Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The pension platform is live, and now we’re adding functionality to it. The feedback has been good. The users like it, because we simplified everything as much as possible. I think the positive feedback is mostly driven by the work our company has done. We wanted the platform to be user-friendly, and the user experience is good. It’s important that everything is understandable and self-explanatory. From the technical side, I’ve never heard any complaints from our users about something being slow or incorrect.
How did Logicspice Consultancy perform from a project management standpoint?
I did all of my communication with the head of Logicspice, but I think there were six or seven people involved with the project. They had at least one or two testers and two developers—one for design and one for graphics. One or two were on the business analyst side to discuss the requirements and refine the specifications.
At first, we did a small project with Logicspice that took about three months to complete. We originally estimated it would take about two months to finish, but we made some changes and enhancements, so it took a little longer. It wasn’t because they weren’t fast enough or responsive enough. In general, I would say they can meet the targets we set in the beginning.
We never had a problem with missed deadlines, though to be honest, we usually aren’t under a lot of time pressure. For us, it’s not a big deal when we have a new release.In general, Logicspice met the goals we set. We only had a small problem once or twice. At one point, I made a mistake in the backend, which created a problem with the website. In that case, and whenever I label a problem as 'high priority,' Logicspice acts quickly. Within two hours, we have a message that everything is up and running again. I think their response time and feedback is good.
What did you find most impressive about Logicspice Consultancy?
I expected them only to implement my ideas, but after they had heard them, they came back to me with proposals on how to do things slightly differently, which was something I didn't expect. I didn’t think they would offer suggestions on how to improve the platform. Logicspice clearly cared about making the platform better, and that gave me a lot of trust in working with them.
Are there any areas Logicspice Consultancy could improve?
It’s not a big problem for me, but sometimes communication was an issue. From time to time the language was not very good when we talked to them about sending an update, adding, or fixing a feature. We understand each other most of the time, but there have been misunderstandings, and we’ll have to clarify questions or updates.