Magebit

Introduce your business and what you do there.

I’m the CEO of a startup with an event ticketing company.

What challenge were you trying to address with Magebit?

We wanted to create a custom website and wanted it to be super fast, but we didn't have the resources by ourselves to develop it.

What was the scope of their involvement?

Magebit have helped us all the way from when we first showed them our designs/mockup until we now are up and running. The site was developed through Magento and Vue Storefront, using the UX/UI mockups my team created. 

What is the team composition?

We have always had a dedicated project manager, whom we have worked close to. We have also been in contact with around 7-8 developers who have helped to build the site.

How did you come to work with Magebit?

It took a while for us to find the right company to develop our website, but when we found Magebit there was no doubt that we had find the perfect match.

How much have you invested with them?

We’ve invested around $105,000 with Magebit.

What is the status of this engagement?

Our engagement with Magebit began in Q3 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

It's hard to compare our market before and after covid-19. So it's not easy to share data of improved conversion rate etc. However, everyone really likes the site because it’s very professional looking. I’m 100% satisfied with Magebit’s deliverables.

How did Magebit perform from a project management standpoint?

I'm very satisfied with with Magebit’s project management. As I'm not very technical myself I have needed to get everything explained to me, and I'm very happy with how the project manager have helped out. 

What did you find most impressive about them?

Magebit offers great web development that has improved our website. Delivers great result on time, great communication and really awesome developers that never let us down.

Are there any areas they could improve?

I always believe that there is areas for improvements, but nothing comes to mind at this moment.

Do you have any advice for potential customers?

I would recommend them to book a meeting with Magebit and talk to their great project managers. I think Magebit will be very capable of handling almost every web development project.

Introduce your business and what you do there.

I’m a technical support engineer at a financial services company with offices across the world.

What challenge were you trying to address with Magebit?

We needed to develop a software piece but didn’t have the internal resources to develop it, so we decided to outsource a partner to help us with the project.

What was the scope of their involvement?

Magebit has helped us develop our software from scratch. Initially, we provided them with product R&D documentation. Once they received and reviewed this documentation, they asked us questions and clarified the details. Then, they started the development process. However, I wasn’t part of that process, and I joined the project after they had already finished the software piece.

When I joined, we were already in the post-development process, which has included debugging and maintenance. We’ve already deployed the software into production, and users have been actively using it. Now, whenever we have any issues, we communicate with Magebit, and they fix them.

Our company provides acquiring services for merchants, processing credit card payments on their websites. With this software piece, we can now offer our services through Shopify, so Shopify-based stores can now process their payments with our help.

What is the team composition?

I’ve mainly worked with a dedicated project manager and 1–2 developers from their development team.

How did you come to work with Magebit?

I wasn’t part of the hiring process, but I believe that our project manager found them. However, I know that there was some research involved to find out if they were reliable and talented.

How much have you invested with them?

We’ve spent around €100,000 (approximately $110,000 USD).

What is the status of this engagement?

We started working together around the end of Q1 of 2021, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

As our software comes into the picture in the last step of Shopify’s purchase process, the payment process has to be very smooth and reliable so that the purchase gets to be completed. We now have customers using the services, and the product works well. Additionally, we’re constantly improving it. Overall, we’re very happy with their services, which is why I wanted to leave this review.

How did Magebit perform from a project management standpoint?

Magebit has been very reactive, responsive, and caring. This hasn’t been an easy project, but their team has been absolutely supportive and engaging, and their communication is very smooth. Additionally, they’ve stuck to the timeline, which is great because we have to keep the project moving. 

The project manager communicates with us daily, and if we have any issues, they respond very quickly. Every time we need them, they’re there, and we can rely on them. We also have a shared Slack channel, which eases our communication. Additionally, we communicate via email and use Jira to manage the project and create tickets.

What did you find most impressive about them?

Magebit’s communication is their strong point. Our communication has been very smooth, and we can reach out to their team whenever we need support. Overall, they excel at dedicating their time and energy to their client's projects.

Are there any areas they could improve?

As Magebit’s work is very specific, they usually don’t have enough room for creative work. In the future, it would be great if they could provide creative solutions to their customers, actively participating in the projects from start to finish.

Do you have any advice for potential customers?

Communication is the most important aspect of development projects because they involve a lot of details and nuances. If the communication isn’t clear, a lot of things can go wrong or create misunderstandings. Thus, I would recommend you to communicate with Magebit constantly and keep yourself involved in the project.

Please describe your company and your position there.

My company is a beauty company and we are DTC. I am a senior E-commerce manager for the company.

For what projects/services did your company hire Magebit?

We worked with them on many digital projects including website header redesign, shopping cart update, free gift, and more.

What were your goals for this project?

For header redesign, the goal is to update the navigation to give the website a whole new look and feel.

How did you select this vendor?

They are knowledgeable and experienced, flexible, easy to communicate, and always put our priority at first.

Describe the project and the services they provided in detail.

They offer the initial discussion for the scope of work, provide us different solutions to address the project/ issues with estimated hours. Understanding our backend to ensure efficiency and the best way to work around it. We provide the design/graphics if any.

What was the team composition?

We have one account manager and one designated developer on one project. Sometimes we would have multiple developers if we have more than one project going on. I am happy with their team!

Can you share any information that demonstrates the impact that this project has had on your business?

The new header gives our website a new and fresh look as well as addresses the improved customer journey by highlighting specific categories.

How was project management arranged and how effective was it?

Projects are managed by one account manager and one developer. The work and communication if very efficient.

What did you find most impressive about this company?

They work around the clock and the account manager is very responsive no matter when I ask for the updates for the project!

Are there any areas for improvement?

N/A

Introduce your business and what you do there.

I’m the director of Lulusar. We are an e-commerce fashion brand and manufacturer.

What challenge were you trying to address with Magebit?

We were working with an agency that built a Magento website for us, but they weren’t certified, and the website was unstable. We needed a new company to make the necessary changes for the website to run properly.

What was the scope of their involvement?

They did an audit to identify all the weak spots on the website. There were several key features that needed to be fixed. They essentially had to build the infrastructure from scratch. 

Additionally, they recently integrated EIM, as it is Magento compatible.

What is the team composition?

My main point of contact is Arturs (Project Manager). He oversees a team of developers working on the project.

How did you come to work with Magebit?

I had a list of Magento certified agencies. We discussed the scope of work with Magebit, and felt confident they would be able to onboard all of our requirements. 

How much have you invested with them?

We’ve spent roughly $35,000 to date.

What is the status of this engagement?

We began working together in October 2019, and it is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They understood the level of urgency of the project. The website was crashing and unstable, and they worked diligently to get it on track. They quickly understood problems that arose and got them fixed quickly. 

Since they fixed the site, there has been an increase in traffic, revenue has increased monthly, and the user experience seems to be good. 

How did Magebit perform from a project management standpoint?

They’re accessible, organized, and accommodating. Jira is the primary tool we use, and I have an open line of communication with the developers any time I need to discuss things with them. Communication is good.

What did you find most impressive about them?

They allow us to have direct communication with the developers. This helps the project to run more efficiently, making our work easier and the execution of tasks quicker. I really appreciate this.

Are there any areas they could improve?

They could use more rigorous quality assurance before the deployment of each task.

Introduce your business and what you do there.

Our company is Barkside Bistro.  We retail raw food and natural health products for dogs and cats both online and in a brick and mortar environment.

What challenge were you trying to address with Magebit?

We require an integrated website and POS platform.  The prior developers had failed to deliver after almost two years.  After spending a lot of time and money with no end in sight and no confidence in the ability of either group to deliver, we sought a new developer who could salvage what we had and could and bring the project to life.

What was the scope of their involvement?

The platform is Magento 2.2, and the site had been in the hands of two other developers prior to landing with Magebit, yet was still not live.  Magebit helped identify the list of things that needed to be addressed at the onset, yet as we went along, at every turn, we found another aspect of the code that needed to be fixed before we could proceed.  This resulted in the scope of work expanding significantly.  We are still working on getting this site and POS up and running.

What is the team composition?

I worked with between 10–15 members of their team.

How did you come to work with Magebit?

I found them on the Magento site in their list of accredited developers that they publish. We did a review with a few companies we found there, and they shone the most in the course of that process.

How much have you invested with them?

We’ve spent about $65,000 at this point.

What is the status of this engagement?

We started together in December 2018 and are approaching the end of the project now.

What evidence can you share that demonstrates the impact of the engagement?

Proactive support in the successful planning, execution, monitoring, controlling and closure of this project has not been a strength.  This project is not yet complete as of Jan 2020 despite being a year in development.

Other then that, I found Magebit developers to be extremely professional, patient, and clearly know their stuff.  They are excellent at explaining things, even to non-technical people.  

Despite not being live, this been a mainly positive experience.  Estimates for time have been quite reliable.  We would recommend Magebit's services and look forward to continuing to work with them after we launch this thing.

How did Magebit perform from a project management standpoint?

They’re working with just me, and I’m not very technical at all, so they’ve been extremely helpful with explaining whatever we were working on at the time and answering all my questions. They always understood exactly what was being asked of them, and they were very clear about establishing a direction for the project given basic instructions from me. It’s been a great experience from start to finish.

What did you find most impressive about them?

My website connects to two brick and mortar stores, and I don’t think they had done a lot of POS work before working with me, but they did a great job of digging into that and figuring out how to develop some pretty unique subscription and inventory functionality anyway. They’ve done a wonderful job.

Are there any areas they could improve?

I’m not sure if usability has been addressed yet, so I’m not sure how that’s going be, but that’s just a matter of things we won’t be able to determine until after launch, not something I would necessarily complain about.

Please describe your company and your position there. 

I’m the owner and director of a Belgian e-commerce store called Belomax.com. We’re a B2C and B2G site that sells sports and leisure products to end consumers.

For what projects/services did your company hire Magebit? 

We were looking for a strong, competent web development agency to assist us with our daily frontend, backend, and SEO maintenance.

What were your goals for this project? 

Our objective was to find a web development partner that could help us carry out our tasks. We wanted to update our platform to the latest version of Magento, improve our page speed, and refine our SEO.

How did you select this vendor? 

A Magento extension provider referred us to them, so we reached out. They responded quickly to our email and kept to the point. Their portfolio also gave us confidence in their abilities. 

Describe the project and the services they provided in detail.

Magebit works closely with our team to improve our site performance by maintaining our front- and backend. Initially, they checked the loading speed of our pages and came up with a solution to make them more responsive. After updating us to the current version of Magento, they tested third-party extensions and wrote deeper code to better connect them to our CRM. They now provide ongoing SEO support.  

What was the team composition?

Their CEO has been in charge of our project since our first interactions. He’s quick to respond and follows up on everything. Once we submit a service ticket, he assigns specialized developers to work on our task.

Can you share any information that demonstrates the impact that this project has had on your business? 

Overall, we’re happy with their team and their skills. It’s important that we have a development partner who understands what a customer wants to see and how to reflect that on the frontend. As such, I appreciate that Magebit is able to take my vision and translate it into functioning code. They always come up with solutions to meet our end results, and we plan to continue working with them for the foreseeable future. 

How was project management arranged and how effective was it?

They use Atlassian to coordinate the project, which gives us a clear overview of the task status. With the ticket board, we can easily see all of the current tasks in progress, refer to specific ones, and track their timing. Communication is in English, which works well for us.

What did you find most impressive about this company?

They provide accurate time estimates for each task. Sometimes we go over our planned hours, but that’s usually because I ask for extra modifications for the ticket. However, we understand each other well, so the end result is always great.

Are there any areas for improvement?

No, they shouldn’t change a thing. Since the beginning, we’ve watched Magebit grow with us and feel good working with them. I highly recommend them to anyone looking for a partner that can translate raw ideas into functional code.

Introduce your business and what you do there.

I am the owner of a pajama company called ForeverLazy. 
 

What challenge were you trying to address with Magebit?

We first contracted Magebit to create our website about two and a half years ago. Previously, we’d partnered with unreliable freelance developers who often produced poor work. The domestic web development company we’d tried became too expensive. Magebit offered a middle ground. They’re a bit more affordable, but still bring the expertise of a high-level development firm. 

What was the scope of their involvement?

Magebit started by providing ongoing website maintenance and operational work for one of the businesses I co-own. For my other company’s brand, they helped us launch a website from the ground up. We described the look and feel we wanted and showed them examples and inspiration from other sites we wanted to emulate. Based on those materials, they managed everything from design to the entire development. From our in-depth discussions, they extrapolated our vision for the site and executed on it from scratch. 

Concerning technology, Magebit built our platform on a later version of Magento 1. From my understanding, they specialize in that area of development. They coded the newer website we made last year in a different programming language on the more modern Magento 2, which has more features. 

What is the team composition? 

I've personally interacted with 2–3 developers and two project managers from Magebit over the past few years. For day-to-day tasks like ongoing website maintenance, I work directly with the developers.

How did you come to work with Magebit?

We found Magebit on a site for freelancers. They responded to our service request for maintenance. We wanted a more reliable team than a single developer since we'd had bad luck with independent freelancers being less competent than they presented themselves.

We chose Magebit because they had an established team with a set infrastructure and multiple people for project management. They were much less expensive than some of the domestic firms we considered. They were responsive during their interview and met all our requirements. Our engagement has gone well ever since we hired them.

How much have you invested with them?

The new website Magebit built cost €20,000 (approximately $22,9000 USD) for design and development. We've probably spent another €3,000–€4,000 (approximately $3,400–$5,600 USD) on the associated maintenance. The exclusively maintenance contract with our business has cost about €10,000 (approximately $11,400 USD) so far. In total, we've invested around €40,000 (approximately $45,700 USD). 

What is the status of this engagement?

We've been working together since the summer of 2017. 

What evidence can you share that demonstrates the impact of the engagement?

Magebit delivered two high-quality and fully functional websites that have never crashed or had downtime that impacted the customer experience. They rapidly deliver on all our ideas and solve every problem we identify quickly and correctly.

I found it particularly impressive how accurately they translated our ideas into concrete designs based on our short dialogue sessions. They captured our desired look and feel in a cutting-edge website we’re very pleased with. 

Unlike past developers we’ve used, Magebit is very reliable. They’ve never put us in line behind other clients or taken multiple weeks for tasks to get done. Our line of business sees frequent and unexpected changes, so keeping pace is critical.

I appreciate the team's reliability, ease of communication, and quality of work. The most important result they’ve produced has been giving our business peace of mind. I can always rely on Magebit to keep everything running smoothly. They’re so responsive, efficient, realizable, and skilled that I never have to worry about the results.

How did Magebit perform from a project management standpoint?

Despite a 12-hour time zone difference, the developers are always willing to answer my questions when I get to work in the morning, even though it's late at night for them. They're consistently available online, responsive, and open to problem-solving outside the standard workday. 

Magebit uses Alison software to track all the ongoing tasks. We can open new tickets and communicate through that platform. They're very organized and detail-oriented. The team stays organized by logging their tasks and progress. 

For all our requests, they provide accurate timeline and cost estimates. They're flexible about prioritizing and escalating urgent matters. Everything they launch on our site is thoroughly tested first. 

What did you find most impressive about them?

MageBit's knowledge of the latest industry trends was invaluable. They considered what worked well in the marketplace when developing our site. When they suggested using Magento, they explained why it was the right platform for our needs. The team’s informed advice saved us time spent researching technology options. 

All the aspects of building a website can be daunting and stressful, but Magebit made the whole process feel easy. They took initiative and used discretion about pitching ideas. Since I'm not a web developer or graphic designer, I appreciated their wealth of knowledge about what to include for the best customer experience and overall appearance. 

Are there any areas they could improve?

No, I’ve been very happy with their work overall. There's no constructive feedback I can think of at this point. 

Please describe your company and your position there.

I’m the president of a marketing firm.

For what projects/services did your company hire Magebit?

One of our clients was an e-commerce company that ships fresh and frozen seafood anywhere in the U.S. Magebit serves as the development team for their website.

What were your goals for this project?

Our goal was to find a reliable, qualified, and cost-effective developer to help us manage the day-to-day operations of the Magento store.

How did you select this vendor?

We found them online. During the interview, we were impressed with their knowledge and flexibility. We started with a small project and grew from there.

Can you go into detail about the services they provided and the scope of the project?

The original Magento designer and developer failed to meet our needs. Fortunately, Magebit stepped in; they have been of great value to us. They originally helped make the Magento site more mobile-friendly. After that first task, they have completed nearly 100 projects for us, including the layout and design of the site. They’ve added additional features such as a new checkout system, upsells, and reviews. We’ve also asked them to perform on-site SEO and fixed error messages and other functionality issues.

What was the team composition?

I usually work with a project manager and 4–5 main developers from Magebit.

Can you share any information that demonstrates the impact that this project has had on your business?

Their expertise and cost-effective solutions have allowed us to implement more features on the website, resulting in more profitability.

How was project management arranged and how effective was it?

We use their online ticket system to submit information, so everything is organized. Their communication is excellent. They are responsive and quick to handle important issues.

What did you find most impressive about this company?

Their people and team environment are most impressive. I always feel confident they have our best interests at heart.

Introduce your business and what you do there.

I’m a member of the board at XSports. We’re a sporting goods platform.

What challenge were you trying to address with Magebit?

We wanted to make our webpage like a shop and have a rental platform for our sports goods.

What was the scope of their involvement?

They’re developing our website from scratch on Magento. The platform shows our customers what we offer and what we have in stock. It has a credit card payment system. We do the design on our side.

What is the team composition?

There are two people working on the project.

How did you come to work with Magebit?

Our team found them. They presented to me and I decided to work with them.

How much have you invested with them?

$30,000.

What is the status of this engagement?

We started working together in March 2015 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Everything is working really well and we’re happy with it. They’re very supportive of our project, and provide good service.

How did Magebit perform from a project management standpoint?

They're good on time management. We use Jira to manage everything.

What did you find most impressive about them?

We’re happy with them.

Please describe your company and your position there.

I am the e-commerce manager of Hargroves Cycles Ltd, which is an established and successful retailer specializing in all things cycling. 

For what projects/services did your company hire Magebit?

Magebit built a new e-commerce website based on the Magento 2 platform. This involved migration from our existing Magento 1 platform and a significant amount of bespoke development to meet our requirements.

What were your goals for this project?

We wanted to upgrade to the latest version of Magento 2 and build an e-commerce website that could be developed and built upon for years to come while improving performance and efficiency for the online portion of our business.

How did you select this vendor?

We put together a rigorous research and selection process to assess many development teams—both local and overseas—that met our initial requirements. Magebit was more than qualified for the job with their portfolio of Magento projects and highly skilled team. Magebit’s enthusiasm and can-do attitude made us decide to partner with them.

Describe the project in detail.

They took our specifications, wireframes, and ideas and built a cutting-edge e-commerce website that catered to all of our requirements.

We operate our warehouse stock holding in a different way from most retailers, but Magebit developed a bespoke solution for us to host and manage stock from multiple sources autonomously within Magento. They also integrated the platform with our warehouse management system. The modernized frontend made us one of the best looking and easy to use online stores in the industry.

What was the team composition?

Throughout the project, we’ve had a handful of dedicated developers. Magebit has scaled resources up and down as the project and skill requirements changed. Our project manager has been in constant contact, and we can always communicate directly with the developers as required, which suits us well. Everybody on the team has time for us, regardless of their positions and the time of day or night.

What outcomes or results can you share that demonstrate progress and/or success?

We are now able to run our e-commerce operations with fewer resources and a much higher output due to the systems and integrations Magebit put in place. We have a stable, modern platform that’s taking us to the next level financially, as well as giving us the ability to mold our online presence to represent our brand as a true-to-roots personal retailer.

How effective was the project management?

The project managers worked with us closely, so we were always able to track their progress. They’re hands-on developers, so we could always speak to somebody who knows all aspects of the project, understands our needs, and can explain the technical aspects. Magebit met all of our deadlines, including the launch date. We always discussed compromises ahead of time, so there were no delays or surprises along the way.

What did you find most impressive about this company?

Magebit stands out because of their fresh attitude and approach to development. Their young, enthusiastic, and flexible developers have the right skills and experience to put us at ease; I never felt like we had a problem they couldn’t solve. Their dedication, determination, and availability make Magebit a great asset. I’ve never regretted selecting them as our development partner.

What tips or recommendations do you have?

For any clients considering working with Magebit, I suggest approaching them with clear and concise requirements upfront for a highly productive relationship. They are full of great ideas and great at problem-solving, but if you start with detailed requirements, your projects will progress quickly. That being said, they will suggest improvements when possible.