Can you share any outcomes from the project that demonstrate progress or success?
AnOliveBranch.com is meant to be a new 'tool' in the toolbox of dispute resolution professionals. Like many industries, existing practices have become the norm, regardless of the fact that they may be wholly outdated.
Our online platform brings efficiencies and automation to archaic methods of existing dispute resolution processes. It is designed to help the public access justice and resolve conflict with others at a low cost, friendly, and non-confrontational way. It is also designed to help dispute resolution practitioners provide their services more efficiently and quickly, and at a lower cost to themselves and their clients.
Mediators who use our site have given very positive feedback, which is not only a testament to how innovative our platform is but also how well it was developed by Makimo. The combination of expert Mediator-input and good old-fashioned letter writing (prepared by powerful “tech” in the background) delivers Mediation in a very succinct and persuasive manner, but privately and at the user’s pace and convenience.
Some of the feedback we’ve gotten included great ease-of-use for users and an impressive system performance. Consumers and clients demand online redress options when they have complaints or disputes. An OliveBranch.com now facilitates access to mediation that was previously unavailable offline. This may be used as a tool by mediators in enhancing their professional practice or may be accessed directly by disputing parties.
This latter option is a most novel development. Using the site helps avoid the formalities and logistics of live, offline mediation and gives clients and dispute resolution practitioners alike a friendly, quick, and simple online option to use that removes face-to-face confrontation.
How effective was the workflow between your team and theirs?
We used Trello to itemise each individual task, and Makimo's attention to detail is noteworthy. They were especially excellent at managing expectations. They call it as they see it, sometimes telling me if mine were unreasonable, yet in a helpful and customer-friendly way.
Long projects where you work constantly with an external consultant can be challenging to maintain, and patience can run thin at times. This is not necessarily a reflection of either side, but expectations can and do change. Of course, I admit that this happened during our project, yet at no stage was our relationship ever threatened. If anything, it got better as we went on.
What did you find most impressive about this company?
From my own experience of being a customer and a service provider for many decades, I have learnt that problems will always arise, and my rule of thumb is to evaluate how good the parties are at resolving the problem when it does. Makimo has been the best I've dealt with.
I have expanded our engagement to include development for other businesses I run. It was easy to take all of my software development requirements away from my existing providers and move them lock, stock, and barrel to Makimo.
Are there any areas for improvement?
I honestly can’t think of any areas for improvement. If I did, I would be splitting hairs and verging on being impossible to please. In truth, I am difficult to please, I admit that. I simply want things to be done once and done right. I don't think this is too much to expect, but unfortunately, my experience has served to make me expect providers in all walks of business to ultimately disappoint.
Makimo has restored my faith in, not only service providers but in my own expectations. I had accepted that mine were always more than service providers were likely to reach. Makimo proved me wrong. They have gone further and exceeded my expectations.
I acknowledge that this testimonial reads as if it were written by Makimo themselves, however, certainly feel free to contact me through either of my sites I mention above and I would be delighted to expand on anything I have written here.