What evidence can you share that demonstrates the impact of the engagement?
After the first year, the worst thing about them was the communication. They didn’t have an idea of what to do next, which was terrible. Their team initially only worked on AdWords and it went well, but they then got the idea to move on to SEO, which was okay, except they stopped working on AdWords. Our revenue has increased by $100,000 in a year since we’ve stopped working with MAN Digital. In my opinion, we’re doing better now.
When Romeo is working on his own, the quality is okay, but not necessarily when he’s working with other people.
How did MAN Digital perform from a project management standpoint?
He became hard to contact after a while. The other team members were mainly responsible for communicating with Romeo and they told me he wasn’t doing anything. After a while, he became arrogant with me and my colleagues, which was really irritating.
What did you find most impressive about them?
In the beginning, they were doing well in terms of SEO and AdWords. We saw big improvements in the website and marketing. After that, it was constantly getting worse as they had no idea of what to do next.
Are there any areas they could improve?
They should improve their client contact skills and be more focused on what they want to do. They should also learn more about the client. At one moment, we felt that they were doing the work without knowing about our profession. Healthcare is a specific business, and they didn’t have anything to contribute.
Do you have any advice for future clients of theirs?
Clients should talk personally with Romeo and try to get his attention focused on the project. I believe that at the moment, most of the work is done for him by other people and he’s mainly traveling. If he controls the work and puts his heart and mind to it, I think it will be good. Clients must keep him close and collaborate with him.