What was the scope of their involvement?
Make It All Work and their related company, Mac Help NYC, have provided a variety of services, from mobile telephone and Mac support to web work. They are our only partners for strategic web and social media work. I don’t use them for IT support at my current company due to a pre-existing contract with another vendor, but we give them different projects to work on. For very large jobs, they're able to scale up their team with freelancers who work seamlessly with their core team. I don't do anything online without their counsel.
They’ve developed our WordPress website. I wanted the ability to embed video, set up RSS feeds, add blogs, upload slideshows, and so on. We also wanted the image on the main page to change every time the site was refreshed. Now, the whole site has a better and friendlier user interface and more dynamic audiovisual content. They’ve also built my award-winning campus site—which has a different look and feel—as well as our regional chapter sites.
They’ve become entrenched in my daily business, responding when we are in crisis mode. After we sold our building and moved to a new location, they helped in 2 major office build-outs. They handled cabling and audiovisual components for our video studio. I don’t handle anything technological without them, aside from an entrenched PC network support service that we’ve continued to use on a legacy basis.
What is the team dynamic?
I have interacted with 4–5 of their members. They communicate well with each other and with my staff members. Over the years, I've become good friends with their principal, so I can call him for different issues.
How did you come to work with Make It All Work?
I had used them for a previous organization, and I’ve been doing business with the group for over a dozen years. The company who was originally providing our network support services was doing a very poor job of it, so Make it All Work was brought in as a subcontractor in order to prevent a major and fatal systems crash. After I got to know the principal of the company, I initiated the discussion for them to take over the business.
How much have you invested with them?
The cost of their work has been in the 6-figure range.
What is the status of this engagement?
We started working with them in September 2001. They continue to provide updates for the website.