LOVATA

Can you share any information that demonstrates the impact that this project has had on your business?

Since this is a startup, we don’t have any historical metrics or data to compare. However, the developed system has met or exceeded most of our goals and expectations. We have great metrics for daily visitors, return customers, and conversion rates, as well as an increasing amount of business. Users and stakeholders are pleased with the project’s usability and performance.

How was project management arranged and how effective was it?

Communication has been great. LOVATA’s staff organized regular demos for the implemented features, which were documented and approved by us. Overall, the process was very effective and productive, resulting in a fully-functioning solution. We’re happy with what we’ve been seeing.

They used their internal tools for managing the workflow, but we never asked for access to any of those as we trusted the team.

What did you find most impressive about this company?

LOVATA is highly dedicated and they fully submerge themselves into the project, becoming a lifetime business partner. They understand production both from the business and development point of view, which was really important to us. I also have to compliment their level of UI/UX expertise.

Their team gave us their insight, taking into consideration the typical users’ behavior and proposed practical solutions which led to outstanding results, minimizing bounce rates and increasing conversions to levels that we didn’t even anticipate.

Are there any areas where they can improve?

When we actually started communicating with potential users, we discovered some missing requirements that weren’t thought of in the early stages. We learned that it would’ve been more prudent to involve end users right at the start of development. This matter had some effect on project scheduling and shifted some of our deadlines, however, LOVATA’s team worked hard to deliver the solution as soon as possible. We received a high-quality product at the end, which is what matters most.

Can you share any outcomes from the project that demonstrate progress or success?

Our media project’s revenue started rising at an increasing rate once the project was launched. We're seeing numbers that are already 4 x higher compared to the same period of last year and are expecting them to continue rising. LOVATA took a large amount of initiative on themselves to make that happen.

How effective was the workflow between your team and theirs?

The team gave our project high priority. The company is certainly 'living the project;' they know it really well, the project manager understands and solves all our issues and is very quick to react. Sometimes it seems like LOVATA’s project manager knows our product better than we do ourselves.

LOVATA's team has a deep understanding of customer needs and immerse themselves in the project. All communication is quick and productive. We are continuing to work with them, developing the product further by adding new innovative features that will automate many tasks that corporate lawyers do on a regular basis.

What did you find most impressive about this company?

The company is sincerely interested in solving day-to-day issues without shifting responsibility to the customer, which is important to us.

What evidence can you share that demonstrates the impact of the engagement?

LOVATA’s expertise and ability to deliver on time has helped us grow 15-20% month over month. We are covering five major cities in Belarus, and there are three more in the pipeline. I really appreciated the level of involvement, responsibility, and accountability they’ve provided us.

How did LOVATA perform from a project management standpoint?

We mostly communicated with Project Mananger, which worked well for us.

Lovata suggested we work within Agile methodology, so we had our scope divided into two-week sprints. At the end of each sprint, we had a live demo. I liked this model very much because it permits full visibility and transparency regarding progress and updates. We have access to their JIRA, but I’ve only used it a few times because their demos are sufficient.

What did you find most impressive about them?

They are a great team of professionals who are focused on building long-term business relationships instead of one-time gains. I appreciate this approach greatly, and I will definitely recommend them to any startup.

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

In terms of quantity, we created more than 2,200 career pages per year with LOVATA. Personally, the first result I noticed was the strong design and coding of our customers’ career pages. LOVATA delivered on time and produced good quality. The HH.ru pages worked without any issues or bugs.

There were some subjective assessments of the design from our customers. Sometimes, they didn’t like the results, but this is a matter of interpretation. Everything turned out fine in the end.

How did LOVATA perform from a project management standpoint?

The project management went smoothly, and we communicated with their main contacts. If we had problems with a particular designer or coder, the managers understood our concern and obtain a different resource quickly. It was a constructive and effective process for me.

What did you find most impressive about LOVATA?

I was most impressed by their ability to meet deadlines and deliver high-quality work. We’re satisfied with the results. They gave us an advantage through their experience in career design and coding. There are many providers on the market now with the same expertise, but, at that time, LOVATA was unique.

As a Byelorussian company, they also had good pricing. There are more expensive options on the Russian side for the same services and products.

LOVATA also has a young team, but this is true for all the startup companies on the market. It may not be a unique advantage, but the collaboration met our needs.

Are there any areas LOVATA could improve?

For all providers on the market, deadlines are a constant improvement area, especially for the more difficult design work. In terms of coding, our schedule was met.