Web Development
$50,000 to $199,999
Jan. - May 2021

4.5

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They worked efficiently while maintaining clear and open communication channels."

Mar 7, 2022

Director, Inke

Jordan Shreeve

Other industries
Melbourne, Australia
1-10 Employees
Phone Interview
Verified

Mainstay Digital built an online packaging marketplace's site. The team used the client's provided wireframe in order to connect the API, build the interface, and create the product design of multiple products.

The client was pleased Mainstay Digital's work. The site that the team created raised the client's customers and revenue. The team was also timely, quick, and responsive. More importantly, they were able to deliver all of the client's requests, which enabled them to establish a strong partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Inke, an online packaging marketplace in Australia, and we make it easy for brands of all sizes to come online or talk to us and source their packaging requirements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mainstay Digital?

We engaged Mainstay Digital to help us rebuild our website entirely to a whole new platform. We also needed to develop new features for the website.

SOLUTION

What was the scope of their involvement?

We supplied the team with the wireframe. From there, they built the platform from the ground up, connecting the API and building the interface and product design across a wide range of products.

What is the team composition?

I worked with two people from Mainstay Digital.

How did you come to work with Mainstay Digital?

They had competitive pricing, which was their key advantage. We also felt confident working with them because their process was great.

How much have you invested with them?

We spent close to $100,000 AUD (approximately $72,800 USD).

What is the status of this engagement?

Our partnership ran from January–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results of the project have been fantastic; the website was operating well and we didn’t have any issues with it. We also saw an increase in customers and revenue, allowing us to improve our business month-over-month (MoM). Overall, the positive results of the partnership were thanks to our updated wireframe and the updated experience on the website.

How did Mainstay Digital perform from a project management standpoint?

They completed everything in a timely manner, and they worked efficiently while maintaining clear and open communication channels. We were also able to ask them questions through Slack, and they got back to us pretty quickly.

What did you find most impressive about them?

They were easy to work with, and they were good communicators.

Are there any areas they could improve?

No. They did everything they promised.

Do you have any advice for potential customers?

Have a very clear breakdown of your deliverables and make sure to have a thorough handover with them. If you do that, everything’s going to go as smoothly as possible.

RATINGS

4.5

Mainstay Digital

Web, apps, software. Development & support.

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