Crafting Sweet Experiences

Lollypop is a team of outstanding intellectuals & expert designers on a mission to sweeten lives of people crafting every pixel with love & laughter. It is a designer’s paradise that breeds on the culture of humility while encouraging innovation. Expressions & thoughts are strategically woven around usability & creativity.

We have a stupendous reputation for quality and bespoke designs across all platforms from mobile, websites and online tools & software; basically just about anything that demands awesome experience and engaging user interface.

Quick Facts:

  • Established in 2013
  • Founder Mr. Anil Reddy
  • Spreading sweetness across the globe
  • Strength 40 
  • Clients across 10 countries
  • Designed for 10 plus industries

Our Services:

  • Research &Testing
  • Experience Design
  • Interface Design
  • Front-end Development
 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2013
Show all +
Bangalore, India
headquarters
  • Lollypop Design Studio
    #1663, 27th Main Road, HSR Sector 2
    Bangalore, KA 560102
    India
    +91 80 2976555

Portfolio

Key clients: 

We have designed across domains like Health-care, Edu-tech, E-commerce, Food-tech, Online social platforms, Real-estate, Social cause and IT.  It’s not fair to just name a few but we have designed for all the companies:

  • New Start-ups that are disrupting markets
  • Fortune 500 companies
  • Big established brands

UX UI for iOS & Android App

T-Hub is a startup incubator that helps early stage concepts meet the network of strategists and investors on one hand and also collaborates with various corporates in setting up the incubation eco-system. 

The clients wanted a seamless app that helped every user to connect, learn and be updated of all the opportunities and events happening. We had the design guidelines from the client but makor challenge was the turn around time as we were provided with just two days. So, we stuck to our basics and designed the app within te time period. 

UX UI for iOS & Android App

Batchly is a global cloud management platform used by AWS customers to run their business-critical web services, batch and big data applications.

We focused on taking the load off the users by intelligently and strategically grouping the related functions and information. Moreover, we worked very closely on dashboard ensuring that all the necessary information was provided in the first fold itself. Another major breakthrough was organizing and enriching the data tables; we added multiple functionalities enabling users to carry out various functions right on table.

 The data and numbers on the dashboard for high ranking professionals were organized in a bird’s eye view format to save time and yet furnish all the required information. We used brand colors for communicating important information and reinforcing the brand value. 

UI Solutions

Dynamo 6 is an ‘IT solution company’ that specializes in cloud, mobile and web services

The focus had to gear more towards reflecting the brilliant work and clientele. We were provided with the wireframes and worked towards implying UI Designs.

All that was ideated and sketched into wireframes was brought to life with subtle pleasant colors. All the elements were fashioned together in perfect harmony ensuring simplicity. We maintained the Brand identity but used more organized card layout for greater prominence and also used custom illustrations for enhancing visual balance.

UX UI for iOS & Android App

Cyware aims at enhancing Cyber Situational Awareness and Real-Time Sharing of intelligence and incident data to enable proactive identification and mitigation of potential threats. It has been designed as B2C and B2B solution.

We were involved from the very conceptualization bit of the project idea. We had to dig up the strategy to ensure that it was the one shop stop for anything and everything related to Cyber Security. It had to be more than just a news portal, it had to be a solution provider. We begun with clearly defining the users journey and the various features of the app into a hierarchical structure. Herein, we also gauged that it was not just enough to supplement the news bit had to make it intuitive and intelligent using algorithms to enhance personalised feeds and also enable users with some gamification for increased engagement; hence, we designed the Knowledge section, where users could take a quiz on the subject matter and enterprise could use it as a...

UX UI for Healthcare App

HealthFile envisions to be a mechanism that reduces medical errors to level zero by digitalizing the medical records on a cloud server encrypted under high security.

After much research with the users, it was clear that we had to erase the  users habits of maintating records on paper and encourage them to go digita. Hence, it was critical to design an intuitive app that drove on users natural habits like clicking pictures and was abslutely seamless and easy so that it could be used by the least tech savvy person as well.

Finally, the elements like guided video animation and appealling interface was designed to test the beta version of the app. 

Brand Identity, UX, UI & Frontend Dev.

Factspan believes in empowering its users by mining knowledge from the data that sits on the systems of the corporate houses. It helps in solving big business challenges and help in strategic decision making. 

Our focus was directed towards understanding the current market landscape to help in crafting the global identity. It was very clear that the website had to be very simple with focused attention on Call to Action buttons and the expertise of client. We worked closely on breaking the complexity of data and ensuring that users were kept engaged from one touch point itself; hence, we used the carousel navigation to empower and inform users here.

Our efforts were to ensure that logo communicated how they are instrumental in the businesses growth by giving direction to the data. The brand color was used as orange to draw attention to the details and pump in the enthusiasm and intelligence associated with it. Lot of illustration and animations were also used to...

Reviews

Sort by

UI/UX Design for Virtual Wallet

"I was extremely impressed by Lollypop’s timeliness."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Aug. 2017
Project summary: 

Lollypop Design Studio created the UI/UX design and wireframes for a UN financial relief app, incorporating an effective color balance and simple layout to suit users with minimal tech exposure.

The Reviewer
 
51-200 Employees
 
Kathmandu, Nepal
Shweta Bagla
Sr. Marketing Officer, IME Limited
 
Not verified
The Review
Feedback summary: 

The solution’s pilot launch attracted positive feedback from stakeholders and met the needs of its target audience. Lollypop Design Studio’s swift turnaround time, uncompromising quality, and accessibility provided a valuable learning experience. 

BACKGROUND

Please describe your company and your position there.

I am the senior marketing officer at IME Limited. Our company has a worldwide presence and is the leading money-transfer company in Nepal. My major responsibilities include building the company brand and maintaining uniformity in all of our branding and communication across all media channels. 

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire Lollypop Design Studio?

We recently ventured into digital financial services and plan to launch the IME pay wallet service under the guidance of the United Nations’ Capital Development Fund’s [UNCDF’s] Mobile Money for the Poor project. As a result, we needed a UI [user interface] design for the app that would make it easy to use for people in impoverished areas. We hired Lollypop to help us create a UX [user experience] that would look great and allow simple navigation for users with little technical exposure.

What were your goals for this project?

We wanted to come up with a UI/UX design with a proper color balance and a simple layout for people who may be illiterate. 

SOLUTION

How did you select this vendor?

We searched online for the top UI/UX companies in India and contacted 7 of them. Some were outrageously expensive for a firm like ours in Nepal. Lollypop was not the lowest bidder, but their sales team convinced us that they were the best choice for us despite the cost, which was higher than we had initially estimated. Their profile and previous work attracted our attention due to their subtle designs with no fancy additions. After a few days of negotiation, we were able to close the deal.

Describe the project in detail.

After we selected Lollypop and signed our initial contract, we spent the first 2 days refining our needs. We met various team members from Lollypop who took note of what we visualized, what features we needed, and which customer segments we were targeting, Then, the team came up with the app’s architecture, customer profiling, and wireframes. Through this process of getting to know each other and preparing wireframes, we created the perfect design that we’d hoped for. However, we missed the deadlines that Lollypop had set for approvals and finalization of their work. At first, I was afraid that this would affect the project deadline, but to my surprise, Lollypop still provided the design on time.

What was the team composition?

initially, we communicated with the sales team. After the contract was signed, we met the project manager and other team members involved in the UX and the UI. We brainstormed together for several weeks and came up with a collaborative output. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven’t launched our wallet on a commercial stage yet, but the pilot launch has already taken place. Our initial in-house UI design really wasn’t suitable for the app. Lollypop’s solution really changed the product, and now we’re able to retain customers. We’ve gotten better feedback with the newer version.

How effective was the workflow between your team and theirs?

I was extremely impressed by Lollypop’s timeliness. We missed many of their deadlines for approvals, so they had very little time to deliver the designs to us. However, they delivered the design by the time they’d set during our discussion phase.

What did you find most impressive about this company?

I appreciated their amazing design skills and helpful project management. Their entire team was involved in the project. The project manager led his team internally and really grasped what we wanted.

Are there any areas for improvement?

I’ve learned a lot from them, which has been really valuable. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're fantastic at scheduling and time management.
  • 4.0 Cost
    Value / within estimates
    We are in a small country, so the returns are lower.
  • 5.0 Quality
    Service & deliverables
    They didn't compromise on the quality.
  • 5.0 NPS
    Willing to refer
    I'd be happy to refer them.

Data Driven UX Design for Manufacturing Software

“We got everything 100% in cost, time of delivery, quality of implementation, and the wow effect we were seeking.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

Lollypop Design Studio built a web-based assessment platform that converted a large amount of data into a simple dashboard. They collaborated in initial planning and completed the layout, wireframes, and UI/UX.

The Reviewer
 
1-10 Employees
 
Geneva, Switzerland
Vasilis Karamalegos
CEO, Smarterchains
 
Verified
The Review
Feedback summary: 

The website is visually appealing, simple, and intuitive, and accurately conveys complex concepts and elements. Lollypop Design Studio was responsive under extreme pressure, demonstrated a high-level understanding of the requirements, and executed the project well.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of a digital manufacturing company, and we help clients understand the value of their digital manufacturing transformation, create the roadmap, connect them with technology vendors, and help them go through the process to understand where the competition is and where they need to invest.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design?

We were looking for a data-driven UI expert who could convert the enormous amount of intelligence that we’re gathering into a simple dashboard so our users could intuitively navigate it and we could get the best information out of it.

SOLUTION

What was the scope of their involvement?

Lollypop built a web-based platform from scratch. Previously, we used an Excel file. We went through everything with Lollypop from the initial idea and concept to the layout, wireframes, and UI/UX. We did the coding.

We wanted to convey to our target audience, manufacturing people, the essence of the factory of the future that has been comprised of various technologies. At the same time, we wanted to provide the element of visibility and connectivity, which is going to be something we define generations to come when it comes to manufacturing. We needed all of these concepts to be embedded in the first touch everybody has with our platform. This was the key and the most challenging element that we needed to convey.

Our platform is an assessment platform, so we are gathering intelligence and then we have specific artificial intelligence elements that are creating recommendations for the clients. We’re acting as a smart adviser; we’re replacing the human. We needed to create four different business models into one unified interface, which was a very challenging task. Nobody has what we have. Our concept was difficult to understand, and it was difficult to convey the information in a way so that people who were new to it could put their hands on it and start using it right away.

What is the team dynamic?

Everyone at Lollypop is extremely collaborative, from the art designer to the UI/UX guys and the sales guys. They were responsive and flexible. We were meeting every two or three days to go through a different type of development. We’d touch base, they’d do the development, we’d give the feedback, and then we’d go again. The process went from concept to UI to UX, so I was working with three people from Lollypop. One was the director, who was helping us navigate and think through the concept, and then there were two guys doing the UI/UX interface.

How did you come to work with Lollypop Design?

It’s difficult to find good data-driven, data analytics, data visualization design firms globally. It’s a developing field. I found some extremely expensive ones in Europe. My programming team is in India, and I asked them about design firms and they told me Lollypop was popular in India, which is one of the reasons we chose them. We gave them the brief, they came up with some ideas, and then the collaboration took off. They were far better than the rest of the companies we were considering. In all the criteria — design, collaboration, attitude, ideas, costs — they were by far the best.

How much have you invested with them?

So far we have invested around $12,000.

What is the status of this engagement?

We started working with Lollypop in November 2016, and we’re still working together. I haven't talked to them in two or three months, but I will definitely use them for additional designs for this platform to enhance it more. I will always use them from now on.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everybody loves our tool. We got everything 100% in cost, time of delivery, quality of implementation, and the wow effect we were seeking. This has dramatically increased our reach. Our clients and stakeholders have commended its amazing design, simplicity, and intuitiveness. We’re very happy with the results. There is not a thought of changing anything, which is significant, especially in this tech-driven realm of high turnover of ideas and improvement.

How did Lollypop Design perform from a project management standpoint?

This is a sensitive point. In the beginning, it was good, because we sequenced the project with their capacity accordingly. There were times when we needed something faster, and we couldn't deliver it. But they would always find alternatives, and they had flexibility. Given my extreme requirements, they were quite responsive under pressure. They were also fair because there was an accounting mistake and they took on that cost. They took the blame and gave us back some free hours. Their customer service was great.

What did you find most impressive about them?

Their understanding of the requirements was high-level, and their execution ability was also good.

Are there any areas they could improve?

I understand that flexibility comes at the price of capacity. For example, if I want something faster, they need to have more people to do the work, because they’re going to have other projects they are working on. Their flexibility is a key strength, and they need to invest even more in what they do but without jeopardizing quality. They could be better at project management overall. For example, the accounting error that happened could have been avoided.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Design Projects for UX Research Company

"They always have the capability to do what we need."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

Lollypop Design Studio handles all UX/UI planning for automation software, management systems, and innovative products in an outsourced engagement, translating behavior research into ideation and wireframing.

The Reviewer
 
1-10 Employees
 
Houston, Texas
Founder, Product Design Company
 
Verified
The Review
Feedback summary: 

Thanks to Lollypop Design Studio’s simple and effective creations, prototyped solutions have met detailed requirements in multiple industries. The team’s accessibility, competitive price point, collaborative focus, and strong deliverables continue to save money and time.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a business that focuses on product innovation. We help our clients align their overall IT strategy, particularly around human-centered design. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design Studio?

We were looking for a partner who could help us with all our design process because we work with a lot of outlines. Our clients include everybody from Fortune 500 companies to Fortune 100. They have pretty large projects, so we needed a company that could work with us both on a partnership basis and occasionally long-term, as some of these projects take several years. Specifically, our projects are related to these organizations’ overall fire strategy and things like that. 

SOLUTION

What was the scope of their involvement?

We focus on aligning organizations and their business goals against the actual product that needs to be outlined. We give Lollypop the outcomes of our research, and they work with us in creating the wireframes and doing product ideation. Usually, they jump in for the ideation stage and assist with each step until the creation of the concept of the prototype.

They’ve helped us with 4 projects so far. For other projects, they’ve definitely supported our ideation of the concepts, even during the pre-proposal stage.

Our clients are in the retail, healthcare, and oil industries, among others. We work with multiple verticals. We’re working on automation software, an asset management system for oil and gas, and a healthcare innovation project for a leading medical center in Houston. I have an entire team of people here who focus on the research side. As part of the pre-proposal, we do a lot of ideation to show the clients how differently they need to think. We call ourselves an experienced design research company, and most of my team members here are university professors. My entire access team is made up of people have completed their PhDs in psychology and focus on human behaviors, human factors, and things like that. My background is in the same area.

Whether Lollypop interacts with a client depends on the client’s requirements. For a couple of bigger projects, they wanted to work directly with the client. For other projects like oil and gas rigs, we have stricter access because it takes 6 months to get a clearance before we can go on-site.

How many resources were assigned to your project?

I would say least 5–10 people have been involved in various phases. At a senior level, we’ve had the same people for each project. We try to keep the process easy because they already know the scope of the work. Most of our efforts are related to research, and I don’t believe in micromanaging how they work. I’d prefer to focus on having the results come out well. I don’t have the time to babysit them.

Outside of the project managers and senior designers, we’re never worried about who comes or goes on the team. But, we’ve never had a problem or felt a difference in terms of the quality.

How did you come to work with Lollypop Design Studio?

They were recommended to me by Upstox, a top trading finance company in India. The owner is a good friend of mine. Since some of our clients are partly based in Asia, Singapore, Australia, and New Zealand, we were looking for a way to have strategic members placed in key locations to ensure good outcomes. I already knew the CEO of Lollypop because we’d spent a couple of days at a workshop together going through iterations. We decided to give them a pilot project and expanded their involvement after that. They always have the capability to do what we need.

How much have you invested with Lollypop Design Studio?

We’ve spent between $50,000 and $200,000 over the course of our relationship. Some projects are billed monthly, and others have an upfront cost. Many of our projects are in different stages at the same time. Most last at least 6 months to a year.

What is the status of this engagement?

We started working with them in 2015, and the relationship is ongoing. We’re getting ready to start a huge project soon. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

One of the biggest reasons why I chose Lollypop is the quality of their design. As a company, we focus on simplicity. The products that we design and innovate are used, for example, by people who are in the middle of the ocean on an oil rig. These are hardcore labor workers, from people who work in the sun or on production lines. We’re trying to meet the needs of people who aren’t very tech savvy but have clear needs.

We have the same philosophy for health care: doctors are focused on doing their job rather than coming up with technology ideas. So, the team that we work with must anticipate the outcome of our research. We focus on understanding human behaviors, and Lollypop has really supported that. We cannot go back and forth over 10 rounds of design because once the product is deployed to the hospital or oil rig, they can’t test it or do a trial run. On rigs, the software actually tracks real-time drilling activity via sensors.

As a result, we think the simplicity of each product is critical. Regardless of their profile, people should be able to use the solution. I believe Lollypop was able to bring the right kind of productivity and innovation. We’ve never had a problem with the quality of their outcomes.

Our clients want to avoid going through rounds of iterations to design and redesign. We don’t have time to put all their people through training. Instead, our products need to be like an iPhone where you just pick it up and start using it. The design has become a critical element of our work, and Lollypop is able to deliver what we need, which helps us save money and time.

How did Lollypop Design Studio perform from a project management standpoint?

Because of our requirements and client processes, we have several stipulations. If I just told a client that we do human-centered innovation, nobody would know what that means. We have to show them something to demonstrate exactly what we are trying to convey.

We have a mixed approach. For some projects, we directly work with the team, and the core team members and designers collaborate with us. For other projects, once we reach the execution phase, we directly interact with the project manager. We have varying styles of interaction, but Lollypop is quite flexible because of their size.

We have daily scrum meetings and standups to go over what’s happening that day and the next day. On Fridays or Mondays, we have a full delivery overview so that we can share the progress with our clients.

What did you find most impressive about Lollypop Design Studio?

They really understand design. Anil [Founder and Creative Director, Lollypop Design Studio] is hands-on and down-to-earth. He understands exactly where we come from; at the end of the day, I cannot afford to lose my clients, and he is in the same situation. The team also understands the importance of time-sensitive work. In some cases, they can afford to take extra time to give us the quality that we need. They listen well. Certain companies in India aren’t easy to communicate with. They may be good at what they do, but sometimes when communication fails, they don’t understand the expectations of the client. We’ve not had a problem like that with Lollypop, which we have really appreciated. The delivery and quality of outcomes have been great. We never had to do major redesigns or anything like that.

Are there any areas Lollypop Design Studio could improve?

Generally, we’ve had no problems so far. If we did, we would have flagged them, and my team would have informed me. We are quite satisfied and very comfortable with Lollypop. We trust them to do their job, and my team enjoys working with them. As long as my team is happy, I’m happy. 

5.0
Overall Score The relationship has been great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve had issues but not on their end.
  • 5.0 Cost
    Value / within estimates
    We’ve had strong outcomes and no budget problems.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them already.

Website Redesign & Mobile Optimization Project

"They can come up with architectures that make clients want to come back to a platform."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - 2015
Project summary: 

Lollypop Design led a full redesign, from scratch, of a retail site. They focused especially on navigation, UI, UX, and increasing customer conversions by improving the mobile site as well.

The Reviewer
 
51-200 Employees
 
Bangalore, India
Varun Agarwal
CEO, Alma Mater Store
 
Verified
The Review
Feedback summary: 

Lollypop Design offered not only creative solutions, but also innovative new features. They helped triple revenue, win a web design award in India, and boost conversion rates by simplifying checkout. There were some delays, but their meticulous process and responsiveness make them stand out.

BACKGROUND

Introduce your business and what you do there.

I am the founder and CEO of a company called AlmaMater, an online retailer providing custom merchandise for students of schools and colleges across India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design Studio?

One challenge was to find a provider who could build a website with a great UI and UX for browsing and buying products, and to translate this ease-of-use on the mobile side. The existing website we had was not leading to enough conversions.

SOLUTION

What was the scope of their involvement?

We approached Lollypop for a complete redesign, from the ground-up. They were given a blank slate and needed to come up with new ideas on how the website should look in terms of UI and UX.

Our brief stated that we’re a custom merchandise company, and wanted people from schools and colleges to create custom items on our platform. Lollypop’s first step was to understand our brand better in terms of who our customers were, where they came from, what sort of platforms they used, what sorts of transactions they performed, and what the value of those transactions was. Lollypop asked us a number of questions in this direction, and, once they were able to figure out exactly what our brand stood for and who our customers were, Lollypop created a basic framework of how users would get to our site, choose products, and design them.

They came up with many pertinent ideas which we hadn’t thought of, including creating design groups for schools, where they could save their work as a bundle, and allow students to access those designs and build upon them. The second thing they did for us was build a very nice design around the merchandise platform, allowing users to add text and images. Such platforms already existed across the world, but Lollypop gave a it whole new look and made it simple to use. They even came up with a drawing option, with which users could take random t-shirts, draw whatever they liked on it, and have it printed by us.

Lollypop figured out how quickly a user could get to the checkout, after finishing the design and quoting part, and get their transaction completed. The old website had a 7-step process, which Lollypop brought down to 3 steps.

They handled the frontend part, but I don’t believe Lollypop offers backend development. They were extremely involved with the developers we used, and I know for a fact that Lollypop has partnered with a couple of companies on a regular basis. We brought in a separate developer whom we knew could handle the project.

Lollypop worked hand-in-hand with that team on solving queries and answering questions. They monitored the development on a constant basis in order to ensure that the design would come out exactly as planned.

There is a barrage of apps which have come out in India, and Lollypop determined that, even though an app is easy to make, the probability of someone downloading and using it on a frequent basis isn’t that great if they’re not providing an essential service. People only want to have a limited number of apps on their phone. The team suggested that, instead of making a regular native app, we should redesign our mobile web version to look and function just like an app, with the same user experience. The best part is that users don’t actually have to download anything, but they can visit the website whenever they want.

For our project, there were 5 people involved from Lollypop’s side, 2 for UX and 3 for UI design. Their CEO oversaw the entire process.

How did you come to work with Lollypop Design Studio?

We made a Google search for UI/UX designers in Bangalore, and Lollypop was one of the first results. We met many other companies from the area, but none of them understood UX and UI quite as well. Lollypop’s client list also proved to us that they could handle a project like ours.

How much have you invested with Lollypop Design Studio?

We spent around $25,000 for the design of both the desktop and mobile versions, and not including development costs.

What is the status of this engagement?

We started the web project in 2013. It was done by the end of the year, but we still had a number of add-ons and follow-ups to make, continuing into 2014. The mobile project started in 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Post-Lollypop, our revenue grew threefold, and we also managed to raise funding as a result. We were awarded as the best website in the Indian customized space for the year 2015. Even now, we have one of the best-looking websites for designing your own merchandise in India.

How did Lollypop Design Studio perform from a project management standpoint?

The project was managed well, with the only drawback I’d attribute to Lollypop being that they took a bit more time to complete, especially from our standpoint as a client. Their design process is very meticulous, so they do take more time to get things done.

In terms of process, Lollypop uses standard management software, but we also wanted to have more open conversations. Since our office is close to them, we would often visit them and talk over points face-to-face. Every time Lollypop completed an iteration or design, rather than reviewing it over email or phone, we preferred meeting them directly. I don’t know how they work with clients off-site, though.

What did you find most impressive about Lollypop Design Studio?

One of their core strengths is the UX bit. User interface design has become standardized, and everyone pretty much uses the same templates across the world, but Lollypop’s sense of UX allows them to take simple products and make them even simpler. They can come up with architectures that make clients want to come back to a platform.

Are there any areas Lollypop Design Studio could improve?

They could do things faster, but this is subjective. Our process was slowed down because we wanted multiple things. There is no specific weakness which stands out about Lollypop.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The project stretched a bit, but Lollypop always met the deadlines they set.
  • 4.5 Cost
    Value / within estimates
    Very good value for money.
  • 4.0 Quality
    Service & deliverables
    I would have given them a perfect rating, if not for the speed of delivery.
  • 5.0 NPS
    Willing to refer

Web and Mobile App Dev for Sales Assistant App

"Ours is a little bit of a complex product because it has many dimensions to it …. they were able to tie everything together."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2015 - Ongoing
Project summary: 

Lollypop Design Studio redesigned the product-centric UX and UI for a 4-star personal sales assistant app.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Co-Founder, Vymo
 
Verified
The Review
Feedback summary: 

Lollypop dedicated themselves to understanding the ins and outs of the product and the vision of Vymo. They remained communicative and delivered on time, even with limited internal resources and harsh deadlines.

BACKGROUND

Introduce your business and what you do there.

Vymo is a personal sales assistant app that helps salespeople do their daily tasks more easily. It automatically detects what the salespeople are doing and then, based on that, it learns and tries to provide the best possible actions for any sales. I’m the co-founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design Studio?

We needed to redesign our website and app.

SOLUTION

What was the scope of their involvement?

We used Lollypop for a couple of things, one of which was the relaunch of our website. We had an initial version, but we were overhauling it to have much better content and layout. Our image evolved over time, so we just wanted to make sure that the message of the company and the primary features of the product were aligned. The previous version of the website didn’t really have too much information because it was just a bunch of pages. With the redesign, we were looking for a more seamless flow in regards to our vision, features, and client testimonials. We’re an enterprise company, and the audience primarily consists of executives of our customers instead of the users themselves. This required a certain flow in the way the information is delivered in terms of the product features, testimonials, and security features of the app. They helped with making the layout able to present information without overwhelming the user.

The other thing Lollypop did for us was the app redesign. The first version was pretty basic, but as we evolved as a company, we had different ways of presenting the information and the features improved. We wanted to make sure that all of that came out in the app design. They also redesigned the logo and some of the marketing collateral.

How many resources were assigned to your project?

We were working closely with a couple of designers on two phases of the project. One was primarily the UX design in terms of information flow. The final details of the design, like the colors and pixels, were not there in the first version. Once we broadly agreed on the flow and elements, one designer focused on pixel perfect designs, colors, fonts, and spacing in the second phase. There were two information flow designers in the beginning, one visual designer later, and a project manager throughout.

How did you come to work with Lollypop Design Studio?

It was my co-founder who found them. I believe they were referred to us from somebody else. We worked with one other studio before, but Lollypop was a lot more product-centric and they had a combination of skills, including web and app design. We needed both of those in terms of analytics dashboards. The main thing that we liked about them is they did not just focus on either the app or the static web, but were able to combine both capabilities.

How much have you invested with Lollypop Design Studio?

We have spent 800,000 Indian Rupees ($12,530).

What is the status of this engagement?

We started working with them in June 2015, and the relationship is ongoing. We have grown to the point that we need daily iteration, so we now have an in-house design team. Lollypop provides maintenance and is available in case we have questions.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The second version of the app was received pretty well when we launched. Even today, it has more than four stars as an average rating. As we increased the number of customers both inside and outside of India, the visual redesign was much needed. We don’t look at version one of the app anymore, but once in a while for historical reasons, we refer to it. We are pretty happy with the results both on the website and the app.

How did Lollypop Design Studio perform from a project management standpoint?

Our company is based out of Bangalore as well, so in terms of communication or language barriers, that wasn’t too much of an issue. Given that we’re a product based company, and much of the benefits of the design would come out once the designer had a really deep understanding of the product, it took a little bit of time for us to make sure that they understand our product, features, and customers. This took a little bit of time initially, but once it happened, the rest of it was seamless. We had virtual meetings and once in awhile our team would visit Lollypop’s offices as well. It’s a mixture of in-person communication and virtual communication through Skype and Hangouts.

What did you find most impressive about Lollypop Design Studio?

In terms of their understanding of the product, they knew what we expected pretty well. Ours is a little bit of a complex product because it has many dimensions to it. They were able to tie everything together, including the static website, web dashboards, and both the Android and iOS apps, and we are pretty happy with the results.  

Are there any areas Lollypop Design Studio could improve?

The iterations could have been a little bit faster. In the end, they delivered what they had promised. Maybe we could have involved engineers a little bit more as well. I couldn’t really put a finger on what could have improved it, but essentially the number of iterations it took for us to arrive at the end goal could have been a little bit better.

What tips or recommendations could you share that might increase the likelihood of success with Lollypop Design Studio?

The most important thing is to make them completely understand what the product is about. This is a little bit more for product based companies as opposed to someone who’s just looking for a website redesign. I think it’s very important for everyone, especially the designers, to completely understand the user, customer, and features of the product.  It may feel like someone is spending a lot more time than needed on that front, but for long term, it’s really useful, especially when you’re trying to get Lollypop to do multiple things for your company. Their deep understanding is really good for long term.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The number of iterations could have been a little bit better.
  • 4.0 Cost
    Value / within estimates
    We are fully aware of the costs involved, and I think it is fully justified given the time crunch and the lack of resources that we had internally.
  • 4.5 Quality
    Service & deliverables
    We are pretty happy with what they have delivered.
  • 5.0 NPS
    Willing to refer
    I think overall, we are pretty happy with their work. We would definitely recommend them.

UX & Web Design for Interior Design Company

"Lollypop exceeded our expectations in terms of designing a website."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Apr. 2017
Project summary: 

Lollypop Design helped revamp an outdated website, focusing specifically on designing and updating the UX and UI. They assisted in user research and later helped with additional web development.

The Reviewer
 
51-200 Employees
 
Bangalore, India
Pradeep Bhat
Partner, Bonito Designs
 
Verified
The Review
Feedback summary: 

Following Lollypop Design’s work on the website, there was in increase in prospective customers, and an improvement in content and SEO ranking. Though minor delays occurred, they were responsive and effective in communicating progress. Lollypop Design was adaptable and easy to collaborate with.

BACKGROUND

Introduce your business and what you do there.

Bonito Design is an interior design company based in Bangalore. The company was started around 2011 and has 100+ employees. We provide end-to-end interiors, from design to production and execution. I am one of the partners in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design?

We approached Lollypop for UI and UX design for our website revamp. The previous one needed to be reworked according to current user experience standards.

SOLUTION

What was the scope of their involvement?

Lollypop Design provided UI/UX design, as well as development, later on. We only have a web platform, but it is responsive. Although we had an existing website, Lollypop more or less started from scratch.

We went through their portfolio in order to understand their capabilities. There are many web development options, but we wanted one tailored to our requirements. Lollypop explained the step-by-step process, starting with user-requirements collection, interviewing our customers in order to understand their mindset. After the requirements collection, we came up with a couple of design options and had discussions around those. Lollypop was adaptable to our changes and used mood boards in order to help us understand how the final result was supposed to come out.

Once the design phase was completed, we approached Lollypop for development. The design process went smoothly, but the development was delayed a bit.

Our target customers are people looking for interior design services for apartments and houses. When they come to us, they need to see our portfolio and market expertise, as well as the types of services we provide. Overall, we worked with 7-8 people from Lollypop’s team, including 2 UI and 2 UX designers, and 2-3 developers.

How did you come to work with Lollypop Design?

We had gone ahead with another design studio for the website, but we were not happy with the output. Lollypop’s office is close to ours, so we approached them, looked through their portfolio, and gained enough confidence to go ahead with the engagement. They’re one of the top brands in the area, so it was easy to find them.

How much have you invested with Lollypop Design?

The cost of their work was around 7 Indian Lakhs, which converts to anywhere between $10,000 and $11,000.

What is the status of this engagement?

We started working with Lollypop Design in October 2016. The design was completed in 4 months, and the development took another 3. The overall project was completed in March or April 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

As soon as we launched the Bonito.in the website, we saw an increase in the number of potential customers approaching us. We have been ranking higher in terms of SEO. The content is more structured and has had a number of improvements, compared to the previous page.

How did Lollypop Design perform from a project management standpoint?

They were responsive. There was a delay in terms of timelines, but in terms of responsiveness and keeping us informed about the overall status, I would give Lollypop a 5/5. We used a Trello board to communicate requirements. The frequency of communication was between 3-7 days.

What did you find most impressive about Lollypop Design?

They have a talented design team, and are very responsive and adaptable, compared to the other design studio we’ve used.

Are there any areas Lollypop Design could improve?

Scheduling was a problem, but other than this, the collaboration was good. Lollypop exceeded our expectations in terms of designing a website.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Dev for Investment Group

"They have a very good eye for identifying what we’re trying to accomplish."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

Lollypop Design Studio outlined and built a financial platform from scratch, melding diverse multimedia content and partner stories with a refreshing UX/UI. Post-launch, they will assist with extensions.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Bala Srinivasa
Partner, Kalaari Capital
 
Verified
The Review
Feedback summary: 

An internal review highlighted widespread appreciation of the new website’s clean navigation and modern aesthetic. Lollypop Design Studio’s attractive creations, proactive problem resolutions, and competitive price point continue to impress.

BACKGROUND

Introduce your business and what you do there.

I’m an investment partner at Kalaari Capital, a venture firm based in India. We manage about $650 million across 3 funds. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design Studio?

As a venture firm, a big part of our business consists of attracting, communicating to, and working with entrepreneurs. The challenge we had was telling the Kalaari story, as well as those of the various startups we work with. We needed a website to serve as a communication medium for sharing those stories.

There were 2 parts to our engagement with Lollypop: working on our own platform and those of our portfolio companies. Our partners have built various applications with Lollypop. 

SOLUTION

What was the scope of their involvement?

They primarily designed, developed, and deployed a website for our company. We canned our previous site and had Lollypop redesign it from scratch using PHP.

The main design challenge for us was displaying stories in the form of text and video, as well as through the events we organize. We write a lot of articles to facilitate communication with our investment partners, and we wanted a site that melds multimedia content without creating a dense feel. The page was supposed to be refreshing, light, and easy to scroll through. It also needed to have a modern look. Our main users consist of startup, media, and existing portfolio companies.

We worked with a program lead or project owner from Lollypop’s side, as well as with a designer and the people who implemented the site. We haven’t used Lollypop for any marketing work.

How did you come to work with Lollypop Design Studio?

We chose Lollypop because we’d heard good things from other portfolio companies that had worked with them.

How much have you invested with Lollypop Design Studio?

The cost of their work has been between $15,000 and $20,000.

What is the status of this engagement?

We started working with Lollypop in December 2016 or January 2017, but we had known them for a couple of years. It’s an ongoing relationship. The website was finished almost 2 months ago and will go live this week, after we’ve gotten some material from our portfolio company. We may build extensions for a sister company called Kstart in the future.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We’ve done an internal review of the site, and the biggest piece of feedback across the firm was that it looked a lot more pleasing to the eye and communicated our entrepreneur stories much more clearly. These were our goals. We’ve invested in over 60 companies, and we wanted all 60 to be conveyed in a way that showed the trials and tribulations of being a startup.

Being able to integrate our partners’ Twitter and LinkedIn feeds, along with everything they’ve published on those platforms, in a streamlined format was another major result.

How did Lollypop Design Studio perform from a project management standpoint?

The collaboration was smooth overall. We had hiccups here and there, but I give Lollypop a lot of credit for problem-resolution. Once we identified an issue, they were willing to travel to our office and discuss it, which we enjoyed.

What did you find most impressive about Lollypop Design Studio?

They have a very good eye for identifying what we’re trying to accomplish and what kind of look and feel would work well. We hired Lollypop specifically for these skills, as a group that could refresh our design approach.

Are there any areas Lollypop Design Studio could improve?

Lollypop is growing quickly, and they need to find enough resources in order to manage multiple clients at the same time. This is something the owner has discussed with us. It will be a big business challenge for Lollypop, but they’ve built a strong enough brand name to attract people in India, so hopefully this will be resolved. 

5.0
Overall Score We had a good experience.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I am comparing them to our experience with a previous partner.
  • 5.0 NPS
    Willing to refer

UI/UX Design for Cultural Research Platform

"They care about the work and have been very accommodating."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

Lollypop Design Studio prepared attractive visual elements for a web-based software program, providing an impactful logo and streamlined UX/UI based on user requirements. They now supply periodic enhancements.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Technical Advisor
 
Verified
The Review
Feedback summary: 

Initial users at libraries and museums praised the platform’s attractive look and feel, suggesting a positive reception to its upcoming launch. Lollypop Design Studio’s methodical workflow, modern creative flair, and accessibility contribute to an enjoyable partnership.

BACKGROUND

Introduce your business and what you do there.

I am a technical advisor for a university client. I have no direct affiliation with them now. I did have a position at the university previously and connected Lollypop with them. I act as supervisor for the project. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design Studio?

We needed to develop software that would be used by libraries and museums. We wanted someone to create attractive designs for our web-based program. 

SOLUTION

What was the scope of their involvement?

The product processes and delivers email addresses of eminent individuals for historical and cultural research. It exists exclusively as a web platform. Lollypop helped us with user interaction design.

They started by designing a logo and moved on to the look and feel, particularly the visual elements and UX of the application. Lollypop designed the initial versions of several screens based on the mockups we presented.

They did not talk to our users directly for research, but we do this regularly and had multiple calls with Lollypop explaining what our users wanted. It would have been logistically difficult for Lollypop to interact with our user base directly, as they’re based in India, while most of our members are in US universities. All we did was pass along user requirements to them, while Lollypop did comparisons with other current email interfaces and synthesized a design.

They’ve typically only produced wireframe-level designs, but they also created and implemented a small web page.

We have been working with Lollypop for over 3 years over 5–6 sprints. Every time, we have worked with 2 consistent resources, while the rest of the team has had some churn. In total, we’ve interacted with 6–7 people.

How did you come to work with Lollypop Design Studio?

They were recommended to us by a friend, who had used the team for a small project. We didn’t know any other companies, so we started a conversation and gave Lollypop a small job to start. They delivered a good result, so we kept going back to them. We didn’t have a formal process in place.

How much have you invested with Lollypop Design Studio?

The cost of their work has been about $15,000–$20,000 in total.

What is the status of this engagement?

We started working with Lollypop Design in late 2014 or early 2015. The collaboration is ongoing. We go back to them every few months for new feature designs. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Quantitatively, it would be hard to determine the success of their work. We haven’t actually completed the product or launched it formally. We have launched intermediate versions, but the overall platform is not complete.

Qualitatively, the visual design has been appreciated by our few users, who tend to work at museums and cultural organizations. They are quite conservative about design choices, but Lollypop’s work has been appreciated by our base. They’ve reported that it looks modern but not trendy. We’ve been happy with the UX and logo designed by Lollypop. They gave us multiple options, most of which were very good.

How did Lollypop Design Studio perform from a project management standpoint?

They’ve performed well, and their young team is constantly growing. Many resources have been reassigned to other projects, but Lollypop provided a good manager who understood our requirements well and trained the new people joining our project.

Lollypop introduced us to Trello a few years ago, which we used for some time. We now use a tool called Prodpad with Lollypop.

What did you find most impressive about Lollypop Design Studio?

I think that they deliver high-quality results, and they’ve been pleasant partners to work with. Lollypop has been understanding and never rushed to complete a project based on the number of hours. They care about the work and have been very accommodating. The team focuses on quality, even in little things like their business cards and office design. They have a great culture.

Are there any areas Lollypop Design Studio could improve?

I can’t think of any areas for improvement, but there have been challenges with Lollypop’s rapid growth. Many new people have come on board, and maintaining the quality and the team management (particularly in cases like ours, with long-running projects) can be a challenge. 

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Persona Dev & UX Design for E-Learning Platform

"I like the fact that they have a core design competency with a clear focus on creating good design."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

Lollypop Design helped redesign an ERP and information system for parent-teacher-student collaboration. Their work included research, user persona creation, UI, and UX of the web platform and mobile app.

The Reviewer
 
201-500 Employees
 
Singapore
Harsh Temurnikar
Business Development Lead, Global Indian International School
 
Verified
The Review
Feedback summary: 

Lollypop Design excels in project management, keeping complicated projects moving forward smoothly, and they often deliver ahead of deadlines. They collaborate well directly with developers, and they perform with a great understanding of the user’s context based on valuable research.

BACKGROUND

Introduce your business and what you do there.

I work for a chain of schools called Global Indian International School. We were founded in Singapore in 2002, and are headquartered there now. We operate 23 campuses across 7 countries — 6 in Singapore, as well as ones in Malaysia, Japan, Thailand, Vietnam, India, and UAE), catering to K-12 students.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design Studio?

As a part of our offering, we have a school ERP [enterprise resource planning] and information system with some built-in modules which enhance the collaboration among students, teachers and parents. This is a homegrown tech product with the main purpose of improving productivity and collaboration between stakeholders and bringing consistency to the different campuses that we operate. There are many options on the market, but, when we started building our own, there was no tech offering, especially for schools, at the scale we wanted to operate in.

The engagement with Lollypop is to simplify things due to the legacy systems we’d built and to upgrade the product with valuable feedback from users.

SOLUTION

What was the scope of their involvement?

Lollypop’s first scope of involvement was research. The objective of the project was to take a user first approach for the different stakeholders of the app. This meant identifying the different personas, their pain points, goals and wishlists. This was important since the web app is spread across different stakeholders including academics, parents, students, finance, admissions, transport etc. The research outcome helped in clear decision making based on user choices. We understood which product modules should be made into mobile apps and what improvements are required on the web app.

The UX/UI part of the project is a fairly broad scope. We have completed the first design phase of 3 user personas and we are working on the 4th one as of now. We have been working with a UX lead and 3 designers. On the UI side, we have a lead and 2-3 designers on a retainer engagement.

How did you come to work with Lollypop Design Studio?

We found lollypop through a google search, verified their credentials and evaluated a number of agencies from a UX and UI point of view, starting with 5 and narrowing the choice down to 3. We presented our scope to each one, and Lollypop Design proved to be the best choice.

How much have you invested with Lollypop Design Studio?

We have multiple projects running, with different pricing models. Lollypop’s work as of now has probably been north of $40,000, but below $80,000. This range might increase going forward.

What is the status of this engagement?

We started working with Lollypop Design around September 2016. The project is ongoing, and we plan to have a long-term relationship with Lollypop.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

None of our apps are live yet. They have just passed the UI stage, and are in development. Hence, there is no feedback available yet from a user standpoint to gauge the impact. However, from a design standpoint, their work is amazing.

How did Lollypop Design Studio perform from a project management standpoint?

We have not had any problems from a project management standpoint, we have been working directly with their UX team. We have made progress every day on different fronts and we are impressed with Lollypop Design’s project management. It is also good from a development standpoint to work with one design agency rather than manage the design and development separately.

What did you find most impressive about Lollypop Design Studio?

Research helps. It was good advice from the Lollypop design team to start the project with user research and focus groups. I like the fact that they have a core design competency with a clear focus on creating good design.

Are there any areas Lollypop Design Studio could improve?

One area of improvement would be understanding the business implication of products. This provides additional data points on some aspects that might have been missed during the research stage of user interviews.

4.5
Overall Score I generally don’t give 5s to anyone.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’ve met all deadlines from their end, and have delivered a bit ahead, in fact.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX & Logo Design for Home Services Startup

"Lollypop doesn’t just work with established companies: they also understand the needs of a startup."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Ongoing
Project summary: 

Lollypop Designs created the branding, logos and user experience for a mobile app. Following the successful app design, they were also contracted for frontend web design.

The Reviewer
 
11-50 Employees
 
Chennai, India
Surya Yalamachi
Founder, Skiwee
 
Verified
The Review
Feedback summary: 

Lollypop carefully thought through the user’s real experience, which led to an improved flow. They managed the project efficiently and offered thoughtful suggestions that increased the app’s value.

BACKGROUND

Introduce your business and what you do there.

Our company, Skiwee, has a home services mobile app that allows users to connect with service providers, such as plumbers and cleaners. They can track the status of the job, and even pay directly once the job is finished. The backend of our system assigns each customer request based on the type of request, skill level, and location, and then directly connects with the corresponding provider. It’s essentially an on-demand home services company. I’m the co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lollypop Design?

We only have development and coding skills in-house, so we needed some design help for our mobile app and our website. We decided not to hire an in-house designer, but rather contract with a design studio.

SOLUTION

What was the scope of their involvement?

Lollypop took down all the requirements and completed the design for our app. We then incorporated their design into the app we were developing. The scope of their work included the app design, logo, branding, and print media work. They didn’t just design for the application, but for our overall brand.

Before we gave them the requirements, they did research on similar companies in our space. They provided an analysis, based on that research, on how they could use the right design to increase our company’s impact. The first step was sitting down with a user experience person. He is the one who guided us. We’ve never worked with a design studio, and they made the process run smoothly for us. Then they started giving us mockups for approval and took it from there.

We initially approached them for just Android design. We liked them, so we asked them to do the design work on the website as well. Our market is primarily Android users, so we signed the contract for an iOS version later, only a few months ago. We then had them do a second version of our website recently.

We worked with a project manager and one UX guy initially, then they brought in a UI guy. There was another person involved in the logo and branding. I had direct access to the people on the project, which I appreciated.

They used PSP for the Android and iOS development. For the website, they did the frontend development with HTML and CSS. The API and backend were all done by us.

How did you come to work with Lollypop Design?

We wanted to find a local firm, so we could interact with them on a regular basis. We spoke with several design companies and decided on Lollypop. It turned out to be a good decision, and we’re happy we did.

I had an initial meeting with an account manager, and I related to him well. He talked about how Lollypop doesn’t just work with established companies: they also understand the needs of a startup, which I appreciated. That was lacking in the other companies we had met.

How much have you invested with Lollypop Design?

We’ve spent $20,000-$30,000.

What is the status of this engagement?

We started working together in February on 2016, and the major work is complete. We have an annual contract with them for minor fixes and maintenance.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It was a seamless experience for the most part. Creating a request was a very straightforward process.

During the UX process, their designer helped us organize and define the process users would go through to request a home service. He broke it down into three categories: what, when and where. Once this information is entered, the user goes to the next screen. Our market in India is not very experienced using this type of service, so the suggestions he made to keep the process simple helped us target that specific market.

How did Lollypop Design perform from a project management standpoint?

We had direct access to the designers, and I preferred it that way. The project manager was straightforward and friendly. I honestly liked the way they worked. We used Skype to communicate. They would upload their work on Trello and I could provide feedback right there.

What did you find most impressive about Lollypop Design?

I haven’t worked with other design companies, so I can’t comment on that. We are very satisfied with the work Lollypop has done for us.

Are there any areas Lollypop Design could improve?

This was the first time we worked on this type of project, so there were some miscommunications. Our communication could have been clearer. I can’t say it’s their problem, but they could have guided us in a better way. We learned from our mistakes, and it got much easier.

5.0
Overall Score Lollypop is the easiest firm to work with by far. The project ran smoothly.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were two to three times cheaper than American designers.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to a friend.