Lizard Global

BACKGROUND

Introduce your business and what you do there.

TIME dotCom is Malaysia’s top fixed-line telecommunications network & solutions provider. The company’s busines segment offers a range of services including managed services, corporate solutions, carrier services, broadband, internet, and more. Bennie is a Product Specialist for TIME providing internet and other related services to consumers, enterprise customers as well as other partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lizard Global?

As scam calls are constantly the issue for Malaysians on a daily basis, TIME DotCom desires to create a new product concept for a digital solution to tackle these challenges in Malaysia.

SOLUTION

What was the scope of their involvement? 

TIME is able to figure out a clear initial direction for the project goals, solution design, and development, thanks to Lizard Global.

What is the team composition? 

A Product Owner, Designer, Development team (estimations), Commercial Director, and Business Strategist.

How did you come to work with Lizard Global?
Lizard Global was highly recommended by some business owners in Malaysia. We got to know about them through being referred by a person we knew.

How much have you invested with them?

A 2-hour insightful scoping workshop session.

What is the status of this engagement?

Ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Through the scoping workshop only, we were able to align better in terms of project goals, challenges, and ideas with not only our team but with Lizard Global as well.

How did Lizard Global perform from a project management standpoint?

The Lizard Global team involved in the scoping workshop came up with a well-organised Miro Board to lay out all our ideas. It was clear that they were able to understand our project requirement.

What did you find most impressive about them?

One thing that impressed us was their one-step-back effort into understanding all our requirements even before proposing a solution. Their effort in organizing an insightful scoping workshop was valuable to us.

Are there any areas they could improve?

As the project is still in works, we have nothing specific to comment on thus far. Our next step is presenting the tangible results to our procurement department.

BACKGROUND

Introduce your business and what you do there.

Saleduck is an online deal community featuring exclusive online coupon codes from
merchants of various industries, founded by Domingo and now
spearheaded by Sjoerd as co-owner and Chief Executive Officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Automating business flows via AI.

SOLUTION

What was the scope of their involvement? 
Thanks to Lizard Global's innovative software, we've streamlined our internal
processes using the power of artificial intelligence. This cutting-edge technology has
enabled us to significantly increase our efficiency and productivity, providing us with
a competitive edge in the market.

What is the team composition? 
A Product Owner and Developer.

How did you come to work with the vendor?
Lizard Global is a highly reputable brand in the software industry, with a strong
presence in both the Netherlands and Malaysia. Before collaborating with them, we
evaluated multiple companies and ultimately awarded our bid to Lizard Global.

How much have you invested with them?
$20.00

What is the status of this engagement?
Ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Before implementing, we spent around 3 hours per day per headcount on our
internal processes. Thanks to Lizard Global, we reduced this time to just 30 minutes.
As a result, our country managers now have more time to focus on growing the
business.

How did the vendor perform from a project management standpoint?

We've had a great experience working with Lizard Global. Their team is incredibly
hands-on and responsive to any questions or concerns. The Product Owner
assigned to our project demonstrated an exceptional understanding of the
challenges we faced and was able to turn them into innovative solutions swiftly.
We're very impressed with their expertise level and dedication to delivering top-
notch results.

What did you find most impressive about them?
The dedication of Lizard Global to working with cutting-edge technology and their
commitment to achieving perfection in their output is remarkable and a testament to
their strong work ethics. Their ability to adapt to new technologies and invest the
necessary time and effort to deliver exceptional results is truly impressive.

Are there any areas they could improve?
I believe there is always room for growth and improvement. Working with Lizard
Global has been a tremendous success, and I currently don't have any specific
suggestions for improvement.

BACKGROUND

Introduce your business and what you do there.

At Jordan, we manufacture, market, and sell branded consumer products, specializing in oral care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

We were trying to find ways to engage consumers directly and to determine whether a subscription model for oral care is feasible in Malaysia.

SOLUTION

What was the scope of their involvement? 

Lizard Global guided our team at Jordan through an iterative and agile process in determining the best possible approach to achieve the desired objectives and to address the challenges described above.

What is the team composition? 

The Jordan team together with the team of Lizard Global, comprising of CEO Asia Terence and UI/UX designers Eric and Gwenn.

How did you come to work with the vendor?

I came in touch with Lizard Global through a recommendation by a friend. The structured agile process approach as defined in the proposal gave us the confidence that this approach is the right one to address our challenges.

How much have you invested with them?

Phase 1: MYR 70k ($16.750), Phase 2: waiting for a proposal

What is the status of this engagement?

We have just finalized phase one and are now in the process of discussing continuing our partnership towards the next phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Based on the challenges presented, Lizard has worked with Jordan to craft out the likely targeted consumer audience, develop personas, and go through several remote workshops to develop a probable solution that addresses the objectives of the project.

How did the vendor perform from a project management standpoint?

Very well. UI/UX designers Eric and Gwenn were the main architect and facilitators of the remote workshop, supported by Terence. Workshop preparations were excellent and we were well informed on the objectives of each workshop, as well as how all of it ties together to formulate a prototype as part of the Phase 1 deliverables.

What did you find most impressive about them?

The facilitation and tools used for the remote workshops were excellent. Jordan team members were highly skeptical about the effectiveness of having remote workshops but were pleasantly surprised by the process and the productive outcome of each workshop. They were focused on high engagement. The way the workshop was structured has been highly effective, in terms of duration, expected deliverables, etc.

Are there any areas they could improve?

Nothing comes to mind. and I look forward to continuing the journey onto Phase 2

BACKGROUND

Please describe your company and your position there.

In 2020 PeopleHive Consulting Group and Lizard Global decided to join forces by combining HR services & digital innovation.

GrowTribe Solutions doesn’t just hand over the technology for the clients to muddle through. There is a comprehensive onboarding process to ensure all content is aligned with the strategic growth direction of each organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

Many businesses are struggling with finding the right HR solution that’s perfectly tailored to the needs of their organization and employees. There’s a gap in the market as most HR solutions are complicated, not user-friendly, and far too abstract.

Also from a strategic point of view, the content of these tools doesn’t take different corporate strategies into account resulting in misalignments throughout the organization.

SOLUTION

What was the scope of their involvement?

Lizard Global performed as partners to jointly create a digital HR solution for businesses. This partnership included:

• Digital Conceptualization
• Technical Business Research
• UI/UX Consultancy & Design
• Custom Software Development

What is the team composition?

The team consisted of an equal partnership between Lizard Global’s CTO Guido and CEO Asia Terence, and PeopleHives’ Chantal and Ngiam.

How did you come to work with the vendor?

We heard about Lizard Global through referrals from our own network. After working together on the project of PeopleHive, we decided to continue our successful partnership with a collaborative project: GrowTribe.

How much have you invested with them?

So far we’ve invested RM300k worth of development hours.

What is the status of this engagement?

GrowTribe recently launched its application as well as our online presence.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve successfully delivered a product that is changing the way HR services are being offered to businesses to stimulate sustainable organizational and personal growth.

How did the vendor perform from a project management standpoint?

Very well so far. The development process has been moving smoothly and organized from the conceptualization phase to the delivery.

What did you find most impressive about them?

The partnership with Lizard Global went really well. They were continuously looking for mutual success opportunities, rather than their own successes as developers.

Are there any areas they could improve?

None so far.

BACKGROUND

Introduce your business and what you do there.

We are a labor supply company focusing on manufacturing and warehouses. I am the managing director (MD) for the company. I have an idea for going onwards with a new project, to digital innovating our business (HR).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

I was looking at digitizing a new project, for an innovative idea that I have. Finding the right full-service digital partner is hard. The whole process needs to be setup, and going 360 with it. Looking for a proper digital environment for our business - from A - Z - and execute this to digital growth.

SOLUTION

What was the scope of their involvement?

Overall. Finalised the first phase now, and still working with Lizard, due to their openness and full involvement with my business.

What is the team composition?

Commercial team, PO, PM, UI/UX - next steps is developers. How did you come to work with the vendor? I met Markus (CCO) during an entrepreneur exhibition in Malaysia. Lizard Global was exhibiting during the event.

When I mentioned the banner “Image | Design | Create | Grow”, I was interested in what they do. Exactly the full service party that we are looking for, from digital
consulting until, software development, and partnering up with us to digital growth together.

They invited me for a first session per video-call, and after that a first session on their location. I was so amazed by the digital transformation session that I decided to keep on working together with them as my digital partner.

We already had several sessions together, which helped me to find investors for my project. Working together to create the next steps.

How much have you invested with them?

For now setting out the digital strategy, and working towards a minimal viable product (MVP).

What is the status of this engagement?

In progress

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Digital marketing strategy, and UI/UX clickable demo to find investors (pitchdeck).

How did the vendor perform from a project management standpoint?

Much better than other vendors I have talked to.

What did you find most impressive about them?

They quickly understood my industry. what my goals were and how to find a perfect solution by using a high level of creativeness.

Are there any areas they could improve?

Costing. Pricing is a bit on the high side. However, after delivering you understand why due to the quality and scalability of the solution.

BACKGROUND

Please describe your company and your position there.

My company is one of the leading marketing performance agencies global, we specialise in media buying, SEO, Social media and data management

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global, and what were your goals?

We worked with Lizard Global as vendor for one of our existing clients, because we needed a company to provide best in class consultation on the project from end to end - and I was very happy with their approach and workflow.

Our goals were to modernize our clients online look and feel, together with optimizing their online offerings, making it easier from a UI/UX perspective to support the customer user journey for their users.

SOLUTION

How did you select Lizard Global and what were the deciding factors?

After speaking with a couple of vendors, I found that the professionalism and agile approach, supported by the immediate technological consulting capabilities within Lizard Global, where the best to provide our client with the best possible service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our approach with the client was to build the project in sprint stages, where we focused on building the backend skeleton of the website in PHP7, this was because we wanted to ensure the client would be able to understand and approve each new section before final deployment.

We installed several modules into the platform, such as Shopify for ecommerce support, chat bot for customer care and lead generation, at well as building the UI/UX mobile first.

How many people from the vendor's team worked with you, and what were their positions?

I worked with several people throughout the project: - Markus, Commercial Director Global, - Khaldoon, Project Manager - Hafiz, Senior Developer - Ikhlas, Developer - Yoyo, Product Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has only been launched for a couple of months and during Covid, but still some results can be showed:

• 17% increase in time spend on website
• 12% decrease in bounce rate
• 7% increase in leads
• 8% increase in direct customer purchase
• 30% increase in returning visitors

Describe their project management style, including communication tools and timelines.

We had weekly scrum meetings internally and by weekly with the client, as we had planned a 2 week sprint based development with client. However, both the client And I could reach Khaldoon (project manager) on daily basis if there were any questions - Always a great customer care and service.

What did you find most impressive or unique about this company?

their drive to take responsibility and ownership of the project is amazing, which showed in the meetings with the client where they provided strong leadership and guidance to project execution - which is especially hard when this client typically have decision making issues.

Are there any areas for improvement or something they could have done differently?

They are very tech speaky, which is good, but sometimes I had to remind them that the rest of us are human and cannot differentiate Javascript from PHP.

BACKGROUND

Please describe your company and your position there.

I am the Founder of PeopleHIve Consulting Group Sdn Bhd based in Malaysia. We provide consultancy and training services for clients especially in the field of development and HR Consulting. I am responsible for managing the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

To create a mobile application for workplace culture for organisations.

What were your goals for this project?

To enable to add value to our clients while monetising our app.

SOLUTION

How did you select this vendor?

One of my good friends recommended them to me. After a meeting session, we saw that they had value creation in our proposal meeting. They are definitely not a typical app developer, but they look at how it would work, giving more ideas to meet our needs and challenges, very supportive of us, and basically we were on the same page. They are literally your business partners who develops and grow your app with you.

Describe the project in detail.

Basically they helped us to develop from zero to a beta stage mobile app on both IOS and Android.

What was the team composition?

we were assigned a project manager and technical director. The Head of BD was always asking us how it goes and super supportive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

currently its still at beta stage and we are testing it out.

How effective was the workflow between your team and theirs?

it was good. there was open communication, meeting minutes, open discussions and very customer oriented.

What did you find most impressive about this company?

I would say their knowledge, they down to earth, practical approach, super customer oriented, looks forward and gives ideas, sharing, helps us look out on our blind spots as well And their friendliness!

Are there any areas for improvement?

might be when the app is fully developed, on what should we do and how should we go about things. what could we ask support from lizard apps, etc

BACKGROUND

Please describe your company and your position there.

We are a global marketing and communications company handling brands from different sectors and category. I am Business Director at Malaysia office.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sophilabs?

Loyalty rewards application which for consumer retention and for cross-selling and upselling of products via reward points.

SOLUTION

How did you select this vendor?

From a friend's referral, I requested for a company profile of Lizard Global and evaluated it from there. The portfolio of Lizard's services is promising that is why we selected them.

Describe the project in detail.

In response to agility and changing socio-economic and geo-political conditions, we came up together with a loyalty app that is accessible via mobile device. The value of the points change depending on certain triggers like personal occasions, weather, geo location, and any other external conditions. The points are redeemable anytime and push notifications are set to be able to remind consumers to consume their points.

What was the team composition?

Commercial Director, Tech Officer, and CEO were all hands on for the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The result was amazing in terms of user experience and capability. Client was impressed with the initiatibe we have taken through. Rewards program is a progression and requires optimization along the way, as such it is in progress.

How effective was the workflow between your team and theirs?

I would say it is very effective. By being hands-on and having someone in my team too to be really hands-on helped a lot. It required much follow-thru, test and learn,    and some risks involved. But we are really happy to have partnered with Lizard--very dynamic, thinks out-of-the-box, and quick in response. But what's really important is the team work that made the project a success.

What did you find most impressive about this company?

Team work, multi-cultural team who drives thinking beyond the norm

Are there any areas for improvement?

Packaging of the idea. We know their capabilities and at the beginning we know they can execute the idea. Thus as a partner with them, we helped them repackage the idea that is more sellable to the client.

BACKGROUND

Introduce your business and what you do there.

 I’m the scientific and regulatory affairs manager of a company that markets and distributes health products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lizard Global?

 We needed support to create a mobile app to support brain health using cognitive training games as a value-added offering to our customers.

SOLUTION

What was the scope of their involvement?

Lizard Global has designed and developed a responsive mobile app, including the UI/UX design and gameplay, based on references and a user requirements list we provided. The app includes randomized gameplay, a dashboard for tracking the best score and daily milestone completion, a user profile for health and lifestyle parameters, and a reminder setting based on the preferred intensity via push notification. Lizard Global is also providing post-go-live monitoring and analytics.

What is the team composition?

We’ve worked with six teammates from Lizard Global.

How did you come to work with Lizard Global?

We found Lizard Global on Clutch and chose them because they provided an attractive and structured proposal with competitive pricing. The team also took the time to understand our requirements in detail from the beginning to ensure accurate costing and expectations.

What is the status of this engagement?

We started working with Lizard Global in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lizard Global has launched the app and is working on user engagement. We’ve received positive feedback about the app’s clean interface and interactive games. Although the user uptake is still low because we launched the app less than a month ago, we expect it to increase with more publicity in the coming months.

How did Lizard Global perform from a project management standpoint?

Lizard Global’s RFP process was timely and efficient. The team took the necessary time to understand the project specifics and game requirements to provide an accurate proposal and costing. The project delivery phase has been somewhat extended due to several rounds of revisions regarding UI issues. The UI/UX of the user login and game pages has been well thought out. Overall, the gameplay has been executed nicely, but improvements could be made in the QC process of each iteration and test release. We communicate via teleconference meetings.

What did you find most impressive about them?

Lizard Global has great team synergy. Despite Lizard being a relatively large-scale international company, the management team values the business relationship with us (a small new company). Although we’re new to this type of tech development and have many insecurities, the team has managed them to our satisfaction. The business development team is great at keeping the collaboration an overall good experience, making us want to keep working with them.

Are there any areas they could improve?

Lizard Global’s internal QC process before releasing the product for testing could be improved. Although we appreciate the frequent test releases to ensure they’re on the right track, at times, the releases have felt rushed and unchecked.