All data points are estimates provided by the Clutch team.
All data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Claim ProfileDigital Marketing Agency
Mainstreethost is a digital marketing agency based in Buffalo, NY. We began our journey in 1999 with just four dedicated employees and we’ve grown to over 130 employees today by using the same successful methods we employ for our customers.
Our mission is quite simple: help your business grow through effective digital marketing. We live and breathe digital marketing, and in an industry that is constantly shifting and changing shape, it’s our business to stay ahead of the changes.
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the project
SEO, PPC, & Facebook Engagement for T-Shirt Company
"They need to be more transparent and there was a trust issue because of that."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-owner of a t-shirt company.
What challenge were you trying to address with Mainstreethost?
We hired them because we wanted to have a bigger presence on Google. Our goal was to appear more often in search results.
What was the scope of their involvement?
They were hired to perform SEO and PPC work for us. We also tasked them with increasing engagement with our page on Facebook.
What is the team composition?
I usually spoke with two people from their team. One person was focused on SEO.
How did you come to work with Mainstreethost?
They contacted us through cold-calling and got us on the hook that way. They offered a free 2-3 month trial and if we liked the results we could keep going.
How much have you invested with them?
We worked together from November 2018–March 2019
What is the status of this engagement?
The cost was around $1,500 per month. The total cost was around $7,000.
Describe the impact this engagement has had on your business.
Their work was shoddy. We saw zero traffic coming from their work. We knew SEO takes a bit of time to work, so we decided to continue working together but I told them we wanted to be updated and informed in a monthly fashion.
How was project management handled?
When I would call and ask for updates or analytics on the changes they were tasked with making, they didn’t have anything to show us. I never knew what they were doing because they never provided any monthly updates, which concerned me. They knew we were new to Google Analytics, so I didn’t really feel a lot of integrity.
Is there anything that Mainstreethost did well or that you would consider a strength?
I did like the way they did the Facebook work. They posted content to get engagement and engaged with followers, which was pretty nice. That showed me that they were at least doing something on our part. However, they did charge extra to take care of that stuff.
In what specific areas can they improve?
They need to be more transparent and there was a trust issue because of that. I needed to know what they were doing and how it was affecting our company. We weren’t getting that. It goes back to the way I felt the integrity wasn’t there.
What advice do you have for clients with similar needs to yours?
Make sure, at your first initial meet, to have a clear outline and description of what you want to see. Demand to receive monthly updates on their progress and hold them accountable.