Magecom

Please describe your company and your position there.

PGM is a healthcare software and service company. We provide back office solutions to healthcare professionals across the US. I am the Vice President of Business Development, and am responsible for all growth related activities including marketing.

For what projects/services did your company hire Magecom, and what were your goals?

Our website was antiquated and no longer reflected our product offering. In 2018 we released a proprietary software package to augment our core RCM service offering. We needed an updated site that marketed both our technology and service offerings to a number of specific subsets within our markets. Additionally, the site needed to provide customers access to our cloud technology package.

How did you select Magecom and what were the deciding factors?

We initiated an RFP to which Magecom and a number of other companies replied. I selected Magecom based on their portfolio and the feeling I had with their owner. The owner was super knowledgable and made numerous suggestions during the bidding phase that indicated to me that Magecom was the right fit for the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We decided to use wordpress CMS as it was the most reliable and stable tool at the time. Phases were as follows: Project review Analysis First round design drafts Changes Development Implementation

How many people from the vendor's team worked with you, and what were their positions?

We worked with a Project Manager, a Front End Developer, QA Rep and the owner.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was completed within the allocated time and budget. We were more than pleased with the results. Traffic has increased by over 30% YTD. Additionally traffic is being siloed into the appropriate channels, making the selling process more efficient.

Describe their project management style, including communication tools and timelines.

Easygoing, competent and timely. We worked extensively with Olga who organized biweekly status update and development calls. The team was incredibly knowledgeable and organized. The process was fairly seamless.

What did you find most impressive or unique about this company?

I feel I have built a long term relationship. Magecom is now a tool that we use for all of our development needs. I feel we have built a level of trust between the organizations where I no longer need to bid out technology projects.

Are there any areas for improvement?

I wish they would extend their product and services line to include areas such as digital marketing. I would prefer to leverage one company for all of my needs.

Please describe your company and your position there.

I'm CTO in the 3Rifa company, and we are working in a pet supplies sphere.

For what projects/services did your company hire Magecom, and what were your goals?

We had several goals:

1. Move our online shop from the old CMS platform (Joomla) to the proper e-commerce system (Magento)
2. integrate an online shop with an ERP, in order to automate the fulfillment process in the company.
3. Integrate local delivery providers
4. Enhance the structure of the online shop according to the SEO requirements.

After the project was done, in one year we decided to expand our business and we hired Magecom one more time to create 2 additional online stores for different regions. 3 months later we successfully got multistore on Magento with the same integrations in the back-office and different frontends.

How did you select Magecom and what were the deciding factors?

We were searching for the company not only with strong e-commerce expertise but and with expertise in relatively new for that time Magento technology.

It was hard, but fortunately one of the designers that we were working with us recommended Magecom, and after we checked portfolio and made the first estimation meeting we decided to sign a contract with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a rough idea of what business process we want to cover, so we damped our ideas on the google doc "paper" The project manager estimated the high-level cost of the project.

At the next meeting, we divided the project into several iterations, confirmed price logic, and custom features with us. In 1 month we had a demo of the first iteration. Meanwhile, we were working with a Magecom designer so at the end of the first month we also had design ready.

How many people from the vendor's team worked with you, and what were their positions?

Project manager, at first we had only one developer, but in second iteration 2 more developers joined the team. Designer and QA.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We successfully covered most of our goals.

1. We got a new design with modern features that increased customer satisfaction and conversion rate. We are still using the Aquarium Configurator that was developed by Magecon not only on a site but internally as well, to calculate cost and aquarium setup in minutes instead of half an hour.
2. We integrated online shop in the internal fulfillment process
3. We failed to integrate local delivery providers because they were changing there API, and we didn't get a partnership contract signed.
4. SEO requirements were successfully implemented, so we got good organic growth in the next six months.
5. With a multistore we expanded our business.

Describe their project management style, including communication tools and timelines.

Before each iteration, we had an estimation and planning meeting, and after that several skype Q&A calls during the iteration.

What did you find most impressive or unique about this company?

Very strong e-commerce expertise. A "do not make shit" policy and a team that was able to provide advice for the implementation details.

Are there any areas for improvement?

I don't know. Maybe they can increase a team because we were waiting for the start of the project for some time, but it was not critical.

Please describe your company and your position there.

As CTO I'm responsible for continuous development and improvement of our platform. I plan our roadmap, manage IT security and assign tasks to our different developers.

For what projects/services did your company hire Magecom, and what were your goals?

We don't have a specific project with a set end date. Magecom is our long-term IT partner and helping us with day to day development but also multiple longer-running projects.

How did you select this vendor and what were the deciding factors?

As I've been working with Magento I already know them for a few years. Therefor I know their quality and expertise is good.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magecom is working on two big projects for us. There are no project steps but it's an ongoing partnership.

How many people from the vendor's team worked with you, and what were their positions?

We have 1 project lead and 3 developers (medior / senior) working for us.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As stated Magecom has finished two bigprojects for us. Each containing more than 20 custom build extensions and a lot of extended code to our existing extensions.

Describe their project management style, including communication tools and timeliness.

Tasks are planned in Jira. Deploys are done through GIT. We do not have set meetings but when a new task is created in Jira we discuss the task on Skype to make sure everything is clear.

What did you find most impressive or unique about this company?

Sometimes it's hard to work remote with people you've never met. I was surprised by the fact that the employees of Magecom are easy to work with. The communication (in English) is good and as the skills of the developers are of a high standard, so working with them is easier than I thought.

Are there any areas for improvement or something they could have done differently?

Because we use Magecom as a long-term partner, continuity is important for running our business. Therefor it will be useful to have more regular updates about availability, pricing and contracts that are about to end. So that we can make sure we can continue working in a good way.

Please describe your company and your position there.

IT manager at an online home goods store.

For what projects/services did your company hire Magecom, and what were your goals?

We needed to build several complex website solutions in order to automate backend processes improve frontend user experience.

How did you select Magecom and what were the deciding factors?

We looked at several vendors for our projects and chose Magecom based on fair cost. But ultimately remained working with them because of their skill, responsiveness, and professionalism.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provide a simple outline of the requirements, clarify any missing and confusing elements, proceed with an MVP feature. After MVP is completed we proceed with the rest or leave as is depending on the business needs.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with several Sr and Mid, full stack, backend, and frontend web developers. About seven people over four years.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team was able to tackle complex requirements and bring features to successful completion.

Describe their project management style, including communication tools and timelines.

We have daily standup calls with their developers via Slack, use Github to manage our workflow.

What did you find most impressive or unique about this company?

They were able to own the project with minimal oversight. They easily adjusted to our processes instead of the other way around. Whenever any issues come up, the team is able to fix them quickly.

Are there any areas for improvement or something they could have done differently?

Taking initiative with CI/CD processes as well as coming up with unique ways of solving challenges which are brought fourth by Magento framework could be areas where the team can improve.

Please describe your company and your position there.

I am a founder and CEO of several retail startups, including designorway.com

For what projects/services did your company hire Magecom, and what were your goals?

I needed a team that could design and develop an online shop for me. I needed someone trustworthy, with proper skills and within my budget

How did you select Magecom and what were the deciding factors?

I have known Sergey (Magecom founder) for many years, so I didn't hesitate to go directly to him. Of course, I compared their quote with market prices and was satisfied with their estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I wanted to use Shopify for my website, and Magecom had enough expertise to implement all my needs. They created a design, implemented it on the frontend, and developed a backend app for my store.

How many people from the vendor's team worked with you, and what were their positions?

2 people; Project Manager and CEO

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All project milestones were achieved on time, of course with follow-up from my end as well. And the store opened on time and as promised.

Describe their project management style, including communication tools and timelines.

They are easy to work with, the PM was competent in Shopify and accurate in planning

What did you find most impressive or unique about this company?

They are reliable and creative and give great value for money. Honest when you ask about something you don't really need, but other companies might do just to charge you extra.

Are there any areas for improvement?

Nothing to complain about

Please describe your company and your position there.

I'm the CEO of a company that provides educational services including online self-paced and tutor-guided courses in mathematics for students and teachers.

For what projects/services did your company hire Magecom, and what were your goals?

We needed to develop both web presences and e-commerce websites to sell our products and services. Magecom's team of designers, programmers and support staff designed, developed and supported our e-commerce websites that involved Shopify, Wordpress, Woocommerce, and others.

How did you select Magecom and what were the deciding factors?

We searched online for web developers and after interviewing several developers selected Magecom based on their experience developing similar projects and feedback from others.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting with the product manager to discuss our goals and expectations. From there the team delivered a detailed description of the project, mockups, wireframes and further estimated cost of the project.

How many people from the vendor's team worked with you, and what were their positions?

The project manager was our main point of contact throughout the project. There were also a designer, programmer, CEO, and support staff working on the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our sites we saw our sales and traffic doubled. Our leads better understand our products and services and our clients are impressed with the design of our homepages.

Describe their project management style, including communication tools and timelines.

They carefully listened, assessed our needs and expectations, and communication was always excellent.

What did you find most impressive or unique about this company?

They created a product that met and exceeded our expectations every time. Along the way they seamlessly migrated data and their experience and expertise helped generate savings. They’re problem-solvers, pay attention to details, and meet deadlines. Overall, from early stages of planning that involved the projects’ specification to execution and subsequent support of our websites Sergey’s team showed true expertise and reliability from beginning to end. It is a real pleasure working with Magecom’s team and I highly recommend them.

Are there any areas for improvement or something they could have done differently?

When we first launched we didn’t realize that our payment and contact forms were a standard for European consumers. We let them know and they were quick to change/customize for the U.S. customers.

Please describe your company and your position there.

MADE OF is an organic baby skincare manufacturer.

For what projects/services did your company hire Magecom, and what were your goals?

MADE OF hired Magecom to deliver a unique website on Magento platform with a custom content management feature buildout specifically for product ingredient, testing, and manufacturing data.

How did you select Magecom and what were the deciding factors?

We were looking for a strong Magento partner with a strong project management approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main deliverable was the website. The project entailed taking a complex custom design and building it for desktop and mobile. In addition, the site integrated with ESP and OMS systems.

The most difficult part was the product content database specifically to host ingredient images, names, descriptions and document attachments.

How many people from the vendor's team worked with you, and what were their positions?

The project team entailed 2 PMs, 2 QA, 2 Backend, 2 Frontend and I'm sure few more people were involved.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the business was a NEW launch we can't quantify the results. Budget wise, the project was on track to expectation and timing.

Describe their project management style, including communication tools and timelines.

The Magecom team used Jira for sprints management. In addition, they built out a custom Jira flow for us to use for CMS knowledge base.

What did you find most impressive or unique about this company?

Patience with the client and attention to detail. They came up with solutions that we didn't even think of.

Are there any areas for improvement or something they could have done differently?

We were satisfied with the outcome of the site. They even help us optimized the site for SEO.

Introduce your business and what you do there.

We’re a perfume and cosmetics retailer that distributes products from international brands in Saudi Arabia. We have three branches in the country and we also sell online.

What challenge were you trying to address with Magecom?

We needed to move from physical shops to e-commerce, and that’s what we wanted to do with Magecom.

What was the scope of their involvement?

They built our Magento store, and have provided continuous development on the front- and backend. The technologies they use are PHP and JavaScript. Most of the design was made by our internal team.

Magecom started from scratch, making a feature list and looking into our pain points. One of our problems with the old site was that it didn’t have order tracking. Once an order left our warehouse, we wouldn’t know if it was delivered to the client or not.

They made sure to implement this functionality, among others, in our new site and worked with us like partners. We now have a customer care functionality for viewing shipment details, tracking orders, sending SMS notifications, and so on. Magecom has also implemented a function that enables our clients to pay by bank card, by a local Saudi payment gateway, or upon the delivery of their orders.

What is the team composition?

I’ve worked with around 10 people from Magecom, including front- and backend developers, QA testers, and a project manager.

I asked them for more resources at one point, but they couldn’t accommodate me. They promised to give me more resources, but we’ve stopped working with them in the meantime.

How much have you invested with them?

The average cost of the project is around $15,000 per year.

What is the status of this engagement?

We started working with Magecom around May 2017. We paused the development during the pandemic for budget reasons.

What evidence can you share that demonstrates the impact of the engagement?

Magecom is one of the best developers I’ve worked with. They’ve had a shortage of developers at times, but every company faces this situation. The quality of work also dropped at one point, and when I talked to Magecom about it, they changed the developers. Generally, they have a good, collaborative team who helps out whenever we’re stuck.

They’ve been with us since the launch, including during crises. We’ve had surges of traffic that led to our servers going down, but Magecom was there to help most of the time. There were a few occasions when we couldn’t reach them, during holidays and on weekends, but they’ve usually been by our side to support us.

How did Magecom perform from a project management standpoint?

They use the agile methodology and test every feature before going live. It’s an efficient way of working, and it’s reduced the number of issues.

They also do great in terms of project management. I would rate them highly for meeting deadlines. I usually message them on Skype and have weekly meetings with the team. They have a good project manager, so I don’t have to call them often.

What did you find most impressive about them?

They have a talented team and competitive pricing.

Are there any areas they could improve?

Their developers don’t speak English. Other than that, they’re very talented and competitive.

Do you have any advice for potential customers?

If the client ever has a bad experience with Magecom, they need to speak up about it.

Please describe your company and your position there.

Tech lead at Riff Online

For what projects/services did your company hire Magecom, and what were your goals?

Nearshore Magento 1 and Magento 2 development both frontend and backend for our e-commerce projects

How did you select Magecom and what were the deciding factors?

They were professional and true to their words. Hands-on and no-nonsense mentality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Developing Magento 1 and Magento 2 custom modules.
• Developing Magento 1 and Magento 2 themes
• Developing Magento 1 and Magento 2 custom integrations with remote systems
• Customizing Magento 1 and Magento 2 according to clients' needs.
• Quality assurance on all the custom created modules

How many people from the vendor's team worked with you, and what were their positions?

At peak times 4 backend developers, 3 frontend developers, a project manager, and a quality assurance specialist.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All the team members were always working hard to get all the deliverables ready within the deadlines and possibilities. There were good communications if any of the deliverables would exceed the estimations. They provide great developers that think with you in crafting solutions.

Describe their project management style, including communication tools and timelines.

The project manager used our own private Jira to manage the tasks in a scrum manner. 

What did you find most impressive or unique about this company?

Personal touch. I've visited them a few times on-site, everyone is open and friendly.

Are there any areas for improvement?

None I can think of.

Please describe your company and your position there.

CEO at Steven Kirsch Inc, Jewelry manufacturer

For what projects/services did your company hire Magecom, and what were your goals?

We wanted to have a competitive and modern website, with a ring configuration, on a modern e-commerce platform, integrated with diamond supplier software

How did you select Magecom and what were the deciding factors?

We found them on Google, had several calls, they seemed knowledgeable and professional

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had some ideas on design and Magecom's designer helped us implement them in Photoshop. The most challenging part was the ring configuration - we wanted it to work smoothly, intuitively and look beautiful. We decided to use Magento as a platform due to its stability, functionality and customization capacity

How many people from the vendor's team worked with you, and what were their positions?

We worked with Magecom's CEO, CTO, PM and designer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It took a bit longer than initially planned, however, team made the job very well. Outcome was a modern and technologically advanced tool to help us grow our business.

Describe their project management style, including communication tools and timelines.

Prompt, great communication very humble and professional people.

What did you find most impressive or unique about this company?

They are reliable, trustworthy, flexible and most importantly, can accommodate your budget.

Are there any areas for improvement?

Nothing that's worth of mentioning.