What evidence can you share that demonstrates the impact of the engagement?
We use Google AdWords so I can see the work is effective. There are approximately 10 calls per day coming in just for tax questions or from those who are interested in getting a quote. We’re working as an independent CPA [certified public accountant], so we’re not the tax office. A lot of times I show that I have very good visibility on the internet now because people are more able to find me. They start looking for an accountant or services that we can provide. The growth rate is okay.
How did Mandy Web perform from a project management standpoint?
We used mostly Skype, as well as email. We use Basecamp internally, creating a project and posting all the necessary tasks, and now use the platform together to make sure, because we’re in a different timezone.
If they had questions, we discussed everything. A huge part of the project is SEO. We got reports on everything to see which keywords and which information they used to represent us. It was good to work like that. I like to have a strategy when I work with people and I like to know what they’re doing.
What did you find most impressive about them?
I chose them over a Belgian company because of the price. When you explain the project to someone in Belgium, the cost starts at 2,000 euros [$2450], but they don’t understand your needs.
Mandy Web has a good quality of work and they know what to do. They can really advise correctly and provide detailed reports. They don’t charge extra for fixing issues and they’re dedicated. I really appreciated how fast their response time was. In Belgium, I’d never get that level of trust with someone.
Are there any areas they could improve?
We can always improve the communication. Sometimes they need me to be really clear. They’re from a different industry and so didn’t know everything about tax content and CPA. I’d like them to improve that.
Do you have any advice for potential customers?
Use a tool like Basecamp to make sure the deliverables are done on time. Follow the project. You are the customer so you need to drive your project because it’s your own project. Make sure they understand your needs especially if you want to run SEO in a different language.