What evidence can you share that demonstrates the impact of the engagement?
We're very happy with the product, and we've taken it to market. Due to government restrictions, we missed a deadline initially. We're just at the point where we can retender for that process and get the software onto national frameworks. We expect that will make a major difference. The software is currently in use, and we're more than pleased. We'll use Make IT Simple again for future development.
How did Make IT Simple perform from a project management standpoint?
They were excellent project managers, and they worked hard to understand the specifications before they moved into development. They asked important questions to make sure we got what we wanted. I'm really pleased with how the project was managed and with all the outcomes.
What did you find most impressive about them?
We really depended on them to take control of the project. They walked us through every stage and were always available. The amount of research they did into our sector was crucial, and they had a genuine interest in how the software would make a difference. They were keen to help us meet our long-term goals, and we were impressed with them throughout the project.
Are there any areas they could improve?
No, there's nothing they should improve. Any delays the project faced came from our side. They delivered within our budget, and they were good to work with.
Do you have any advice for potential customers?
Help them understand the end user and the important goals of your project. They're interested in their clients' success, so answer their questions to give them the best idea of what you want.