What was your process for selecting LiveWire to work with?
My process for selecting LiveWire was influenced by the Document Manager (DM) manufacturer, Hummingbird. They gave me three references, and I called all three and spoke to them. I liked my interaction with the staff at LiveWire.
Why did you decide to use OpenText Hummingbird?
We had OpenText Hummingbird prior to this. We were upgrading our version of it. We’ve had it for about 15 years. The people in our Alameda office were very familiar with it and the concept of document management systems in general. During this process, we decided to roll it out to our branch offices as well, which didn’t have any type of DM product. Hummingbird has served us well for many years. We didn’t really want to change.
Can you tell me about the scope of the project and which parts LiveWire was involved in?
LiveWire gave us a live demo. After we selected them to be our vendor, they were involved from the beginning to the end. They’re still involved in my life. They provide me with support for the DM, rather than going to Hummingbird directly. I receive much better support in terms of turnaround time. From the very beginning, we set up a schedule and we got our new servers built. They helped with that. LiveWire actually did the conversion of our documents from our old database to our new database. Everything else that came up, they were helpful with. So, they were totally involved.
Were any other technologies used besides OpenText?
We also implemented through LiveWire a Nuance PDF converter, and they helped with that implementation as well. It has been really good to us, too.
Can you give us a sense of the initiative in dollar terms or personnel hours?
The DM product was sold on a per-user license fee. LiveWire was able to get us a lower per-seat price than we could have gotten going directly through Hummingbird.
How long did the project take to complete?
The actual conversion was done over a weekend. It was probably six or eight weeks leading up to it. We were planning it, talking about it, and getting our desktops ready.
The actual conversion of our database over to the new product happened during one weekend. And then on Monday morning, our people were on the new product.
When was the project completed?