Driving Digital Agility

Marlabs is a Digital360 company that helps companies adopt digital transformation using a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise Analytics, Cloud, Digital Security and User Experience; delivering a next-generation Digital Customer Experience.

Marlabs’ digital life-cycle model delivers rapid innovation using prototyping, co-creation, concept-to-completion and rapid deployment.

Marlabs’ innovation labs, “marlabs .next” incubates cutting-edge technologies like Intent-Intelligence, IoT, IoP, Blockchain and Hyper-Personalization.

Industries Expertise:
Healthcare & Life Sciences, Banking, Financial Services, Insurance, Airlines, Energy & Utilities, Education & Media, Retail, Manufacturing and Government

Technology Solutions:
Digital Product Engineering, Automation, Analytics, Artificial Intelligence, Business Intelligence, Cloud Computing, Digital Security, Digital User Experience

Digital Customer Engagement Models:
Innovation, Prototyping, Co-Creating, Rapid Innovation, Concept-to-Completion (C2C), Rapid Deployment

 
$25,000+
 
Undisclosed
 
1,000 - 9,999
 Founded
1996
Show all +
Piscataway, NJ
headquarters
  • Marlabs Inc
    One Corporate Place South, 3rd Floor
    Piscataway, NJ 08854-6116
    United States
    7326941000
other locations
  • Marlabs Inc
    Bagmane World Technology Center
    Bangalore, KA 560048
    India
    8067229400

Portfolio

Key clients: 

Marlabs works with global enterprises, mid-size corporations, and non-profit organizations in the followng business sectors:Healthcare, Life Sciences, BFSI, Airline Services, Energy and Utilities, Education, Retail, Media and Government.

Reviews

Sort by

Product Implementation Partner for IT Company

"They do a good job of delivering on time and under budget."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

Marlabs implements complex software products, including a digital lending solution for a major bank. They help align product capabilities with business requirements. 

The Reviewer
 
100-200 Employees
 
San Francisco, California
CEO, IT Company
 
Verified
The Review
Feedback summary: 

Marlabs delivers solutions with accuracy and consistency. The agency currently implements one quarter of all customer projects. Their honesty, professionalism, and commitment to customer satisfaction make them a reliable development partner. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company. We provide a suite of software as a service (SaaS) applications that help financial institutions automate and digitize their lending operations. We’re based in San Francisco and have international offices in Sydney, London, and Bangalore.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Marlabs Inc?

We needed an implementation partner.

SOLUTION

What was the scope of their involvement?

We leveraged Marlabs to implement products for our customers. We had an account with one of the top 20 largest private banks in Asia. They wanted to transform their lending business from a manual to a completely digital process, and they chose us as the product solution. We partnered with Marlabs to implement our products for the customer.

It was a collaboration between Marlabs, our company, and the bank. All three companies drafted the workflows for the business process and mapped business processes onto our product capabilities. Marlabs did an excellent job of addressing those gaps while implementing our products.

How did you come to work with Marlabs Inc?

To implement our products, we looked for young, nimble partners with Salesforce expertise and financial services domain experience. There are a handful of consulting organizations out there, but a narrow number of firms combine those areas of expertise.

We decided to partner with Marlabs because they have both. Our contacts at Salesforce referred them as one of their silver partners. Now they’re a gold or platinum partner.

What is the status of this engagement?

We started working together in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Marlabs has done a wonderful job at taking these customer products live in about three months, a short duration for a digital transformation project of this scope and size. The bank can now originate loans in a day or less. It used to take a week or two.

They’re an important partner for us. They do a good job of delivering on time and under budget. We have found 40 customers the last year, and Marlabs implemented close to 10 of those. Of last year's new customers, 25% were implemented by Marlabs.

How did Marlabs Inc perform from a project management standpoint?

They are very professional, open, and transparent. I communicate with their CEO sometimes.

What did you find most impressive about them?

Their customer satisfaction is impressive. Marlabs does a good job of implementing our products.

Do you have any advice for potential customers?

Try to be open about business and personnel challenges. Since they’re based in India, there is typically a lot of attrition within the company. Mitigating risk is very important. Prospective clients or partners need to address this upfront while working with Marlabs.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer