LOVATA Client Reviews

Reviews

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Web Development

Aug 31, 2018

the project

Construction Equipment Leasing Marketplace Development

"LOVATA is highly dedicated and they fully submerge themselves into the project."

Web Development

$10,000 to $49,999

Sept. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2016 - Ongoing

Project summary:

LOVATA provided business analysis services followed by front- and backend development, UI/UX design, and QA. They built a vast array of features including a product catalog, a CRM, profile pages, and more.

1-10 Employees

Minsk

CEO, OOO Arendny Portal

Verified

the reviewer

CEO, OOO Arendny Portal

Other Industry

1-10 Employees

Minsk

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"LOVATA is highly dedicated and they fully submerge themselves into the project."

Aug 31, 2018

Feedback summary:

The resulting system exceeds nearly all expectations, boasting positive metrics across the board as well as increased conversions. Out of all of LOVATA’S strengths, their UI/UX and business expertise, as well as their effective communication, stand out, making them a great long-term partner.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Arendny Portal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LOVATA?

We were trying to enter the sharing economy services market in the construction equipment lease domain. The service was aimed at individuals seeking to lease construction equipment online without having to contact companies directly via phone. The only options available at the time had limited functionality and users had to leave contact information for service providers to contact them regarding their order.

Our idea was to create a universal online solution instead. We had a comprehensive understanding of the market and hired LOVATA to provide high-quality business analysis, competitive environment analysis, and web development services.

What were your goals for this project?

We were looking to create a solution that could potentially conquer the market with its unique features and functionality. We were also aiming to later expand the solution to other Russian Commonwealth countries and European markets.

Our main objective was to create a service that allows users to browse through a large catalog of construction equipment products for lease, look through details and information, find the location of the equipment on a map, and place orders online. One of the major features of the service was a CRM for equipment providers to keep track of their relations with their customer base and to automate inventory control processes. Smaller providers who did not require a CRM were to have an opportunity to manage customer relations and inventory through their user profile pages.

SOLUTION

How did you select this vendor?

We were looking for local web design and development companies with great ratings. We contacted several of them and LOVATA proposed the best plan of action for implementing the solution. Additionally, their professional team of experts demonstrated great communication skills.

LOVATA also proved that they had enough experience for the job as they had already worked on a similar project in the healthcare industry, which turned out to be a success. This really interested us and played a great role in choosing them for the project.

Can you go into detail about the services they provided and the scope of the project?

Together with the company’s business analyst, we formulated the best business model for the project, after which LOVATA took on all development responsibilities. We had to accommodate two types of users: the lessee and the lessor. The lessee had to be able to browse for lease services, locate them on a map, see product’s details and lease conditions, and place orders online. The lessor had to have management capabilities.

Overall, the project was to have the following components and features: a product catalog, orders, lessor reviews and other promotional content, profile pages and a CRM system for lessors, and a rating component based on the quality of products and services provided by the lessor. The administrators of the service would have system management capabilities, including commission and order moderation, communication with lessors, etc.

What was the team composition?

LOVATA’s team comprised of a project manager, a business analyst, a UI/UX expert, three frontend specialists, two backend developers, and two QA engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since this is a startup, we don’t have any historical metrics or data to compare. However, the developed system has met or exceeded most of our goals and expectations. We have great metrics for daily visitors, return customers, and conversion rates, as well as an increasing amount of business. Users and stakeholders are pleased with the project’s usability and performance.

How was project management arranged and how effective was it?

Communication has been great. LOVATA’s staff organized regular demos for the implemented features, which were documented and approved by us. Overall, the process was very effective and productive, resulting in a fully-functioning solution. We’re happy with what we’ve been seeing.

They used their internal tools for managing the workflow, but we never asked for access to any of those as we trusted the team.

What did you find most impressive about this company?

LOVATA is highly dedicated and they fully submerge themselves into the project, becoming a lifetime business partner. They understand production both from the business and development point of view, which was really important to us. I also have to compliment their level of UI/UX expertise.

Their team gave us their insight, taking into consideration the typical users’ behavior and proposed practical solutions which led to outstanding results, minimizing bounce rates and increasing conversions to levels that we didn’t even anticipate.

Are there any areas where they can improve?

When we actually started communicating with potential users, we discovered some missing requirements that weren’t thought of in the early stages. We learned that it would’ve been more prudent to involve end users right at the start of development. This matter had some effect on project scheduling and shifted some of our deadlines, however, LOVATA’s team worked hard to deliver the solution as soon as possible. We received a high-quality product at the end, which is what matters most.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Nov 02, 2017

the project

Reporting and Request App Dev for Govt. Office

"They had great communication and are a professional team of qualified developers."

Web Development

Confidential

July 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

July 2015 - Ongoing

Project summary:

LOVATA developed an iOS and Android app for the Minsk city administration to quickly and effectively manage requests and communication from residents. The app included geolocation, ratings and a CRM.

1001-10,000 Employees

Minsk, Belarus

Mikhailau Kiryl

IT Dept. Head, Minsk City Executive Committee

Verified

the reviewer

IT Dept. Head, Minsk City Executive Committee

Mikhailau Kiryl

Government Agency

1001-10,000 Employees

Minsk, Belarus

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They had great communication and are a professional team of qualified developers."

Nov 02, 2017

Feedback summary:

The project was so successful that it is being scaled to cover all of Belarus. It has over 50,000 users and has significantly improved the quality of work performed by the city. The team was very communicative and delivered everything in a timely manner.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company and your position there.

I am the Head of the Perspective Development Department in the Center of Information Technologies of the Minsk City Executive Committee. The information technology center is responsible for: providing the Belarusian government sector with IT tools, as well as support for the IT infrastructure of the city’s executive offices and each Minsk city district's administration offices. The center’s services include a unified contact center and dispatching service. I was responsible for prospective development projects and their deployment.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire LOVATA?

The communication between Minsk residents and the municipal services was ineffective and, in some cases, non-existent. A complex service needed to be developed on a state level that would provide citizens with means to report discovered problems.

Using our own resources, we developed a contact center, while LOVATA was brought onto the project as a qualified team of web development professionals to create a high-traffic portal that provided successful and timely delivery of a project of countrywide priority. The goal was to complete the project in a short time period. It was given high priority and a lot of responsibility.

What were your goals for this project?

Since the project is socially oriented, its main goal was to improve the citizens’ living conditions and the quality of municipal services provided by Minsk city. The project was expected to cut down expenses as a result of limiting the number of direct online requests to state organizations. It was also expected to allow direct conversations between citizens and representatives of responsible service providers.

The project's publicity had to motivate responsible parties, while the organization's rating on the tool would be an incentive for public servants to provide quality and timely processing of incoming requests. Currently the project is already a part of the country’s e-government infrastructure, and there are plans to launch the service countrywide.

SOLUTION

How did you select this vendor?

A dedicated team was created to find appropriate vendors and gather requests for proposals. The most significant factor was the developer’s qualification, but we had also put forth tough budget constraints and strict deadlines. Among the companies that were considered, only LOVATA agreed to strict deadlines, limited budget and huge risks associated with project’s scale and high level of responsibility for the final results.

Describe the project in detail.

The project is a service used by citizens to report problems concerning the city’s infrastructure. After the request is sent, the problem is addressed by responsible municipal services provider at the earliest possible time. For user's convenience, a web interface and mobile apps for both iOS and Android were developed. We were responsible for contact center’s interface and services for integration with third-party systems.

LOVATA developed the client- and server-side of the portal, and was also responsible for integration with the client’s inner infrastructure and existing CRM system. A year after its launch in the capital city, the project has grown and, with the help of LOVATA, we added support for an additional inner city. The current goal is to scale the project further and launch it across the whole country.

What was the team composition?

The project consisted of three groups of professionals that regularly communicated with each other: the client, geolocation experts, and LOVATA. On the client’s side, there was a project manager, two back-end developers and a QA specialist. Experts in GIS development were involved in the geolocation service development process: a back-end developer to implement the geolocation server and the API for integration. LOVATA’s team consisted of a full-stack development team and, to accommodate strict deadlines, additional specialists were also added to the team. Thus, the team consisted of a project manager, a business analyst, a designer, a frontend developer, a backend developer and QA specialists.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project turned out to be successful and is now being scaled to cover the whole country. The results of our work have been covered by local media multiple times. As of October 31, 2017, the service has helped to solve over 90,000 problems, while over 50,000 users are taking part in the project. Thanks to the monitoring of work and the integration of job completion report feature in the form of a before/after images, the quality of work performed by municipal services has improved immensely.

How effective was the workflow between your team and theirs?

We were in constant contact with the project manager and had weekly meetings to discuss the completed work. If the necessity arose, we could've communicated directly with the team to effectively solve the problems and issues that occurred during our cooperative work.

What did you find most impressive about this company?

The work was finished on time, all of the issues were addressed quickly and efficiently. They had great communication and are a professional team of qualified developers.

5.0

Overall Score They deservedly stand among country’s top developers.

5.0 Scheduling

ON TIME / DEADLINES

They adhered strictly to deadlines.

5.0 Cost

Value / within estimates

It was an average price for high-quality work.

5.0 Quality

Service & deliverables

They have a well organized team.

5.0 NPS

Willing to refer

I already have referred them, several times.

Web Development

Oct 26, 2017

the project

Legal Knowledge Portal Solution Development

"LOVATA's team has a deep understanding of customer needs and immerse themselves in the project."

Web Development

$50,000 to $199,999

Mar. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

$50,000 to $199,999

Mar. 2017 - Ongoing

Project summary:

LOVATA performed a complete redesign and development of a publishing website to create new functionality and expand distribution. The team will help to create a new automation software in the near future.

1001- 5000 Employees

Minsk, Belarus

Maksim Polovinko

Product Owner, jurist.by

Verified

the reviewer

Product Owner, jurist.by

Maksim Polovinko

Law

1001- 5000 Employees

Minsk, Belarus

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

the review

"LOVATA's team has a deep understanding of customer needs and immerse themselves in the project."

Oct 26, 2017

Feedback summary:

The project has already yielded a 4 x increase in revenue, and it is expected that this will increase. They took initiative themselves to make the project better, immersing themselves in the content and business needs. The team communicated quickly and managed the project well.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company and your position there.

I am the Product Owner of jurist.by, and the Editor in Chief/VP of Production at Vladimir Grevtsov’s Legal Knowledge Agency, LLC. Our company’s main focus is business media. We deliver professional knowledge to lawyers from various organizations, including corporate lawyers. The company publishes printed magazines and organizes educational events, ranging from relatively small to some of the largest in the county. Our editorial staff is involved in the process of Government Relations, organizing expert discussions of statutory act drafts. The company owns www.jurist.by portal. Jurist.by, our online media project that we are developing with LOVATA, contains professional information for layers and provides services that automate certain business processes.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire LOVATA?

Jurist.by had an online presence, but the website was obsolete, with poor usability. It simply provided PDF versions of our printed magazine. We had an information product, but no means to promote the content on the web. There was no search function, links to relevant laws or legal acts, etc.

Our goal was to redo the website completely, add new functionality and expand our distribution channels on the web. Besides online representation of our printed magazine, we decided to add additional custom functionality to the website that was in high demand with our target audience: counterparty/contractor check service that would allow manual checking, as well as automatic monitoring.

What were your goals for this project?

We wanted to significantly increase our paid subscriptions. The goal was to increase subscriptions in number 10 x over the following year. We also wanted to add new innovative features that could help corporate lawyers automate many tasks they do on a regular basis.

SOLUTION

How did you select this vendor?

We gathered a list of companies of various ratings and reviewed them. The criteria we were looking for was: technology stack and the availability of an experienced team capable of handling large projects. We narrowed the search down to two finalists and chose LOVATA. They had all the team members we needed (designers, business analysts, software developers, project managers) and were available to start quickly. LOVATA also already had projects of higher complexity in their portfolio.

Describe the project in detail.

We’ve come up with some quite detailed prototypes, but they had little presence on the final look and feel of the product. We had regular meetings with the team, but the project was managed entirely within LOVATA.

What was the team composition?

There were two teams, one on each side: ours and LOVATA's. Our team originally consisted of myself, the Editor in Chief and Product Owner, a Business Analyst, an editor, a content manager, a marketing specialist, and a system administrator. LOVATA’s team consisted of a project manager, a business analyst, a UI/UX expert, 3 front-end specialists, 2 backend developers and 2 QA engineers. Our teams had bi-weekly meetings, where LOVATA presented the work completed during that sprint. Since the project was quite complex, the tasks were prioritized and we had monthly deliveries, with the MVP provided two months after the project’s launch.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our media project’s revenue started rising at an increasing rate once the project was launched. We're seeing numbers that are already 4 x higher compared to the same period of last year and are expecting them to continue rising. LOVATA took a large amount of initiative on themselves to make that happen.

How effective was the workflow between your team and theirs?

The team gave our project high priority. The company is certainly 'living the project;' they know it really well, the project manager understands and solves all our issues and is very quick to react. Sometimes it seems like LOVATA’s project manager knows our product better than we do ourselves.

LOVATA's team has a deep understanding of customer needs and immerse themselves in the project. All communication is quick and productive. We are continuing to work with them, developing the product further by adding new innovative features that will automate many tasks that corporate lawyers do on a regular basis.

What did you find most impressive about this company?

The company is sincerely interested in solving day-to-day issues without shifting responsibility to the customer, which is important to us.

5.0

Overall Score LOVATA is an ideal agency for creating software products of various complexity. We are continuing to work with them, developing the product further.

4.5 Scheduling

ON TIME / DEADLINES

There was a slight deviation for some tasks, but it had no effect on end result.

4.0 Cost

Value / within estimates

I wouldn’t say LOVATA is the most affordable company, but developing the product internally with the same level of quality would cost us much more.

5.0 Quality

Service & deliverables

It would be beneficial to have more influence on bug fixing priorities. The quality of end product, however, is great.

5.0 NPS

Willing to refer

I am very likely to recommend LOVATA and have already done so a few times.

Web Development

Oct 21, 2017

the project

Website Redesign for Education Company

"… [W]eb traffic grew significantly, and the product was delivered on schedule and on budget."

Web Development

$10,000 to $49,999

July 2014 - Mar. 2015

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

July 2014 - Mar. 2015

Project summary:

LOVATA built out an online presence to support market expansion by redesigning and reimagining web pages, improving distribution of critical content, and helping update business development processes.

11-50 Employees

Cardiff, Wales

Yauhen Jack Bazileuski

IT Manager, WE Bridge International

Verified

the reviewer

IT Manager, WE Bridge International

Yauhen Jack Bazileuski

Higher Education

11-50 Employees

Cardiff, Wales

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"… [W]eb traffic grew significantly, and the product was delivered on schedule and on budget."

Oct 21, 2017

Feedback summary:

Greatly increased web traffic and widespread positive feedback underscore their experience and high value-for-money quotient. A well-honed project delivery process and their friendly, easy-going demeanor bolster the customer experience.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your company and your position there.

I was the IT manager in general and the project manager this project. My company is a small, private English-language education provider, specialising in business English and International English Language Testing System (IELTS) preparation.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire LOVATA?

Our website was not delivering what we wanted to say in an effective manner, which contributed a minimal number of conversions. We were expanding the product line to include a specialised pre-university English and subject course, aimed mainly at Middle and Far East markets.

What were your goals for this project?

There were several key targets. Business process improvement (e.g., capturing potential client data) was something that we wanted to build out. Plus, we wanted clear visibility online that delivered our message to potential customers.

We needed a sizeable increase in traffic and and a marked improvement in search rankings relative to our competitors. Also, we needed a more effective means of delivering information about new offerings to our customers, as well as keeping current students up to date with educational blogs and materials.

SOLUTION

How did you select this vendor?

We looked at several different design agencies locally, but none offered the value for money or the rich client portfolio of LOVATA

Describe the project in detail.

The scope of the project was wide, going from discovery through design and planning to development and into product support. LOVATA managed all of the design and implementation of the website, as well as rollout of the project on the hosting platform of our choice.

What was the team composition?

Initially, we had an assigned project manager, but shortly thereafter, I was talking directly with the business discovery person as well as reviewing work done with the lead developer and designers. The team in total was about seven people: one designer, project manager, business intelligence, and several frontend and backend developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The expanded product line that we rolled out was very successful. We received praise from customers on how informative and useful our website was. The design was intuitive and visually appealing, web traffic grew significantly, and the product was delivered on schedule and on budget. Overall, target audience has responded well to the new format.

How effective was the workflow between your team and theirs?

The project manager was great to work with. During the business discovery stage, the business intelligence consultant asked all the right questions and helped us formulate a great strategy for the design, as well as focus our motivations for change.

In addition, their professional and consistent approach to project delivery was very helpful.

What did you find most impressive about this company?

I appreciated the personal touch of the delivery manager and the ease with which we could talk to the business discovery team.

Are there any areas for improvement?

No.

5.0

Overall Score They're a great company overall. Their design is unique and they deliver the best service for the money they ask.

5.0 Scheduling

ON TIME / DEADLINES

They managed to deliver everything on time despite delays in our part. Everything was done according to agreed service-level agreements.

5.0 Cost

Value / within estimates

Their prices were well below what local competitors were asking.

5.0 Quality

Service & deliverables

Everything was was done within budget and time constraints, bug free, polished

5.0 NPS

Willing to refer

I am very likely to refer them.

Development

Sep 11, 2017

the project

Development for Medical Platform

“Lovata is very flexible and startup friendly.”

Development

$50,000 to $199,999

Feb. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Feb. 2016 - Ongoing

Project summary:

LOVATA partnered with a former employee to develop a platform for patient, doctor interaction. The front end used ReactJS and the backend was done on Laravel using October.

1-10 Employees

Belarus

CEO, MedTech Startup

Verified

the reviewer

CEO, MedTech Startup

Internet

1-10 Employees

Belarus

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Lovata is very flexible and startup friendly.”

Sep 11, 2017

Feedback summary:

The team's skillful development work, helped the startup grow 15-20% month over month and expand to five cities. Lovata was praised for their acountablity, level of involvement, and professionalism.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

I am CEO & co-owner of a medtech startup that simplifies interactions between patients and doctors. We help patients find the right doctor to book an appointment, and also help private practices and small clinics optimize business processes while managing their customer bases. We are based in Belarus, which is where we initially launched our product. We are currently in the process of expanding to bordering East-European countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LOVATA?

We are a team of five people with mostly business and medical backgrounds, so we decided to outsource all technical development. This allowed us to focus internally on polishing our business model and customer acquisition.

SOLUTION

What was the scope of their involvement?

We described the details for every stage of the project to LOVATA, including deadlines for the MVP [minimum viable product]. They then suggested the technology stack to us while taking into account that we wanted to scale the project in the future to other markets.

The MVP was ready in 2 months from starting the project. The frontend was done on ReactJS, and the backend was done on Laravel, with October as the CMS.

LOVATA is very flexible and startup friendly, and we were able to agree on a very decent fixed price for the MVP. After launching, we switched to a T&M [Time & Materials] model for all other stages.

What is the team dynamic?

We had one project manager who started with us in the beginning. I’m unsure how many people were involved in creating the MVP, because we were only communicating with the project manager at that time. When we switched to the T&M model, there was a different amount of people involved depending on current tasks. We had a maximum of six people working on the project when we were working on our CRM [Customer Relationship Management] for clinics, including a designer and QA.

How did you come to work with LOVATA?

I worked at LOVATA previously as a business analyst. We communicated with several established companies in our market at the first stage, but decided to continue with LOVATA even though they were slightly more expensive. I knew their potential, involvement, and commitment, and we’d had a good relationship for almost 2 years. I’ve very happy we chose them as our software development company.

How much have you invested with them?

We’ve spent around $150,000 for the project so far.

What is the status of this engagement?

We began working together in February 2016 on this project, which is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LOVATA’s expertise and ability to deliver on time has helped us grow 15-20% month over month. We are covering five major cities in Belarus, and there are three more in the pipeline. I really appreciated the level of involvement, responsibility, and accountability they’ve provided us.

How did LOVATA perform from a project management standpoint?

We mostly communicated with Project Mananger, which worked well for us.

Lovata suggested we work within Agile methodology, so we had our scope divided into two-week sprints. At the end of each sprint, we had a live demo. I liked this model very much because it permits full visibility and transparency regarding progress and updates. We have access to their JIRA, but I’ve only used it a few times because their demos are sufficient.

What did you find most impressive about them?

They are a great team of professionals who are focused on building long-term business relationships instead of one-time gains. I appreciate this approach greatly, and I will definitely recommend them to any startup.

5.0

Overall Score I’m very grateful that LOVATA is handling my project so well. They have vast experience in working with startups and medical organisations, so it’s a perfect fit for my company. It’s been a great pleasure working with them so far.

5.0 Scheduling

ON TIME / DEADLINES

I appreciate their level of commitment and sacrifice during critical moments.

5.0 Cost

Value / within estimates

At first, I thought they were slightly expensive, but eventually realized they’re worth every single penny spent.

5.0 Quality

Service & deliverables

LOVATA is delivering a product that complies with top QA standards. I was surprised that we only had a few issues after we rolled our product, but they were still fixed quickly.

5.0 NPS

Willing to refer

Absolutely, and I’ve already recommended LOVATA to some of my friends who are also very happy with them.

Web Development

Aug 03, 2017

the project

Multiple Web Dev Project for Major Email Service

"The collaboration was useful and shortened our development process."

Web Development

$200,000 to $999,999

June 2012 - Ongoing

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$200,000 to $999,999

June 2012 - Ongoing

Project summary:

LOVATA built and integrated user mailbox themes for an email CMS, providing configuration files and design tools for customized styling. They also prepared promotional pages and continue to offer support.

1,001-5,000 Employees

Moscow, Russia

CTO, Email Provider

Verified

the reviewer

CTO, Email Provider

Internet

1,001-5,000 Employees

Moscow, Russia

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"The collaboration was useful and shortened our development process."

Aug 03, 2017

Feedback summary:

Over 30 million service users have adopted the new theme features designed by LOVATA, thanks to the improved utility and aesthetic they facilitated. The team’s accessibility, flexible workflow, and uncomplicated approach contribute to a rewarding outsourcing relationship.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

I am the CTO of an email service company that supports over 100 million monthly users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LOVATA?

We wanted to make a new theme and promo pages for our service within 3–4 days, without including our engineers. Since I had worked with LOVATA in a similar capacity 6 or 7 years ago, we hired them for this task.

SOLUTION

What was the scope of their involvement?

They created several themes for user mailboxes in our email service. Users of the mailbox service can change their settings and choose between different colors and background photos.

We’ve handled the functionality preparation, but LOVATA assisted with integrations. They made a CMS [content management system] for our project that allowed designers to create new themes through simple engineering. The output of their system was a configuration file for each theme, which we included in our releases to mail customers. Each promo page was a separate encapsulated project.

Technically, we made the service in such a way that customers can select different colors, styles, and images. Through the new program, they can go through some special forms or fields, see how the design will look, and then export the files for us.

What is the team dynamic?

We’ve worked with a project manager. If we need clarification on technical details, we work with the programmers directly. When they created a theme, only 1 person was needed. When they developed tools for creating themes, I believe there were 2 or 3 people involved.

How did you come to work with LOVATA?

I met them at a conference.

What is the status of this engagement?

We started working together in 2012, and our collaboration is ongoing.

How much have you invested with them?

We have spent between $150,000 - $200,000 with them annually.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We reached our goals with regards to time to market and product quality. About 100 million users per month rely on our email services. About 60% of them are using our themes, and at least half of those were made by LOVATA. The fact that more than half of our users use the themes means they like them. It’s a useful feature.

How did LOVATA perform from a project management standpoint?

We communicated through email and Skype, but we finalized discussions and assigned tasks through JIRA.

What did you find most impressive about them?

They deliver great work for the price we’re paying. We have full access to programmers and engineers, and there were no borders in terms communication. The collaboration was useful and shortened our development process. When we had problems, they were glad to fly to Moscow and discuss the issue in order to find a solution. They did not create complications in terms of forms or contracts, and they’re always eager to communicate with us. I appreciated the flexibility they provided.

Are there any areas they could improve?

We’ve used another web studio for outsourced work. Compared to other vendors, I’ve been pleased with everything that LOVATA’s done.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web design

May 29, 2017

the project

Web Design and Development for Careers Platform

"LOVATA delivered on time and produced good quality."

Web design

$1,000,000 - $9,999,999

Jun. 2008 - Aug. 2008

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$1,000,000 - $9,999,999

Jun. 2008 - Aug. 2008

Project summary:

LOVATA created multiple branding pages for a job-finding website, providing employment-focused design and development across 10 concurrent initiatives. They also managed updates and offered support.

500-1000 Employees

Moscow, Russia

Elena Rusanova

Head of Consulting Center, HeadHunter

Verified

the reviewer

Head of Consulting Center, HeadHunter

Elena Rusanova

Business Services

500-1000 Employees

Moscow, Russia

Online Review

The reviewer submitted an online review that has been edited and verified.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"LOVATA delivered on time and produced good quality."

May 29, 2017

Feedback summary:

Through this short-term effort, LOVATA’s reliable deliverables supported the building of over 2,200 career pages in a single year. The team’s technical knowledge, smooth project management, and willingness to meet all deadlines contributed to a rewarding partnership.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

I represent HeadHunter (HH.ru), a Russian job site similar to Monster.com. I am the head of the consulting center, which works on employer branding projects for customers, including surveys, market analysis, and campaign management. We also sell vacancy advertisement space to customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LOVATA?

I started working at HeadHunter in 2007, at the start of the employer branding market in Russia. There were no providers locally with backgrounds in employer brand design and advertising. We were looking for help with design and coding in this space, and LOVATA was the first company we found. Working with them has been a good experience.

SOLUTION

What was the scope of their involvement?

LOVATA created and updated our branding pages on the HH.ru platform, which is based on HTML and Java. I can’t provide details on the technical side. I represented management, advertisement creation, and customer sales. At the time, LOVATA was a young team with loyal management.

I worked with 1 of their managers, who acted as the project head, as well as with a designer and 2–3 developers. Now, we have our own design and coding team and continued development ourselves.

How did you come to work with LOVATA?

LOVATA was the only employer-brand experience provider we found. They were a partner of our Byelorussian branch.

How much have you invested with LOVATA?

For the design and coding of 1 career page, the cost was roughly $3,000, based on the rubble-dollar exchange rate from 10 years ago. The cost could be lower based on current rates.

What is the status of this engagement?

We started working with LOVATA in June or July of 2008, and the project lasted for 1–2 months. Altogether, we worked on more than 10 projects concurrently for numerous customers.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

In terms of quantity, we created more than 2,200 career pages per year with LOVATA. Personally, the first result I noticed was the strong design and coding of our customers’ career pages. LOVATA delivered on time and produced good quality. The HH.ru pages worked without any issues or bugs.

There were some subjective assessments of the design from our customers. Sometimes, they didn’t like the results, but this is a matter of interpretation. Everything turned out fine in the end.

How did LOVATA perform from a project management standpoint?

The project management went smoothly, and we communicated with their main contacts. If we had problems with a particular designer or coder, the managers understood our concern and obtain a different resource quickly. It was a constructive and effective process for me.

What did you find most impressive about LOVATA?

I was most impressed by their ability to meet deadlines and deliver high-quality work. We’re satisfied with the results. They gave us an advantage through their experience in career design and coding. There are many providers on the market now with the same expertise, but, at that time, LOVATA was unique.

As a Byelorussian company, they also had good pricing. There are more expensive options on the Russian side for the same services and products.

LOVATA also has a young team, but this is true for all the startup companies on the market. It may not be a unique advantage, but the collaboration met our needs.

Are there any areas LOVATA could improve?

For all providers on the market, deadlines are a constant improvement area, especially for the more difficult design work. In terms of coding, our schedule was met.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

There’s always room for improvement.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Dec 23, 2016

the project

Web Dev for Mobile Telecommunications Company

"We were kept informed about issues and decisions, which for me, was the most valuable part of working with LOVATA."

Web Development

$50,000 to $199,999

2014

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

2014

Project summary:

LOVATA built a web-based dealer portal using HTML and Java, which works as an operational and informational bridge between the company and its sales channels.

5,000-10,000

Belarus

Murat Altuntas

Chief Commercial Officer, Life:) Belarus

Verified

the reviewer

Chief Commercial Officer, Life:) Belarus

Murat Altuntas

Telecommunications

5,000-10,000

Belarus

Phone Interview

This review was conducted by a Clutch analyst over the phone.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"We were kept informed about issues and decisions, which for me, was the most valuable part of working with LOVATA."

Dec 23, 2016

Feedback summary:

LOVATA delivered what was requested and performed well in terms of handling deadlines. They acted as a part of the company’s team, giving daily updates with a professional and interactive approach. There have been no problems with the system during the last 2 years of use.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

life:) is a Turkcell Group company; operating in Belarus and having 1.6 million customers. life:) is known as the innovative player of Belarus telecommunications market with the new product and service launches. Launching first 3G services in Belarus, having the first mobile operator loyalty club in the country (mylife) and selling the first modems and smartphones as an operator are some examples of life’s initiatives in the market. Nowadays; life:) provides 2G/3G/4G services to its customer and actively expands its product portfolio with digital services. The company has 258 roaming partners in 142 countries and more than 500 sales points across the country.

I am Chief Commercial Officer of the company, responsible for Sales & Marketing functions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LOVATA?

We manage a big sales channel in Belarus with more than 500 sales points. The channel consists own stores, exclusive dealer stores, and non-exclusive sales points. Since the sales channel is distributed through the country and managed by different sales manager; we had alignment, communication, and data monitoring problems which limit our standardization abilities. As an example; there were no common platforms to share product specifications, to inform the channel about campaigns, promotional activities or to monitor stock levels. We decided to create a Dealer Portal which works as an operation and information platform between us and the sales points, which will enable us to communicate directly and instantly will all channel and provide many monitoring capabilities both for us and the dealers to increase efficiency.

SOLUTION

What was the scope of their involvement?

LOVATA built our web-based Dealer Portal using HTML and Java. We worked with 5 to 10 developers assigned to the task. LOVATA provided an agile team which understands the requirements of the project, deliver the output and the quality we required. I was never preoccupied with the resources allocated for the project and the quality; because the process was always smooth and in line with project plan.

How did you come to work with LOVATA?

Belarus is a small country, but there are many strong players in software development area. We conducted a tender in line with our procurement standards and after collecting offers from different local and international companies; our committee decided to work with LOVATA based on their capabilities and price offer. LOVATA has a good reputation in the market and strong references, and after working with LOVATA, we determined that they are capable to deliver what customer needs.

How much have you invested with LOVATA?

The cost of our project with LOVATA was between $50,000 and $75,000.

What is the status of this engagement?

The project has been completed. We have been using the platform for more than 2 years. There haven’t been any change requests for it, but if we need to modify it in the future, we will work with LOVATA again.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our platform has been used by around 500 sales points and 700 sales experts in total on a daily basis. It performs as a communication and data sharing platform between our company and sales channels. There have been no major problems with the system during the last 2 years of use, so we are happy with what LOVATA has delivered to us.

How did LOVATA perform from a project management standpoint?

LOVATA performed well in terms of handling deadlines and interactions with our requests. They had a professional approach, using project management tools and creating necessary information sharing environment with customer . We received daily updates and were kept informed about what had been accomplished and what would be worked on in the next weeks. The process was interactive, including management meetings during which we discussed critical decisions and deadlines with LOVATA's team.

What did you find most impressive about LOVATA?

We have worked with other partners which were inaccessible during the project run. Instead of just working like a vendor, LOVATA acted as a part of our team, always staying interactive and close to us. We were kept informed about issues and decisions, which for me, was the most valuable part of working with LOVATA.

Are there any areas LOVATA could improve?

No.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

LOVATA was in-line with schedules and the project time.

4.5 Cost

Value / within estimates

4.5 Quality

Service & deliverables

LOVATA delivered exactly what was requested by us. They understood our needs and guided us in the right direction.

5.0 NPS

Willing to refer

LOVATA has local resources in Belarus, which is a cheaper market compared to other parts of the world. They are competitively priced, and I believe that LOVATA will be able to provide value to other clients.

Development

Nov 25, 2016

the project

Application Dev for Healthcare Company

"It was easy for us to have follow-up meetings and convey what we wanted to LOVATA Group."

Development

$50,000 to $199,999

Apr. 2016 - Ongoing

4.5

Quality:

4.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

4.5

$50,000 to $199,999

Apr. 2016 - Ongoing

Project summary:

LOVATA Group developed an Internet of Things [IoT] system using the MEAN stack (MongoDB, Node.js, and AngularJS), as well as web and mobile versions of a medication management platform for seniors.

1-10 employees

Vancouver, British Columbia

Ivan Spogneev

CTO, Cuepath Innovation

Verified

the reviewer

CTO, Cuepath Innovation

Ivan Spogneev

Healthcare

1-10 employees

Vancouver, British Columbia

Phone Interview

This review was conducted by a Clutch analyst over the phone.

Verified

4.5

Quality:

4.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

4.5

the review

"It was easy for us to have follow-up meetings and convey what we wanted to LOVATA Group."

Nov 25, 2016

Feedback summary:

It was easy to work with the firm. Most of the work was completed on time, based on their estimates. They always wanted to make the best possible product in terms of user experience. Customers have appreciated the pharmacy application.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

We're a technology company dealing with the healthcare IoT space. We are developing a medication management platform for seniors who take more than 5 pills per day. Our hardware device can track how many medications are taken, in conjunction with our software application, notifying professional caregivers and family members of any unexpected events.

I am a co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LOVATA Group?

Most IoT companies are involved more with hardware development aspects. We did develop a basic software prototype but decided to outsource most of it. We needed a backend, as well as 3 applications, including a web platform for pharmacies, an admin panel for managing devices and clients on our side, as well as a mobile app for caregivers.

SOLUTION

What was the scope of their involvement?

LOVATA Group has developed our system using the MEAN stack (MongoDB, Node.js, and AngularJS). The applications were developed as mobile-friendly web versions.

Initially, we worked with 2 full-time developers, a designer, and a project manager from LOVATA Group. At the moment, we're only working with 1 developer, as well as with a designer on an as-needed basis.

How did you come to work with LOVATA Group?

I looked for different outsourcing groups, coming up with a list of 4. I found one of the companies on clutch.co. I spoke with all candidates, assigned them basic trial projects, and found LOVATA Group to be the best fit.

How much have you invested with LOVATA Group?

The cost of our project with LOVATA Group was within a $10,000 to $50,000 range.

What is the status of this engagement?

We started working with LOVATA Group in April 2016. Our initial scope was completed a few weeks ago. We're now working on bug fixes and making some change requests.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

One of the key reasons for choosing LOVATA Group was that we needed a partner who could understand what we needed as a company, from a client and usability standpoint. LOVATA Group was involved in the design of the platform, suggesting several changes to our initial vision. They always wanted to make the best possible product in terms of user experience.

Our customers have appreciated the pharmacy application. We have received some feedback and change requests for the mobile app.

How did LOVATA Group perform from a project management standpoint?

It was easy to work with LOVATA Group. Most of the work was completed on time, based on their estimates. It was easy for us to have follow-up meetings and convey what we wanted to LOVATA Group. We tracked tasks using Excel tables.

What did you find most impressive about LOVATA Group?

We don't have experience working with other groups of this kind, but I appreciated LOVATA Group's use of cutting-edge technology for all of our web development, including the latest versions of HTML and Node.js.

Are there any areas LOVATA Group could improve?

Some of our technology requires additional algorithms. LOVATA Group's programming wasn't the best in this regard.

We branched out our system initially, but we used the same database for everything. We've come to need multiple databases, including a staging one. This probably should have been done from the beginning, in order to help us avoid some current issues.

4.5

Overall Score I will likely continue working with LOVATA Group.

4.5 Scheduling

ON TIME / DEADLINES

Some parts were delayed, but not because of LOVATA Group. We've asked for changes along the way.

5.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

4.5 NPS

Willing to refer

We have recommended LOVATA Group to a few startups.

Web Development

Nov 22, 2016

the project

Web Development for Medical Technology Firm

"LOVATA GROUP met deadlines fairly consistently. It seemed like our project was a priority, even though LOVATA had other work going on."

Web Development

$10,000 to $49,999

Aug. 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Aug. 2015 - Ongoing

Project summary:

Lovata Group worked on the development of a corporate website for a medical technology company using HTML, CSS, SAS, and JavaScript on the front-end and CMS on the backend.

1-10 employees

Denver, Colorado

Daniel Venegas

Founder, Bravecreation

Verified

the reviewer

Founder, Bravecreation

Daniel Venegas

Information Technology Services

1-10 employees

Denver, Colorado

Phone Interview

This review was conducted by a Clutch analyst over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"LOVATA GROUP met deadlines fairly consistently. It seemed like our project was a priority, even though LOVATA had other work going on."

Nov 22, 2016

Feedback summary:

The end client was amazed by the work delivered. The firm was very responsive, available, and worked on time and on-budget. They prioritized the project and evaluated functionalities and technologies that needed to be used, demonstrating their commitment and up-to-date technical knowledge.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

Bravecreation is a visual design agency. I am the principal owner and creative director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LOVATA GROUP?

We were working on a corporate website for a medical technology company.

SOLUTION

What was the scope of their involvement?

I was responsible for elaborating the site's architecture and design for both desktop and mobile. LOVATA GROUP developed our site using HTML, CSS, SAS and JavaScript on the front-end. We are using the October CMS [content management system] on the backend.

I estimate that LOVATA GROUP assigned a team of 2-3 developers for our project. I mostly worked with their project manager.

How much have you invested with LOVATA GROUP?

The cost of our project with LOVATA GROUP was between $10,000 and $50,000.

What is the status of this engagement?

We started working with LOVATA GROUP in August 2015. Our project has been completed, but LOVATA GROUP is still offering technical support for the site.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

LOVATA GROUP was very responsive and available. They worked on time and on budget. I was happy to act as the project manager between LOVATA GROUP and our client, who was basically amazed by the work.

How did LOVATA GROUP perform from a project management standpoint?

I acted as the point person between the client and LOVATA GROUP, and have worked directly with their project manager. There is a language barrier in the case of the team, but LOVATA GROUP's project manager is well-spoken. We mainly communicated with LOVATA via Skype.

What did you find most impressive about LOVATA GROUP?

LOVATA GROUP thought out every task that I assigned to them, rather than diving into the work and discovering that it was a dead-end. LOVATA GROUP evaluated the functionalities which I was asking of them, as well as the technologies which needed to be used. I've worked with other companies overseas which literally did everything that was asked of them, even if it was wrong. This created problems down the road and made me wonder if there was a thinking person on their end.

Are there any areas LOVATA GROUP could improve?

Payments can be tricky sometimes because of issues with wiring money and the laws on LOVATA GROUP's end. Everything else has been smooth.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

LOVATA consistently met deadlines. It seemed like our project was a priority, even though I'm sure that LOVATA GROUP had other work going on.

5.0 Cost

Value / within estimates

LOVATA worked on time and on-budget.

5.0 Quality

Service & deliverables

LOVATA was very responsive and available. The company was also up-to-date with technology.

5.0 NPS

Willing to refer

I have not recommended LOVATA GROUP in the past because I want to keep them as my own.

Contact

Web Development • Web Apps • PWA/SPA •IoT• Mobile

headquarters

other locations

Focus

Portfolio

Healthcare IoT App for Controlling Medication Intake, CuePath

MyCity Portal, E-government

Life:) Mobile Network Operator

Travel Marketplace

Design and Development for Mail.Ru Group

National Legal Knowledge Portal and Web Service

Find a Doctor Portal, 2doc.by

Diamond Horse Club Website

Marketplace for Equipment Lease

Web Platform for Stanford University, SciReader

Car Insurance Aggregator, GoZebra

Technologies:

Healthcare CRM System for Hospitals and Medical Centers, MedCRM

Responsive Web Portal for a UK Language Academy

Ecommerce Website for HostForWeb Service Company

Reviews

Reviews

the project

the reviewer

the review

Aug 31, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Nov 02, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Oct 26, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Oct 21, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Sep 11, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Aug 03, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review