What evidence can you share that demonstrates the impact of the engagement?
Since the relaunch, we have had very few issues, which was a surprise considering they rewrote the frontend from scratch. We track defects and bugs, and while these were not before, they have been steadily decreasing since the relaunch.
We have also received excellent user feedback—especially about the platform’s intuitiveness. I have talked with clients who have used both the old and new platform, and they refer to the relaunch as being like night and day.
How did Majestyk perform from a project management standpoint?
Majestyk assigned the developers to the project with the understanding that we could have them switched if we felt they were not the right fit. Luckily, we never had to do that, as the quality of the developers was excellent.
They communicate very well. We talked with them primarily over Slack, during daily stand-up meetings, and sometimes over the phone or in-person. I have worked with a lot of development teams and Majestyk truly stood out. They are clear and organized.
We did not have hard and fast deadlines, but my team was writing a lot on the server side of things, and they worked in complete alignment with us. Money was always tight because we are a small startup, but Majestyk was extremely accommodating. I won’t say they lowered their rates—that would not have been reasonable from their perspective—but they were good at trying to find budget solutions for us. In general, they were great to work with.
What did you find most impressive about them?
It really shows that the co-founders come from a technical background. Even if we had not been able to speak directly to the developers, our project manager clearly had an understanding of the technical side of things. This meant that there wasn’t a lot of time wasted trying to communicate. The technical strength was there at all levels, which was a pleasure.
Are there any areas they could improve?
Early in the project, I would have said “yes,” but not anymore. Our initial project manager had trouble working with the members of my team and would only communicate with me, which made things difficult. As soon as we raised this with Majestyk, they switched our manager and the issue was solved.