Mako Design + Invent

Can you share any information that demonstrates the impact that this project has had on your business?

I know that I would not be where I am today with my product without Mako Design and Invent. When I had my final working prototype I had meetings with outside retailers. They were so impressed with the quality of my prototype, I was told more than once how great it was.

Also, I am now a mother with four children. I am very thankful for the manufacturers I was put in touch with. I visited them in November 2018 and they have been wonderful to work with. I would never have had the confidence or the time to go and find one on my own.

Plus, working with an overseas manufacturer, I was more confident entering my contract knowing that they had an established relationship with Mako. This helped me trust them and to manufacture my first production run.

How was project management arranged and how effective was it?

Project management was good. I had two different managers over the course of my four years. Delays were communicated and I would communicate either by phone or in person for bigger decisions during the process. Email communication was frequent and all major changes were made with adequate testing and in person.

What did you find most impressive about this company?

I liked how diverse they were and that there was open communication between the industrial engineers. They would often bounce ideas off each other - I was always confident I would get to my desired end point.

Are there any areas for improvement?

I would say that I was not fond of using email communication... there is a chance of misinterpretation. I only used email communication during my box design and think it would have been more efficient to have used Skype calls. I was very happy with my experience with Mako and would highly recommend them!