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Make Ideas Happen

4.9
8 reviews

Makeen Technologies is one of the world’s leading providers of end-to-end technology solutions. Whether your business has previous digital assets that need modernizing or are harboring an idea for a fresh digital solution Makeen, together with our Australian subsidiaries MiracleMobile and MicroPoint Interactive, delivers cost-effective projects, fast.

What makes us different is our ability to provide the resources, project management experience & technical skills needed to carry a project through from its midway point to completion. While many customers engage Makeen from the early planning stages, our ability to enter a project well into its development journey and successfully bring it to market is what has earned us our enviable reputation.⁣

Makeen’s expert team is highly skilled at determining the right technology solution to fit your requirements. We are strong collaborators, applying our collective experience to each project we work on - ensuring the product we deliver exceeds expectations, however strict the timeframe. ⁣

Our services⁣
• Web & Mobile Applications – We build modern web and native mobile applications to solve business pain points.⁣
• UI & UX – We create effective website & application products that ensure a rewarding and memorable user experience.⁣
• IoT – We specialize in creating mobile apps that utilise IoT (The Internet of Things).⁣
• Cloud Computing – Moving to the cloud? Our expert team has a solid understanding of the challenges to overcome so your business only experiences the benefits.⁣
• Big Data & AI - From launching successful products to enabling unique experiences for your customers, our Big Data & BI services take your data to the next level.⁣
• Analytics – We are passionate about discovering insights that will make a real difference to your business. 

READ MORE...
 
$25,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2017
Show all +
Redmond, WA
headquarters
other locations
  • Level 32/152 St Georges Terrace
    Perth, WA 6000
    Australia
    (800) 315-9612

Portfolio

Key clients: 
Schneider Electric Oncogenex Warner Bros Microsoft Corbis Denali Advanced Integrations Pioneer Natural Resources Outlook Amusements Costco

Reviews

4.9
8 reviews
Sort by

Dev of Platform for Healthcare Recruiting Startup

"They treat your company as though it were their own. I never felt that money was the primary objective."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

After a previous developer failed to meet standards, Makeen Technologies took on the task of developing a healthcare recruiting platform. The process involved resolving security challenges and QA sessions.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Cara Lunsford, Registered Nurse
Founder & CEO, Holliblu
 
Verified
The Review
Feedback summary: 

Makeen Technologies executed a platform that utilizes state-of-the-art technology. It's now being used by over 150 companies and thousands of nurses. The team leads expressed genuine concern for the success of the client and went about the engagement with empathy and care.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Founder of Holliblu, a nurse workforce management and recruiting platform for healthcare companies and a community for nurses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Makeen Technologies?

Makeen was hired to take over development after we discovered that our previous developer was over charging and had created a product that was below industry standards. Makeen was hired to bring our product up to industry standard, add certain layers of security, create a subscription pricing model, and help us to create innovative technology for our product.

What were your goals for this project?

We wanted to make sure that our product was built in a way that would allow us to be dynamic as a company. We wanted the foundation to be strong so we could scale the technology. We wanted to work with a company that was innovative and could help us stay relevant. We wanted honesty and transparency from our developers.

SOLUTION

How did you select this vendor?

makeen was referred to me through a friend.

Describe the project in detail.

We worked tirelessly with our assigned project manager from Makeen to get all of the source code and other required assets from our previous developer. Makeen was professional every step of the way in getting what they needed to start working on our product. We were assigned a team of developers and invited to their stand-up call every morning at 8:00.

We were involved in the whole process as product owners and encouraged to give feedback about what our goals and objectives were for our technology. The team provided us with a plan for how they would do a thorough QA process by hiring a 3rd party QA team to help us determine what fixes needed to be made.

Once those fixes were made, the team started on our security which meant adding a layer of MFA for companies and nurses. During that time we also had developers who were working on building our pricing model, updating our marketing pages, and creating ideas for adding community to our product.

What was the team composition?

We had a project manager and at times 8-10 developers working on front end, backend, QA, iOS and Android.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our product is now a state of the art technology that is being successfully used in the healthcare industry by over 150 companies and 2,000 nurses.

How effective was the workflow between your team and theirs?

The communication and workflow has always been very transparent and easy to navigate.

What did you find most impressive about this company?

The leadership by Abdul Masri and the team he has created makes you feel that you are really cared about as a customer. They treat your company as though it were their own. I never felt that money was the primary objective.

Are there any areas for improvement?

I think In technology there is always some room for improvement but based on my previous experiences with other development companies, Makeen has earned 5 stars for sure.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Hybrid App Dev for Internet Technology Firm

“Even if something wasn't necessarily within the original scope, they'd still find a way to make it work.”

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4.5

Quality: 
4.5
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2016 - Feb. 2017
Project summary: 

Makeen Technologies developed the frontend and backend of a mobile app for iOS and Android using PhoneGap. They helped implement a company’s new business model and increase brand visibility to boost sales.

The Reviewer
 
51-200 Employees
 
Burbank, California
Fred Roby
Former VP of Engineering, Outlook Amusements
 
Verified
The Review
Feedback summary: 

They offered direct communication with developers, who functioned as an extension of the internal scrum team. Regardless of a technical problem’s difficulty, they consistently formulated effective solutions without increasing the budget. The team was collaborative, flexible, and reliable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I first contracted Makeen Technologies to build out a new hybrid app when I was the VP of engineering at Outlook Amusements. I also work with them in my new position as a VP at Warner Brothers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Makeen Technologies?

We had a product that lacked any sort of App Store presence. As we evaluated the marketplace and our competitors, it became clear that Outlook Amusements needed increased brand visibility. We contracted them to take on a subset of existing features and to implement a new approach to our business model.

SOLUTION

What was the scope of their involvement?

They were primarily responsible for building a mobile app using PhoneGap. As a hybrid application, it was built for both iOS and Android. Our internal team conducted the API work in conjunction with Makeen Technologies' developers.

Their team mainly focused on frontend development and integration. We provided wireframes and sketches ahead of time. This project was strictly development, but they offered design recommendations to resolve any mistakes they noticed. I can’t discuss specific features and functionalities because there are pending patents.

What is the team composition?

We worked with 7–8 people from their team. All our communication with developers was direct, which is a major reason why I like working with them. They were basically integrated as an extension of our scrum team.

How did you come to work with Makeen Technologies?

An old colleague of mine recommended we use them.

How much have you invested with them?

We spent more than $200,000 on their services.

What is the status of this engagement?

Our project kicked off between February and April 2016, and they launched the first version in the following February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The development work went smoothly. Several challenges we faced resulted from Outlook Amusements' difficulty with committing to one particular direction. Makeen Technologies handled the changes very well. They were always accommodating. Even if something wasn't necessarily within the original scope, they'd still find a way to make it work without having to reassess or change orders.

How did Makeen Technologies perform from a project management standpoint?

The project management model was interesting, because we both had our own project managers who worked collaboratively. We mostly communicated via phone and Skype. Their lead was skilled and thorough. On occasion, he was very matter-of-fact about certain things and prioritized the developers' interests. When our president put pressure on me to complete work, I didn’t want to experience too much resistance from our vendor.

What did you find most impressive about them?

No matter what the technical problem is, they're always willing to drive the architecture and design and formulate a solution. Oftentimes, third parties you work with want you to dictate the exact way things should go. Makeen Technologies is a lot more collaborative. Depending on the strength of the organization, sometimes you need to be able to simply rely on whomever you hire.

Are there any areas they could improve?

The biggest issue centered around the estimation of dates. With many companies I work for, it’s critical to hit deadlines you commit to. If you don't, then there can be a lot of at least political ramifications. That's definitely one area that I would like to see them improve.

Do you have any advice for potential customers?

Define and stick to the scope of your project.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Solution Dev for IT Firm

“Building a relationship with Makeen Technologies will help you be more creative.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2016 - Ongoing
Project summary: 

Makeen Technologies is an ongoing dedicated development partner. They’ve helped in front- and backend development of a web-based portal and are currently working on a 3-D imaging platform.

The Reviewer
 
501 - 1,000 Employees
 
Dallas, Texas
Joel Mora
Sales, General Datatech
 
Verified
The Review
Feedback summary: 

Makeen Technologies facilitates the delivery of complete solutions to end clients. The 3-D project’s innovation has received praise and secured a contract with a company, showing signs of growth potential. Technically-adept project management and communication make them a cost-effective partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m part of the sales team at General Datatech, an infrastructure and integrator for large and small companies. We do a lot of work for service providers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Makeen Technologies?

Our clients sometimes ask us to put together solutions with outcomes when we’re selling software. We have to outsource to our ecosystem partners to accommodate this. Makeen Technologies is one of them.

SOLUTION

What was the scope of their involvement?

We did the infrastructure, hardware installation, and configuration, and then helped our customers with the apps. Makeen Technologies was the integrator who put the app and hardware together to create the output that the customer wanted. They did a lot of front- and backend coding. They made everything work within the app and provided a portal that generates analytic data for end users.

Makeen Technologies’ job was to code and grab those data points from the app and hardware and then put them into the format that the end user wanted on the portal. It’s a web-based portal that’s also mobile responsive. There was a lot of custom work from Makeen Technologies that made it even more valuable as a solution. The project is complete.

We’re currently working on another project for an oil and gas company. We’re building a 3-D imaging platform for field engineers at refineries. We developed a three-part solution that allows my customer to pull up 3-D imaging on their iPads instead of having it hardwired. Makeen Technologies was able to make these three solutions work seamlessly together so that the 3-D image compression would work on a wireless network.

What is the team composition?

We’ve worked with about four people. The CEO is heavily involved with everything and makes things work smoothly. We’re in direct contact with the developers, and once we start a solution, they’re in direct contact with our engineers as well.

How did you come to work with Makeen Technologies?

Our owner met their CEO at a conference. We were getting into web and app development, so it made sense to bring on a company like Makeen Technologies as one of our ecosystem partners. We’re very strict on how we vet our vendors. We’re a billion-dollar company, so we have to be entirely sure that a company will represent us well. We started working with Makeen Technologies because our company vetted them pretty heavily.

How much have you invested with them?

We spent between $87,000–$90,000 on the first project. The second will cost between $120,000–$150,000.

What is the status of this engagement?

We started working together in January 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been a great relationship because we’re both doing what we do best. We send the final product as a complete solution.

The 3-D imaging project couldn’t be done without them because we don’t have that kind of in-house expertise. We’ve received praise on innovating a custom solution. Makeen Technologies is vital in making everything work together.

They’re making the field engineers’ jobs much more efficient because they’re able to pull up these images on the field rather than having to go back to wired computers. It saves a lot of time and money. We’ve received our first contract with a company that’s going to put it in a refinery. They said our development was really good and that we came up with a solution that meets their needs. It turned out to be something that’s going to pay off in the long run.

How did Makeen Technologies perform from a project management standpoint?

The communication is great. They have some really good project managers who are very technical and concentrated on the tasks at hand. It makes a lot of difference. Being able to understand the technology and how it’s installed are big advantages because you can clearly see that they’re efficient with their time. I really appreciate them having very technical project managers because it helps lower the cost of the total project.

Makeen Technologies' project managers follow the lead of our project managers. They use their own tools, but we’re not using their reports. We communicate via email, phone calls, meetings, and conference calls. We have standing meets that happen every week for big projects. Communication is very important.

Their development team is pretty sharp and cost-effective, which allows us all to make money. Working with them has been great because they have really good pricing and developers. They don’t scrimp us, even though they charge less. You get really good talent with the price they charge.

Are there any areas they could improve?

No. Our whole company works with them and we have more projects coming down the pipeline. I’ve never received any complaints or had communication issues.

Do you have any advice for potential customers?

Building a relationship with Makeen Technologies will help you be more creative. A lot of times when we sub, we sub for technology and don’t really get the full breadth of everything a vendor does. My advice to people who use Makeen Technologies would be to give them a chance to explore all the things they do. It could work with other divisions or projects you have within your company.

We’ve been learning as we go. If they’re involved in a meeting and we talk about certain technologies that are outside of our scope, that’s when we quickly learn that they have engineers or experience around certain things. It’s easy to use them for different projects you may have.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Software Dev for Entertainment Marketing Agency

“They were an incredibly professional and fantastic partner.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - Apr. 2016
Project summary: 

Makeen Technologies augmented internal staff and utilized Node.js, MongoDB, and Angular in the development and implementation of a web-based platform. They also assisted with software development testing.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Alex McFadyen
VP Software Development, Branded Entertainment Network
 
Verified
The Review
Feedback summary: 

Makeen Technologies provided assiduous resources throughout the engagement and always made sure tasks were completed on time. Their willingness to participate in brainstorming sessions, reliability, and seamless integration with internal staff made for an overall convivial atmosphere.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of software development of Branded Entertainment Network. We are integration experts, connecting global brands to consumers through the power of popular entertainment (influencers, TV, film and iconic celebrities).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Makeen Technologies?

We needed platform software development for our company.

SOLUTION

What was the scope of their involvement?

Initially, they helped architect and build the platform which we’ve since adapted and moved on with. They provided us with technical expertise, consulting leadership, problem-solving, scoping work, implementation, and software development testing.

The platform is web-based and originally built with Node.js and MongoDB on the backend, as well as Angular on the frontend. We’ve since migrated the frontend to React. The platform allows users to identify correct opportunities based on a myriad of criteria and then tracks those opportunities through execution and reporting.

What is the team composition?

We’ve worked with a total of six people from their team as they’ve augmented our own, including their CEO, QA resources, and developers.

How did you come to work with Makeen Technologies?

Our former VP of software engineering had used them at a previous job and had positive things to say, so we entered them into our tender process.

What is the status of this engagement?

We began working with them in January 2015. The engagement ended in April 2017 because we decided to use internal resources instead.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did what they said they were going to do and provided us with the resources we asked for. People who worked on the project were conscientious, diligent, and brilliant. They were fantastic to work with and I would do so again without hesitation.

How did Makeen Technologies perform from a project management standpoint?

They performed incredibly well, as did the resources they provided. They were always pushing deadlines and making sure that things went forward. They were also heavily involved in coming up with ideas. It felt like they were really a part of our team as opposed to just a vendor.

We communicated mostly through Jira, Slack, and Skype. The people in our company who work out of Los Angeles met with them fairly regularly in person.

What did you find most impressive about them?

They always provided us with fantastic people. They were very easy to get along with and did what they said they were going to do, which is always nice when working with a vendor.

They were an incredibly professional and fantastic partner.

Are there any areas they could improve?

Everything was as we wanted it. They did a great job, and I have nothing bad to say about them.

Do you have any advice for potential customers?

If you’re hiring expensive and clever people, you will probably receive very good ideas of ways to improve your business. If you want to take the most advantage of someone like Makeen Technologies, you should think of them as a partner, not an implementer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They’re not cheap, but you are getting what you pay for.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

.NET Software Dev for Lending Group

“Our software users have been ecstatic. They were really impressed with Makeen Technologies' abilit[ies].”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2013 - Jan. 2017
Project summary: 

Makeen Technologies assessed an ineffective, manual process that used disparate Microsoft products. After designing and developing new software, the team streamlined workflow into a locally hosted .NET app.

The Reviewer
 
Redmond, Washington
Contractor, Lending Group
 
Verified
The Review
Feedback summary: 

The app received extensive praise from software users, who find it continually useful for improving and streamlining their process. The team consistently added new features and resolved bugs to enhance the product. Using Trello to communicate made the project management seamless and efficient.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a contractor consultant, and work closely with a broker to manage short term real estate portfolios.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Makeen Technologies?

Our servicer needed to develop a proprietary portfolio management and origination software. Since our company could benefit from this development, we were willing to undertake the project.

SOLUTION

What was the scope of their involvement?

Our broker and originator was using a manual, repetitive process amongst disparate Microsoft products like Word and Excel. Makeen Technologies observed the workflow, including customer contact, property identification, and valuation. They streamlined the operation into a .NET-based proprietary software app, which is hosted on a local server.

Their developers built the software from scratch. We worked closely with them on the needs and requirements document. Since we’re not a tech company, we only provided basic sketches of how we thought it should look. They used our ideas to create wireframes and built out the app from there. As it was adopted by the end users, they made continuous improvements.

What is the team composition?

We worked with five or six different developers. At one point, I brought in a project manager to interface with their team.

How did you come to work with Makeen Technologies?

They were referred to us by our network of corporate contacts.

How much have you invested with them?

We spent about $300,000. Since the app was built over the course of several years, it was a significant investment.

What is the status of this engagement?

We started working together in August 2013 and completed the project around January 2017. After we developed the app to a stage that needed minimal ongoing maintenance and changes, we brought it in-house.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our software users have been ecstatic. They were really impressed with Makeen Technologies' ability to streamline their process in the app. The team was always responsive to making any additional enhancements we needed, or fixing potential bugs that popped up. They developed a good understanding of the end goal and made all the necessary motions to achieve it. Everyone is really pleased with the outcome, and we still use the app today.

How did Makeen Technologies perform from a project management standpoint?

Makeen Technologies did a great job from this perspective. They introduced us to Trello, a tool we’ve actually adopted in-house for new, unrelated projects going forward. That was our main form of communication, and it worked really well.

What did you find most impressive about them?

I've worked on several other projects with different IT consultants. Comparatively, Makeen Technologies individuals had a better grasp on what we were trying to achieve and progressed through the project much faster. Overall, we were very pleased with the work they performed for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Using Trello made everything about the project’s progress very transparent, which really assisted us.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

React Native App Dev for Entertainment Group

"… [T]hey've done a great job and their code is top-notch."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jun. 2017 - Ongoing
Project summary: 

Makeen Technologies provides several IT services, including mobile and desktop app development, QA, and business development. They also augment staff, addressing digital rights and encryption concerns.

The Reviewer
 
10,001+ Employees
 
California
Mark Perryman
Sr. Manager, Product Management, Entertainment Group
 
Verified
The Review
Feedback summary: 

Internal customers have nothing but positive feedback for Makeen Technologies innovative solutions. Go-to-market times have decreased significantly. The team’s commitment to excellence and clear, consistent communication enhance their value as a high-quality IT partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a major entertainment company, focusing on movie and television production. I'm a senior product manager for the branch that designs new applications for our company's employees and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Makeen Technologies?

We needed to support apps built in React Native and improve our go-to-market time with our apps. Since our team had no experience building apps in React Native, we needed an outside company to do that.

SOLUTION

What was the scope of their involvement?

They've done everything: project management, business analysis, QA, testing, and engineering. They’ve also augmented our staff on an as-needed basis. Being a major movie studio, we have to deal with a lot of digital rights, digital rights management [DRM], DRM content and encryption, and forensic watermarking.

They've built React Native-based applications, including multiple apps for iOS and Android, and an Electron desktop app. While we sometimes supplied them with wireframes and designs, they sourced UI/UX professionals who worked with us along with their own developers. Those UI/UX professionals helped us not just create wireframes, but also the comps that were used in development.

What is the team composition?

We work with 20–25 people, including designers, developers, and product managers.

How did you come to work with Makeen Technologies?

One of our VPs recommended them to us after having worked with them at another company.

How much have you invested with them?

We've invested over $1 million.

What is the status of this engagement?

We started working with them in June 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customers—businesses, business units, and employees of our company—truly enjoy the experience. We're able to achieve a faster go-to-market time, which benefits our employees and the businesses that depend upon us.

One of our apps was over 20 years old internally and, using my requirements, they helped us create a phenomenal UI/UX experience. The feedback from the users has been very positive.

With another application, which is a video-based application, they created an administration tool enabling adjustments without a lot of coding. They met our requirements creating cutting-edge designs and the result was fantastic.

One more application they helped us develop used Bluetooth beacon-based technology for a scavenger hunt as well as QR codes, and that’s been a big success for us.

How did Makeen Technologies perform from a project management standpoint?

They make sure my requirements are clear, always follow up if they need a clarification, and handle change management exceptionally well. They’re invested in our success and involved in our daily stand-up calls; even their CEO is involved when necessary. We mostly communicate via email, phone, Slack, or Skype, but we also have in-person meetings.

What did you find most impressive about them?

They provide an end-to-end positive experience, especially when there is a need to do the work quickly and correctly. From an administrative perspective, they've done a great job and their code is top-notch.

Are there any areas they could improve?

I don’t have anything specific because every project is different and areas for improvement can be found retrospectively for each project.

Do you have any advice for potential customers?

Make sure your requirements are fleshed out in advance.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SQL Internal Database Application for Oil Company's Client

"Consistently, the quality of the application and the team’s efficiency have been excellent."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jun. 2016 - Ongoing
Project summary: 

Makeen Technologies migrated an Excel spreadsheet to a SQL database. Enhancements focus on stability and a friendlier UI design. Ongoing support and maintenance are simultaneous to planned improvements.

The Reviewer
 
1,001 - 5,000 Employees
 
Texas
Lead Project Manager, Oil Company
 
Verified
The Review
Feedback summary: 

Expertise and project management garnered positive user feedback, earning trust among stakeholders. The deliverables’ quality reflected a deep understanding of unique technical environment specifications. Although mistakes occurred, quick corrections resolved issues with full accountability.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the lead project manager in an oil and gas company’s IT department. I work with various business clients through the organization, specifically the subsidiary service company that engaged Makeen Technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Makeen Technologies?

Our Pumping Services had an Excel spreadsheet to track the status of the following: hydraulic pumping trucks, conveyor belts, tractor trailers, and other equipment for 7-8 frack fleets. The large amount of data compromised the tool’s integrity. Likewise, it regularly froze out and lost information due to high usage levels. As a result, we needed to convert the spreadsheet to a SQL database with a friendlier user interface (UI).

SOLUTION

What was the scope of their involvement?

Primarily, we brought them in to supplement our own internal talent; a separate in-house ERP system project had diverted our resources. Using an agile approach, they started initial analysis mid-2016.

We developed the initial application and interfaced it to the physical location that runs our truth databases. We used our N4 app to manage equipment-related data and the WellView app to source the truth data for fracking wells. We needed to interface the equipment tracker application with those 2 databases in order to feed real-time data to the application.

When we brought up the initial application, they sent a lead analyst to conduct requirements gathering, which was used to produce user stories. We then allocated those user stories into sprints and subsequently went through the building and testing processes. Next steps included 3-4 rounds of enhancements after users began utilizing the application on a daily basis.

The application is not mobile or cloud-based, but an internal software tool that runs on our own servers. While it does have the potential for mobile access, we have not yet implemented that feature.

Since getting user feedback, we’ve retained Makeen Technologies on an ongoing basis to build out improvements. We have a contract for annual maintenance and support. Additionally, there’s a statement of work that we will approve in the next six to eight months. This project focuses on the modifications needed to interface the application with our ERP system.

What is the team composition?

There were four to five people on their team during the initial development stages. Now, there are two to three people for enhancements with an additional two members on call for maintenance and support.

How did you come to work with Makeen Technologies?

I attended a conference where I met someone associated with them. We evaluated their capabilities and used the initial application as a proof of concept for potential future engagements.

How much have you invested with them?

We’ve spent $300,000.

What is the status of this engagement?

Work started in June 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While my department was skeptical, they won them over through quality work and responsive collaboration. Everyone now trusts them to deliver.

How did Makeen Technologies perform from a project management standpoint?

The lead analyst also served as the project manager. As my counterpart, he was very easy to work with and performed well with quick turnarounds. Overall, the team did an excellent job.

We communicated primarily via phone and email. But, we also used WebEx to run through prototypes or incorporate visuals in meetings.

What did you find most impressive about them?

While they were not familiar with our environment, the team was quick to learn user needs. Their comprehension was evident in the application itself, particularly the quality of the user interfaces. The UI designer did an outstanding job and overall the whole team delivered on time, any delays were usually caused by us, not them. Consistently, the quality of the application and the team’s efficiency have been excellent.

Are there any areas they could improve?

There was miscommunication about the specific technical environment requirements. The team went in another direction after we communicated our preferences for a different approach. However, they responded to our concerns quickly and adjusted their development environment.

Additionally, we had issues with software compatibility. We both used Spotfire as a reporting tool, but Makeen Technologies used a version that we didn’t support internally. They had to backtrack and rebuild the analytical reports we needed. Other technical problems included broken data ETL transmissions.

Although there were occasional obstacles, none of them were unusual to projects of this nature. They made immediate corrections and took accountability for those mistakes. We appreciated their honest self-assessment.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Homepage Design for Ad Tech Company

"They became a part of our team."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. - Dec. 2019
Project summary: 

Makeen Technologies was brought on board to increase an advertising firm's UI capabilities. The team then designed and built a new homepage to support their efforts.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Hikari Senju
Founder, Omneky
 
Verified
The Review
Feedback summary: 

Users and internal stakeholders alike have been pleased with the quality of Makeen Technologies' design abilities. Customers should expect a collaborative, reliable team who meets deadlines and creates intuitive design. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Founder of adtech company generating personalized ads with AI.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Makeen Technologies?

Needed to design UI for new generative functionality and a new homepage to market it.

What were your goals for this project?

Simple, intuitively designed UI and homepage.

SOLUTION

How did you select this vendor?

Word of mouth.

Describe the project in detail.

I first scoped the project out with the CEO. Then I had a deeper discussion with their head of design.

They did research on their own on the customer, competitors, product, etc. I proposed some designs from our end.

We then worked closely with the designer, going back and forth with design edits, for several weeks until we had fully designed the new UI and homepage.

What was the team composition?

Their CEO and head of design.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Beautiful design loved by our customers, employees and other stakeholders.

How effective was the workflow between your team and theirs?

They became a part of our team. It was amazing.

What did you find most impressive about this company?

Their fast turnaround times, reliability, and conscientiousness when it came to everything they did.

Are there any areas for improvement?

Honestly having trouble coming up with this.

5.0
Overall Score True excellence.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer