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Mechanic for tomorrow's thoughts

5.0
3 reviews

Lucent Innovation is an accredited Shopify Expert Partner with over 6 years experience and more than 250 5-Star reviews. We specialize in creating Shopify e-commerce websites, custom functionality, and Shopify apps. We provide turnkey solutions and build websites that are ready to sell, scale, and grow.

 

SERVICES WE'RE EXPERT IN

  • New Shopify Websites: Everything you need to start selling and scaling up
     
  • Shopify Migrations: Move your busiess to Shopify from: Magento, Wordpress, WooCommerce, BigCommerce, etc...
     
  • Shopify Web Design and Development
     
  • Shopify Custom Solutions and Functionality
     
  • Shopify Apps

 

We’re proud of our work and invite you to view samples on our site along with our customer reviews and testimonials.

READ MORE...
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2013
Show all +
Oceanside, NY
headquarters
  • 3345 Royal Avenue
    Oceanside, NY 11572
    United States
    844-582-3681
other locations
  • 225-226, Hiranandani Signature Tower, GIFT-SEZ, Gujarat International Finance Tec-City, Gujarat India
    Gandhinagar, GJ 382009
    India
    +91-9426212181
  • 650 Ten Rod Road, #2
    North Kingstown, RI 02852
    United States
    844-582-3681

Portfolio

Key clients: 

Lenskart, Trunki, Teabox, Bigshoes, Moonglow 

Reviews

5.0
3 reviews
Sort by

Web App Dev for Goods Supplier

"They were willing to help us with things outside of the original scope and were quick to fix any issues."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Dec. 2019
Project summary: 

Lucent Innovation developed an app for an e-commerce product supplier. They supported each stage, working to build wireframes and using AWS tools to create various features for payments and orders. 

The Reviewer
 
Nairobi, Kenya
CEO, Shopify Platform
 
Verified
The Review
Feedback summary: 

The app, though only recently launched, has already amassed many users with no errors in functionality. With almost all positive reviews, the app satisfied the client and led Lucent Innovation to be a highly valuable partner. Customers can expect a team that knows how to communicate and deliver. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a goods supplier for online sellers on platforms like eBay, Amazon, and Shopify. We supply products and handle order fulfillment logistics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lucent Innovation?

We hired Lucent Innovation to develop an app that would help us better manage our process. We also wanted it to simplify the onboarding of Shopify merchants.

SOLUTION

What was the scope of their involvement?

Lucent Innovation developed a web app for us. To start, we decided on the specs and agreed on the plan. On a daily basis, they sent prototypes and designs to receive feedback. Together, we worked on the wireframes, referring to an existing foundation. They used Amazon EC2 and other AWS services. The final product displays our product list, connects to Shopify stores, processes payments and sends orders to our warehouse. 

What is the team composition?

They assigned a representative to be our main point of contact. 

How did you come to work with Lucent Innovation?

We interviewed several companies and wanted to ensure the team completely understood our vision and goals. Lucent Innovation was experienced in developing Shopify apps and their quoted price was the best out of all the companies we considered. 

What is the status of this engagement?

Our project ran from January–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been live for a month and we already have nearly 2,000 users, with very few complaints about functionality. Everything has been working as expected and our team hasn’t had any issues with orders or tracking. The lack of problems speaks volumes about the quality of work they delivered.  

How did Lucent Innovation perform from a project management standpoint?

We kept in contact through Skype and got very quick replies. Their project management approach was very structured, so we knew exactly what was happening and when to expect work to be completed. We also had a lot of opportunities to review the work. Whenever a piece was done, we’d send our feedback and hash it out until we were satisfied. Their approach to this was the best part about working with them. 

What did you find most impressive about them?

They were willing to help us with things outside of the original scope and were quick to fix any issues. Other companies have been reluctant to add tasks and support other changes, but Lucent Innovation was strong in this aspect. 

Are there any areas they could improve?

I was very happy, so nothing comes to mind for them to improve. 

Do you have any advice for future clients of theirs?

Think clearly about what you’re hoping and what you want. Making sure your spec sheets are good from the start will help avoid issues caused by the alternative.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Shopify Website Customization for Jewelry Company

"We've used them for five years. I wouldn't keep doing so unless I was really happy with everything they did."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Lucent Innovation customizes and maintains a Shopify website for an online jewelry company. They also developed a Shopify app to better sort customer orders.

The Reviewer
 
1-10 Employees
 
United Kingdom
Director, Jewelry Company
 
Verified
The Review
Feedback summary: 

The custom site has been well-received, and the app saves significant amounts of time. Lucent Innovation’s understanding of Shopify technology helps them meet deadlines and respond quickly to any technical concerns that arise. The team’s quality deliverables set them up for an ongoing engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm director for an online jewelry company that sells bracelets and accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lucent Innovation? 

We have a Shopify store and they customize it to be exactly how we want. I’ve used them maybe 20–25 times over the last few years.

SOLUTION

What was the scope of their involvement? 

I use Lucent Innovation on an ongoing basis for all areas of our website. They do big and small jobs for us. The base of the site is Shopify, and they customize it so that it’s our own. If we have any issues, we use them to make updates or changes. 

They made an app for us to help serve our customers. Not a mobile app, but a Shopify app that lets us easily download and sort through orders. It pulls out certain orders from all the orders we receive in a day. They also provide graphic design services. They customize the WordPress blog on the website. We create the content and they create the layout and how it looks. 

What is the team composition?

I have one primary point of contact. I email him directly whenever I need something done. I've spoken to a couple of other people, but most communication goes through him.

How did you come to work with Lucent Innovation?

I think I found them on Google. I chose them because of their good reviews.

What is the status of this engagement? 

We’ve been working together since 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything on our website has been crafted or adapted by Lucent Innovation. Our company wouldn't be as successful as it is today without the website they built. The Shopify app saves us a lot of time and really makes things easier.

We've used them for five years. I wouldn't keep doing so unless I was really happy with everything they did. There are plenty of other companies that offer the same services, but we've never even looked for anyone else.

How did Lucent Innovation perform from a project management standpoint?

Their team is great in terms of responsiveness and timeliness. We communicate via email. We usually get a reply within twelve hours even though we're in different time zones. It works well for both of us. 

What did you find most impressive about them? 

We’ve never had any problem with the quality of the work, and it's always a good price as well. In addition to their responsiveness, I appreciate their speed in completing tasks. Being an online company, the shop is open 24/7. If something does go wrong with the website, I know I can email them, and they'll get back to me right away. Sometimes I can't believe how quickly they sort problems out. 

Are there any areas they could improve? 

I honestly can't think of anything. I can't fault a single thing they've done over the last five years. 

Do you have any advice for potential customers? 

If you have a loose or vague idea of what you want, speak to Lucent Innovation. They'll develop it for you into something more precise. You don't need to know exactly what you want for them to help you get to your end goal. 

5.0
Overall Score I wouldn't change anything about them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend to everyone that I come across.

Design & Dev for Beauty Products Website

"Our customers have found our website very easy to use."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Ongoing
Project summary: 

Lucent designed and launched a website for a beauty products company. They provide ongoing maintenance and support.

The Reviewer
 
1-10 Employees
 
Simi Valley, California
Alex Keyan
CEO, goPure Brands
 
Verified
The Review
Feedback summary: 

Lucent developed the website quickly, and customers have found it to be intuitive and elegant. They used project management software that made collaboration easy and enjoyable. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of goPure Brands, a consumer products brand owner in the beauty industry. Our brands sell products direct-to-consumer through our websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lucent Innovation?

We hired Lucent to design and launch a new website for our main brand.

What were your goals for this project?

Our goal was to launch a successful e-commerce website with quality UX that could handle a large volume of orders.

SOLUTION

Describe the project and the services they provided in detail.

Lucent developed a website for our main brand very quickly and included all the design and performance features we needed. Their team provides ongoing development and website maintenance as well.

What was the team composition?

Lucent assigned several specialists to our account. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our customers have found our website very easy to use.

How was project management arranged and how effective was it?

We used their backend project management system. It was very effective in guiding us through the lifecycle of the project. 

What did you find most impressive about this company?

I was impressed by the speed of their communication, the great pricing, and the knowledgeable staff.

Are there any areas for improvement?

I can't think of any at this time. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They delivered a high-quality app.
  • 5.0 NPS
    Willing to refer
    We've already referred them many times.