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eCommerce Web Development Agency

5.0
3 reviews

Luxinten is a full-range web services company. Our developers have more than 8 years experience with Magento and more than 10 years PHP experience.

We take care of everything you can do with Magento, from site audits, simple tidy-ups, new work, performance optimisation, security, through to site rebuilds, large-scale custom ERP and systems integrations or anything else related to Magento.

We tried hard to become ideal partners for our clients and achieved a 99% client retention rate. Our path to success was not easy: Luxinten specialists implemented dozens of working solutions gradually taking our standards to the higher level. The product you get from us today is a customer-centric, user-friendly, and reliable Magento store created to make your clients buy quickly with no hesitation.

From small local stores to large corporations, from Ternopil to San Francisco, from high fashion to real estate — we are happy to help your business grow regarding of its size, location or industry.

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$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2014
Show all +
Ternopil, Ukraine
headquarters

Portfolio

Key clients: 

litecraft.co.uk

catwatches.com

reebokwatches.com

bhs.co.uk

currentbody.com

ivylanedesign.com

merchoid.com

promoparrot.com

kitchenall.com

balala.com.ua

atmall.com

 

Reviews

5.0
3 reviews
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Magento Dev for Merchandise Site

“They’ve been very easy to collaborate with and have lightened our workload.”

 

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Ongoing
Project summary: 

During a site migration from WordPress and WooCommerce, Luxinten programmed the backend of a Magento site. They built an order status integration with Microsoft Dynamics NAV and took over frontend development. 

The Reviewer
 
1-10 Employees
 
Birmingham, United Kingdom
Director, Online Retailer
 
Verified
The Review
Feedback summary: 

Pending end-user feedback until the site launches, Luxinten’s work has been well-received internally. The team gave accurate estimates and facilitated a smooth collaboration. Along with flexibility, adaptation, and strong communication, they’re exceptionally skilled at organization.

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a director of a company that sells licensed merchandise from different brands online. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLC Luxinten?

We wanted to transition our site from using WordPress and WooCommerce to Magento, and to integrate Microsoft Dynamics on the backend. We hired Luxinten to create the many customizations and custom behaviors we needed beyond a standard Magento site.

SOLUTION

What was the scope of their involvement?

Since our in-house developer dropped out, Luxinten has taken over the frontend work. We’re going about this process in an unusual way and will hand over the wireframes our former employee made. The team will clone the look and feel of our current site on the frontend, so it has a similar appearance for our end users.

Luxinten is doing the majority of the backend work on our Magento site. They will configure our Magento server and optimize it to run smoother. A separate Microsoft partner worked on the backend Microsoft Dynamics, but Luxinten will handle the NAV integration to store all the latest order information. It lets customers check shipment status. Another integration with NAV will update the frontend on preorder status.

They’re also handling development with multi-warehousing. We use multiple warehouses located internationally. Displaying European and US sizes require additional custom work for our customers in different countries.

What is the team composition? 

We handled the commercial side with the co-founder. All the day-to-day work goes through a project manager, although we do speak to the developers sometimes. The project manager addresses all our questions and goes to the developers with anything she can’t answer.

How did you come to work with LLC Luxinten?

We found them through a recommendation from another e-commerce company that was happy with their work. We started the process to see if they’d be a good fit.

How much have you invested with them?

We’ve spent in the region of $40,000. 

What is the status of this engagement?

After some delays, we signed a contract with Luxinten in March 2018 and have been working together ever since. We’ve had to hand over some unexpected work to their team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site hasn’t gone live yet, so we don’t have any comments from customers to share.  I’ve been the primary contact with Luxinten, and have given them feedback from our end. I’m pleased with the quality of their work.

One of the best things they’ve done was the initial breakdown for all the costs involved. Compared to other firms we’ve worked with, Luxinten had very accurate initial estimates. They broke everything down to show us how much every part cost and why. I’ve been pleased with that system and the work in general. We’ve had no significant issues with either of those things so far.

How did LLC Luxinten perform from a project management standpoint?

Luxinten typically responds to my queries within half an hour. Having a single point of contact has been beneficial. Most of our communication has been through email, but we’ve had Skype calls as well. We use Jira for project management.

The whole management side has gone well. They’re much better than other companies we’ve used in the past. We haven’t had to put in much effort on our side, which isn’t always the case with software projects. They were always amenable to completing more work we needed and flexible about making changes. 

What did you find most impressive about them?

Luxinten’s differentiating factor has been excellent organization. They manage everything well from estimates to project management. They’ve been very easy to collaborate with and have lightened our workload. We can trust in their process and know things will be done when they say they will be.

Are there any areas they could improve?

This isn’t their fault, but Skype is always problematic, and I’d prefer it if they didn’t use it. This small issue is the only thing I can think of. Otherwise, Luxinten has been very easy to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Magento Dev for Beauty Device Company

“They have the breadth of the skills that we need… under one roof in a well-run team.”

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2014 - Ongoing
Project summary: 

Luxinten has managed two Magento sites, working from designs, building from scratch, and managing ongoing maintenance.

The Reviewer
 
11-50 Employees
 
Cheshire, United Kingdom
Andrew Showman
Co-Founder, CurrentBody
 
Verified
The Review
Feedback summary: 

Positive user feedback is exemplified in an average 9.6 rating on Trustpilot. Luxinten applies a wide range of skills through efficient project management processes. They ensure high-quality code and take a holistic perspective of the sites to make sure they function well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm co-founder and e-commerce director of CurrentBody, a retailer of home-use beauty devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luxinten?

We have multiple websites for our business and when we started working with Luxinten, we didn't have any in-house developers. We needed our sites to be more agile, load quickly, the ability to make changes faster, and improved conversion rates. The sites are really the core of our business so we needed to be able to respond quickly to the challenges we face and get the changes made that we needed.

SOLUTION

What was the scope of their involvement?

Luxinten has been the sole developer for our two Magento websites. They completed the initial development over a few months. Around that same time, we did a huge rebranding and updated the site. They also developed the German site that we launched.

They continue to do ongoing maintenance including improving payments and checkout flow. We provide them with designs via PSD files. For reasons unrelated to Luxinten we have decided to transition from the Magento platform to Shopify Plus, which means we are working with another firm because Luxinten is a Magento expert. We’ll ask Luxinten to do some other internal work for us.

What is the team composition?

We work with seven or eight people including account managers, developers, and QA.

How did you come to work with Luxinten?

I had worked with their founder at a previous company. When the breakaway company was formed, we were one of the first clients to sign up with them. I knew their quality of work and had always been impressed.

How much have you invested with them?

We’ve spent a six-figure sum (USD).

What is the status of this engagement?

We started working with them in October 2014 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback from users has been positive. For example, we have 2,500 reviews on Trustpilot with an average 9.6 rating. The quality of the website is very much a part of that user experience. We received investment in March to help us expand internationally and the investors liked the site too and how well it works.

How did Luxentin perform from a project management standpoint?

We communicate via Skype and email and I've met them a few times for face-to-face meetings. We have efficient processes that we work through. We use Jira to keep track of things. For any different project, we know how much has been spent. Our product manager has a good relationship and great rapport with them.

What did you find most impressive about them?

Before we started working with Luxinten we looked at doing development in-house but there are so many skills and areas we need. They have the breadth of the skills that we need—frontend, backend, QA, project management—under one roof in a well-run team.

They’re set up to get the most out of their developers and they’re very strict about the quality of developers they take on. We had a prior experience with another agency after which we had to spend months rewriting the code. It was a good lesson to make sure we found developers who were passionate about building good code because you’re building features upon features which have to all work together smoothly. We know that the work that they’ve done has been built in such a way that it would be easy for us to take on in-house. They could have cut corners and taken features live without considering the functionality of the whole site. Instead, they take a holistic view of the site and ensure that the code is done in the right way.

5.0
Overall Score In terms of an offshore Magento agency, they’ve been as good as we could find.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've referred many people.

Magento Dev for Accessories Shop

“They treat their clients’ business as an extension of theirs, delivering the best service possible.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2014 - Apr. 2017
Project summary: 

Luxinten took over web services when the previous partner failed to meet expectations. They migrated the site to Magento and restructured the whole thing. They currently maintain the new site.

The Reviewer
 
51-200 Employees
 
Leeds, United Kingdom
Steven Berke
Ecommerce Director, Xtras Accessories
 
Verified
The Review
Feedback summary: 

Unlike other providers, Luxinten is responsive and passionate about doing the best job possible. They built a beautiful site that functions well and that users continually praise. They resolve issues quickly and go beyond what’s expected to deliver top-notch service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce director for Xtras Accessories, an online retailer that specializes in selling products such as toys, beauty products, cosmetics, and hair accessories. We sell in numerous markets and also have a website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luxinten?

We’d been using a proprietary platform that was inflexible, and our developer wasn’t fully invested in us as a client. We began looking for a new agency to move us to a different platform.

SOLUTION

What was the scope of their involvement?

When Luxinten took over, they migrated our website over to Magento. They restructured the entire site, including the frontend and backend. We didn’t provide them with any prior requirements or wireframes; instead, we collaborated on everything from beginning to end. Once the new site launched, Luxinten took over maintenance, which included fixing bugs and adding extensions.

What is the team composition?

I worked with eight or nine people in various roles.

How did you come to work with Luxinten?

Two people recommended Luxinten and spoke highly of them. I met them and realized they were a great company, so I hired them.

How much have you invested with them?

We’ve spent between $10,000–$50,000.

What is the status of this engagement?

We worked together from October 2014–April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received overwhelmingly positive feedback on the new site. The usability and conversion rates have dramatically improved, which is a good reflection of the quality of the site.

How did Luxinten perform from a project management standpoint?

Luxinten was extremely responsive, unlike previous developers I’ve worked with who were difficult to get ahold of. They dealt with problems quickly and even stayed up late a few times to resolve some issues. We mainly communicated via Skype and email.

What did you find most impressive about them?

They go above and beyond and work with integrity. They treat their clients’ business as an extension of theirs, delivering the best service possible. Their quality of work and budget make them a fantastic partner.

Are there any areas they could improve?

There isn’t anything they can improve.

Do you have any advice for future clients of theirs?

Trust them. They know what they’re doing and are skilled and honest. They have their customers’ best interest at heart.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer