IT Managed Services
Hardware
+2
$200,000 to $999,999
Jan. 2011 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"I don’t know what I would’ve done without them."

Jan 27, 2021

President, Gelmor Trading Co.

Marilyn Jacques

Manufacturing
New York City, New York
1-10 Employees
Phone Interview
Verified

ManhattanTechSupport.com LLC provides ongoing IT support services to a lace importer. The team manages all of their in-house computers and technology. They fix any issues and upgrade systems when needed.

Throughout the ten-year engagement, ManhattanTechSupport.com LLC has provided an efficient and supportive service. Their high-level communication style is complemented by their responsive approach. Customers can expect an available team that listens to their needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president. Founded in 1948, our company imports high-end lace and toile from France.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ManhattanTechSupport.com LLC?

ManhattanTech is our tech company from A to Z. Since they started, their team has taking care of all of our computers. We’re a small company.

SOLUTION

What was the scope of their involvement?

We have an ongoing contract with them. The team takes care of six computers, our phones, and iPads. If we have a problem, we call them, and they take care of it.

What is the team composition?

Throughout the years, we’ve worked with a good amount of people.

How did you come to work with ManhattanTechSupport.com LLC?

My accountant at the time suggested them.

How much have you invested with them?

Each month, we pay them under $2,000.

What is the status of this engagement?

We started working with them at least ten years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t know what I would’ve done without them. Their team remains available to us. Even during the pandemic, they’ve made sure everything runs smoothly as we work remotely. If we have any type of problem, their team can solve it.

How did ManhattanTechSupport.com LLC perform from a project management standpoint?

Their communication is top-notch.

What did you find most impressive about them?

Every single person I’ve worked with has helped me with a smile. They’re just wonderful. They take care of things quickly, and they make sure everything is done.

Are there any areas they could improve?

Honestly, I’m happy with what I have. Anything I need, they take care of.

Do you have any advice for potential customers?

The team has excellent personnel. Along with their reaction time, their team is extremely helpful and listens to their clients.

Customers have to decide how much help they need. Have an idea of what you want and need, so their team can give it to you.

RATINGS

5.0

ManhattanTechSupport.com LLC

NYC's Highest-Rated & Award-Winning Tech Partner

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