LTS Group

BACKGROUND

Please describe your company and position.

I am the Product Owner of Inspired Gaming (UK) Limited

Describe what your company does in a single sentence.

Provider of content, technology, hardware and services for regulated gaming, betting, lottery, social and leisure operators across land-based and mobile channels around the world. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LTS Group to accomplish?

• Develop the financial reporting package for a new retail & digital lottery platform.
• Augment in-house team to help develop back-office UX/UI for lottery platform.

SOLUTION

How did you find LTS Group?

Referral

Why did you select LTS Group over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from LTS Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work with customer to (1) design and develop a complex financial reporting package satisfying the needs of multiple stakeholders and business entities, and (2) help design and develop intuitive back-office UI providing management features for the B2B customer base. 

1. Design documentation.
2. Proof of concept & performance metrics.
3. Report layouts, wireframes & UX/UI concepts.
4. Software & automated testing scripts.
5. Documentation.
6. On-going support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Detailed weekly reviews and 'real life' progress & product demonstrations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very detailed, thorough and effective. All deliveries have been on time and on budget. 

What was your primary form of communication with LTS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From entry level to senior executives, everyone I have worked with has shown dedication, enthusiasm, and a phenomenal work ethic. 

Are there any areas for improvement or something LTS Group could have done differently?

None so far.

BACKGROUND

Please describe your company and your position there.

I'm the annotation manager at Incubit Inc,. where we develop Costomized AI for clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lotus Quality Assurance?

We asked Lotus to help us out with the data annotation

SOLUTION

How did you select this firm and what were the deciding factors?

We have been working with Lotus for a while and we have previously asked to help us with similar projects. All of the project was successful with high quality annotations.

Describe the project in detail and walk through their service package.

We asked them to annotate images, on our web tool. They were accommodating to our needs, scheduling and guideline.

How many resources from the vendor's team worked with you, and what were their positions?

There was one person direct contract for project and one person as account manager

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

There were questions asked when needed and initial QA was done, so the project ended up to be a success.

How effective was the workflow between your team and theirs?

We had a slack channel going on and there were communications when neccessary. WAs very happy

What did you find most impressive or unique about this company?

We're most impressed by the speed of their quotations, which were made when the project actually starts. it is vary fast and we are very happy about that

Are there any areas for improvement or something they could have done differently?

Generally all request were met and quality was high. There were times when there were miscommunications but the mistakes were remedied quickly so we are happy with the outcome. Also, As we are able to make our own guideline, it is fine but if there is a company who needs to start from making the guideline, it maybe best to work with a company that can help you create a solid annotation guideline

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an educational technology (EdTech) company called Advantages Digital Learning Solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lotus Quality Assurance?

We needed to upgrade our technology. We had an internal development team, but we needed someone to come in and review our architecture. We also needed to migrate our system hosting to AWS and perform load testing to measure our performance.

SOLUTION

What was the scope of their involvement? 

Lotus Quality Assurance has done code reviews and provided recommendations based on their findings. Our system has performance bottlenecks, so I’ve asked them to check out our code and find areas for improvement. They have a development team of their own that could’ve done the changes directly to our data. However, we use our in-house team for that.

Lotus Quality Assurance has also assisted with our deployment on AWS. They've done performance reviews and installed a load management architecture for us. 

What is the team composition?

We’ve worked with 2–3 people from Lotus Quality Assurance involved in the project.

How did you come to work with Lotus Quality Assurance?

I was looking for referrals through my network, and I interviewed about 10 different companies. Lotus Quality Assurance did our interview process, even though they were highly recommended, and we chose them.

How much have you invested with them?

Our budget limit is around $30,000.

What is the status of this engagement?

We started working together in May 2019, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lotus Quality Assurance’s involvement has made a drastic difference for our system. We used to accommodate about 100 concurrent users and now, we can accommodate about 20,000 concurrent users. 

How did Lotus Quality Assurance perform from a project management standpoint?

We don’t use any specific project management tools, but we regularly use Skype to communicate. 

Lotus Quality Assurance has been very professional and effective. Everything is spelled out upfront. Communication during the proposal process has carried out very nicely and they kick off the work and execute it according to the project’s plan.  

What did you find most impressive about them?

Lotus Quality Assurance has a business development person that’s currently on the project making sure everything gets done correctly and on time. There’s always someone available for us. 

Are there any areas they could improve?

I can’t think of anything at the moment Lotus Quality Assurance could improve. They’re great people that provide superior service. 

Any advice for potential customers?

Lotus Quality Assurance seems to be able to adapt to any level of professionalism and readiness. For hiring any technology service provider, a client needs to have an established budget. They provide great value, but readiness is the key regarding budget and staffing.

BACKGROUND

Please describe your company and position.

I am the CTO of ROVIGOS

Describe what your company does in a single sentence.

We provide AI-based web/app services in the logistics domain. We offer an optimized delivery assistance solution for land, sea, and air transportation, based on a TMS (Transportation Management System).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LTS Group to accomplish?

CRM Solutioin Outsourcing

SOLUTION

How did you find LTS Group?

Online Search

Why did you select LTS Group over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from LTS Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

they carried out outsourced development of a web solution based on CRM. The project included front-end and back-end design and development, as well as design tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The solution reached the desired level of functionality, and based on this, we successfully deployed the service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered within a highly appropriate deadline and consistently responded to requirements quickly, accurately, and proactively.

What was your primary form of communication with LTS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their precise adherence to schedules and proactive responsiveness are truly impressive.

Are there any areas for improvement or something LTS Group could have done differently?

I'm not sure. There weren't many shortcomings.

BACKGROUND

Please describe your company and position.

I am the CEO of a gaming company

Describe what your company does in a single sentence.

We develop social, multiplayer games and platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LTS Group to accomplish?

• QA Support
• Game Development

SOLUTION

How did you find LTS Group?

• Online Search
• Other

Why did you select LTS Group over others?

• High ratings
• Good value for cost

How many teammates from LTS Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LTS Group provided us with ongoing QA support and game development resources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The ongoing QA support allows us to identify and fix bugs before they make it out to production.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LTS Group deliver their support on an everyday and timely basis.

What was your primary form of communication with LTS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're very professional and attentive to our needs.

Are there any areas for improvement or something LTS Group could have done differently?

Perhaps better communication.

BACKGROUND

Please describe your company and your position there.

Account manager. I am managing several client accounts and responsible for the success of the accounts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LTS Group?

To develop a spin & win game.

SOLUTION

How did you select this vendor and what were the deciding factors?

It is a vendor used by the company.

Describe the project in detail and walk through the stages of the project.

A spin & win game was developed. The project team was helpful to and timely.

How many resources from the vendor's team worked with you, and what were their positions?

One main guy that I am aware of. Project manager.

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

Timelines were well communicated. Requirements were understood.

What did you find most impressive or unique about this company?

The fast responses are impressive.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

infiniq and i`m assistant

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lotus Quality Assurance?

Qualcomm project

SOLUTION

How did you select this firm and what were the deciding factors?

There's nothing special.

Describe the project in detail and walk through their service package.

This project is related to autonomous driving.

How many resources from the vendor's team worked with you, and what were their positions?

resources : 13 i`m assistant

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Unable to share due to security information

How effective was the workflow between your team and theirs?

We're getting good results with good communication.

What did you find most impressive or unique about this company?

I can't think of it now.

Are there any areas for improvement or something they could have done differently?

nothing

BACKGROUND

Please describe your company and your position there.

I am the owner of SQC. As a company specializing in third party testing services, we provide services that provide best system quality to customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lotus Quality Assurance?

We accept about 5 engineers( and more) from LQA to do QA and testing work on many projects.

SOLUTION

How did you select this firm and what were the deciding factors?

LQA's management policy is to invest in education in technology.

Describe the project in detail and walk through their service package.

The testing process is our business stage, not the content of the project.

How many resources from the vendor's team worked with you, and what were their positions?

They work on many of our projects as test designers and testers.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They are as highly engaged and motivated as our employees.

How effective was the workflow between your team and theirs?

They work like our employees and there is no gap between them.

What did you find most impressive or unique about this company?

This company's management and company policy, as well as logically working on technology and having processes and qualifications based on international standards.

Are there any areas for improvement or something they could have done differently?

We look forward to further maturity of technology and management.