Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We’ve only heard positive comments about our new website. Quite a few of our current and former employees have given us compliments about the website’s design. A lot of people like the videos you see when you first visit the site. Lollypop helped shoot videos of our employees, which a lot of our people say they enjoy seeing online. I haven’t heard any specific feedback from our customers, but we’ve tried to ask prospective employees how they found out about our company and what their impressions were before coming in for interviews. By and large, many of them cited our website and said the company looked good from what they saw.
Due to a few factors, we were behind in getting the website up ourselves in time for a major conference in Austin. They were quick to deliver designs for us to review, but we were very late in coming up with the content. Eventually, we decided we would not have time to get the complete website implemented the way we had hoped. Originally, our plans included a content management system that would allow us to post our own content. They stepped in and agreed to put up static pages so we would have something ready in time for the conference. They created a uniform look across the pages, but we still didn't have time to make the content fit into a nice common theme. However, I was happy and thrilled about how they responded to our situation. The show went successfully and we had the site up and running with no issues. Overall, they stood out in my mind as a company that is willing to change the terms of a project to help out their client.
How did Lollypop Studio perform from a project management standpoint?
Very good. There was 1 project manager and she was really on top of things and made things happen for us. Lollypop was particularly good at getting different people engaged at different times. They were great at responding to our needs. We had a lot of tasks we asked them to do at the last minute. For instance, we needed a lot of sketches of things we couldn't photograph. They responded by bringing in graphic designers who made sketches and renderings of our concepts and put them up on the website. They were good at managing timelines and letting us know when we needed to be involved, when an element would be sent to us, what action we would need to take when we received it, etc. All of that was well-managed by their project manager.
What did you find most impressive about Lollypop Studio?
They are well-known for their UX capabilities, which is something our website didn't necessarily need. But one of their UI designers was effective in suggesting improvements for our website and getting us to make choices that would move the project forward. We have since then used them for their UX design skills on a couple of other projects.
Are there any areas Lollypop Studio could improve?
This isn’t a huge issue, but they don't have their CMS implementation capability in-house. They have a partner company and working with this company is pretty seamless, but when it came to the commercials it took a couple of extra rounds to arrive at a negotiated total for the design and the CMS. I’m happy that Lollypop specializes in what they do, but it would have been better if we could have dealt with one company for the integrated service.