What evidence can you share that demonstrates the impact of the engagement?
Gaining new customers is our most important objective. Taking care of our current customers is obviously a huge priority, but there's a natural turnover rate. We’ve increased our clientele twofold since cultivating a reputable brand. Living Proof Creative solicits so many new customers that newly hired barbers start off with a fully booked schedule. They built a highly functional platform using the best technology for our needs.
In quantitative terms, revenue has grown 580 percent since I started my position. That's a huge testament to their robust, intelligent digital marketing strategy. Instating a cohesive identity across all our platforms markedly bolstered web traffic. Event marketing has garnered notable success. There was a line of customers was out the door at last years’ joint venture with Jack Daniels. I solely credit Living Proof Creative for that turnout.
How did Living Proof Creative perform from a project management standpoint?
Having detailed organization helps them manage time effectively. They use a convenient tool that lets me easily submit job tickets through a web portal. If tasks pertain to an ongoing conversation, I can leave comments in the reply box.
They're always direct and upfront about costs. When I ask how long a task will take, they're honest about how many paid hours we have left. The team is a gracious, committed partner and genuinely want our company to succeed. It never felt like I was working with a contractor.
What did you find most impressive about them?
Their biggest strength is imbuing our engagement with a personal touch. They build strong relationships with their clients and are deeply invested in the project at hand. They go the extra mile to achieve your goals. Equally notable is their brilliant resources’ technical expertise. Since I’m not experienced in this business space, they seem like tech wizards.
They create stunning web designs and are talented at digital marketing. In all our meetings, they're upfront and accountable. They're even forthcoming about their weaknesses. That level of transparency gives me requisite insight to make the best data-driven business decisions.
Are there any areas they could improve?
I have no complaints about my relationship with Living Proof Creative. Everything they do is clear and simple.
Do you have any advice for potential customers?
Bring them fully-formed concepts, but leave room for modifications. Trust that their expertise and innovation will help you achieve success. Being open to suggestions and sticking to their process has drastically increased our revenue and growth.