What evidence can you share that demonstrates the impact of the engagement?
Magebit delivered two high-quality and fully functional websites that have never crashed or had downtime that impacted the customer experience. They rapidly deliver on all our ideas and solve every problem we identify quickly and correctly.
I found it particularly impressive how accurately they translated our ideas into concrete designs based on our short dialogue sessions. They captured our desired look and feel in a cutting-edge website we’re very pleased with.
Unlike past developers we’ve used, Magebit is very reliable. They’ve never put us in line behind other clients or taken multiple weeks for tasks to get done. Our line of business sees frequent and unexpected changes, so keeping pace is critical.
I appreciate the team's reliability, ease of communication, and quality of work. The most important result they’ve produced has been giving our business peace of mind. I can always rely on Magebit to keep everything running smoothly. They’re so responsive, efficient, realizable, and skilled that I never have to worry about the results.
How did Magebit perform from a project management standpoint?
Despite a 12-hour time zone difference, the developers are always willing to answer my questions when I get to work in the morning, even though it's late at night for them. They're consistently available online, responsive, and open to problem-solving outside the standard workday.
Magebit uses Alison software to track all the ongoing tasks. We can open new tickets and communicate through that platform. They're very organized and detail-oriented. The team stays organized by logging their tasks and progress.
For all our requests, they provide accurate timeline and cost estimates. They're flexible about prioritizing and escalating urgent matters. Everything they launch on our site is thoroughly tested first.
What did you find most impressive about them?
MageBit's knowledge of the latest industry trends was invaluable. They considered what worked well in the marketplace when developing our site. When they suggested using Magento, they explained why it was the right platform for our needs. The team’s informed advice saved us time spent researching technology options.
All the aspects of building a website can be daunting and stressful, but Magebit made the whole process feel easy. They took initiative and used discretion about pitching ideas. Since I'm not a web developer or graphic designer, I appreciated their wealth of knowledge about what to include for the best customer experience and overall appearance.
Are there any areas they could improve?
No, I’ve been very happy with their work overall. There's no constructive feedback I can think of at this point.
Magebit executed a fresh new look and feel. The new customer journey is streamlined and seamless. Their work ethic and communication style were both incredibly efficient. They worked around the clock to meet goals. They've also been exceptionally responsive to questions and update requests.