Own your future

Manifesto is a multi-award winning, agile agency of creatives, coaches, strategists and technologists who collaborate with exceptional organisations to help them own their future. By listening carefully to the needs of their clients and their audiences, and by developing a shared understanding of how to create value, Manifesto delivers innovative, audience-centred experiences, products, services and change.

 
$50,000+
 
Undisclosed
 
50 - 249
 Founded
2011
Show all +
London, United Kingdom
headquarters
  • 1st Floor, 141 - 143 Shoreditch High Street
    London, LND E1 6JE
    United Kingdom

Portfolio

Key clients: 

University of Dundee, Unicef UK, The National Trust, Parkinson's UK, Royal Botanic Gardens Kew

Building a bold new, audience-centred website for The Royal British Legion

Manifesto partnered with The Royal British Legion (RBL) to build a bold new website. By using an audience-centred approach, the new website acts as the bedrock for an ecosystem of engagement, through which Manifesto has helped empower RBL to create digital experiences which inspire all of their audiences.


The Royal British Legion’s

previous website reflected their internal structure more than meeting the needs of their audiences. The RBL therefore struggled to provide users with cohesive journeys, while the organisation’s ability to tell engaging stories was severely hampered.


Manifesto helped RBL develop a new set of audience personas through a design-sprint process, marking the first time the people they support have been brought alongside fundraising audiences. This presented the opportunity for a new information architecture, content strategy and key user journeys for the new site. The use of Sitefinity CMS alongside atomic design principles and a full pattern library allows site editors the use of modular components to craft compelling stories which weave through the entire site, unbound by restrictive page templates.


The new site launched in April 2019, in the month following the launch of the new site, online fundraising donations increased by 57%, online membership sign ups by 30% and overall traffic to the website was up by 22%.

Digital experiences at Kew Gardens

World heritage site, Royal Botanic Gardens, Kew selected Manifesto as digital development partner in 2018, to collaborate on an improved website with improved digital experiences for Kew’s diverse audiences, which help build a wider understanding of the organisation’s mission and values.


The organisation has ambitions to improve its digital

experience for a range of users; from visitors to the gardens, to event attendees, to users who are interested in the research conducted by Kew’s scientists. The kew.org website plays a vital role in increasing interest and engagement with Kew’s vital work in plant and fungal science and conservation, as well as delivering on commercial goals such as ticket sales and donations.


Working as an extension of Kew’s Digital Experience team, Manifesto helped redesign the website’s information architecture and key user journeys, before rebuilding the site on the Drupal 8 platform with significant improvements to the user experience. Choosing frameworks in favour of a pattern library approach, the new site gives editors an easy way to build and publish pages to house a wide variety of content and showcase striking photography.


Launched in March 2019, the new kew.org website marks the end of the first phase of Kew and Manifesto’s ongoing digital development partnership. The new site has seen increased user engagement, with average bounce rates down by 19.9%. Manifesto and Kew will continue working together to deliver improvements to the digital experience and further develop their organisation-wide digital roadmap.

Improving digital journeys for Notting Hill Genesis residents

Notting Hill Genesis (formerly Genesis Housing) is one of the UK’s leading housing associations. The organisation’s website had grown organically over time, meaning the relevant content for residents wasn’t very easy to navigate. They wanted to redesign their website to help residents get to the information they need quickly, and therefore believed that the residents should be heavily involved in this design. The organisation

also wanted to provide a quick, convenient way for residents to report repair requests easily and efficiently.


Manifesto kicked off the design journey with a user research stage involving 2 workshops, site visits to the contact centre and a resident survey. We also conducted one-to-one interviews with 12 stakeholders from around the business to build an understanding of what they did, their current ways of working, and their ambitions for the future. The aim was to determine the needs and preferences of multiple kinds of user, to design journeys which would help them access required information quickly and easily.


An innovative new feature for requesting repairs uses a conversational interface to help guide tenants towards the actions that will get them help fastest. Condensing thousands of decision tree options down into a simple conversation with a human-like assistant, the ‘report a repair’ feature attempts to mirror the experience of the contact centre, and help tenants get fast access to the information they need.


The new site launched on Wednesday 8th November 2017. Built in just 11 weeks on Drupal 8. In the first month after launch, the new site, with its improved information architecture and redesigned user journeys, saw over 60,000 unique page views. The ‘report a repair’ form, mirroring the experience delivered by the contact centre, but using fewer resources, successfully fielded over 21,000 interactions.

Reviews

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Branding & Web Design for Charter School

"Their commitment to understanding our needs and listening to us has made them stand out."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

Manifesto provides ongoing branding and development support. They’ve created marketing materials and redesigned an existing website to enhance a school’s fundraising efforts. 

The Reviewer
 
51-200 Employees
 
Milwaukee, Wisconsin
Chris Her-Xiong
Executive Director, Hmong American Peace Academy
 
Verified
The Review
Feedback summary: 

The improved site and branding strategy have greatly helped position the school for its fundraising campaign. Manifesto’s continual insight and expertise make them strong partners. Supplying unique ideas while meeting the project’s original goals, their team has been a valuable asset. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a public charter school. Our enrollment has grown about 800%, and we’re a high-performing, award-winning institution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Manifesto?

We hadn’t done any marketing or public relations work to improve our visibility in the community, so we hired Manifesto to help. We were trying to raise funds for these efforts, so we wanted their team to help create these materials. Also, our website wasn’t user-friendly, so we needed to improve the UX.

SOLUTION

What was the scope of their involvement?

Manifesto simplified our website and handled the redesign to give users a more holistic experience on the platform. They helped us target the key taglines that we needed, narrowing our focus down to around seven. Their team conducts social media marketing for us, working on our branding and strategy. They create materials and new improvements for our efforts, overall. 

What is the team composition?

Tim (Chief Storyteller & Managing Partner, Manifesto) and Matt (Managing Director, Manifesto) are our main points of contact, but creators, web designers, a secretary, and others support the efforts, as well. 

How did you come to work with Manifesto?

We sent out an RFP and Manifesto responded. They had more experience in branding and marketing, which is what we wanted to focus on. They’d also worked with local companies on their websites and shared their samples. We were very attracted to their branding and design work. After interviews, we chose them over other options. 

How much have you invested with them?

We’ve spent between $70,000–$100,000 on their services. 

What is the status of this engagement?

We’ve had an ongoing relationship with Manifesto since April 2018 and it’s ongoing. We’re always looking for other tasks to use them for. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve played a significant role in creating materials to help our fundraising efforts. We’ve been very satisfied with the deliverables. We also appreciate the guidance and wisdom they bring to our unique business, contributing to the success of the project. 

How did Manifesto perform from a project management standpoint?

They’ve been excellent; I’ve loved working with them. We communicate over email and phone mostly. Their secretary attends each meeting, keeps and sends the minutes, and gives us reminders. On top of making sure we’re satisfied, they work to deliver everything on time and up to our expectations. 

What did you find most impressive about them?

Their commitment to understanding our needs and listening to us has made them stand out. They also process our requirements but still provide their own expertise and knowledge to enhance the project. They help take our ideas to the next level, so I’m very satisfied with that. 

Are there any areas they could improve?

I don’t have much experience in this area, but they’ve delivered on what they promise so I have no complaints. 

Do you have any advice for potential customers?

I’d suggest you do your homework. There were a few people we considered during the process and we interviewed Manifesto a couple of times before signing the contract to make sure it was the right fit. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer