What evidence can you share that demonstrates the impact of the engagement?
We’re definitely satisfied. MagnusMinds IT Solution LLP has taken care of the website well, and a lot of complaints we experienced with our previous vendors have just disappeared. They’ve made things easy, and we can focus on other things.
Our main metric was search engine performance. We have about 20 million books, depending on how different vendors list them. MagnusMinds IT Solution LLP has achieved the best performance in terms of speed: on average, a search is about 1.5 seconds, whereas it used to be 3–4 seconds. They know our database well—that’s what we’ve been most satisfied with.
How did MagnusMinds IT Solution LLP perform from a project management standpoint?
Their director is the kind of person that takes pride in a project. Some of their developers will even do checks without us asking. We’ve been pleasantly surprised to find that they’ve done things well beyond the contract. The way they work is really customer-centric.
We communicate through Skype calls and screen-sharing, and we also share documents for keeping track of the specifications they work on. I also meet with Tejas (Founder, MagnusMinds IT Solution LLP) once every three years in person.
What did you find most impressive about them?
Tejas knows some of the best SQL server experts in India. Our website is mainly made up of databases and integrating data from different sources on the backend. That’s where MagnusMinds IT Solution LLP’s skill comes in. We’ve reaped the benefits of having them as a partner.
Are there any areas they could improve?
Everything’s been good so far.
Do you have any advice for future clients of theirs?
It’s important to be transparent with expectations so that MagnusMinds IT Solution LLP can allocate resources accordingly. We’ve prioritized database performance so they can allocate people who are good at that.