What evidence can you share that demonstrates the impact of the engagement?
Everything on our website has been crafted or adapted by Lucent Innovation. Our company wouldn't be as successful as it is today without the website they built. The Shopify app saves us a lot of time and really makes things easier.
We've used them for five years. I wouldn't keep doing so unless I was really happy with everything they did. There are plenty of other companies that offer the same services, but we've never even looked for anyone else.
How did Lucent Innovation perform from a project management standpoint?
Their team is great in terms of responsiveness and timeliness. We communicate via email. We usually get a reply within twelve hours even though we're in different time zones. It works well for both of us.
What did you find most impressive about them?
We’ve never had any problem with the quality of the work, and it's always a good price as well. In addition to their responsiveness, I appreciate their speed in completing tasks. Being an online company, the shop is open 24/7. If something does go wrong with the website, I know I can email them, and they'll get back to me right away. Sometimes I can't believe how quickly they sort problems out.
Are there any areas they could improve?
I honestly can't think of anything. I can't fault a single thing they've done over the last five years.
Do you have any advice for potential customers?
If you have a loose or vague idea of what you want, speak to Lucent Innovation. They'll develop it for you into something more precise. You don't need to know exactly what you want for them to help you get to your end goal.