Mainstay Digital

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Inke, an online packaging marketplace in Australia, and we make it easy for brands of all sizes to come online or talk to us and source their packaging requirements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mainstay Digital?

We engaged Mainstay Digital to help us rebuild our website entirely to a whole new platform. We also needed to develop new features for the website.

SOLUTION

What was the scope of their involvement?

We supplied the team with the wireframe. From there, they built the platform from the ground up, connecting the API and building the interface and product design across a wide range of products. 

What is the team composition?

I worked with two people from Mainstay Digital.

How did you come to work with Mainstay Digital?

They had competitive pricing, which was their key advantage. We also felt confident working with them because their process was great.

How much have you invested with them?

We spent close to $100,000 AUD (approximately $72,800 USD).

What is the status of this engagement?

Our partnership ran from January–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The results of the project have been fantastic; the website was operating well and we didn’t have any issues with it. We also saw an increase in customers and revenue, allowing us to improve our business month-over-month (MoM). Overall, the positive results of the partnership were thanks to our updated wireframe and the updated experience on the website.

How did Mainstay Digital perform from a project management standpoint?

They completed everything in a timely manner, and they worked efficiently while maintaining clear and open communication channels. We were also able to ask them questions through Slack, and they got back to us pretty quickly.

What did you find most impressive about them?

They were easy to work with, and they were good communicators.

Are there any areas they could improve?

No. They did everything they promised.

Do you have any advice for potential customers?

Have a very clear breakdown of your deliverables and make sure to have a thorough handover with them. If you do that, everything’s going to go as smoothly as possible.

BACKGROUND

Introduce your business and what you do there.

I’m the head of brand and CX for a government-owned organization. We manage the legal and financial affairs of the people in our state.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mainstay Digital?

Our challenge was updating and maintaining parts of our website on time.

SOLUTION

What was the scope of their involvement?

Mainstay Digital has added to our resources, maintaining our website. They’ve provided us with advice, security auditing, website updating, and software and infrastructure support.

Now, they're helping us maintain the infrastructure and the website’s frontend. They interact directly with our IT team.

What is the team composition?

We’ve interacted with two people from their team: the director and a senior developer.

How did you come to work with Mainstay Digital?

We got in touch with Mainstay Digital via LinkedIn. We decided to hire them because they were responsive, knowledgeable, and locally-owned.

What is the status of this engagement?

Our partnership began in July 2021, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By engaging with Mainstay Digital, we can effectively manage our internal resources while they manage the website infrastructure for us. It's been an efficient engagement.

How did Mainstay Digital perform from a project management standpoint?

Mainstay Digital is responsive and diligent — they complete the work without errors and ahead of schedule. In terms of communication, we use email and video conferencing.

What did you find most impressive about them?

Their responsiveness and breadth of knowledge are pretty impressive.

Are there any areas they could improve?

There isn’t anything they need to improve. They’ve worked diligently on our project.

Any advice for potential customers?

Having honest, open, and transparent conversations with Mainstay Digital will yield amazing results. Provide them with the right information to pursue your goal.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a nonprofit organization that works with people who have been impacted by road trauma.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mainstay Digital?

We employed Mainstay Digital to work with us to update the online booking system and website for our main educational program. We have an online program that provides us with about 50% of our income, and we needed to update the online booking system to support additional programs that we were running for certain sectors across the community.

We needed the booking system’s frontend to be user-friendly for end users, and we needed the backend to be user-friendly so that our employees could update and edit the relevant information daily. Due to budget restrictions, we needed to update our existing system, not create a new one.

SOLUTION

What was the scope of their involvement?

We had met with Mainstay Digital on a few occasions prior to starting the project, and they’ve performed a thorough analysis of what we’ve needed and wanted in order to update our existing system. Matt (Director) has come to our office on a few occasions to brainstorm on a big whiteboard about everything that we needed the online booking system to do.

We’ve needed the online booking system to integrate with our Access database. They’ve finished developing those changes, and we continue to contact them whenever we want anything about the system tweaked.

What is the team composition?

We worked predominantly with two members of Mainstay Digital’s team: Matt and a technician that worked closely with my team.

How did you come to work with Mainstay Digital?

Another not-for-profit organization referred us to Mainstay Digital.

How much have you invested with them?

We’ve invested about $20,000 with Mainstay Digital.

What is the status of this engagement?

We’ve worked with Mainstay Digital in July 2020, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've been so happy with Mainstay Digital that we’ve made plans to work with them further in the next few months — they’re going to update our website as we undertake a complete rebrand. Mainstay Digital has been very patient and willing to work with us on updating our existing system rather than creating a new system.

How did Mainstay Digital perform from a project management standpoint?

They’ve been very good about being accessible to us, and they’ve understood the parameters of what we’ve needed to change. There have been only a couple of minor things that went outside of the original quote, but those have been communicated with me directly and agreed upon at each stage. Mainstay Digital’s project management has been great — they’ve met deadlines and communicated well via email, phone calls, and online support.

What did you find most impressive about them?

The thing that I’ve particularly liked about working with Matt and his technician is that they’re very patient. Matt has put a lot of time into understanding what I need to learn, and he has a lot of knowledge in the relevant areas. They’ve really made us feel that they understand what we need and that they’ve been willing to do everything possible to accommodate us.

Are there any areas they could improve?

It hasn’t been a huge issue, but we’ve sometimes noticed a little bit of a delay due to timezone differences with the technician.

Do you have any advice for potential customers?

Spend the time to engage with the project manager regarding the intricate details of what you want. Mainstay Digital will be keen to have those conversations with you. Take the time to investigate and co-create what you want as an end product.