Marcher Internet Marketing

BACKGROUND

Introduce your business and what you do there.

I'm the owner along with my wife of MLBjourney.com. We wrote a book about taking our sons to all the major league baseball parks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Marcher Internet Marketing?

Our publisher had set up a shell of a website but it had issues we didn’t know how to fix. The biggest problem was that none of the inquiries from the site’s contact page were actually coming through. It was a huge problem when the Red Sox would email me but the message didn't go through. Also, the publisher is on the other side of the country and we really wanted to find someone local.

SOLUTION

What was the scope of their involvement?

We used Marcher to help fix the website as well as to do some marketing and social media. I met with Blake (owner and president, ‎Marcher Internet Marketing) several times to discuss my ideas. He set up our Facebook, Twitter, and Instagram accounts. Since our publisher didn't use the right dimensions, he had to edit photos for the website so they would fit on the page without gaps. He fixed the contact section of the site so now we receive inquiries that come in, including book orders. Overall, he made the site more user friendly.

What is the team composition?

I’ve only worked with Blake.

How did you come to work with Marcher Internet Marketing?

I found Marcher on the Nextdoor website. Blake responded and we met in person a few days later. I felt he understood our needs and his rates were lower than other firms.

How much have you invested with them?

We’ve spent a little over $1,000.

What is the status of this engagement?

We started working together in July 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely noticed an uptick in our followers. It’s a very positive change simply to have an effective web presence. Before, I wasn’t getting messages when people tried to email me through the site. Blake fixed that and now I get everything.

How did Marcher Internet Marketing perform from a project management standpoint?

Blake is very easy to work with. I call or text and he always gets right back to me. He’s very accessible, which is what I was looking for versus someone hours away in a different time zone. We can meet up very easily if I need to make any changes or want to show him something. If I ever need anything, I just call Blake.

What did you find most impressive about them?

Blake delivers personalized service and a firm commitment to doing the job right. If I ever don't like some aspect of the site, he’ll fix it without complaining. That’s the kind of service you won’t get with a big company. He’s given me so many ideas, which I really appreciate. Most importantly, he exceeds my expectations every time.

Are there any areas they could improve?

I’m always telling Blake that he needs to do more marketing. Going by referrals is great but he should be on marketing platforms to get the Marcher name out there. By being on Clutch he’s starting to do that, and I think he's going to be very successful.

Do you have any advice for potential customers?

Have a budget in mind and tell Blake what you’re looking to accomplish. He’ll let you know what services he can offer. He’s open to suggestions and will also bring ideas to the table.

BACKGROUND

Introduce your business and what you do there.

I work for an organization that provides student loan consolidation services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Marcher Internet Marketing?

We wanted to upgrade our website and market our business through Facebook ads.

SOLUTION

What was the scope of their involvement?

Using PHP, Marcher updated the layout and organization of information on our website, incorporating a new contact form and a news section. They also oversee our social media marketing, determining what to spend on Facebook ad campaigns as needed.

What is the team composition?

I work with a single point of contact, Blake (Owner and President, Marcher Internet Marketing).

How much have you invested with them?

We've invested around $6,000.

What is the status of this engagement?

We started working together in October 2017 and expect to wrap up the work this month [March 2018].

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen more engagement on Facebook and are pleased with the cosmetic changes Marcher has made to the website.

How did Marcher Internet Marketing perform from a project management standpoint?

Blake was very responsive and accessible, communicating mostly through email and phone.

What did you find most impressive about them?

Blake made himself available to us whenever we needed. Their high level of accessibility is invaluable.

Are there any areas they could improve?

No. Blake is great at what he does.

Do you have any advice for potential customers?

Make sure that Marcher has the time to take you on as a client, since Blake tends to spend a lot of his own time with his clients.