Lollypop Design Studio

Please describe your company and your position there.

I am the CEO at Trukkin based in Middle East and Pakistan.

For what projects/services did your company hire Lollypop Design Studio?

We engaged with Lollypop for complete UX and UI for the Trukkin Website. This was our corporate website.

How did you select this vendor?

I was on a hunt for the best design partner locally in Dubai. My friend in the USA referred me to Lollypop. Their work and global credibility generated enough trust in me and my board members to take the decision forward to working together.

Describe the project in detail and walk through the stages of the project.

The challenge was to create a hyper geo-local website experience for our global operations, starting from Dubai, our HQ in the Middle East. We started with strategic discussions and design thinking workshops with all important stakeholders from our cross-functional teams spread across our operating countries. The learnings from this phase translated to getting started with the ideation phase, followed by consistent research validations with all our global heads and our end users. This also required Lollypop to work with our other partners in development and digital marketing.

How many resources from the vendor's team worked with you, and what were their positions?

From Lollypop we had an experience design lead, 2 UX designers, 2 UI designers and a UX researcher to validate outcomes with brainstormed insights.

Can you share any outcomes from the project that demonstrate progress or success?

Constant support from Lollypop strengthened our understanding and direction further to restructure the design engagement. We are glad we were able to course-correct at very early stages. Continuous attention to detail in the user journeys and overall experience on the website design showcased measurable improvements and progress on the design engagement with Lollypop.

How effective was the workflow between your team and theirs?

Effectiveness was continuous learning. Lollypop ensured they are well in sync to ensure timely outcome validations and design experience delivery.

What did you find most impressive or unique about this company?

What I liked most were their design approach and business and audience understanding. Then when we decided some parts of the design is not working, Lollypop happily did the iterations until the outcome was matching the business goal that we had in mind. Their goal was so in line with our business, that the number of iterations did not matter.

Are there any areas for improvement or something they could have done differently?

Better strategic planning of their internal resources (human capital) to increase the speed of delivery and also better alignment amongst various internal stakeholders. Overall still a good experience.

Please describe your company and your position there.

Jennifer is a complete ERP solution software owned by the company Vlauecart Pvt. Ltd., for domestic and cross border online sellers with host of features to accelerate their online business. Trusted by top sellers on Amazon, Jennifer is an ERP solution that integrates seamlessly with e-commerce store. I am working as a business analyst in valuecart company.

For what projects/services did your company hire Lollypop Design Studio?

We have clients from various parts of the world and few were feeling complicated to understand and use our application. We wanted our application look best with attractive UI/UX design and be user friendly to help our clients find it easy and convenient to use Jennifer and carry out their day-to-day operations.

How did you select this vendor?

Online while searching for best UI/UX designers. Also based on the design skills they had displayed in other clients' projects.

Describe the project in detail and walk through the stages of the project.

We were extremely delighted with their project initiation with deep analysis of our business and discussions with our team and as well as our clients to understand the pain points, improvements and changes required in our application. After understanding the business and requirements completely, they gave a clear timelines on various parts of the project and everything was delivered on time with results better than what we had expected it to be.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with their project manager and UI/UX designers

Can you share any outcomes from the project that demonstrate progress or success?

We were happy with the deliverables from the team. Our clients have come back and shared their positive feedback on our application and their work has fulfilled our vision we had at the start, helping us create a user-friendly and easy to use application.

How effective was the workflow between your team and theirs?

Entire team was very talented, dedicated and were easy to communicate with. Frequent updates on all stages of the project were provided to us and feedback was collected through in-person meetings and phone calls. Project was delivered on time as we had promised to our clients.

What did you find most impressive or unique about this company?

Their good design skills and excellent communication with their clients are impressive.

Are there any areas for improvement or something they could have done differently?

Designing custom illustrations.

Please describe your company and your position there.

I work in the marketing department at a DaaS platform providing data to some of the biggest enterprises.

For what projects/services did your company hire Lollypop Design Studio?

Our company website was created over 7 years ago and had become outdated. Our development team had limited design skills, so we hired Lollypop Design Studio to provide the site and app platform design for us. By doing this, we were hoping to increase our traffic substantially by the end of the year.

How did you select this vendor and what were the deciding factors?

Their affordability, expertise, portfolio and approachability.

Describe the project in detail and walk through the stages of the project.

After some initial discovery meetings, their team presented a few different themes for our core web pages. We had several meetings via Google Meet and provided feedback via Trello. Their team sent us wireframes with the core design components for both the website and application, and got to work once we sent our approvals. The finals designs were sent as Sketch files.

How many resources from the vendor's team worked with you, and what were their positions?

There were around 5 people dedicated to our use case - 1 project manager, 3 designers and 1 representative for liaison.

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to the Sketch files that they'd sent, we were able to build the website and platform quite easily. The features on our app platform are easily visible, and more of our customers have been using it to good effects as a result. The website also has a fresh, youthful look to it and is continuing to generate and convert more leads than before.

How effective was the workflow between your team and theirs?

Both of our teams were constantly in the loop as we collaborated on Trello. We also used Google Meets for demo sessions. All designs were well thought out and they gave us a clear picture behind their decisions. We received all deliverables on time and communications were clear in case there was going to be any delays.

What did you find most impressive or unique about this company?

Despite not having the experience of many use cases similar to our industry and requirements, they were able to understand our objectives and motivations behind the redesign. We set an account up for them on our platform, and they were able to identify the key areas for improvement and come up with UI/UX ideas and solutions in relatively quick time.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important than speed and we ended up with a great website and platform.

Introduce your business and what you do there.

I’m the founder of Woofys. We’re a social network startup for pets.

What challenge were you trying to address with Lollypop Design Studio?

We were looking for a UI/UX partner because we were entering a completely new space. Our team brought them on to create the whole platform so it’d be accessible to users.

What was the scope of their involvement?

I came to Lollypop Design Studio with my idea, but I still wanted to conceptualize it further. We started with user groups and understanding the requirements of our target audience. Based on that, then we conceptualized the entire platform. We created the user flow and user journey.

Eventually, we moved onto the UI. The development of the platform was done by a third-party agency. However, Lollypop Design Studio helped with the frontend development at times. They oversaw the quality of the frontend coding.

What is the team composition?

We worked with 2–5 team members over the duration of the engagement.

How did you come to work with Lollypop Design Studio?

I heard about them through word of mouth. I was considering other agencies as well but ultimately selected Lollypop Design Studio.

How much have you invested with them?
We invested between $15,000–$25,000.

What is the status of this engagement?

The project was from May 2017–January 2018.

What evidence can you share that demonstrates the impact of the engagement?

I was absolutely impressed with the way Lollypop Design Studio executed the project. They were extremely professional and responsive. Their team stayed within the timelines and maintained communication. What's more, they were transparent with us. As a startup, we had regular changes and Lollypop Design Studio was always accommodating and helpful.

How did Lollypop Design Studio perform from a project management standpoint?

They were always on track with project management. Their team delivered on time and communicated with us. They’d sometimes communicate very early in the morning. Lollypop Design Studio never missed deadlines; they were always on time.

What did you find most impressive about them?

We liked that the project was a team effort. It wasn’t as if Lollypop Design Studio was an outside party. They felt like they were a part of my team. They were helpful with everything they did.

Are there any areas they could improve?

No, they performed very well. Looking back, I wouldn’t do anything differently.

Do you have any advice for potential customers?

I’d recommend you to consider them.

Introduce your business and what you do there.

I handle marketing and production for a cosmetics company.

What challenge were you trying to address with Lollypop Design Studio?

We were developing a website to display our products.

What was the scope of their involvement?

We were looking for a user-friendly website that matches our aesthetic. We needed it to be easy for users to browse through our products and contact us if needed. It was a pretty simplistic design.

What is the team composition?

There was on project manager, a UI designer, and UX designer.

How did you come to work with Lollypop Design Studio?

We came across them through a Google search.

How much have you invested with them?

We spent about $30,000.

What is the status of this engagement?

We started working together in January 2019 and the project lasted for about six months.

What evidence can you share that demonstrates the impact of the engagement? 

I was really happy with their work. They understood what I wanted and were able to deliver that. We’re now working on additional pages and plan to launch in the next few months.

How did Lollypop Design Studio perform from a project management standpoint?

We primarily used email and messaging to communicate, but we occasionally had calls. They were very good about updating us and meeting deadlines.

What did you find most impressive about them?

It’s very easy to communicate with them. Consequentially, I got what I was looking for.

Are there any areas they could improve?

Not really. I had a pretty good experience with them.

Do you have any advice for potential customers?

Let them know exactly what you want. It’s important to be thorough so they understand what you’re looking for.

Please describe your company and your position there.

I started this organization back in 2015. My company provides a platform to football enthusiasts to organize a football match & compete with each other in a mutually agreed time/venue.

For what projects/services did your company hire Lollypop Design Studio?

We hired Lollypop design studio for Mobile app design & development.

What were your goals for this project?

Our goal was to provide our users a seamless platform where they can connect with fellow football fans, friends & organize a friendly/competitive football match. We wanted to provide them user friendly interface with excellent design.

How did you select Lollypop Design Studio?

We had an internal discussion with the team & after thorough online research, we zeroed down on Lollypop design studio. We scrutinized their earlier works & had a couple of meetings with them to understand the timelines, scope of work, cost estimations. We finally agreed upon terms with them considering their fabulous portfolio & professional team.

Describe the project in detail.

After signing a deal with them, we had a brainstrom session with Lollypop team. They went back with feedback & came back to us with thorough plan with wireframes & initial user interface design.

We had discussed with them the entire user journey & they implemented the entire experience on storyboard and came up with their own innovative suggestions. The UI/UX designers supported us with throughout the project with minute details and innovative designs.

What was the team composition?

We were given a single point of contact who was a project manager. Apart from that the designing and development team kept supporting us with all our feedback. The team remained the same in size throughout the project.

Can you share any outcomes from the project that demonstrate progress or success?

After going live, we had received 10000+ downloads both on IOS & android platform in a span of 3.5 months. We organised 46 matches in the first month itself for our audiences. The app ran smooth and flawless. our users loved the app so much so they gave us five star ratings on playstore and IOS store.

How effective was the workflow between your team and theirs?

We used to get frequent updates from project manager on weekly basis about the progress. The combination and coordination between them was seamless.

What did you find most impressive about this company?

This agency is best in the business. We had a dream and they made it a beautiful reality. They have spot on knowledge for Mobile app/ web development and across design domain. I would come back to them again for my future projects.

Are there any areas for improvement?

If you want something rapid then the quality suffers. Lollypop agency never compromised with quality and did their work as quick as possible. I would say they are unbelievable in every area. Brilliant work.

Introduce your business and what you do there.

I’m the managing director for Paramount Cosmetics India, Ltd. We manufacture our own brands and distribute them across India. We have multiple products.

What challenge were you trying to address with Lollypop Design Studio?

Our website needed to be revamped and modernized.

What was the scope of their involvement?

They redesigned the website to be more dynamic, using the latest technologies. They also provided wireframes and did the design.

What is the team composition?

There were 3-5 people, including a lead manager, designers, and developers.

How did you come to work with Lollypop Design Studio?

They were recommended to us. We liked their website, and when we met with them, they had a great approach.

How much have you invested with them?

We spent between $20,000–$30,000.

What is the status of this engagement?

We worked together from October–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

They understood our business, which led to a great design of the website. Users have responded, saying the site was easy to navigate, and fun to browse. They delivered exactly what we wanted.

How did Lollypop Design Studio perform from a project management standpoint?

They were available, responsive, and committed to meeting deadlines, even if it meant working late hours.

What did you find most impressive about them?

They’re a young, brilliant team. They really engaged with us and were committed to developing an excellent user experience.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Work with them. You won’t regret it.

Introduce your business and what you do there.

I’m the CEO of a streaming platform. It’s an application that helps users find the shows and movies they want. 

What challenge were you trying to address with Lollypop Design Studio?

I wanted to rebuild a platform for users that had all the flair and necessities to engage users.

What was the scope of their involvement?

We engaged their researchers and UX designers, who collaborated with our small team. They designed the wireframes and then the UI for the website and application. The UI process is currently ongoing. They gave us plenty of insight into how to engage an audience through wireframing and adding extra elements to the platform.

What is the team composition?

There were project managers that coordinated their team. There are 5-6 people on our account, including a researcher, UX designers, project managers, and developers.

How did you come to work with Lollypop Design Studio?

We did some research for the best UI/UX designers in India. I came across a couple of options including Lollypop Design Studio. We looked at their past work and saw they were working with someone within our network. We went ahead with them because of their experience.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We started working together in June 2020, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They were invested in our idea and had experience working in OTT. Their previous research on the topic provided us with insights into the field. They were timely whenever we asked for a report or redesign of the interface. The designs have come out really well.

How did Lollypop Design Studio perform from a project management standpoint?

We have a weekly call where we review the designs they share with us. We discuss the development work they’ve done already. Based on our feedback, they make adjustments to their work within about a week. If we have changes needed, we immediately call the project managers. They’re prompt.

What did you find most impressive about them?

They’re extremely professional, often reworking designs immediately. Typically, they return to us with a better outcome than expected.

Are there any areas they could improve?

No, they’re doing well for us. I’ve developed a good rapport with the founder and the team. They take care of us.

Do you have any advice for potential customers?

I recommend them to all prospects who want to develop interfaces or applications.

Introduce your business and what you do there.

I’m the co-founder of goDutch, a fintech group expense platform that helps people manage their group expenses. It’s an end-to-end app. Users can keep track of their expenses within the app itself and we allow them to do peer-to-peer collaboration within the app.

What challenge were you trying to address with Lollypop Design Studio?

We are a very millennial-focused app. We needed professional help with the UI design so that users would have a really good experience on the app.

What was the scope of their involvement?

They did all of the UI design for our app. We did the UX on our side. Our app is like a WhatsApp format where people can interact and also split expenses at the same time. They have really interesting ideas on how they can really revamp the chat interaction part of it.

What is the team composition?

I worked with the project manager and 3-4 people on the design side.

How did you come to work with Lollypop Design Studio?

I looked up a couple of organizations in Mumbai. We liked the kind of energy that the team at Lollypop Design Studio had.

How much have you invested with them?

The total cost of the project was about $10,000.

What is the status of this engagement?

We worked together from around April–July 2020.

What evidence can you share that demonstrates the impact of the engagement?

We just launched the app at the beginning of July. The first thing I heard from the users is that they are loving the UI. They’ve done a really good job for me. It was all remotely done because of COVID-19. Our team and their team did a phenomenal job collaborating and implementing it.

How did Lollypop Design Studio perform from a project management standpoint?

They were very organized. My co-founder and I both worked with them. The project manager was very organized. He always ensured that they would deliver by the timeline. We used Google Hangouts, Zoom, Google Drive, Trello, Excel Sheets, etc.

What did you find most impressive about them?

They have worked with clients from all kinds of industries. Their team has cross-industry knowledge. They’re able to merge that knowledge with the technical skill to implement it. They merged their consumer knowledge and fintech app knowledge into this project. They automated this entire thing so well. They’re really experienced and take a hands-on approach. They actively took our feedback again and again.

Are there any areas they could improve?

There’s nothing I’d have them improve. It’s been so good with them.

Do you have any advice for potential customers?

Actively communicate your requirements to them.

Introduce your business and what you do there.

I’m the CRO at a home purchasing platform. We offer an alternative way for individuals to sell their houses without the use of traditional listing agents.

What challenge were you trying to address with Lollypop Design Studio?

We hired them to assist with design and website improvements.

What was the scope of their involvement?

They looked at our site and gave us a breakdown of what metrics we could improve and how they could help us. Their work included design and development updates for our existing website. 

What is the team composition?

O’Neill, project manager, a frontend developer, two backend developers, two designers, and a few additional team members. 

How did you come to work with Lollypop Design Studio?

We’d worked with them previously. Their expertise in design and user interface is impressive. They have a great track record. The team has excellent attention to detail. They’re also very collaborative and receptive to feedback. 

What is the status of this engagement?

We started working with them in December 2019. While they’ve finished the initial design project, we’re keeping them on as full-time partners. 

What evidence can you share that demonstrates the impact of the engagement? 

Our site traffic and conversion rates have grown by about 300%. We’ve also ramped up our marketing efforts during this time. 

How did Lollypop Design Studio perform from a project management standpoint?

Their availability is outstanding. They have an excellent response rate and turnaround time. We typically use Google tools to communicate with them, as well as Trello, EnVision, and Marble. 

What did you find most impressive about them?

They’re far quicker to get back to us than other providers we’ve worked with. They’ll have a solution for us in days rather than weeks. They’re an inspiring company to work with and the passion of the employees shows through in their work. 

Are there any areas they could improve?  

At this time, there isn’t anything that I think they need to improve. 

Do you have any advice for potential customers? 

In general, you should have a clear understanding of what you want as a client and what your end goal is. That will help the process move along more efficiently. Additionally, it’s important to be clear in your feedback.