What evidence can you share that demonstrates the impact of the engagement?
We had a very comprehensive affiliation with LYFE Accounting, and they set us up for success. They prepared us to manage our finances on our own, and we can still reach out to them if we don't understand something. They made sure we were able to sustain ourselves.
Whenever we had our monthly grant reviews, the grant organization was very impressed by the way LYFE Accounting handled our budgeting and allocated our funds, along with the documents that they provided to keep track of our receipts and spending. The grant organization began sending out one of LYFE Accounting’s rubrics to other grant holders, and I think that speaks volumes to how credible the content that they gave us was. Also, the literacy training event was very successful.
How did LYFE Accounting perform from a project management standpoint?
Krystal was patient with us and explained everything in layman’s terms so that we could understand something in the moment but then also be able to replicate it. Even after the financial literacy program ended, she gave us content so that we could answer follow-up questions.
Even though she’s a busy accountant, Krystal had no problem meeting with us weekly to go over objectives, especially leading up to the program. We planned everything out, from how many people we would meet with to how long each section of the program would be. Our communication setup was very open; I could text Krystal at any time, and she was extremely responsive.
What did you find most impressive about them?
They were truly focused on finding the solution that would work best for us, even if it meant going with services that they didn’t offer. Krystal was always honest if they couldn’t provide us with a service, and she gave us a list of businesses who could.
LYFE Accounting genuinely wanted to see us succeed. We’d worked with other accountants and money management people in the past who only cared about the money, not what we do as a faith-based nonprofit. Krystal cared about what we were going through and wasn’t just trying to sell us her services. She was personable and easy to work with.
Are there any areas they could improve?
No, I don’t have anything.
Any advice for potential customers?
Be comfortable divulging all of your financial information so that LYFE Accounting can find the best solutions for you. It can be uncomfortable to talk about money, but if you withhold information, you’ll hinder Krystal from doing the best that she can possibly do. My team learned early on that it was best to lay out all of the details regarding how our grant operated and what our requirements were.