Lovably

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at Janof Architecture, a high-end custom architecture firm in the Pacific Northwest.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lovably?

We needed help creating a new website to serve as our portfolio.

SOLUTION

What was the scope of their involvement?

Lovably designed and developed our website from scratch. We started by picking a font and strategizing what platform would be more beneficial for us. We also worked on the creative design and copy. We provided Lovably with an extensive brief and design ideas from our principal architect, who had a visual of what she wanted. We’ve used Squarespace to build the website.

Lovably has also helped us with branding by helping us come up with our core statement, which has been foundational to creating the website. They’ve also done some copywriting work.

Although the project is wrapped up, we have an ongoing contract with them for any changes we might need to make or pages we might need to add.

What is the team composition?

We’ve worked with Dylan.

How did you come to work with Lovably?

We saw a design they did for an interior firm and liked it.

How much have you invested with them?

We’ve spent $10,000–$12,000.

What is the status of this engagement?

We started working together in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve appreciated Dylan’s creative ideas, attention to detail, and patience with us. He’s aligned with us on exactly what we want visually. We're also satisfied with the look and feel of the website.

How did Lovably perform from a project management standpoint?

Dylan has been great with staying on budget and being flexible as we’ve made some changes. Although some things have taken a little longer to complete, it’s mostly been because of us. We typically communicate via email and phone calls.

What did you find most impressive about them?

Dylan’s ability to boil down our brand message has been very valuable.

Are there any areas they could improve?

I can’t think of anything in particular.

Do you have any advice for potential customers?

Be prepared and have your thoughts and materials ready. Do your homework because it can be hard for business owners to make the time. Committing to a project like this takes quite a bit of time.

BACKGROUND

Please describe your company and position.

 I am the Director of a design company 

Describe what your company does in a single sentence.

Interior Design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lovably to accomplish?

• Design a website

SOLUTION

How did you find Lovably?

Referral

Why did you select Lovably over others?

Excellent portfolio of website s designed

Describe the scope of work in detail. Please include a summary of key deliverables.

Build website from scratch, for new business with no prior sit and no understanding of how to make a website or content for one!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Professional website that matches our company personality, industry, and website expectations. Ultimately, Dylan was incredible to work with. He is not only a very likeable, responsive and professional person but he showed immense knowledge about our industry, and its website needs, as well as of course his ability to make visions a reality online. 

Before we engaged  Lovably, we’re were blown away with how crisp, clean and professional looking his work is. However he impressed even more as we got to know each other. We could not imagine anyone else designing our site. We are absolutely thrilled

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and attentive, but beyond that too as Dylan added value with suggestions and really designed everything

What was your primary form of communication with Lovably?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Incredible industry knowledge in terms of our business type. It was great from the start and just kept getting better. Dylan showed immediately that he undersood our needs, listened to them, built upon them, and delivered an incredible website

Are there any areas for improvement or something Lovably could have done differently?

Honestly cannot think of one improvement needed
What advice do you have for clients with similar needs to yours?
Just do it, it’s worth it!

BACKGROUND

Introduce your business and what you do there.

I'm a marketing coordinator at an interior design and architecture company. We specialize in offering a full service, from interior design and architecture to construction and project management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lovably?

Lovably worked with us on our website design and development.

SOLUTION

What was the scope of their involvement?

Lovably built our entire website for us from scratch, offering a full service that included design, website layout management, and SEO. Moreover, they used Webflow for the website development. Initially, we provided them with our brand identity deck, so they used our branding to make sure everything was aligned and cohesive with our brand identity.

Lovably's SEO work included defining keywords for our content. Additionally, they helped us with backlinking work. Still, we're looking to do blog posting together in the future.

What is the team composition?

We worked with three teammates from Lovably.

How did you come to work with Lovably?

We had seen Lovably's website through other interior designers. When we saw what they had designed for our industry colleagues, we felt that they would be a good fit for us as well, so we set up an interview. Lovably was very professional, service-oriented, and attentive to everything we needed. Additionally, they were great at providing ideas and bringing new things to the table.

How much have you invested with them?

 We spent around $6,000–$8,000.

What is the status of this engagement?

We worked together from November 2023–March 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lovably delivered an amazing website with perfect functionality. It was very easy for our audience to navigate through it, so we received very positive feedback when we launched it.

How did Lovably perform from a project management standpoint?

Lovably's project management was amazing. They were very attentive to what we needed whenever we changed things around. As for communication, we did an in-person meeting initially to kick-off the project. From there on, we collaborated virtually via email and phone calls; it was a very easy process.

What did you find most impressive about them?

Lovably's professionalism was impressive. They were very professional, always provided feedback and new ideas, and were very creative.

Are there any areas they could improve?

We had no complaints about their work.

Do you have any advice for future clients of theirs?

Trust them and share your vision of what you're looking for. Lovably was great as our creative director and web developer, so they were able to tell us what was right and what was wrong.

BACKGROUND

Please describe your company and position.

I am the Principal of a design company

Describe what your company does in a single sentence.

Architecture, Interior Design and Art Advising Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lovably to accomplish?

• create beautiful website
• create a minimal website
• create an easy to navigate site

SOLUTION

How did you find Lovably?

Referral

Why did you select Lovably over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work consisted in producing an updated website (to the current decade old site). The delivery was optimal and exactly what I wanted.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every so often, Lovably would send me updates to their work and to have me check and edit anything that did not jive with me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

While I think they delivered on time, I was never watching my watch so the process was natural - not too frenzied and not too chilled.

What was your primary form of communication with Lovably?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive was their attitude and outlook; their seriousness and responsiveness - a company I would want to keep working with.

Are there any areas for improvement or something Lovably could have done differently?

Everything was perfect until a slight bump at the very very end where I felt that perhaps emails were not fully read and acted upon which made me repeat certain things over and over. I think that when you tell a customer that things are ready to go, that you should check them to make sure they are because if you do say this, the client assumes it REALLY is ready to go. 

Having said all this, it really was not such a big deal since the process before the bump was enjoyable and perfectly recommendable.

BACKGROUND

Please describe your company and your position there.

I own and run an executive coaching practice called THAXA. I work with CEO's, startup founders, and senior level executives to help them reach ambitious goals using the best ideas from performance science.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lovably, and what were your goals?

I started my practice eight years ago and felt it was time to refresh and improve my website to better reflect the branding of my practice and increase the usefulness of the content.

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted to use a vendor experienced in Webflow so that my website would be easy to maintain and not require the constant upkeep of Wordpress. I also wanted a vendor who had a portfolio with good design aesthetic, since I wanted a clean, well-structured, and visually appealing site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Dylan created a new website for me and created a refreshed and brand-consistent powerpoint template for my client reports.

How many people from the vendor's team worked with you, and what were their positions?

I worked primarily with Dylan Seeger, design director at Lovably.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am very pleased with the design of the website. It is colorful, clean and energetic. Dylan was able to create a visual feel that is warm and approachable while still conveying the brand message of high performance. The powerpoint template for reporting is consistent with the look and feel of the website and looks great.

Describe their project management style, including communication tools and timeliness.

Dylan had an organized process. They provided clear instructions about how and where to upload the assets they need to develop our site. We primarily communicated over email which worked well. I appreciated that there were sufficient iterations to dial in on my vision for the look/feel of the site. Dylan was responsive in answering my questions and addressing my comments and ideas throughout the feedback process. He was also helpful in navigating the legacy tech issues that came up in switching sites.

What did you find most impressive or unique about this company?

I appreciated how open Dylan was to listening to what I wanted and to working with me throughout the iterations to get to a pleasing product. He did a great job of balancing his own expert suggestions as a professional with listening to my values and priorities for the site. He was responsive to critique and incorporated feedback into subsequent versions.

Are there any areas for improvement or something they could have done differently?

Nothing major comes to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of an interior design firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lovably?

I hired Lovably to redesign my website.

SOLUTION

What was the scope of their involvement?

They worked with my preexisting website and completely revamped it. I wanted them to showcase my work in photos because that’s how we attract business. They redesigned each page and came up with a whole new aesthetic.

What is the team composition?

Dylan (Founder) was my main point of contact.

How did you come to work with Lovably?

I found Lovably through other interior designers that I admire. I chose them over other competitors because they’re consistent in their brand and I connected with their vision.

How much have you invested with them?

I spent about $5,000.

What is the status of this engagement?

We started working together in January 2021 and we completed the development, but the project is ongoing because I committed to a year of review and upkeep of the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with the finished project. They’ve done a beautiful job rebranding my company and my visuals.

How did Lovably perform from a project management standpoint?

I really liked the way Dylan and Lovably worked. They were communicative, responsive, and open to creative feedback. We had an initial phone call to discuss what I was looking to accomplish. Since then, we’ve communicated primarily through email and they always responded quickly.

What did you find most impressive about them?

They have a great aesthetic and they clearly understand branding. I really like their visuals.

Are there any areas they could improve?

They don’t need to improve anything.

Do you have any advice for potential customers?

Have a good understanding of what you’re looking to accomplish and what you want your brand to look like. Be proactive in the process. When I received updates, I was quick to review their work and respond to give them as much feedback as I possibly could. The more collaborative you are, the better the end result will be.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lovably?

In preparation for our law firm’s launch, Lovably created our website and as well as some of our brand design.

SOLUTION

What was the scope of their involvement? 

I worked with Dylan (Principal & Creative Director) to develop my company’s website, choosing the font and overall aesthetics. From there, he also created a brand profile, which included assets like our letterhead and other documents.

What is the team composition? 

Dylan was my main point of contact.

How did you come to work with Lovably?

It was through a Google search. I read prior Clutch reviews, browsed their website, and looked through examples of their work to determine if they were a good fit.

How much have you invested with them?

For all of the initial deliverables, it will probably be about a $20,000 project.

What is the status of this engagement?

I started working with him in August and continue to do so on an ongoing basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dylan is extremely responsive and easy to work with, which makes for a pleasant work experience. I can be a bit of a difficult client, but he’s always taken feedback in stride. He partners with us to achieve our goals, offers great suggestions, and has a great design sense.

How did Lovably perform from a project management standpoint?

The project management has been top-notch. Dylan is diligent in his work, and we communicate through phone and email.

What did you find most impressive about them?

They offer the whole package — it’s the design aesthetic, the final deliverables, and the overall process. Dylan has great attention to detail.

Are there any areas they could improve?

No, I’m very happy with the work.
 

BACKGROUND

Please describe your company and your position there.

I am co-founder and co-owner of a boutique catering firm in the Philadelphia area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lovably?

Our company needed to rebrand our parent company and its offshoot brands, and then design a main website and auxiliary sites for each of the divisions. The existing websites were old and not at all functional for us.

What were your goals for this project?

We wanted a new look for our company first and foremost. The old branding no longer represented who we were. In addition, we needed to update our website - simplifying its navigation and streamlining the messaging. Last, we wanted to increase our exposure online, make it easier for people to find us.

SOLUTION

How did you select this vendor?

I was given Lovably's name by a professional in our industry whose taste level was quite high. Having worked with various firms in the past, I knew I needed to find someone who cared tremendously about design, and had a modern and elegant approach. In addition I valued clear communication and responsiveness. After interviewing a few firms I spoke with Dylan.

There was never a question after that. I knew I wanted to work with him right from the start. His communication skills are unparalleled. He is clear, concise, bright, responsive and clearly quite talented. He also has a point of view, an editorial approach that appealed to me. Most importantly, I felt I could trust him implicitly and would be treated fairly and with the utmost professionalism.

Describe the project in detail.

After discussing the project and signing an agreement Dylan met with us on-site to get a sense of the company first-hand. We discussed goals and point of view, likes and dislikes. We then went through several rounds of schematics until we arrived at our first look- for the parent company. As with all projects there were moments where we needed to redirect and Dylan would figure out, cleverly, how to move from point A to point B.

I'm an extremely picky person when it comes to design, so I'm sure I wasn't the easiest client to work with. Dylan was always patient, kind and innovative. And again, his taste level is impeccable. He's not afraid to express his opinion, yet at the same time is exceptionally adept at listening and honoring where the client is at. And so we moved on from the first brand to the others.

Then to the mockups of the parent website and the offshoot brands- which expanded to include another venue and a catering take-out division. The design approach made these additions easy to incorporate. And while it did take longer than we originally expected, the scope of the project necessitated additional attention.

What was the team composition?

Dylan and I worked together, for the most part. My husband (co-owner) would also weigh in from time to time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have only just gone live with the website so I can't give you statistics and figures. However I will say that people have responded very favorably to the branding, and love the functionality of the website. We are 100% confident that the business will benefit tremendously from all the work.

How effective was the workflow between your team and theirs?

Extremely effective. Well, I could probably have been a little more effective myself in making decisions more quickly!

What did you find most impressive about this company?

Lovably is hands-on and always responsive to your needs. Their communication skills are phenomenal. You always know exactly what to expect, where you are going, what you will receive and when. And you always know their answers will be thoughtful, clear and forward-focused. In addition, Dylan's eye for detail is astounding. He doesn't miss a trick. Perceptive to the max.

Are there any areas for improvement?

Not really. I'm such a particular person and rarely come away from such a large endeavor without a single qualm. But in this case my experience was perfect, honestly. And I'm not even surprised that it turned out this way. As I said, I had the sense from the get-go that I was setting off on a journey with a skilled and calm navigator whose eye was always on the destination.

BACKGROUND

Introduce your business and what you do there.

I’m the principal at MOKUME Design studio. We’re an interior design studio rooted in wellness.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lovably?

We needed a website redesign on Squarespace, and we needed help making that happen fairly quickly.

SOLUTION

What was the scope of their involvement?

We told them what we’re looking for, and they got back to us with a plan to execute. We provided an inspiration folder with imagery, our brand sheet, and a handful of websites that we liked. They took that and ran with it, creating a couple options to pursue. Then they were able to update the site quickly.

They updated all the pages including our portfolio, which is a gallery of images, and reformatted our layout. They also set up our searchability with keywords and SEO.

What is the team composition?

I worked with just one person.

How did you come to work with Lovably?

We contacted a handful of providers and they had a great deal of knowledge and history with Squarespace. After talking to them, it seemed like a good fit.

How much have you invested with them?

It cost $4,000.

What is the status of this engagement?

We worked together from March–May 2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We saw increased visibility on other platforms. They shared our site on their social media, which boosted our traffic. They’ve been very helpful.

How did Lovably perform from a project management standpoint?

We set up a shared Dropbox system with different folders. That’s how we shared information like our brand guidelines. They’re super quick to respond and are very informative. When we set deadlines, they were met. When we asked them to do something, they addressed it almost immediately. They also only take on a certain number of clients so they can manage their time while providing high-quality output. We also communicated over phone and email.

What did you find most impressive about them?

Their ability to communicate efficiently and effectively. Then, their knowledge and experience with Squarespace.

Are there any areas they could improve?

I wish I had been privy to more of their processes, but that may be more of my curiosity rather than a criticism.

Do you have any advice for potential customers?

Come in prepared. It took us two months before we started development because we needed to have our logos and things like that all lined up. They’re good about communicating what they need from you too.