Website Revamp & App Dev for E-Commerce Company
- Custom Software Development Web Design Web Development
- $10,000 to $49,999
- Apr. - July 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Their ability to manage complex projects efficiently and effectively was truly impressive."
- eCommerce
- Atlanta, Georgia
- 201-500 Employees
- Online Review
Marsence revamped an e-commerce firm's website, redesigning the UI/UX, setting up the SEO, and optimizing the site for mobile and desktop. They also designed and built a custom app and added security features.
Marsence helped the client increase organic site traffic by 40%, boost conversion rates by 25%, reduce the processing time by 30%, improve data accuracy by around 15%, and save roughly $15,000 per quarter. The team delivered high-quality work on time and responded promptly to queries and concerns.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Director of Synapse Digital
Describe what your company does in a single sentence.
Based on my experience, this company helps businesses achieve their goals through exceptionally creative and well-supported projects, making the entire collaboration surprisingly enjoyable.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Marsence to accomplish?
- SEO
- Optimization
SOLUTION
How did you find Marsence?
Referral
Why did you select Marsence over others?
- High ratings
- Pricing fit our budget
- Referred to me
- Company values aligned
How many teammates from Marsence were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
In each project, the scope of work with Marsence was thoughtfully tailored to our specific needs. For the website redesign, this included a complete overhaul of the user interface (UI) and user experience (UX), resulting in a much more intuitive and visually appealing site. Key deliverables here were wireframes, mockups, a fully responsive website optimized for mobile and desktop, and training materials for our content management team. For the custom application development, the scope encompassed requirements gathering, design, coding, rigorous testing, and deployment. The key deliverables included a fully functional application with robust security features, comprehensive documentation for both users and administrators, and ongoing maintenance and support to ensure optimal performance. Furthermore, they consistently provided detailed project plans, regular progress updates, and were incredibly responsive to feedback, making sure the final product truly met our expectations."
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Looking back at our collaborations with Marsence, the impact is crystal clear. Following the website redesign, we tracked a 40% surge in organic website traffic within the first three months, directly attributable to their enhanced SEO strategies and improved site structure. More importantly, we saw a 25% jump in conversion rates, meaning more website visitors were actually taking desired actions, like filling out contact forms or making purchases. This was largely due to the intuitive UI/UX they crafted, guiding users seamlessly through the sales funnel.
On the custom application front, the results were equally impressive. By automating key internal processes, we achieved a 30% reduction in processing time, allowing our team to focus on higher-value tasks. This translated into a quantifiable cost savings of roughly $15,000 per quarter. We also saw a significant decrease in errors related to manual data entry, improving data accuracy by approximately 15%. These metrics paint a clear picture of how Marsence's solutions drove tangible progress and significant success for our business.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Marsence's project management was a real highlight of working with them. From the outset, they established clear communication channels and provided us with detailed project plans outlining timelines, milestones, and responsibilities. They used project management tools effectively to track progress and keep us informed every step of the way.
Crucially, they consistently delivered on time, which was essential for meeting our own internal deadlines. This was particularly noticeable during the website redesign, where they managed to launch the new site within the agreed-upon timeframe, despite some last-minute changes we requested.
What really set them apart was their responsiveness. They were always readily available to answer our questions and address any concerns, often going above and beyond to ensure our satisfaction. When we identified some unexpected challenges during the custom application development, they quickly adapted their approach, proposing innovative solutions and implementing them efficiently without disrupting the overall project timeline. This proactive and flexible attitude, combined with their warm and personable team, made them a true pleasure to work with.
Marsence's project management is outstanding. Their ability to manage complex projects efficiently and effectively was truly impressive.
What was your primary form of communication with Marsence?
Email or Messaging App
What did you find most impressive or unique about this company?
What I found most impressive about Marsence was their remarkable ability to blend exceptional creativity with outstanding client support, creating innovative solutions that not only exceeded our expectations but also made the entire collaboration feel genuinely collaborative and enjoyable, a rare combination in the digital services landscape.
Their attention to detail and commitment to excellence are truly remarkable, resulting in deliverables that consistently exceed our expectations. The quality of their work, combined with their outstanding support and creative solutions, makes them a worthwhile investment that delivers significant returns for our business. They are a truly exceptional digital services partner.
Working with Marsence has been an absolute pleasure. Their team is warm, personable, and incredibly talented. I highly recommend them to anyone looking for a top-notch digital services partner.
Are there any areas for improvement or something Marsence could have done differently?
Honestly, it's challenging to pinpoint any significant areas for improvement, as our experience with Marsence has been overwhelmingly positive; perhaps, if I were to nitpick, I'd suggest they could proactively offer even more detailed training materials or workshops on the solutions they deliver, even though their existing support is already excellent, ensuring that our team is fully equipped to maximize the value of their work long after the project concludes.
RATINGS
-
Quality
5.0Service & Deliverables
"They consistently deliver exceptional quality in every work aspect, from the initial design concepts to the final implementation and ongoing support."
-
Schedule
5.0On time / deadlines
"They always deliver on time and within budget, keeping us informed throughout the entire process."
-
Cost
5.0Value / within estimates
"While not necessarily the cheapest option, Marsence provides exceptional value for the money."
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Willing to Refer
5.0NPS
"Given our consistently positive experiences and the outstanding results they've delivered, I would wholeheartedly recommend them without reservation.