MAN Digital

Introduce your business and what you do there?

I’m the marketing director of Friday Pulse, an HR consultancy.

What challenge were you trying to address with MAN Digital?

We were looking for a company that could support our digital marketing efforts.

What was the scope of their involvement?

They help us with HubSpot, which is our CRM system. They also assist us in implementing integrations on our website. The team also works on mailing lists and sales prospecting strategies, and they handle our LinkedIn and Google ads.

What is the team composition?

We work with four people from MAN Digital; the account director is our main point of contact.

How did you come to work with MAN Digital?

Our website developers recommended them. We then met and decided to do a trial project.

What is the status of this engagement?

Our ongoing work began in June 2020.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve only been working on this project for a few months, but we’ve already seen an increase in traffic. However, it’s too early to share any campaign metrics. They do an amazing job with our ads and the quality of their prospects is marvelous. Overall, I highly recommend working with MAN Digital.

How did MAN Digital perform from a project management standpoint?

We use GitHub, and we communicate daily. MAN Digital keeps us informed, and they meet deadlines. On top of that, they have excellent customer service. They also communicate exceptionally well and offer several training services. 

What did you find most impressive about them?

Their knowledge of using several systems and platforms has been impressive. Overall, they do great work.

Are there any areas they could improve?

Nothing comes to mind on areas they can improve.

Do you have any advice for potential customers?

Know what you want in terms of strategy and deliverables. In addition, provide them with a detailed brief. Then, hold a workshop and map out the strategy from there.

What challenge were you trying to address with MAN Digital?

They’re helping us create a case study for a project that we did some time ago.

What was the scope of their involvement?

Previously, there was some miscommunication due to some external factors and change in their employees, which caused some delays. We got together afterward to clear everything up. They apologized and were very professional about it.

This time around, they’ve been very responsive. They’ve used some of the material that we had already provided them, such as our interviews about the solution delivered and technology used, and they’ve done it entirely from scratch. They’ve assigned senior business people to our case to make sure that the solutions are understood and portrayed in a fantastic way.

They’ve also been working extremely fast. We started the redo on Thursday, and by Friday they’d come back to us with more technical questions, which showed that they actually knew what they were talking about. It also showed that they’d really put the time and effort into learning because what we do and how it provides value was something new for them, but it had to be described in the case study.

We sent them the answers on Friday, and they’d already sent us a draft by Monday. Compared to the last one,  it was of superior quality. There were still some changes to be made, but the main points — which are the solution itself, understanding it, and the flow and structure — were very good.

Now, the project is heading in a great direction, with just some small adjustments from our part in terms of the services or technology names. I think we’ll be good and then we’ll start using the case study right away.

What is the team composition?

Our main point of contact is Przemek (CEO). We’re also in contact with Romeo (Founder) to make sure the case is handled properly. It gives the case extra significance on their side, so he makes it go faster because he’s personally invested.

How much have you invested in them?

The case study was €900 (approximately $1,000 USD), and they’re doing the redo at no extra cost.

What is the status of this engagement?

We worked with them on the redo in May 2021, and I’m sure that it’ll be finished this month.

What evidence can you share that demonstrates the impact of the engagement?

I think we got off to a bumpy start, but what was really important is that they didn’t give up on this. They were very proactive in reaching out to us, trying to understand what went wrong, and how they could fix it. They apologized for the entire situation, and they’ve been a very valuable partner ever since.

The work that they’re doing now is strong and it’ll potentially open new opportunities for us when we share it with some leads.

How did MAN Digital perform from a project management standpoint?

It’s been a very simple project; we’ve just had a few meetings on Google Meet. We’ve also used Google Docs to comment on it and see how it’s developing, but other than that, we mostly do emails and calls.

What did you find most impressive about them?

Speaking from this project perspective, I would definitely say that it’s their dedication to the quality of their work. They were very proactive in reaching out to understand where they went wrong. They’ve followed through in this process, and the way that they’ve made sure that everything is actually right, really shows that they’re very customer-centric and service-oriented.

Are there any areas they could improve?

The only thing that comes to mind is that this is how it should’ve been the first time around, but it’s more important that they addressed it and we got out of it.

Do you have any advice for potential customers?

It’s really important to communicate if you’re not happy with something. They will not be offended about it or anything; they’ll make sure that you get the best product.

This review was published on May 7, 2021.

Jakub Czapski

Partner, Blazity

IT Services

1-10 Employees

Warsaw, Poland

Less than $10,000

Jan 2021 - May 2021

Project summary

MAN Digital was tasked with a case study for the company’s newest project. The team managed to complete the interview with their client and created the case study.

Feedback summary

MAN Digital delivered the case study but did not meet the expectations of the client. Though the workflow was effective, they failed to meet the needs of the client. Ultimately, the team’s level of service and outcomes increased tensions, leading to the termination of the engagement.

BACKGROUND

Please describe your company and your position there.

I'm a partner in a new venture called Podepo, however due to other partner's business affiliations we started the MAN Digital project as Blazity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MAN Digital?

We hired them to write a case study

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and had an interview with few companies, man digital seemed professional and they had very good clutch reviews.

Describe the project in detail and walk through the stages of the project.

After initial meeting there was a long waiting time because the project we were basing the case study from grew. So we had a refresher call sometime beginning of 2021 where we went through the project and the client we worked with. Then, we got a script and questions for an interview call with the client. The interview was recorded and then we send it to MAN Digital. After that, they have created a case study in just a few days.

We have submitted almost 40 comments to the initial version, which was bad on a level of content but also on a level of logical continuity between paragraphs. It's like either they completely do not understand how to write or they just didnt put much effort to it. After that they took approx. 3 days to resolve our comments. 90% was resolved by copying or slightly rewriting the comment text and adding it to the case study.

After this we saw no chance of further improvement so we wanted to end our cooperation ASAP. The copywriter working with us quit or got laid off at this point, which made any improvements even more unlikely. We accepted the copy and waited for graphical design of the document. They were supposed to add e.g. a visualization of agile development process we employed by the client but they either forgot or ignored this. The final deliverable was looking fine from graphical standpoint.

How many resources from the vendor's team worked with you, and what were their positions?

We had two people working on our case, one account manager who kept messaging us in English even though all 3 of us were Polish, and a copywriter who quit / got laid off during the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is the case study but I would not call it a success.

How effective was the workflow between your team and theirs?

The workflow was fairly effective, they responded to all of our comments on the case study, unfortunately they could not make any valuable fixes apart from copying the content of our comments into the case study itself.

What did you find most impressive or unique about this company?

That with the level of service they provide they have 4.8 stars on clutch. This means that either we were extremely unlucky, or we were treated as worse sort of clients. Not sure which is worse.

Are there any areas for improvement or something they could have done differently?

Yes, they could better responded to our feedback and just create a more quality work. We felt like they just copy pasted a generic case study and replaced default company with our company in a few places. Other thing is that they should have someone read their work before they send it to us, because apart from overall low quality of text there were simple editorial errors. E.g. clients goal was to have decentralized infrastructure and the deliverable was a centralized infrastructure according to our case study. This was the final product they delivered - we had to change issues like this ourselves later because it seemed easier than explaining it to them.

RATINGS

Overall rating: 0.5

The case study is of very low quality, not only is it not a good marketing material, but there are contradictions from paragraph to paragraph.

Quality: 0.5

Extremely low, we felt like they knew they gave us poor case study but thought we wont notice.

Cost: 3

It was a very low cost representing the quality of later work

Schedule: 4

Scheduling was normal.

Willing to refer: 0.5

Extremely unlikely, the company did not treat us professionally.

Please describe your company and your position there.

I'm the Conversion Rate Optimization Consultant at FintechOS - We are an award-winning provider of SaaS-based end to end financial technology to digitally ambitious banks and insurers. We offer financials the speed and flexibility to create personalized and complete digital journeys through fully automated processes.

For what projects/services did your company hire MAN Digital?

We were looking to audit our existing Hubspot account and identify areas to improve. Also, we wanted to redesign our existing landing pages and host them on Hubspot.

What were your goals for this project?

On the one hand, we wanted to improve our Hubspot flows, make sure the CRM is properly set up and that we have a clean start and a solid foundation to build upon. On the other hand, we wanted to switch from Wordpress CMS to Hubspot CMS.

How did you select MAN Digital?

I've attended a live webinar where Romeo had a great, insightful presentation. The next day I've reached out and started talking about our needs and goals. I was impressed by their knowledge and fast response time.

Describe the scope of their work in detail.

We started with an overall audit of our Hubspot account, then we listed all the weak points and prioritize them based on their potential impact. We made a plan on how to tackle these challenges and in terms of a couple of weeks, we started working on them. After the audit, their team also pointed out the potential of moving our landing pages from WordPress to Hubspot.

A great decision we're proud of till this day. Along the way they were really helpful with advice and guidance on numerous challenges with Hubspot. Another huge help and a solid area of their expertise, the ABM strategy. Although we haven't managed to action on the plan, due to internal decisions, their plan was top notch. I would also highly recommend them if you're looking for someone to build an ABM strategy from zero.

What was the team composition?

I've mainly worked with Romeo and their designers.

Can you share any outcomes from the project that demonstrate progress or success?

Their audit played a huge role in considering upgrading to Hubspot Enterprise. Their ABM strategy plan is referenced to this day as a guideline when talking about a proper B2B go to market. The landing pages they've created are getting around 4k visitors/month and more than 360 leads/month.

How effective was the workflow between your team and theirs?

10/10 They've managed not only to provide a fast turnaround time but also great support despite our constantly changing requests.

What did you find most impressive about this company?

Their ability to provide a fast turnaround time, high quality and fast support was outstanding.

Are there any areas for improvement?

I felt the need to have a plan, a go-to-market strategy off-the-shelve ... although the research phase is crucial, many times companies don't have the internal resources needed to define an ICP and they need a starting point.

Introduce your business and what you do there.

I am the head of marketing for Pragmatic Coders. We are a digital product studio that works with startups. We build products for them and help them develop their venture.

What challenge were you trying to address with MAN Digital?

When I joined Pragmatic Coders, I was facing around 20 different tools for marketing automation and it was really hard to move on with that large number of tools. 

The automation was scattered among different platforms and systems. One of my first goals was to build metrics for every step of the customer journey, and we selected HubSpot to be that platform.

What was the scope of their involvement?

MAN Digital is a HubSpot implementation partner, and they helped us reshape our thinking about the customer journey, market automation, and nurturing campaigns, and they helped us set up HubSpot processes, templates, and good practices.

They guided the sales and marketing team in terms of certifications and in-depth agency domain. 

What is the team composition?

I worked with two people from MAN Digital: a partner and a project manager.

How did you come to work with MAN Digital?

I had personally heard about them a long time ago because they are really good at content marketing.

I wasn’t aware they were partnered with HubSpot, so when we were considering HubSpot as a platform of choice, I went to the HubSpot marketplace to look for partners and MAN Digital was listed there. I knew that I wanted to talk to them.

How much have you invested in them?

We spent €3,000 (approximately $3,500 USD).

What is the status of this engagement?

The partnership started in July 2020 and lasted three months.

What evidence can you share that demonstrates the impact of the engagement?

We now have metrics for every step of the customer journey. This is really important because we needed to understand how we could improve our customer’s journey and increase our demand for our services and conversion rates. 

That is the sentiment of everything that we do now. We have metrics for the top, middle, and bottom of the funnel conversions. They also helped us in a fantastic way to re-engage old contacts. 

MAN Digital provided us with a cheat sheet to prepare and launch a B2B webinar for the contacts we have in our database as well as for new contacts, which was a really valuable insight.

How did MAN Digital perform from a project management standpoint?

Project management was really good because they have a template for HubSpot implementation. They used that upfront prepared template and adjusted it to our situation. It was all digital and remote during the pandemic, of course. We used Slack during the cooperation with them. 

MAN Digital knew the domain and had the knowledge. They had the insight because they knew the agency domain, which was really useful because we didn’t have to explain what we did to them. 

In the first meeting, they already had a pretty good understanding. It was more about what was unique about the business and how to measure that unique proposition, process, or whatever it was that helped generate demand and leads.

What did you find most impressive about them?

Everything was top notch.

Are there any areas they could improve?

We are parting ways now, but they should never part ways and they should try to sell more. They did what we ordered, and it seems to me they are busy with other customers.

Do you have any advice for potential customers?

I would really recommend going with MAN Digital for HubSpot implementation.

Please describe your company and your position there.

I am a Strategic Growth Manager at a software development consultancy company that delivers scalable custom software solutions for the transportation & logistics industry. We want to digitalize the industry with custom software and system integrations that are easy to use and make an instant impact on business processes and provides a competitive advantage. I oversee our growth strategy and digital marketing activities.

For what projects/services did your company hire MAN Digital?

We were looking for a partner to build a long-term digital strategy for our marketing activities. We wanted to reshape our messaging towards specific market verticals, gain more website traffic and qualified leads, design a clear marketing funnel and place a proper content strategy backed up with SEO activities.

What were your goals for this project?

We wanted to design a new funnel to start acquiring leads, build an infrastructure to capture, segment and nurture leads, run lead generation campaigns to acquire traffic, deliver a long-term content strategy as a proven and sustainable traffic source. The end goal for these activities was to deliver several sales qualified leads.

How did you select this vendor?

We have searched online for digital marketing agencies and compiled a list of 3 based on the case studies on their websites. We contacted each company and shortlisted it down to 2 after receiving their initial pitches. The choice was obvious because only Man Digital presented the understanding of the software development market.

We selected this vendor based on the quality of their final proposal and their willingness to work alongside members of our team on the creative aspects of their work. During the cooperation, we felt that Man Digital is a team member, not an external company just supporting our efforts.

Describe the scope of their work in detail.

After we selected this vendor, we had a series of discovery meeting to discuss our goals and our company's brand. The team focused on understanding what the major drivers were for our business, and they talked with all the members of our team to understand our market position. From there, they developed a digital marketing strategy, started to support us in the execution, and trained our team members.

They have supported us in competition analysis, keyword and topic cluster research for the specific market verticals, website redesign (structuring, copywriting and copy feedback), preparing landing pages which actually convert, set up proper visitor tracking solutions, introduced a content strategy, delivered key content articles and blog posts based on research, facts, and data.

Additionally, they onboarded us to a CRM and several other digital marketing tools, introduced email marketing and conversational marketing, supported us in paid ads strategy redesign starting with test campaigns and subsequently with full-scale campaigns both LinkedIn and Google (remarketing campaigns as well) and optimized them week by week (bids, budgets, copy, targeting). They participated in daily standup calls, review calls, and project management calls delivering valuable knowledge and insights each time.

What was the team composition?

Our marketing team consists of five team members. Man Digital supported us with additional team member and introduced consultants who had a supporting role.

Can you share any outcomes from the project that demonstrate progress or success?

With the support of Man Digital we started to gain more than 100 leads, several marketing qualified leads and few sales qualified leads each month.

How effective was the workflow between your team and theirs?

The project manager that we were assigned became a team member. We connected over Zoom each day and used Monday.com and Slack for all other communication.

What did you find most impressive about this company?

I was blown away by the knowledge and experience that this vendor had about our industry and our market. We learned much more than we thought possible, and we appreciated that they were patient and thoughtful while we struggled to keep up with their innovative ideas. I have worked with other digital marketing companies, but this was a particularly collaborative and positive experience. I will certainly engage with this company again for any digital marketing needs that we have in the future.

Are there any areas for improvement?

To be honest I cannot come up with any areas for improvement. We were very satisfied with their work every step of the way.

Please describe your company and your position there.

I am Marketing Manager at itCraft. We are a software house that focuses on mobile and web app development. We have 60+ employees who cover all stages of development: from business analysis through business design, development up to QA and promotion. We've been working with clients from different parts of the world delivering custom solutions for their businesses.

For what projects/services did your company hire MAN Digital?

We hired MAN Digital for the marketing and sales workshops. We wanted to understand the needs of each department, make our cooperation more efficient, talk about vision and aims we all have and find new ways for lead generation. MAN Digital supposed to help us based on their experience.

What were your goals for this project?

We wanted to find new lead generation sources, learn how to measure our activities, what to focus on and how to calculate the effectiveness of our activities in this area. Also, we wanted to know what tools should we use and how to make our data-based decisions.

How did you select this vendor?

We just found their marketing lead generation materials and found out that they converted us the way we would like to convert people into our clients. That is why, seeing what and how they do, we wanted to cooperate with someone who understands our pains and struggles and can share own experience. This way we decided to work with MAN Digital.

Describe the project in detail.

Once we signed the agreement for the workshops with MAN Digital, we met in one of our offices. A person who prepared two-days workshops came to our city, prepared everything and conducted the workshops. Right before them, we got a necessary material and all the stuff they wanted us to fill before the actual workshop to be aware of some points and prepare them for further discussion. Then again, after the workshops they contacted us multiple times, asked about results, offered their help and we are still in touch with different activities.

What was the team composition?

From our side we had 2 owners of the company, 2 marketing employees and 2 sales employees. From the MAN Digital side there was Romeo, who conducted the process of workshops.

Can you share any outcomes from the project that demonstrate progress or success?

We could understand the mutual needs of the marketing team and sales team. We verified our approach and found new ways of acting and lead generation sources. Up to date and it is more than half a year after the workshops, we are still using techniques and tools we discussed during the workshops and use the knowledge MAN Digital shared with us.

How effective was the workflow between your team and theirs?

Everything was on time, we were notified about any changes. All our actions were agreed with both sides.

What did you find most impressive about this company?

Their experience in our industry. There are a lot of marketing and sales specialists but they do not actually know how to sell services for software houses. The attitudes and strategies differ a lot compared to e-commerce or businesses that sell low-cost products or services. Here, MAN Digital was experienced agency in this area so we trusted them.

Are there any areas for improvement?

Not really. As they taught us, they try different attitudes, they do different activities and we can see that they follow what they teach others. That is why we trust them and we think that they do a good job!

Please describe your company and your position there.

I'm the co-founder and head of digital at Brandmed

For what projects/services did your company hire MAN Digital?

We were about to change our whole marketing approach, we wanted to use ABM as our main strategy. That is why we were looking for a new partner, that could help us with implementing this type of strategy, show some new and fresh solutions that could give us an advantage in the market, and make our marketing activities more efficient. And here we've found MAN Digital (which was recommended to us), and it turned out that they offer everything we're looking for and are a perfect cultural match to our organization.

How did you select this vendor and what were the deciding factors?

We chose MAN Digital based on their offer, wide range of additional services, and a cultural fit.

Describe the project in detail and walk through the stages of the project.

They learned about our company; services, team, our strengths and weaknesses, desired target group. Then they've helped us to create and plan the whole ABM strategy which included content plan, tiering, buyer personas, marketing, and sales funnels, etc. Besides that, they also became our partner with HubSpot onboarding, setting automation, and creating the sales pipeline.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a Senior Consultant, HubSpot Onboarding Specialist, Project Manager, and Account Manager.

Can you share any outcomes from the project that demonstrate progress or success?

Our marketing and sales teams are planning all their actions in a way that is consistent with the strategy they've prepared. Also, they showed us how to use the full potential that HubSpot is offering, and we find it a huge game-changer for us, which helps us with day-to-day activities.

How effective was the workflow between your team and theirs?

Cooperation and the general workflow were flawless. They were there when needed. Meetings, calls were organized immediately. They provided full support for us.

What did you find most impressive or unique about this company?

Their knowledge and experience with ABM strategy and HubSpot. We learned a lot. Besides, cultural fit - meetings were conducted in a very casual atmosphere and it was really fun to communicate with people from MAN Digital.

Are there any areas for improvement or something they could have done differently?

They could be more open to initiatives that are not related to ABM.

Please describe your company and your position there.

I am the head of Sales, and we help a variety of institutions with their engagement.

For what projects/services did your company hire MAN Digital, and what were your goals?

Account-Based Marketing (ABM) campaign strategy and implementation support. Build a strategy to open deals with top institutions.

How did you select this vendor and what were the deciding factors?

MAN digital was recommended

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The project started with defining our current business model and objectives. They also checked our products and market landscape. We started by selecting a priority segment, and then we went methodically through the stages of campaign planning, i.e. account listing, prospecting, tiering, messaging, content planning, tactics, orchestration, rollout plan, timelines, and executive summary.

How many resources from the vendor's team worked with you, and what were their positions?

Strategy consultants worked closely with our team at the beginning and later we also had a chance to work with experts from other fields such as ads, content or HubSpot.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We targeted over 1000 companies. After 2 months of the campaign, 500 converted and 20 sales opportunities were opened. The success of the campaign results from both a well-planned campaign and strong channels, which were our assets.

Nevertheless, a very important aspect is the increase in the quality of qualified leads and sales discussions as well as the use of HubSpot infrastructure where marketing and sales work together.

How effective was the workflow between your team and theirs?

We were able to work closely through weekly and bi-weekly meetings between stakeholders on the project. The agency was also very helpful in implementing the infrastructure and launching the campaign.

What did you find most impressive or unique about this company?

Their knowledge was extremely deep about these complex campaigns. They clearly knew what they were doing.

Are there any areas for improvement or something they could have done differently?

There were some small areas of miscommunication around what would actually have to be executed by our team, and just how intensive those tasks might be, but nothing major.

Please describe your company and your position there.

I am a CMO in a fastly growing Softwarehouse specialised in Manufacturing, Utilities and Energy. Our customers range from major multinationals to local energy, water and heat providers.

For what projects/services did your company hire MAN Digital, and what were your goals?

Recently we started developing advanced software products for Industry based on our implementations. We wanted to go into the scale phase, and for that, we needed the best CRM and Marketing Automation tools. We hired MAN Digital to help us go through this transition both with software and team alignment.

How did you select this vendor and what were the deciding factors?

I had the pleasure to participated before the decision in a few of their webinars. They presented exactly what we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

MAN Digital team has great Project Management Skills: they guided us through the process step by step. They operate in a truly agile way. They divided the whole project into small steps and went through it with us week by week.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Project Manager Przemek, Hubspot Expert Kamil and Development Team Member Kirti. Some workshops were led by Romeo.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started using the software every day, and now it is an integral part of our work. We managed to scale without changes to the team from one marketing campaign per month to 3-4 campaigns due to automation.

How effective was the workflow between your team and theirs?

They were always there for us, which we needed to rearrange the whole presales and marketing process. We had regular meetings to manage the workflow and workshops for my team.

What did you find most impressive or unique about this company?

Their team is super supportive! I definitely want to work with them more because the quality of their services was great.

Are there any areas for improvement or something they could have done differently?

We had some struggles with custom designs for our Hubspot templates.

Please describe your company and your position there.

I am a Creative Director, in Bambuk Studio, the team of creative people who rely on ourselves, our teammates and our collective experience.

The important goal of the studio is to achieve unique design features that distinguish us as not assembly lines for standard products.

For what projects/services did your company hire MAN Digital?

We hired Digital to build a long-term digital strategy for our marketing activities.

What were your goals for this project?

Our goal was to create a marketing strategy to generate B2B leads. We wanted to implement email marketing, gain more website traffic and potential clients.

How did you select MAN Digital?

MAN Digital was recommended by our previous clients.

Describe the scope of their work in detail.

We had a lot of meetings to discuss our goals. After deep analysis of our creative industry, they developed the marketing strategy and we started implementing it to life.

They have supported us during the process and set up proper visitor tracking solutions.

Additionally, they onboarded us to a HubSpot and several other digital marketing tools. The MAN Digital supported us in ads strategy step by step starting with small campaigns.

What was the team composition?

Аround 7 people- Marketers, Strategists, Business Analyst and Consultant.

Can you share any outcomes from the project that demonstrate progress or success?

With the support of MAN Digital we started to gain much more leads then before.

How effective was the workflow between your team and theirs?

In spite of the difference in time zones we had effective communication.

What did you find most impressive about this company?

We were impressed by their flexibility. They were really accommodating to our changing needs.

Are there any areas for improvement?

We were very satisfied with MAN Digital work every step of the way and definitely recommend them to anybody considering digital marketing & sales funnels.