What evidence can you share that demonstrates the impact of the engagement?
It was pretty nice overall to work with Makers' Den. They’re very skilled at what they’re doing, and they found solutions for every problem we gave them. They were also able to guide and teach our junior in-house engineer, which helped us a lot.
It’s hard to measure the impact because our product is really new. Everyone on our team is really happy to have worked with the engineer from Makers' Den. We would’ve extended the project even more, but the budget is tight. Our colleagues and users have always given us awesome feedback on how easy to use the UI is. We’ve also gotten recognition from our domain leads.
How did Makers’ Den perform from a project management standpoint?
They were able to onboard quickly, which is important when working with an expensive consultant. We simply explained to them what the overall architecture of our system was and how users needed to interact with it, and they were quick to assimilate that and start the work.
There was a lot of investigation work to be done in the beginning, and I didn’t have a lot of time to prepare requirements. I was able to just quickly describe what features I wanted to have, and Makers' Den planned ahead and made tickets based on that.
The communication was really strong, and it wouldn’t have been possible otherwise. Many of the features they were working on were tied to the backend, so they were in a constant communication loop with our team.
We integrated Makers' Den into our Jira.
What did you find most impressive about them?
The best part of working with them is definitely their flexibility. We had a tight budget toward the end and had to shift around. We asked them to vary the amount of work they did each week, and they planned according to that.
I also appreciated their ability to guide our frontend engineer. This isn’t usually a part of the contract, and it would’ve been expected that they just deliver the results, but Makers' Den also trained our frontend engineer.
Are there any areas they could improve?
I didn’t have detailed requirements from my side, and, because we were just getting to know each other, there was some miscommunication. It was a mistake on both our parts not to write down and summarize our initial discussions, so that Makers' Den could review the requirements later on. This was nothing critical. There were just some minor issues here and there.
Do you have any advice for future clients of theirs?
The more the client invests in planning ahead and specifying the tasks, the more Makers' Den can dish out. They have the necessary skills and knowledge to deliver fast.