Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our business was started through a Kickstarter campaign. Our goal was $50,000, but we ended up vastly exceeding that, reaching $250,000. We had a short amount of time to turn a minimum viable product into a refined solution. I worked on the hardware aspects, but we also needed a responsive person who could work with changing requirements based on test group feed-back. Majestyk proved to be flexible and able to adapt to our needs. I don't know if we would have had that sort of flexibility by using a more traditional agency.
For a short amount of time, we plan to rely on direct selling, instead of using Amazon or other distributors. We looked at our Google Analytics, trying to find ways of optimizing our presence. Majestyk worked with us, changing pages around in order to increase conversions. We had more of a partnership than a client-vendor relationship. There was value in the experience Majestyk brought to the table.
Majestyk also helped us with much of the UI/UX testing for the initial versions of the app, by employing focus groups and making off-site prototypes. From a design perspective, the work was really refined. Much of the impression that people form for a startup will be based on the UI design of the product. Majestyk helped establish us as a legitimate company in the eyes of our customers.
How did Majestyk perform from a project management standpoint?
I appreciated Majestyk's flexibility. There was an initial disconnect around some of the user interface aspects of our app. I was able to shoot messages on Slack, we scheduled in-person meetings to go over the work, and had follow-ups with the UI/UX designer. We took a couple of hours, going through the entire UI flow. Majestyk came back to me with a proposed redesign which hit all of our requirements. They were very responsive and willing to go the extra mile in order to give us a good result.
We share Trello and Jira boards with Majestyk. I create cards for feature requests and bugs. Majestyk gave me access to their Slack account, enabling me to send messages to the team and have virtual meetings for high-level requirements.
What did you find most impressive about Majestyk?
With other agencies, I found that there was a hierarchy which I needed to navigate through. The great thing about Majestyk was that, even though I had an official point of contact, I was able to work directly with the people involved in the project. I never had to play telephone, relaying requirements through multiple people. Majestyk took the time and understood our needs, getting in front of a whiteboard and scoping everything out.
We're a small, fast-paced company trying to put a product out in under one year. It can be hard to have a complex specification sheet. Majestyk was flexible in this regard and this was crucial for us. Other companies are only willing to do what is scoped-out, but Majestyk took the time to understand use cases and what the customer expectations were, coming back to us with different solutions.
Are there any areas Majestyk could improve?
There were a couple of times when deadlines flipped, but we were equally responsible. Things weren't always properly scoped-out. In one instance, we made some changes to our software which we didn't communicate well. When we actually tried out the app, there was a gap in functionality. It led to our redesign, but Majestyk did a good job on their end, considering our complexities.