Accelerate your Digital Transformation

Marlabs helps companies adopt Digital Transformation using Digital360 - a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise Analytics, Cloud, Digital Security and Digital User Experience; delivering a next-gen Digital Customer Experience.

Marlabs’ digital life-cycle model delivers rapid innovation using prototyping, co-creation, concept-to-completion and rapid deployment.

Marlabs’ innovation labs, “marlabs.next” incubates cutting-edge technologies like Intent-Intelligence, IoT, IoP, Blockchain and Hyper-Personalization.

Marlabs, a Salesforce Platinum Cloud CRM Consulting and Implementation Partner is featured in Gartner’s Market Guide for Salesforce Implementation Partners and was awarded the Best Implementation Partner FY15 by Salesforce.

Industries Expertise:
Healthcare & Life Sciences, Banking, Financial Services, Insurance, Airlines, Energy & Utilities, Education & Media, Retail, Manufacturing and Government

Technology Solutions:
Digital Product Engineering, Digital Automation, Enterprise Analytics, Artificial Intelligence, Business Intelligence, Cloud Computing, Digital Security, Digital Customer Experience

Customer Engagement Models:
Innovation, Prototyping, Co-Creating, Rapid Innovation, Concept-to-Completion (C2C), Rapid Deployment.

 
$100,000+
 
Undisclosed
 
1,000 - 9,999
 Founded
1996
Show all +
Piscataway, NJ
headquarters
  • One Corporate Place South, 3rd Floor
    Piscataway, NJ 08854-6116
    United States
other locations
  • Bagmane World Technology Center
    Bangalore 560048
    India
  • Mysuru, KA
    India

Focus

Service lines
  • Cybersecurity
  • CRM Consulting and SI
  • Artificial Intelligence
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Financial services
  • Health Care & Medical
  • Education
Frameworks and CMS
Application platform
CRM functions
CRM solutions
Managed services
Cybersecurity focus
Artificial Intelligence Focus

Portfolio

Key clients: 

Marlabs works with global enterprises, mid-size corporations, and non-profit organizations in the followng business sectors: Healthcare, Life Sciences, BFSI, Airline Services, Energy and Utilities, Education, Retail, Media and Government.

Marlabs | Salesforce Platinum Cloud CRM Consulting and Implementation Partner

Marlabs, is a Salesforce Platinum Cloud CRM Consulting and Implementation Partner with 100% certified team of consultants and developers who have deep capabilities on the Salesforce Customer Success Platform and products.

Marlabs has been featured in

href="https://www.marlabs.com/gartner-features-marlabs-in-the-prestigious/" rel="nofollow">Gartner’s Market Guide for Salesforce Implementation Partners in 2018. In 2015, Marlabs was awarded the Best Implementation Partner FY15 status by Salesforce. Marlabs has received among the highest client satisfaction score of 9.82 on a 10-point scale (independently measured by Salesforce).

Marlabs demonstrated success by helping our clients to leverage the Salesforce® platform to understand their customers like never before, and in turn sell and market smarter and faster while serving better.

Marlabs | Digital360

Marlabs helps companies adopt digital transformation using Digital360 - a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise

Analytics, Cloud, Digital Security and Digital User Experience; delivering a next-generation Digital Customer Experience.

 

Marlabs’ digital life-cycle model delivers rapid innovation using prototyping, co-creation, concept-to-completion and rapid deployment.

 

Marlabs’ innovation labs, “marlabs.next” incubates cutting-edge technologies like Intent-Intelligence, AI, IoT, IoP, Blockchain and Hyper-Personalization.

Marlabs | marlabs.next - Divergence

Divergence helps customers explore emerging trends and technologies to develop new business ideas. Marlabs’ innovation labs, “marlabs.next” incubates cutting-edge technologies like Intent-Intelligence, AI, IoT, IoP, Blockchain and

Hyper-Personalization.

 

We rapidly develop software prototypes proving user desirability, technical feasibility, and business viability through an ecosystem of open innovation.

Marlabs | Gartner Market Guide for Salesforce Implementation Services Image

Marlabs | Gartner Market Guide for Salesforce Implementation Services

Gartner recently released the ‘Market Guide for Salesforce Implementation Services’ to help Salesforce Customers navigate and leverage key identifiers during their evaluation for implementation partners.

The most

evident quantifiable measure is Salesforce certifications, and Marlabs marks a presence there with a 100% certified team. Our team comprising of Architects, Consultants, Senior Developers, Developers and Testers hold multiple certifications across different cloud offerings from Salesforce. Gartner recognizes the capabilities of Marlabs for our expertise in CRM Strategy, Sales Cloud, Service Cloud and Salesforce Platform. In addition, our Accelerators are ready-to-use solutions that give a competitive edge to our clients, as they trim the implementation time schedules, thus reducing the client’s go-to-market time.
Marlabs | Forrester - The Top Emerging Technologies To Watch 2018 Image

Marlabs | Forrester - The Top Emerging Technologies To Watch 2018

The Forrester report, “The Top Emerging Technologies to Watch 2018” has identified 12 emerging technologies with massive disruptive potential. Forrester evaluated dozens of emerging technologies on newness, breadth of implementation, pace of acceleration and identified the top 12 that will

change business rapidly over the next few years. The report aims to help CIOs zero in on the technologies most worthy of their focus, strategic planning, and investment.

The report, “Natural Language Generation Provides AI with The Gift of The Gab” on NLG by leading Forrester analyst, Brandon Purcell, mentions MarlabsmAdvisor as a leader to watch for in the NLG category.

Marlabs | Gartner HypeCycle for Analytics and BI Image

Marlabs | Gartner HypeCycle for Analytics and BI

Marlabs was featured in Gartner’s Hype Cycle for Analytics and Business Intelligence, 2018. This report discusses key emerging technologies that will shape the future of Analytics

and help data and analytics leaders modernize their analytics and BI programs.

As per the report, Natural Language Generation (NLG) will be a feature of most modern Analytics & BI platforms by 2019 due to its potentially beneficial impact on the expansion of analytics to a broader audience. Gartner says, this is already happening, with most modern analytics and BI vendors offering or planning to offer NLG through integration with third-party NLG vendors or organic development. Marlabs is listed as a vendor in this section. This report positions Marlabs’ mAdvisor at the forefront of innovation in analytics.

Marlabs | Forrester Wave - NLP Technologies 2018 Image

Marlabs | Forrester Wave - NLP Technologies 2018

Marlabs has been featured in the Forrester Wave for Natural Language Generation (NLG) capabilities. The Forrester Wave is the top award from Forrester, one of the most influential research and advisory firms in the world, in different platform, product, and

solution capabilities. The Wave is a guide for buyers considering their purchasing options in a technology marketplace. The Forrester Wave builds upon the participation of four key players: Analyst, Research associate (RA), Vendor response team, and Customer references.

 

Marlabs is a great example of a systems integrator productizing analytics solutions. Marlabs mAdvisor is a great example of a new trend - productized offerings from consulting companies. The product has three components:

  1. Narratives For Bl, which integrates with Google Analytics, Microsoft PowerBI, QlikSense, and Tableau
  2. Automated Data Discovery - a lightweight Bl tool with data exploration and discovery capabilities, and
  3. Automated Prediction - a tool for power analysts and citizen data scientists.

Marlabs | mAdvisor - Business Insights in Minutes

mAdvisor is an AI & Cognitive Computing platform, which helps enterprises to translate data into meaningful insights and narratives without any manual intervention. Now enterprises can reduce the analytics timelines from weeks to minutes using mAdvisor.

mAdvisor employs cognitive technologies like machine learning,

machine reasoning, deep learning, natural language generation, natural language processing and expert rules systems, thereby enabling enterprises to identify revenue streams, enhance customer experience and productivity.

Marlabs | mAdvisor - Data Scientist in a Box

mAdvisor employs cognitive technologies like Machine Learning, Machine Reasoning, Natural Language Generation and Natural Language Processing to simulate human-like behavior to automate intellectual tasks like data analysis, prediction and forecasting. This enables key business users with faster and more accurate insights for

decision-making.

This next-gen platform solves complex business problems across industries such as stock performance analysis, order fulfilment prediction, predictive maintenance, anomaly detection, churn prediction and robo-advisors. mAdvisor helps enterprises leverage the latest AI technologies to reduce their time to market.

The unique differentiators of the product are automated pattern discovery, automated prediction and presentation of insights in the form of narratives (using NLG) for easy comprehension. mAdvisor is the outcome of continuous innovation efforts resulting in several patents in the areas of AutoML, Machine Intelligence and NLG. Positioned as 'Data Scientist in a Box', mAdvisor enables enterprises overcome the shortage of data scientists - a key challenge for AI adoption using automated machine learning and cognitive computing.

Reviews

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Product Implementation Partner for IT Company

"They do a good job of delivering on time and under budget."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

Marlabs implements complex software products, including a digital lending solution for a major bank. They help align product capabilities with business requirements. 

The Reviewer
 
100-200 Employees
 
San Francisco, California
CEO, IT Company
 
Verified
The Review
Feedback summary: 

Marlabs delivers solutions with accuracy and consistency. The agency currently implements one quarter of all customer projects. Their honesty, professionalism, and commitment to customer satisfaction make them a reliable development partner. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company. We provide a suite of software as a service (SaaS) applications that help financial institutions automate and digitize their lending operations. We’re based in San Francisco and have international offices in Sydney, London, and Bangalore.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Marlabs Inc?

We needed an implementation partner.

SOLUTION

What was the scope of their involvement?

We leveraged Marlabs to implement products for our customers. We had an account with one of the top 20 largest private banks in Asia. They wanted to transform their lending business from a manual to a completely digital process, and they chose us as the product solution. We partnered with Marlabs to implement our products for the customer.

It was a collaboration between Marlabs, our company, and the bank. All three companies drafted the workflows for the business process and mapped business processes onto our product capabilities. Marlabs did an excellent job of addressing those gaps while implementing our products.

How did you come to work with Marlabs Inc?

To implement our products, we looked for young, nimble partners with Salesforce expertise and financial services domain experience. There are a handful of consulting organizations out there, but a narrow number of firms combine those areas of expertise.

We decided to partner with Marlabs because they have both. Our contacts at Salesforce referred them as one of their silver partners. Now they’re a gold or platinum partner.

What is the status of this engagement?

We started working together in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Marlabs has done a wonderful job at taking these customer products live in about three months, a short duration for a digital transformation project of this scope and size. The bank can now originate loans in a day or less. It used to take a week or two.

They’re an important partner for us. They do a good job of delivering on time and under budget. We have found 40 customers the last year, and Marlabs implemented close to 10 of those. Of last year's new customers, 25% were implemented by Marlabs.

How did Marlabs Inc perform from a project management standpoint?

They are very professional, open, and transparent. I communicate with their CEO sometimes.

What did you find most impressive about them?

Their customer satisfaction is impressive. Marlabs does a good job of implementing our products.

Do you have any advice for potential customers?

Try to be open about business and personnel challenges. Since they’re based in India, there is typically a lot of attrition within the company. Mitigating risk is very important. Prospective clients or partners need to address this upfront while working with Marlabs.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer