened up the conversation with the customer; they were reluctant to do so at the start. Still, I was able to pull that information from them, which eventually helped everyone in the project.

Do you have any advice for potential customers?

Have a well-defined design document, discuss with them the technical aspects, and ensure that they can deliver against that design. If you do that, they’ll be good to go.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a software data company. We process and analyze people analytics data within the high-volume recruitment sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We needed to develop a dashboard. A challenge within the high-volume recruitment sector is that it’s very transactional, and a lot of people analytics data gets collected through different spreadsheets and data silos. Thus, we were trying to bring all that data together into one user-friendly and easy-to-use dashboard. Additionally, we wanted to create a mobile app to promote better behavioral and engagement programs across the workforce.

SOLUTION

What was the scope of their involvement?

Maruti Techlabs has helped us develop the dashboard and mobile app we needed. First, we provided them with a very detailed brief that our CTO had produced, which included a detailed outline of the framework. Then, we started to develop the visual aspect of the products, providing Maruti Techlabs with images of how we wanted them to look and feel. They were also in charge of the app’s UI/UX design.

The dashboard is accessed via a website, and it has a rating system that allows employees to rate the recruitment agency and the place of work. It also analyzes the time of service the employee served and creates demographical reports. This tool is aimed at helping customers and recruitment agencies optimize the workforce more efficiently and productively.

As for the mobile app, it serves as a communication and training tool, providing employees with training badges. Its dynamic nature is aimed at narrowing the gap between permanent and temporary employees. The app is available on iOS and Android.

Once our business is up and running, we will continue working with Maruti Techlabs on a secondary backend development project related to the products they’ve built.

What is the team composition?

We’ve worked with Dhanraj (Senior Demand Generation Manager), a project manager, a software architect, and six frontend and backend developers.

How did you come to work with Maruti Techlabs?

My CTO ran a tendering process to scope out various agencies. He created a design requirement document outlining the project’s scope and interviewed 7–8 software development agencies from around the world, including Maruti Techlabs. After the interviews, he created a scorecard of each agency and narrowed the options down to three.

I got involved during that last part of the evaluation process to see who we felt the most comfortable working with and who seemed to be a natural fit for us. Maruti Techlabs stood out from the rest for me because we had a cultural fit, and they seemed to really get our project. I was also looking for a trustworthy and accessible team to work with, and they scored highly in those aspects during the process.

How much have you invested in them?

So far, we‘ve spent around £150,000 (approximately $181,000 USD).

What is the status of this engagement?

We started working together in December 2021, and we’re still engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new product will help our customers optimize their workforce by attracting more candidates, increasing their retention rate, and improving employee productivity. Additionally, it will help them reduce their recruitment spending by making the recruitment process more efficient and promoting better employee behavioral practices to avoid turnovers.

How did Maruti Techlabs perform from a project management standpoint?

We’re very happy with Maruti Techlabs’ project management. They’ve rarely missed deadlines, and their communication has been fantastic. It is very important for us to have open and honest lines of communication, and Maruti Techlabs understands that very well. We communicate via Slack, emails, and video calls, and we’ve used a Gantt chart to manage the projects.

During the development process, we had daily calls involving my CTO. Additionally, we had a fortnightly call with Maruti Techlabs’ leadership, including their CEO, their director, and the project manager, to have open discussions about the progress and the challenges. This aspect really helped shape the success of the project.

What did you find most impressive about them?

Maruti Techlabs is very passionate about building quality products and launching them to ensure the clients’ success. We’ve always felt that we’re on the same page and following the same goal, which has been very refreshing.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Provide Maruti Techlabs with a very detailed and descriptive scope, and they will deliver. Additionally, try to get Dhanraj involved in your project; he is fantastic to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an online telehealth company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

Maruti Techlabs has built a telehealth application and CRM from scratch. They’ve done all the development using React, and 70%–90% of the design work is ours; the rest is theirs.

What is the team composition?

They have 4–5 people on the team, and there’s a primary point of contact.

How did you come to work with Maruti Techlabs?

I had a friend that used them.

How much have you invested with them?

We’ve spent about $70,000.

What is the status of this engagement?

We began our partnership in January 2022, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been great. They execute promptly and are punctual. Also, they’re excellent at planning — they always have a well-put-together plan on their end. Overall, they’ve met expectations.

How did Maruti Techlabs perform from a project management standpoint?

Project management is excellent. We have weekly calls on the dot, and they never cancel. We just use regular phone calls, Slack, and meetings for communication.

What did you find most impressive about them?

They execute very well and are excellent to work with. They’re very professional, and the team ensures the project moves on time.

Are there any areas they could improve?

No, they have excellent planning skills.

Do you have any advice for potential customers?

Spend a lot of time preparing the scope of work and thinking about what they’ll need. Otherwise, you’ll get midway through the project, and there’ll be a bunch of corrections that you could’ve avoided in the beginning.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director of an enterprise based in the UK that supports the industry through AI-powered solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We were upgrading an existing decision support tool that assists staff to make decisions about whether or not they could safely send technicians offshore to wind turbines.

SOLUTION

What was the scope of their involvement?

We provided Maruti Techlabs with our user requirements through Jira and Figma. The team used  Angular to complete our project, and they worked using several agile sprints to develop individual screens.

At first, they developed a project roadmap, and they created user stories. They also collated UI/UX design within those user stories. After that, they were tasked to identify the timelines they expected to achieve those designs. Subsequently, they went into more detail after each iteration. They spearheaded software testing efforts, too.

What is the team composition?

We worked with a commercial manager, project manager, developers, and more.

How did you come to work with Maruti Techlabs?

Maruti Techlabs found us, and their timing was helpful. We were just on product development when they reached out to us, and we were already looking at different companies. At that time, we organized a short trial between potential vendors and Maruti Techlabs succeeded in the end. We chose them because of their high-quality testing and development process.

How much have you invested with them?

We spent £20,000–$30,000 (approximately $27,000–$40,000 USD).

What is the status of this engagement?

We partnered with them from June–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The engagement was quite straightforward from all perspectives. Maruti Techlabs was able to deliver what we expected without any big issues; we didn’t have any critical system-stopping bugs. Everything they did was good for testing, which gave us the opportunity to see if what they were developing was working seamlessly. Since they were releasing something every few days or weekly, we were able to quickly adjust things.

How did Maruti Techlabs perform from a project management standpoint?

Their project management workflow was good because we were using various channels to communicate. To be specific, we were able to access Slack channels they organized for us in order to spearhead discussions on particular topics regarding our project.

On top of that, whenever we had queries, we were able to get in touch with their project manager or commercial manager. Then, if there were matters that needed to be clarified, we’d jump on a video conference call on Zoom or Google Hangouts. Overall, they were very responsive, and they asked questions when they weren’t sure of some things.

What did you find most impressive about them?

Maruti Techlabs was able to deliver consistently, so we were able to review everything at every stage. There was also no gap in their communication. As a result, some design decisions were made effectively because they worked well with all the backend engineers, ensuring that there was no friction between the front- and backend.

Are there any areas they could improve?

They should take design decisions themselves or indicate improvements that would impact the future scalability and robustness of how our application worked. I would’ve loved to hear their feedback on the design, structure, and architecture of our application during the partnership, rather than just contracting them to do a piece of work.

Do you have any advice for potential customers?

Open up all communication channels possible in order to ensure that you have the level of quality you expect to get. If you tell them upfront what you need, they’ll be able to deliver. More importantly, they’re good at listening, and they’re able to adjust plans in real-time.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of SageData, a data analytics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We needed programming resources and experts in certain technologies in order to help us build our platform.

SOLUTION

What was the scope of their involvement?

They do web and software development for us. In the beginning, we wanted somebody who could code in a particular language, and work with technologies such as APIs in order to do a set of specific tasks that needed to be done. As we started working with them, we got a very good impression of how they address project management and expectation management — we then started scaling up our work in other areas like web development.

Maruti would help us with WordPress or frontend work using React when we need them to.

What is the team composition?

We started with one and increased the team to around five people. They provided us leadership roles with people who could oversee the project, as well as guide their experts from a strategic perspective on how to get things done. They have a project manager who would allocate resources at different stages, and experts in WordPress, PHP, CSS, people who work with databases, Python, AWS, etc — Maruti has a broad spread of expertise.

How did you come to work with Maruti Techlabs?

They reached out to us through email, and the timing was good when we actually needed somebody. They sent us a short description of what they do and what they specialize in — I then responded to that email and we set up a call.

How much have you invested with them?

We’ve spent somewhere between $3,000-$5,000 a month.

What is the status of this engagement?

We started working together in March 2021, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we had a client that we needed to integrate into our platform or into a new data source, their team did it in 24 hours which was very good. I was looking for months for somebody who could help us with the design and improvements of our website, and it was a big project span.

There was a lot of work from structural improvement on the website like expediting speed, to redesigning the pages to creating workflows — I got so frustrated with all the platforms like Freelancer that we looked at, because they all overpromised and underdelivered. It was months of frustration. 

Then I came to Maruti Techlabs, and I asked them if they had somebody who could help us with WordPress and do a lot of work for a month. They said they do, but all their people were busy. They spoke internally, they asked me for the specs, and then they came back within a few days to tell us they shuffled some things around in order to give us somebody for three weeks.

Although I’d consider them to be premium priced, at the end of the day, they’re much cheaper because their experts are so good that they worked with us right away.

How did Maruti Techlabs perform from a project management standpoint?

Their project management skills are exceptional, and it’s one of the key reasons why they’re so successful at what they do — they meet the deadlines and they deliver what they promise. They use Jira to manage the project, and it’s where they do all the proper commenting. They ask questions throughout the tasks and when they do something, they put screenshots and links to show us what they did so that we can review it.

What did you find most impressive about them?

One of their strongest points compared to other freelancers is they’re incredibly good at owning a complete piece of work rather than just providing labor. They don’t focus on selling hours, but they’re very good at delivering results. They also take their time to find out what you’re looking for as a result and are incredibly good at expectation management.

When they say it’s going to be done next week, they deliver on time. I have absolute confidence in them and I can sleep soundly knowing everything is going to be done on time. When they can’t do something, they tell us openly which makes me trust them even more.

Are there any areas they could improve?

No, I consider them to be one of our key partners. The only thing they could do is have more resources available. It’s our fault more than anything for not being able to provide them with what they need consistently.

Do you have any advice for potential customers?

Have a clear understanding of what you want as an outcome.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product development at an auto parts manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We’re developing a tool to better predict sales on the auto parts that we’ve developed. The prediction is based on data from previously developed parts. 

SOLUTION

What was the scope of their involvement?

Maruti Techlabs developed a machine learning (ML) tool for us to learn from our data. Before we paid them anything, we signed an NDA for the data they’d evaluate. After about a month of evaluation, they came back to us with the correlations of variables in our data. Then, they quoted the project in three phases. 

Phase one was a deeper dive into the data, and the initial payment was 10% of the whole project’s cost. They spent another month cleaning and analyzing our data. Once the analysis was done, we paid them for 70% of the project and they went on developing the ML tool. 

We’ve recently approved the solution, but it’s not up on our systems yet. To continue improving its performance and fix issues going forward, they’re giving us 10 hours of service per month for a year after the development. 

What is the team composition?

Our point person is Dhanraj (Strategy Manager for Demand Generation & Enterprise Sales). He serves as Maruti Techlabs’ marketing person. We’ve also worked with a couple of sophisticated programmers. 

How did you come to work with Maruti Techlabs?

I talked to around eight companies before I chose Maruti Techlabs. The companies were very similar in terms of how they said they'd work on the project. What distinguished Maruti Techlabs was their case study. I was looking for case studies to see which companies had done a similar project to what I wanted, and they sent me the most similar case study. 

How much have you invested with them?

We’ve spent between $25,000–$50,000. 

What is the status of this engagement?

We first contacted them in September 2020, and the engagement is technically ongoing. We only recently approved the tool, and we’re currently moving it from their servers to ours. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their service is great. There hasn’t been a time when I’ve sent an email and they don’t respond. We also always have regular calls. Meanwhile, it’s hard to judge the true final outcome of the project because we haven’t started using the tool yet. 

However, we expect it to improve the accuracy of our predictions by 100%. Our predictions above a thousand pieces of parts are going to be 30% accurate, which is pretty decent for us. Everything under a thousand pieces will be 80% accurate. It remains to be seen how the tool works for all the new parts. 

How did Maruti Techlabs perform from a project management standpoint?

We communicate via Zoom or MS Teams. They use an API that lets them extract more current data, and we have biweekly meetings to address our questions and progress.

Meanwhile, the development has taken nine months to finish, though their estimation was between 4–6 months. We’ve run into some issues when they barked up the wrong tree. Despite that, their communication has been so good, and we’ve sorted the issues out. 

What did you find most impressive about them?

Maruti Techlabs is attentive to customer service. Their communication is great even after the development. They always make sure that we’re happy with what we have. I’m sure that they’ll continue doing that based on the experience I’ve had with them in the past 8–9 months.

Are there any areas they could improve?

In terms of customer service, there isn't anything they need to improve. Meanwhile, I still have to see the results going forward to know if we could've done better somewhere else. 

Do you have any advice for potential customers?

Give them the clearest picture of the project that you can. In our case, we’ve given them the most data that we can. They’re not in our business, so it’s important for us to be exact in what we want and where we want to use it. On the flip side, since they know more about data than I do, I let them tell me what’s truly correlated in our data. 

BACKGROUND

Please describe your company and your position there.

VESTAPLUS™ is a real estate software company and I am the Technical Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs, and what were your goals?

We hired Maruti Techlabs to develop a custom chatbot which is capable to function as an automated assistant to the user of our website. It needed to be able to learn from previous questions and also needed to be rule based so that it was able to handle request.

SOLUTION

How did you select Maruti Techlabs and what were the deciding factors?

Maruti Techlabs had a good product that we could customize to meet our specific needs; additionally, they had a competitive pricing plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed a Javascript-based chatbot that had the ability to define and suggest answers to users' questions. This chatbot needed to be easily integrated with an existing website. It was customized to meet the needs of a helpdesk chat tool as well.

How many people from the Maruti Techlabs team worked with you, and what were their positions?

I primarily worked with a product manager, who brought in other technical staff on an as-needed basis.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are able to release a chatbot that serves our needs exactly. We were able to suggest workflow changes and customization on an as-needed basis. The company was professional and provided excellent customer service.

Describe their project management style, including communication tools and timeliness.

They presented a clear roadmap of enhancements, worked to resolve issues, and were prompt and sincere.

What did you find most impressive or unique about this company?

Talented people and ready to work with our needs.

Are there any areas for improvement or something they could have done differently?

Keep up the good work.