Logix Technology

BACKGROUND

Please describe your company and position.

I am the CTO of Zaronology, Inc.

Describe what your company does in a single sentence.

We build custom software and implement integrations that help free you from inefficient systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Logix Technology to accomplish?

• Assist in the development of a streaming video platform
• Frontend development in ReactJS
• Backend Development in NodeJS

SOLUTION

How did you find Logix Technology?

Online Search

Why did you select Logix Technology over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Logix Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Logix to assist us with the development of an online video streaming platform similar to Vimeo. The technical stack was comprised primarily of React on the front end and NodeJS on the backend. The application was serverless on top of AWS Lambda, API Gateway and Cloudfront/S3.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team we worked with at Logix followed agile methodology always delivering sprints on time and accuratetly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Logix is an excellent team to work with. Their command of English is strong, their developers are talented and our project manager kept things in order. Items were delivered on time for each sprint and the entire team was responsive to our needs and desires.

What was your primary form of communication with Logix Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I travelled to Vietnam and met with seven or eight companies offering development assistance and Logix stood apart from all the other companies. They were incredibly knowledgeable, friendly, and very accommodating. The general mood in the office was upbeat and everyone really seemed to enjoy working there. When it was time to make a decision, Logix was the clear choice.

Are there any areas for improvement or something Logix Technology could have done differently?

I don't have any suggestions for improvements. They did a great job.

BACKGROUND

Please describe your company and position.

I am the Product Management Director of CT4

Describe what your company does in a single sentence.

We develop software for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Logix Technology to accomplish?

• Develop a SaaS backup product

SOLUTION

How did you find Logix Technology?

Referral

Why did you select Logix Technology over others?

• Pricing fit our budget
• Company values aligned
• Best technical response to POC

How many teammates from Logix Technology were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Logix provides a team to develop software as per user stories provided by the product management team. Development is carried out in an agile fashion, with the Logix team self organising for developing the sprints and retrospectives, and combining with our teams for sprint planning, regression testing and support. Deliverables are defined every sprint as per user stories. Key deliverables are defined in Epics and are business led.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The SaaS product we have developed in partnership with Logix has been very successful, becoming our companies most important product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project has been developed in an Agile fashion. Some sprints we achieved more than planned and some we achieved less. But overall, I'm extremely impressed with their ability to deliver.

What was your primary form of communication with Logix Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

Logix treat their team well and that is reflected in the calibre of people they have. Whereas in other outsourcing arrangements we have really had to be quite detailed with our instructions, and team members would never question what they are told, the Logix team are happy to ask questions and suggest better approaches when they see them.

The team is well managed by Logix management, when team members have not performed they have been replaced, but we have retained a core of very good people that has grown over the years.

Are there any areas for improvement or something Logix Technology could have done differently?

English is not always strong with team members, but key members have good English and are able to communicate technical tasks within the team.

BACKGROUND

Please describe your company and your position there.

I’m the director of digital workplace solutions (DWS). We provide consulting and development services to mid- to large-size enterprises with a focus on integration using Azure, Cloud Hub, and enterprise mobile development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Logix Technology?

We needed to provide an API- and event-driven architecture to extend the solution’s integration layer to external parties. To do this, we engaged Logixtek to provide a development team lead, technical lead, and senior- and mid-level software engineers. All resources had to be skilled in .NET and experienced in cloud integration technologies such as Azure and CloudHub.

What were your goals for this project?

Aside from time and cost requirements, the project had to improve the quality and consistency of integration outcomes via DevOps best practices such as Gitflow and continuous integration/continuous delivery (CICD).

SOLUTION

How did you select this vendor?

I initially researched and selected 20 possible companies, whom I interviewed and narrowed to three possible vendors. I tried all three but settled on Logix Technologies because they provided the highest quality resources for the price.

Describe the project and the services they provided in detail.

We had to transition all our client’s integrations from CloudHub to Microsoft Azure. Logix Technology’s resources demonstrated their expertise with an entire host of relevant technologies. Post completion, they’ll provide ongoing 2nd-level support to compliment an in-house IT team.

What was the team composition?

We’re working with a team lead, a technical lead, two senior software engineers, two additional software engineers, and two mobile developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

While the project is still ongoing, we’re starting to reap its benefits already. We’ve seen an increase in quality and stability in the integration layer and greater agility in responding to business needs. Ultimately, our client will be more agile, open, and reliable.

How was project management arranged and how effective was it?

We’re using an agile framework. The team lead is responsible for maintaining backlogs and conducting daily standups, retrospectives, and showcases. Also, they’re required to provide reports on development effort and velocity.

What did you find most impressive about this company?

I’m confident in their skills. Everyone on their staff is a proficient communicator and can write and speak English well.

Are there any areas for improvement?

I haven’t noticed anything.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a small enterprise IT consultancy. We deliver SharePoint communication and collaboration platforms to large companies locally, usually as on-premises integrations for business intelligence reports.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logix Technology?

They handle all of the software development, deployment, and tech support for our products and services. These include automatization workflows for paper-based processes, as well as services like on-site consulting, project management, customer support, and face-to-face meetings.

SOLUTION

What was the scope of their involvement?

We bring them in to complete projects for our clients and often have small teams working on multiple projects at a time. They work remotely based on specifications we send them. Once they send us a proposed solution and breakdowns for time and cost, we send out an estimate to our client. After an agreement is signed, the team at Logix provides all of the services and solutions for us. We maintain per-project contracts with them for service delivery.

They’ve done a variety of work for us. In one project, they integrated a client’s new and old subsystems into a SharePoint data warehouse in order to set up business intelligence reports with a dashboard interface. They’ve also developed iOS and Android apps that display live-updating revenue and KPI totals. Many of our projects require SharePoint and .NET development, business intelligence specialists to develop reporting tools, and system administrators to handle virtual machines and cloud technologies.

Currently, we’re developing a workplace communication tool utilizing SharePoint and Office365. The platform delivers information on workflows, news, and social media activity, and handles surveys and user polls. It also includes an option to integrate the company’s data flows into finance dashboards.

What is the team composition?

The full team ranges from 12–15 people, depending on our workload. We have a project manager and there’s a team of developers.

How did you come to work with Logix Technology?

I have a great deal of experience outsourcing IT services thanks to my work in computer science. While hiring contractors for a previous client, I became familiar with a software developer who eventually went to work at Logix. When our current client requested an offshore contractor to save money, I thought of him and reached out to Logix.

Here in Switzerland, there’s a government incentive to support collaboration with Vietnamese partners. This motivated me to establish a long-term partnership with Logix because I had a large project coming up and I knew they could put together a team for me. We negotiated an exclusive deal where they’d only work for me and my clients in Switzerland. As a gesture of support, I bought $5,000 in shares from Logix. I have no voting power or management role in their company; I simply wanted to demonstrate integrity and interest in our collaboration. If something went wrong, my money would be gone as well.

How much have you invested with them?

The total cost has been between $200,000–$500,000.

What is the status of this engagement?

We started working with Logix Technology in fall 2015 and it’s an ongoing engagement. We have service contracts going deep into 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve benefitted quite a bit from this partnership. They brought on a mobile app developer to aid us with future projects, and at person combined our on-premises SharePoint features into an app that we could distribute free to our customers. Our CEO was initially skeptical but ended up liking the app so much that we carried out a follow-up project related to it.

We’ve also benefited from the fact that Logix Technology has a relatively low staff turnover compared to other overseas contractors I’ve hired in the past. This has paid off in terms of the time and knowledge we’ve invested with their developers who help on our projects. Their team members gain lots of experience and now have a deep understanding of our customers’ needs.

How did Logix Technology perform from a project management standpoint?

I usually deal with the project manager, team leads, and business analysts. While we do a lot of work remotely, I’ll sometimes bring these people over to collaborate in person on complex projects. The management still needs some fine-tuning, as I often have to push them to stay on deadlines and be very thorough about repeating project requirements. It’s also difficult to get updated English-language user guides for the apps they’ve developed unless we explicitly ask for them.

That said, they’re very dedicated to resolving customer issues. In one recent case, they worked until past midnight to fix a problem that wasn’t even our fault—it was a user-related issue. We really appreciated how they handled it.

What did you find most impressive about them?

They take pride in the work they deliver. They treat their projects very seriously and work immediately to fix any bugs that arise. Profit isn’t their only focus, which I appreciate.

Are there any areas they could improve?

They could do better at proactively documenting, planning, and reporting on a regular basis. If we ask them for something, we’ll get it without a problem, but, as the client or manager of a project, I don’t want to repeatedly ask for reports and status updates. It’s an issue of planning and communication. They stick their heads down to code and sometimes forget that there are also other tasks.

Do you have any advice for future clients of theirs?

None that I can think of right now.