ManhattanTechSupport.com LLC

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president. Founded in 1948, our company imports high-end lace and toile from France.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ManhattanTechSupport.com LLC?

ManhattanTech is our tech company from A to Z. Since they started, their team has taking care of all of our computers. We’re a small company.

SOLUTION

What was the scope of their involvement?

We have an ongoing contract with them. The team takes care of six computers, our phones, and iPads. If we have a problem, we call them, and they take care of it.

What is the team composition?

Throughout the years, we’ve worked with a good amount of people.

How did you come to work with ManhattanTechSupport.com LLC?

My accountant at the time suggested them.

How much have you invested with them?

Each month, we pay them under $2,000.

What is the status of this engagement?

We started working with them at least ten years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t know what I would’ve done without them. Their team remains available to us. Even during the pandemic, they’ve made sure everything runs smoothly as we work remotely. If we have any type of problem, their team can solve it.

How did ManhattanTechSupport.com LLC perform from a project management standpoint?

Their communication is top-notch.

What did you find most impressive about them?

Every single person I’ve worked with has helped me with a smile. They’re just wonderful. They take care of things quickly, and they make sure everything is done.

Are there any areas they could improve?

Honestly, I’m happy with what I have. Anything I need, they take care of.

Do you have any advice for potential customers?

The team has excellent personnel. Along with their reaction time, their team is extremely helpful and listens to their clients.

Customers have to decide how much help they need. Have an idea of what you want and need, so their team can give it to you.