What evidence can you share that demonstrates the impact of the engagement?
Lorem Ipsum did audits of our ongoing projects and invoiced us based on a statement of work that lays out the planned scope. Between the biweekly audits—which are Word documents tracking the scope, time spent, and deliverables—and the monthly invoices, I have a high level of confidence that we’re getting what we’ve paid for.
One of the cool aspects of the guidebook is that it has a lot of content from and by our account management audience. Any account manager who picks it up will see that it’s by them, for them. It was built on a foundation of our best practices, learnings, and methods.
Our goal was to have the book completed and delivered to 1,000 of our account managers at a recent sales conference. We heard positive feedback, and I’ve had many calls from account managers and district leaders asking for guidance on how to put together a 30–45-minute presentation about it.
Our sales training group wants to incorporate the book into our curriculum. We do sales training for new hires and seasoned account managers, and this book will be core to those training curriculums. To grow the effectiveness of our account managers, it’s been well received, and it’s now a part of our standard work.
How did Lorem Ipsum perform from a project management standpoint?
This is an aspect we rely on them for. Lorem Ipsum learned our timeframe, needs, and availability, and they put together a project plan. They were diligent in ensuring that we met milestones along the way. They pulled the group together when people didn’t meet their deadlines and helped them get to the content they needed. There were several times when I had a Friday deadline, and we met on a Thursday to work on the content. They helped us make sure we got there along the way.
What did you find most impressive about them?
It’s the partnership. The degree to which they’ve come to learn our business and needs is superior. We have a relationship that’s far beyond understanding our business. They want to be part of our business and enjoy our success.
Are there any areas they could improve?
It’s hard to complain. They do good work, and I attribute a lot of it to our account manager, who’s a professional, high-quality person. This is the caliber of people they hire. Without any hesitation, I highly recommend working with Lorem Ipsum.
Do you have any advice for future clients of theirs?
The investment and partnership should be taken very seriously. There are a lot of businesses that see vendors as serving them and expect their deadlines and needs to be met. When this is viewed as a partnership, both parties share in the success.
The efforts fully satisfied the client and gave them useful insights to apply within their business. Diligently performing everything required of them, Lorem Ipsum had a well-equipped team of experts. They met deadlines, stayed within the budget, and delivered high-quality alternatives.